Customer ReviewsforHonda Mall of Georgia

My car was towed and dropped off on a Friday during business hours. My appointment was scheduled and confirmed with them for the following Monday at 7:20am.Monday around 10am I get an email saying I didnt show up for service. Called them promptly, worried about the location of my vehicle. They tell me they are looking for it and will call me back in **** minutes. I physically show up at 11am because I didnt get a call back and wait for 30 minutes to be seen my a supervisor. Supervisor was very aggravated and told me that they didnt know my vehicle was here but they eventually found it and just didnt have time to call me back.Took no accountability, blamed the tow people for not informing the dealer my car was there. Tried to say I dropped my car off after hours, which I did not. Tow person even confirmed that he spoke with a service manager and had to be let into their gate to drop my car off. Was offered a 10% discount, but clearly their communication and accountability is lacking. My car was scheduled to be serviced at 7:20am and service didnt start until around 12pm. Not to mention the first time I came here, I had to file a complaint because I overheard two employees calling their peer a b****

Please know that I take your feedback seriously and I would like to discuss this with you. Please contact me at your earliest convenience with your preferred contact information to discuss this further.


Sincerely,
 
*********************
General Manager
************ Office
******************************
******, ** 30519
***********************************************************

Dont buy Honda. Tell everyone you know. I am. They do not back their product and their customer service is absolutely junk. I worked very hard to afford a Honda Odyssey Touring Elite mini van only for the vehicle to need a THIRD transmission by ****** miles. Honda used a different company to make their transmissions for their 2014 van in-turn making a faulty DANGEROUS product. The transmission goes out at high speeds (interstate) with no warning. Honda corporate refuses to replace the transmission or offer any type of compensation. Ive contacted the ************************* The attorney generals office, The consumer affairs **** of the ** govt. I suggest if you have a Honda get rid of it immediately and tell everyone. Hope youre happy Honda. Had you just helped a customer of **************** for nearly 30 years this all could have been avoided.

While the vehicle wasn't purchased here, we have greatly appreciated being your service provider these past years. We feel we have always treated you well and furnished you with honest feedback concerning what services were needed, recommended and what we could and could not do for you and your vehicle. The safety and happiness of our customers are always our top priorities: In this particular case, we were a strong advocate for you in getting as much goodwill, 60% discount, from the maker as possible. You have been a loyal fan of Honda for over 30 years for a reason. We are remorseful that we could not accomplish our goal of 100% customer satisfaction for you and your family this time.

We greatly appreciated being your service provider these past years even though you did not purchase it from us. Weve always treated you well and furnished you with honest feedback concerning what services were needed, recommended and what we could and could not do for you and your vehicle. Your safety and satisfaction are always our top priority. In this particular case, we were a strong advocate for you in getting as much goodwill, 60% discount, from Honda. You have been a loyal fan of Honda for over 30 years for a reason. We are remorseful that we could not accomplish our goal of 100% customer satisfaction for you and your family this time.

We greatly appreciated being your service provider these past years even though you did not purchase it from us. Weve always treated you well and furnished you with honest feedback concerning what services were needed, recommended and what we could and could not do for you and your vehicle. Your safety and satisfaction are always our top priority. In this particular case, we were a strong advocate for you in getting as much goodwill, 60% discount, from Honda. You have been a loyal fan of Honda for over 30 years for a reason. We are remorseful that we could not accomplish our goal of 100% customer satisfaction for you and your family this time.

I have always been a loyal Honda, not anymore. I have a Honda Odyssey Touring Elite, the car only has ****** miles on it and is need of a THIRD transmission. After being with NO car for nearly a month and spending nearly a $1000 a week on rental cars, Honda thinks they are being kind in dropping my price down to $3000. My current transmission only has ****** miles on it. It's unacceptable. In CA this is a known issue with this year car and Honda is required to replace it for the length of the car. Honda is no longer backing their products. I have spread the news far and wide on all my social media outlets, which are pretty hefty. Don't make the same mistake I did and trusting Honda to be an honorable or reputable company. THEY ARE NOT.

We greatly appreciated being your service provider these past years even though you did not purchase it from us. Weve always treated you well and furnished you with honest feedback concerning what services were needed, recommended and what we could and could not do for you and your vehicle. Your safety and satisfaction are always our top priority. In this particular case, we were a strong advocate for you in getting as much goodwill, 60% discount, from Honda. You have been a loyal fan of Honda for over 30 years for a reason. We are remorseful that we could not accomplish our goal of 100% customer satisfaction for you and your family this time.

