ComplaintsforHonda Mall of Georgia

• Initial Complaint

  08/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2014 ********** Jetta from Honda Mall of Georgia the end of October of 2022. The car did not have a warranty, but I was told by the salesperson that Honda does not offer warranties on cars that are not Hondas; however, I was assured that I was purchasing a good car and that Honda stands by the cars they sell, stating that all cars undergo a thorough inspection/checkup with their mechanics. I was also told that the car had never been in an accidents. From the time that I have purchased the car, I have been having problems. I recently found out that I will need to invest $3000 to fix the car that is having problems because the turbo is damaged. I also found out that the car was in fact in an accident. I was mislead by the dealership and now am in position where I have a non drivable *********** payment. How do Honda stand behind lying and knowingly selling lemons.

  

  Business response

  08/10/2023

   

  Please know I take your complaint seriously.  When you purchased your Jetta, we provided you all factual information to assist you to make an informed decision.  
  The Jetta you purchased went through our safety inspection (see attached).  Since it passed the inspection, we included a protection coverage for up to $2000 from BG that will cover the vehicles engine, transmission, Cooling system and power steering system for the first 6 months (180 days) or **** miles whichever comes first for you to have an extra peace of mind (see attached). We also offered you an extended service contract that you can purchase separate from your financing loan which you declined (see attached).  We try to be transparent with all our vehicles we sell so we provide our clients a copy of the Carfax which Is required to be signed/initialed by our clients upon purchase.  This Carfax report that you signed/initialed showed that the Jetta you purchase has been involved in an accident (see attached report). It was also reported that during your ownership, you were involved in an accident back in May 2023 and was not reported being service until July 2023 at ****** miles (see attached). Based on the mileage reported, you have driven your Jetta for ***** miles since you purchased it.
  I understand the difficulty of your situation and would like to discuss some possible options with you.  Please contact me at your earliest convenience or provide the best time and day I can reach you. 

   

  Sincerely,
  
  *********************
  General Manager
  ************ Office

  ***********************************************************

   

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son bought a car from Honda Mall of Georgia and in 20 days of ownership it broke down. Honda Mall of Georgia refuses to do anything about it and tells my son which was 19 at the time of purchase tough luck fix it yourself.

  

  Business response

  02/28/2023

   

  Reached out to Mr. ********************************** I apologize that his son's vehicle broke down within the 30 days of purchase.  I explained to **************** that his son purchased an "AS-IS" vehicle back in Jan 15th and declined the warranty we offered him.  **************** and I have agreed that Honda Mall of GA shall extend a one-time gesture of good-will by compensating the cost of repairs minus the diagnostic fee he paid. His son's vehicle was completed today and is ready for pick up. See attached settlement agreement and paid repair order.  

  Customer response

  02/28/2023

  Yes they did take care of the problem but ********** report of repair is not consistent with what the service tech said was done.

  (fuel is contaminated did someone put e85 or something in the tank ?)

  My response:

  (Nope so it must have been contaminated when it came from y'all or came from the Honda dealership cuz undoubtedly y'all sold it to Honda and Honda sold it to my son)

  (we did not fill this vehicle up, it had bad gas and the bad gas has fouled the plugs. we drained the tank of the bad gas and put gas back in it and now it starts and runs )

  So I'm curious as to what exactly was done to my son's car during the repairs? If the plugs are fouled why not replace a ****** mile plug at ****** miles if fouled??

  

  Business response

  03/11/2023

  
  **************** confirmed that his sons vehicle is repaired and in running condition.  He was concerned that the ********** Service advisor did not provide him any documentation on the other work performed that was communicated to him on his sons vehicle other than the repair recorded on the attached invoice from the original complaint that **************** provided and HMOG paid.  **************** said that ********** drained the gas tank due to contaminated fuel and when refueled, vehicle started and runs.  I explained to **************** that this is something he need to get with the ********** service center. I did offer to reach out to the ********** Service manager on Monday to assist him on getting documentation indicating the other work performed that was communicated with him by the ********** service advisor, but I cannot guarantee that ********** will provide it since we are not the owner of the vehicle.  I also offered to assist him with the cost of the spark plug replacement, which he declined. He just wanted to get a documentation from ********** showing work performed for his records.       

  Customer response

  03/12/2023

   
  Complaint: 19451692
  
  I am rejecting this response because: Honda is trying but no matter how hard I try I keep getting the runaround and or passed back and forth between Honda and *********** The vehicle was bought at Honda, the vehicle broke down and was taken back to Honda, Honda sent the vehicle to ********** I should have only ever had to deal with Honda since the car was owned for less than 30 days.
  
  Sincerely,
  
  ***************************

  

  Business response

  03/29/2023

  The repair has been completed as agreed and received confirmation from the client that the vehicle is in running condition as of March 11.   

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I began to purchase a car 4/16/22 from Honda Mall of Georgia, for $27,977.05 with a check106&credit, at the point of purchase I was told that the car would be ready to register in ****** County and gave me a link to register after 30 days. A contingency at the point of sale was that the issues identified by the vehicle warning indicators be fix. The car was brought back to provide them with an opportunity to fix the vehicle warning indicators. However by the time I headed to college the vehicle indicator came back on.After 30 days I follow the instructions H.M.O.G gave me to get my car registered and ** states the car does not have current emissions. I could not register my car at my permanent residence and I was in ********* for school.At this point I begin attempting to contact the dealership leaving messages and voicemails to get no response. I was contacted by a representative of Honda Mall of GA, I made them aware of the issue as well, and they said that a manager would contact me. I was never contacted by the dealership.I drove the car to Georgia at my earliest convenience and brought it to the dealership, at which point I was told by M.O.GHonda that all I had to do was take it to get emissions. They said that the vehicle was ready and would pass emissions and if the vehicle failed emissions they would happily take the car back because there is something wrong with it. Between attending classes and work online, I manage to get an emissions test and the car fails emissions. I do not feel safe in the vehicle nor in the dealership because it is clear they used coercive methods against me. I was accused of doing something to the car to make it fail emission and coerced into providing entry into the vehicle. They told me nothing was wrong with the car and that the only way they would help is if their guys got to take the car. I do not feel safe in the vehicle, it has not passed emissions, and it was supposed to have the certificate at the point of sale. Please help

  

  Business response

  11/22/2022

  I called ***************** and apologize for the inconvenience we caused with her purchase. ****************** and I came to an agreement to purchase her vehicle back. She was considerate and cooperated with the whole process. She is satisfied with this option.  

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