Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Mall of Georgia Honda on June 25, 2025. After reviewing the paperwork at home, I discovered a $1,095 charge for a Flex Protect Connected Vehicle Plan that I was never told about during the sales process.This product was never disclosed to me, explained, or offered as an optional service. I was not given the opportunity to accept or decline it. I did not knowingly agree to purchase this protection plan.The dealership now claims that since I agreed to the total out-the-door (OTD) price, the product cannot be removed. However, agreeing to a total price without full itemization or disclosure does not constitute informed consent under consumer protection standards.I have requested the dealership to cancel and refund this plan, but they have refused. This is an example of deceptive sales practices, and I am filing this complaint to seek resolution.

  

  Business Response

  Date: 06/27/2025

  I informed the client that a refund of $1,095.00 for the FlexProtect product will be issued. Prior to this, I explained that the coverage and associated cost were clearly itemized and disclosed on the proposal she agreed to during the negotiation process (see attached). The client acknowledged that she felt rushed and did not fully review the breakdown before proceeding to finalize the contract in the business office. She has expressed satisfaction with this resolution.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2018 Honda accord that *** brought in for service several times for the same issues. Back on 10/17/2024 service was performed to replace the cylinder head gasket. I paid over $2k for this service. Here we are less than 6 months later and Im having the same issue again with the cylinder head gasket. Everytime I roll my car into Honda its $2-3-4k which is insane for a 2018 Honda. Not to mention the fact that Honda wont do a diagnostic for free that is an additional cost as well. I went to a independent authorized Honda mechanic who did a diagnostic on my 2018 Honda accord and its giving the same exact issue with a code saying its once again the cylinder head gasket that we replaced back in October. Ive left several voicemails for the service manager and havent heard back from anyone at all. There are also several recalls on my 2018 Honda that need to be addressed as well.

  

  Business Response

  Date: 03/17/2025

  Left a voicemail for the client today, 03/17 at 5:13 PM.

  
  The client visited on 03/14 due to a check engine light. During our diagnosis, we found a misfire in cylinder #1 with code P0301. To further investigate, we swapped the spark plug from cylinder #1 to cylinder #2 and test drove the vehicle. The misfire then moved to cylinder #2, confirming the issue with the spark plug. We replaced the spark plug in cylinder #2, and after another test drive, the misfire was resolved.
  

  However, we also found that the fuel trim was out of specification. We performed a cylinder AF test, which failed, indicating that the vehicle needs new fuel injectors. The client was advised of this recommendation but declined the repair.
  

  Also, during the visit, we completed the fuel pump safety recall.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally lodge a complaint against HONDA MALL OF GEORGIA, located at 3699 GEORGIA HIGHWAY ******************, regarding my experience as a first-time car buyer. I purchased a 2020 *** SORENTO on Saturday February 15, and I believe I was taken advantage of due to several undisclosed issues:Unclear Financing Terms: The financing terms were explained in a confusing manner. I was led to believe I was getting a favorable deal, but upon closer review, I found the financed amount was much higher than initially discussed, with additional fees that were not clearly outlined.Lack of Transparency in Premier Protection plan: The warranty plans amount details provided were vague.Pressure Sales Tactics: I felt pressured into making a ***** decision without adequate time to consider or consult with others. The sales tactics seemed designed to exploit my lack of experience in car buying.I have attempted to resolve these issues directly with the dealership, but my concerns have either been dismissed or inadequately addressed. I am seeking to cancel the Premier Protection plan and have the vehicles monthly payment reverted to what it was before the plan was added, I am also seeking to have the ******** for the above stated Premier Protection plan deducted from total amount financed for the vehicle, or to have those ******** refunded to myself since it was already added to the financing.

  

  Business Response

  Date: 02/24/2025

  I spoke with the client and confirmed that the deal was re-contracted on February 18th without the Premier Protection Plan.

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2017 ****** Highlander from Honda Mall of Georgia & had a reputable ****** Repair shop inspect the vehicle only to learn of some safety-related issues that are impacting my family, along with other repair issues that existed before the vehicle was sold to me. Their records reflect the last vehicle servicing was May 2024; yet, they failed to disclose/repair issues with the timing cover, transmission fluid turning brown, low reservoir coolant, noise from left front C/V axle, transmission fluid leaking from axle seal and bad gasket resulting in a *possible bad C/V axle*. How did these items get missed in a recent vehicle service in May 2024 prior to the sell on June 1st 2024 with ****** miles? $75 was paid for a FULL INSPECTION that uncovered the issues at ****** miles (less than 500 miles)

  

  Business Response

  Date: 07/02/2024

  My Used Car Director attempted to reach out to ******************** via phone (recorded) and email (see attached) on 06/21 to address his concerns regarding his purchase, as mentioned in his email sent on 06/13. However, instead of responding, he filed this BBB complaint.