I bought a Odyssey from them and was lied to of a potential repair that would be needed in the future. This repair was something that was so prevalent that Honda was sued in a class-action lawsuit and was required to extend their service guarantee on the repair. Unfortunately, no one told me so I was never allowed to make the decision for myself whether the risk was worth buying the van. Now, the repair is needed and they refuse to cover any of it. If the cost was $500 of $1,000 it wouldn't be bad. But, this is $3,500. When I made the complaint the dealership told me to talk to corporate Honda. Corporate Honda told me to talk to the dealership. Classic big company takes your money and then doesn't have the time to help solve your problem, that they created by their own deception. I am sure that once they lost their case in court, a financial decision was made to hide any information about the repair. It is truly pathetic that after 70 years in business this is the best Honda and its representatives can do. I have owned 4 Hondas and bought two for my oldest children. That will be the last. I loved the Honda cars but now see that I can't trust them or Honda Mall of Georgia to deal fairly. Buyer beware at Honda Mall of Georgia. They don't care about you. I'm all for someone making money but this is not the way.

We apologize for the problems you are dealing with in regards to your 2012 Odyssey that you purchased 4 years ago. At the time you had ***** miles and since then you put ***** miles before you started having engine problems. I would like to discuss your concerns regarding your Honda Odyssey and to see if I may be able to assist you with the cost of repairs. Please send me an email at ***************************************************** with your preferred contact information to discuss this further.Sincerely,********************* General Manager ************ *******************************************************************

