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          Honda Mall of Georgia has 1 locations, listed below.

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            Business ProfileforHonda Mall of Georgia

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/11/2015

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Honda Mall of Georgia is proud to serve the vehicle needs of Honda customers from throughout the Atlanta market. Conveniently located near the Mall of Georgia, our dealership features an excellent inventory of new Honda and used Honda vehicles.

            Products & Services

            New Car Sales, Pre-owned Car Sales, Car Repairs and Maintenance

            Business Details

            BBB File Opened:
            2/1/2005
            Years in Business:
            23
            Business Started:
            2/26/2001
            Accredited Since:
            12/11/2015
            Type of Entity:
            Sole Proprietorship
            Hours of Operation

            Sales

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            12:00 PM - 6:00 PM

            Service

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 PM
            W:
            7:00 AM - 6:00 PM
            Th:
            7:00 AM - 6:00 PM
            F:
            7:00 AM - 6:00 PM
            Sa:
            12:00 PM - 5:00 PM
            Su:
            Closed
            Business Management
            • Ms. Amy Parish
            • Mr. Erick Ligon, General Manager
            Contact Information

            Principal

            • Mr. Erick Ligon, General Manager

            Customer Contact

            • Mr. Erick Ligon, General Manager
            Additional Contact Information

            Fax Numbers

            • (678) 318-3148
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased a 2014 ********** Jetta from Honda Mall of Georgia the end of October of 2022. The car did not have a warranty, but I was told by the salesperson that Honda does not offer warranties on cars that are not Hondas; however, I was assured that I was purchasing a good car and that Honda stands by the cars they sell, stating that all cars undergo a thorough inspection/checkup with their mechanics. I was also told that the car had never been in an accidents. From the time that I have purchased the car, I have been having problems. I recently found out that I will need to invest $3000 to fix the car that is having problems because the turbo is damaged. I also found out that the car was in fact in an accident. I was mislead by the dealership and now am in position where I have a non drivable *********** payment. How do Honda stand behind lying and knowingly selling lemons.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Taylor F

            1 star

            07/17/2023

            My car was towed and dropped off on a Friday during business hours. My appointment was scheduled and confirmed with them for the following Monday at 7:20am.Monday around 10am I get an email saying I didnt show up for service. Called them promptly, worried about the location of my vehicle. They tell me they are looking for it and will call me back in **** minutes. I physically show up at 11am because I didnt get a call back and wait for 30 minutes to be seen my a supervisor. Supervisor was very aggravated and told me that they didnt know my vehicle was here but they eventually found it and just didnt have time to call me back.Took no accountability, blamed the tow people for not informing the dealer my car was there. Tried to say I dropped my car off after hours, which I did not. Tow person even confirmed that he spoke with a service manager and had to be let into their gate to drop my car off. Was offered a 10% discount, but clearly their communication and accountability is lacking. My car was scheduled to be serviced at 7:20am and service didnt start until around 12pm. Not to mention the first time I came here, I had to file a complaint because I overheard two employees calling their peer a b****

            Honda Mall of Georgia Response

            07/19/2023

            Please know that I take your feedback seriously and I would like to discuss this with you. Please contact me at your earliest convenience with your preferred contact information to discuss this further.


            Sincerely,
             
            *********************
            General Manager
            ************ Office
            ******************************
            ******, ** 30519
            ***********************************************************

            Local BBB

            BBB Atlanta & NE Georgia

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