  
  The 2017 Highlander that ******************** purchased is an AS-IS used vehicle and not a ***************** The vehicle underwent our safety inspection (see attached), and a copy was provided to the client before the purchase. Regarding his concerns about the timing cover and other leaks, these should still be under warranty from the repair performed at another ****** dealer on 09/01/23 (see attached). The left-side axle was replaced during the inspection and should also be covered under warranty if there is any noise coming from it. Additionally, for further peace of mind, we have included the ** Protection, which covers up to $2000 for 6 months or 6000 miles, whichever comes first, for engine, transmission, power steering system, cooling system, and engine repair or replacement (see attached).

  
  ******************** also signed a Pre-Owned Vehicle Disclosure form prior to the purchase, indicating that he chose not to have the vehicle independently inspected before making his decision to buy (see attached). Nonetheless, we are here to assist ******************** with the cost of repairs or future maintenance, even though the dealership is not responsible for an AS-IS sale. We are just waiting on his response.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a car from this company on May 4th , 2024. the registration was wrong and my paper work for my license plate has not been sent to my local office. I've called multiple times and talked with *****, ********************** and ***** about their company not processing my paper work for my car correctly. my temp plate is due to expire on Jun 24 and the dmv doesn't show my car registered to me at all. I demand to know when i can expect my registration to be sent to my local office so i can put my license plate on my car its been almost 2 months.

  

  Business Response

  Date: 06/22/2024

  Dear **************,

  
  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and are committed to resolving this matter promptly.
  We have confirmed that the second temporary tag, which expires on July 24th, was sent to you, and you have received it. On June 17, 2024, the tag and title documents were delivered to the *** for processing. The *** typically processes tags within 14 business days of receipt.
  Based on this timeline, you should receive the permanent tag shortly before the temporary tag expires on July 24th. We understand the importance of timely processing and are monitoring the situation closely to ensure everything proceeds as planned.
  Please do not hesitate to reach out if you have any further questions or concerns. We appreciate your patience and understanding.

  Sincerely,

  *********************
  General Manager
  ************ Office
  

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13 2024 my wife and I visited Honda Mall of Georgia during Mothers Day. We saw a 2025 Honda Pilot elite on their website. Pictures attached. On attached photos and description wheels are not what I took home, looks like wheels were swapped and I have already contacted general manager ******************* on May 21, 2024 and got no response. We are seeking an explanation and get the wheels they advertise online to get installed. . One other thing that was suspicious is that when I arrived to signed the contract they did not showed me the vehicle until I signed the paperwork. By then it was too late. I was really confused and disappointed. Another strange thing is that they removed the window sticker and cut the dealer added equipment. It was very suspicious.

  

  Business Response

  Date: 06/03/2024

  ******************** and I spoke on the phone on May 21st at 5:04 PM regarding his concern. During our conversation, we agreed that he would respond to my email by sending the photos he referred to so I could look into the issue further. However, I have not yet received the photos.
  When ******************** visited on Sunday, May 12 (Mothers Day), ****, his salesperson, showed him the vehicle and confirmed the terms of the 2025 Pilot he purchased. All the information matches his Pilots Vehicle Identification Number (VIN). ******************** did not mention anything about the concerns with the wheels until the next day when taking delivery. The Monroney sticker described the wheels as 20 Alloy wheels, and the description, which he highlighted in one of the attachments, shows them as 20 Shark Gray Machine Face. This is the exact description of the wheels that came with his 2025 Pilot, as indicated on the Monroney sticker.
  The photo I uploaded shows an example of a Monroney sticker for a similar Pilot equipped with the *** Package, which includes the 20 *** Alloy Wheels. This *** Package is a Post Production Option, which was not included as an option and in the purchase price of his vehicle. While we strive to ensure the accuracy of the information on our website, errors can occur, so please verify details with a customer service representative.

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 ********** Jetta from Honda Mall of Georgia the end of October of 2022. The car did not have a warranty, but I was told by the salesperson that Honda does not offer warranties on cars that are not Hondas; however, I was assured that I was purchasing a good car and that Honda stands by the cars they sell, stating that all cars undergo a thorough inspection/checkup with their mechanics. I was also told that the car had never been in an accidents. From the time that I have purchased the car, I have been having problems. I recently found out that I will need to invest $3000 to fix the car that is having problems because the turbo is damaged. I also found out that the car was in fact in an accident. I was mislead by the dealership and now am in position where I have a non drivable *********** payment. How do Honda stand behind lying and knowingly selling lemons.

  

  Business Response

  Date: 08/10/2023

   

  Please know I take your complaint seriously.  When you purchased your Jetta, we provided you all factual information to assist you to make an informed decision.  
  The Jetta you purchased went through our safety inspection (see attached).  Since it passed the inspection, we included a protection coverage for up to $2000 from BG that will cover the vehicles engine, transmission, Cooling system and power steering system for the first 6 months (180 days) or **** miles whichever comes first for you to have an extra peace of mind (see attached). We also offered you an extended service contract that you can purchase separate from your financing loan which you declined (see attached).  We try to be transparent with all our vehicles we sell so we provide our clients a copy of the Carfax which Is required to be signed/initialed by our clients upon purchase.  This Carfax report that you signed/initialed showed that the Jetta you purchase has been involved in an accident (see attached report). It was also reported that during your ownership, you were involved in an accident back in May 2023 and was not reported being service until July 2023 at ****** miles (see attached). Based on the mileage reported, you have driven your Jetta for ***** miles since you purchased it.
  I understand the difficulty of your situation and would like to discuss some possible options with you.  Please contact me at your earliest convenience or provide the best time and day I can reach you. 