I was also a victim of the deceptive practices of this finance dept. and being sold a pre-owned 2016 vehicle that I, myself, have not even driven 2000 miles, just made my 2nd payment and the engine overheated and gunk built up in radiator due to oil mixing with coolant. First off in the buying process, I put $4000 down on a vehicle with the advertised price of $10,500, came in pre-qualified for financing with a company of my choice with almost 100% accuracy in the interest rate, payment and other financial details that were estimated to me. I made the finance agent, Mr. S****** aware that I was pre-qualified but was ignored and the initial terms offered to me were with a 10% higher interest rate,a nearly $200 higher monthly payment despite being a 12 month longer term. Then, the blatant deception and lies to my face began. When I reminded Mr. S****** that I had been pre-qualified and on much better terms than what he was showing me, his answer was, "Well, it is because they will want more documents and proof of income from you and it will just be a headache." I said, no sir, I have actual check stubs or access to my pay history straight from my phone, along with any other documentation that may be necessary. After I declined another attempt to be presented with a different option other than what I had came in with, he finally agreed to check the numbers with my desired company. So after the numbers came back at 20% interest rate, $244 monthly payment on a term length of 48 months(my credit admittedly was not great and I fully expected a high rate) but not as high as the nearly 30% rate, $397 payment for 60 months that Mr. S****** was rushing over with me, trying desperately to persuade me and taking advantage of my fatigued mindset from already being there for 5 hrs. Well, the numbers worked more in my favor and apparently this bothered Mr. S****** so much that he proceeded to lie straight to my face and say, "Yes they give you these rates but in order for them to approve your financing you must add the extended warranty", which was $3,700. So at this point, I am just ready to go and felt I had done a good job negotiating and getting a fair deal and the $3,700 warranty was necessary for me to leave in the car and it may come in handy in the future. That was until I got home, looking over the contract, that I noticed fees that I was not aware of, that had been added on to the advertised price. After a "customer service" fee of $800, a spare key fee of more than $200, the $3,700 extended warranty and the added finance charges that go along, I was at over $22,000 for the $10,500 advertised vehicle. After, reading the fine print on the warranty pamphlet that said in no way is this warranty required for financing and realizing I was lied to my face and charged fraudulent fees and the unfair and deceptive manner of the whole entire process. I returned the next day and tried to speak with Mr. S******. I piked my head in his office and told him I would give him a chance to make this right before I spike to anyone else. He responded by having me wait, for a lengthy period and returned with finance manager Chris Presta, who also advised me that adding these illegal fees were in fact somehow not illegal even as I read to him the exact text from the consumer protection website stating that is very much illegal. He insisted that I prove that I saw the vehicle at the advertised price, asking where I had seen that price on the car other than at his dealership because the price shown on the salemans tablet would not count as advertising and payment on the original contract had been made so there was no way the contract could be revised and all illegal fees would stand. Luckily, I had taken a snapshot on my phone of the vehicle and the on-line $10,500 advertised price. After more talking in circles and trying to intimidate me into believing that I was misinterpreting the laws and over my head in even discussing it. I demanded to speak with Erick Ligon, the GM. I will give Erick credit as he did, after a few days of me having to be firm, adamant in my demand that the contract re-done, honestly, and sending multiple emails with lame attempts of offers, such as an $800 credit for future maintenance in the service dept to make up for $800 illegal fee that was actually way more as it would have been subject to finance charges as well and my threatening to do whatever in my power to expose the lies and deception, and incite bad publicity for his dealership, he finally agreed and the original contract was re-done with the fees removed, the warranty refused and a fair, correct contract with tax, tag, title and finance charges was magically made possible. Erick, although he has not admitted it and tries to insinuate and manipulate me into thinking these were just mistakes or misundetstandings, I believe he knows, maybe not condones but he knows that what I am saying is exactly what happened and lies and deceptive practices have been allowed to be swept under the rug as he defends his team. Almost understandable, until the car I just bought, have not driven 2000 miles yet, made only 2 payments, now needs a motor. Now it is, oh well you felt you were lied to and had us cancel the warranty. NO, I KNOW I WAS LIED TO, HE KNOWS I WAS LIED TO AND VICTIMIZED BY DECEPTIVE AND UNFAIR PRACTICES OR THE CONTRACT NEVER WOULD HAVE BEEN RE-WRITTEN. I MAY HAVE OPTED TO KEEP THE WARRANTY, HAD I BEEN GIVEN A CHOICE TO ACCEPT OR DECLINE BUT I WAS NOT. I WAS TOLD IT WAS NECESSARY FOE FINANCING AND WITH THAT LIE, I WAS ANGRY BUT MORESO, I FELT LIKE I WAS PLAYED FOR AN IDIOT AND DISAPPOINTED THAT THEIR EMPLOYEE WOULD BLATANTLY LIE TO MY FACE, ADD CHARGES WHEN I CAME IN TOTALLY HONEST ABOUT MY CREDIT SITUATION AND WHAT MY LIMITS WERE. SO, THE MORNING THAT I WAS GOING IN TO LET THEM KNOW THAT ENGINE WAS HAVING PROBLEMS, MY BROTHER CALLED INFORMING ME THAT MY FATHER PASSED AWAY. SO I HAD TO BORROW MY MOTHERS CAR, JUST TO MAKE ARRANGEMENTS FOR AND BE AT MY FATHERS FUNERAL. I MISSED SEVERAL DAYS OF WORK GRIEVING MY FATHERS DEATH, WE ARE ALREADY SHORTHANDED AT MY JOB SO I HAVE NOT BEEN ABLE TO MAKE IT BACK TO THE DEALERSHIP, EXCEPT FOR THE DAY AFTER MY DADS FUNERAL, WHERE I WAS TOLD, SORRY YOU CANCELLED THE WARRANTY PLUS THE CAR IS NOT A HONDA SO WE HAVE NO IDEA WHAT MAY HAVE BEEN WRONG WITH IT. I OWE $7, 700 ON A CAR I WAS NOT ABLE TO PUT 2000 MILES ON, GAVE THEM $4000 DOWN, HAVE MADE ONLY 2 PAYMENTS, AND THE BEST OFFER THEY GIVE ME IS $5000 FOR THE CAR THAT NEEDS A MOTOR, WHICH LEAVES ME $2700 UPSIDE STILLED OWED ON THE SEVERELY DEFECTIVE VEHICLE I WAS SOLD PLUS WHATEVER THEY TRADE ME INTO. I UNDERSTAND THINGS HAPPEN THAT AREOUT OF ANYONES CONTROL AND NOT ANYONES FAULT. I APPRECIATE ERICK OFFERING TO WORK WITH ME AT ALL, I JUST THINK IT COULD BE BETTER. I DID NOT EVEN GET 2 MONTHS, AND WAS VERY UPSET AND MET WITH HEAVY PRESSURE BY NOT HAVING CONSISTENT TRANSPORTATION TO BE WITH MY BROTHER AND OTHER FAMILY MEMBERS FOR EVERY MOMENT OF GRIEF AND PLANNING AS THE RESULT OF OUR LOSS. I AM NOT WANTING ANYTHING SPECIAL OR ANY MONEY BACK. I THINK THEY CAN AT LEAST TAKE CARE OF THE REMAINDER OF THE LOAN AS IT IS A PRODUCT THAT I BARELY USED AT ALL, OR SOMEHOW JUST HELP ME TO COME OUT EVEN, AS THIS EXPERIENCE DID NOT GO WELL FOE ME FROM THE START. PLEASE, DO THE RIGHT THING, IT WOULD MEAN A LOT TO ME, SHOW A LOT ABOUT HONDA MALL OF GA AND PENSKE AUTOMOTIVE, AND LET A LITTLE CORRECTNESS SHINE IN A MOSTLY STRESSFUL AND SPITEFUL TIME IN THE WORLD, FOR EVERYONE. THANKS.

Mr. Smith and I came to an understanding regarding the incident occurred during the purchase. We also come to agreement that we will be fixing his vehicle by replacing his engine and the radiator at no cost to him.

Yes, Mr. L**** presented me with a very generous offer of replacing the engine/radiator at no cost to me and I gratefully accepted. He assured me that he addressed each of my other complaints, individually, as well. In all actuality, the dealership was under no obligation to do anything but Mr. L**** negotiated a solution to assure that I was not left dissatisfied. I am very thankful that my issues were completely resolved and it shows a lot that the dealership and Mr. L**** hold themselves to a moral standard in their business dealings because that is not something you see too much these days. The end result had left me satisfied, relieved and confident that my experience at Honda mall of Ga was a rare one and that when issues do come up, a sincere effort is made by management to insure customer satisfaction.