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New Car Dealers

Honda Mall of Georgia
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Daniel M

    Date: 05/30/2024

    I went to purchase a ***. I test drove, filled out paperwork they take my money then turn around to say it hasnt been inspected by their mechanic. So I say ok do your inspection and Ill see you in a few days. A couple of days pass, I receive a call saying they found an oil leak and they have to order the parts. Later that week I get another call. They say the *** has major issues and theyre not going to sell the ***. Fast forward its been three weeks and I dont have my money back. They dont want to work with me on the price to get another vehicle. They say mailed my financial Institute a refund check but I have no proof and when I call to the dealership, they say let me call our Finance team to see where the check is, Ill call you back with the details. ****! No call, refund, no new vehicle.

  • Taylor F

    Date: 07/17/2023

    My car was towed and dropped off on a Friday during business hours. My appointment was scheduled and confirmed with them for the following Monday at 7:20am.Monday around 10am I get an email saying I didnt show up for service. Called them promptly, worried about the location of my vehicle. They tell me they are looking for it and will call me back in **** minutes. I physically show up at 11am because I didnt get a call back and wait for 30 minutes to be seen my a supervisor. Supervisor was very aggravated and told me that they didnt know my vehicle was here but they eventually found it and just didnt have time to call me back.Took no accountability, blamed the tow people for not informing the dealer my car was there. Tried to say I dropped my car off after hours, which I did not. Tow person even confirmed that he spoke with a service manager and had to be let into their gate to drop my car off. Was offered a 10% discount, but clearly their communication and accountability is lacking. My car was scheduled to be serviced at 7:20am and service didnt start until around 12pm. Not to mention the first time I came here, I had to file a complaint because I overheard two employees calling their peer a b****

    Honda Mall of Georgia

    Date: 07/19/2023

    Please know that I take your feedback seriously and I would like to discuss this with you. Please contact me at your earliest convenience with your preferred contact information to discuss this further.


    Sincerely,
     
    *********************
    General Manager
    ************ Office
    ******************************
    ******, ** 30519
    ***********************************************************

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