   

  Sincerely,
  
  *********************
  General Manager
  ************ Office

  ***********************************************************

   

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son bought a car from Honda Mall of Georgia and in 20 days of ownership it broke down. Honda Mall of Georgia refuses to do anything about it and tells my son which was 19 at the time of purchase tough luck fix it yourself.

  

  Business Response

  Date: 02/28/2023

   

  Reached out to Mr. ********************************** I apologize that his son's vehicle broke down within the 30 days of purchase.  I explained to **************** that his son purchased an "AS-IS" vehicle back in Jan 15th and declined the warranty we offered him.  **************** and I have agreed that Honda Mall of GA shall extend a one-time gesture of good-will by compensating the cost of repairs minus the diagnostic fee he paid. His son's vehicle was completed today and is ready for pick up. See attached settlement agreement and paid repair order.  

  Customer Answer

  Date: 02/28/2023

  Yes they did take care of the problem but ********** report of repair is not consistent with what the service tech said was done.

  (fuel is contaminated did someone put e85 or something in the tank ?)

  My response:

  (Nope so it must have been contaminated when it came from y'all or came from the Honda dealership cuz undoubtedly y'all sold it to Honda and Honda sold it to my son)

  (we did not fill this vehicle up, it had bad gas and the bad gas has fouled the plugs. we drained the tank of the bad gas and put gas back in it and now it starts and runs )

  So I'm curious as to what exactly was done to my son's car during the repairs? If the plugs are fouled why not replace a ****** mile plug at ****** miles if fouled??

  

  Business Response

  Date: 03/11/2023

  
  **************** confirmed that his sons vehicle is repaired and in running condition.  He was concerned that the ********** Service advisor did not provide him any documentation on the other work performed that was communicated to him on his sons vehicle other than the repair recorded on the attached invoice from the original complaint that **************** provided and HMOG paid.  **************** said that ********** drained the gas tank due to contaminated fuel and when refueled, vehicle started and runs.  I explained to **************** that this is something he need to get with the ********** service center. I did offer to reach out to the ********** Service manager on Monday to assist him on getting documentation indicating the other work performed that was communicated with him by the ********** service advisor, but I cannot guarantee that ********** will provide it since we are not the owner of the vehicle.  I also offered to assist him with the cost of the spark plug replacement, which he declined. He just wanted to get a documentation from ********** showing work performed for his records.       

  Customer Answer

  Date: 03/12/2023

   
  Complaint: 19451692
  
  I am rejecting this response because: Honda is trying but no matter how hard I try I keep getting the runaround and or passed back and forth between Honda and *********** The vehicle was bought at Honda, the vehicle broke down and was taken back to Honda, Honda sent the vehicle to ********** I should have only ever had to deal with Honda since the car was owned for less than 30 days.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/29/2023

  The repair has been completed as agreed and received confirmation from the client that the vehicle is in running condition as of March 11.   

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began to purchase a car 4/16/22 from Honda Mall of Georgia, for $27,977.05 with a check106&credit, at the point of purchase I was told that the car would be ready to register in ****** County and gave me a link to register after 30 days. A contingency at the point of sale was that the issues identified by the vehicle warning indicators be fix. The car was brought back to provide them with an opportunity to fix the vehicle warning indicators. However by the time I headed to college the vehicle indicator came back on.After 30 days I follow the instructions H.M.O.G gave me to get my car registered and ** states the car does not have current emissions. I could not register my car at my permanent residence and I was in ********* for school.At this point I begin attempting to contact the dealership leaving messages and voicemails to get no response. I was contacted by a representative of Honda Mall of GA, I made them aware of the issue as well, and they said that a manager would contact me. I was never contacted by the dealership.I drove the car to Georgia at my earliest convenience and brought it to the dealership, at which point I was told by M.O.GHonda that all I had to do was take it to get emissions. They said that the vehicle was ready and would pass emissions and if the vehicle failed emissions they would happily take the car back because there is something wrong with it. Between attending classes and work online, I manage to get an emissions test and the car fails emissions. I do not feel safe in the vehicle nor in the dealership because it is clear they used coercive methods against me. I was accused of doing something to the car to make it fail emission and coerced into providing entry into the vehicle. They told me nothing was wrong with the car and that the only way they would help is if their guys got to take the car. I do not feel safe in the vehicle, it has not passed emissions, and it was supposed to have the certificate at the point of sale. Please help

  

  Business Response

  Date: 11/22/2022

  I called ***************** and apologize for the inconvenience we caused with her purchase. ****************** and I came to an agreement to purchase her vehicle back. She was considerate and cooperated with the whole process. She is satisfied with this option.