Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN Group called my Wifes employer to verify my employment and then called right back to verify my employment. I have not worked for her employer. Neither of us applied for loans or any made any other submissions that would require a VOE. I was not informed that anyone would be doing a VOE and it is concerning that RNN Group has not reached out to us personally, nor did they disclose what company contracted them to handle this matter. It is very discerning that a company is seeking information about us and we have not been informed of this.

  Business Response

  Date: 01/10/2025

  Hello **** **********, 
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on January  06, 2025. *** did receive a duplicate complaint from BBB ID# ******** from your wife.
  
  RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. The reason for the call to ****** ********** employer for her husband **** was that the information that was provided to us was that **** worked there. We have updated our records and have not called back.
  
  **** ********** can request the name and contact information of the company that has asked us to verify employment by doing one of the following. Please provide this reference number: 317271228
   
  1. Email **************************************************************** 
  2. Call ********************* 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 
  

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN Group called my employer to verify my employment and then called right back to verify my husbands employment. My husband has not worked for my employer. Neither of us applied for loans or any made any other submissions that would require a VOE. I was not informed that anyone would be doing a VOE and it is concerning that RNN Group has not reached out to us personally, nor did they disclose what company contracted them to handle this matter. It is very discerning that a company is seeking information about us and we have not been informed of this.

  Business Response

  Date: 01/10/2025

  Hello ****** **********, 
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on January 06, 2025. *** did receive a duplicate complaint from BBB ID# ******** from your husband.
  
  RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. The reason for the call to ****** ********** employer for her husband **** was that the information that was provided to us was that **** worked there. We have updated our records and have not called back.
  
  **** ********** can request the name and contact information of the company that has asked us to verify employment by doing one of the following. Please provide this reference number: 317271228
   
  1. Email **************************************************************** 
  2. Call ********************* 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A local business in my city has found a way to notify me that this business keeps calling their office and harassing them trying to verify my information and a few other people's information I have no knowledge of this place or what theyre calling about, but it needs to stop. Its harassment not only for the business thats involved but for me if people are trying to reach out to me to verify something and I have no idea what its about.

  Business Response

  Date: 12/24/2024

  Hello ***** ****, 

  RNN Group appreciates the opportunity to address your concerns and assist in resolving this matter regarding the communications received by the business on December 20, 2024.
  RNN Group is a provider of employment verification services, contracted by companies to verify employment status. The data we use for this purpose is sourced exclusively from compliant and legal data providers and is obtained under permissible purposes as defined by applicable laws. Importantly, this data is limited to information that was reported by the individual in question. Additionally, RNN Group does not request salary or wage information as part of our verification process, ensuring privacy and data protection.
  Upon reviewing our records, we found that RNN Group made one phone call to the business in question on December 20, 2024. This call was made to fulfill our clients request to verify employment for ***** ****. Based on our review, this was the only phone call made by RNN Group regarding this matter. We are not responsible for any additional or unrelated calls that may have been made to this business by other parties.
  To address your concern fully, we confirm that the business in question will not receive further communication from RNN Group regarding this matter. We take such concerns seriously and strive to ensure respectful and professional interactions with all parties involved.
  If there are additional questions or concerns, we would be happy to provide further clarification. Please do not hesitate to contact us directly.

  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 316480002 
   
  1. Email **************************************************************** 
  2. Call ********************* 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 
  

  Customer Answer

  Date: 12/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

  I hope no more calls are made to that business 

• Initial Complaint

  Date:12/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, December 18, 2024, RNN Group initially contacted us via fax to verify employment. Shortly after, they called requesting the same information over the phone. My secretary explained our company policy will not allow us to verify over the phone and said I was in the middle of payroll and would address it as soon as possible.About 15 minutes later, they called again, requesting verification over the phone again. We reiterated that we do not provide verification by phone, and they hung up. Later that afternoon, I attempted to send the fax, but it failed despite multiple attempts.On Thursday morning, December 19, 2024, RNN Group called again. I explained the fax hadnt gone through and asked if they had another fax number. The representative insisted on verbal confirmation, which I declined, repeating our policy. She then abruptly hung up.

  Business Response

  Date: 12/24/2024

  Hello ****** ****, 
  We sincerely apologize for any inconvenience this situation may have caused. RNN Group is a third-party employment verification company that works on behalf of our clients to ensure the accurate and up to date.
  The data we utilize is sourced from compliant and legally authorized providers, who collect information ***orted by individuals with a permissible purpose*. Our outreach to businesses is solely for the purpose of confirming employment status. Please be assured that we do not request salary or wage information, and we are committed to protecting everyones privacy throughout this process.
  Thank you for allowing us time to investigate your complaint. We do apologize for the call on Thursday the 19th and let me personally apologize for the way the *** handled that call. That is not how *** ***s should conduct themselves. The persons manager was part of this review process,and that *** has been assigned further training pending disciplinary review. I have removed your direct number to your business and have updated our notes that you will only verify through fax. I have also made sure that only 1 fax will be sent. Again, I do apologize for your experience.
  If there is anything more we can do to assist, please reach out below.The FastSupport email goes straight to the Director of Regulatory Compliance and the phone number goes to our floor manager.  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  Thank you for the opportunity to explain our business approach. 
  Respectfully,  
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer ***orting agency may furnish a consumer ***ort to any person or organization. Additionally, any court can order a credit ***ort as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask anybodys permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:10/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN Group continually contacts our office posing as an employment verification/agent. They try to obtain personal information, regardless of how many times management has explained we do not give out that information over the phone. They cannot provide documentation verifying who they are. They have been asked repeatedly to stop harassing our office personnel but will call back within a few days of that request.

  Business Response

  Date: 10/15/2024

  Hello Abundant Life (business),
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on October *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  *** has reviewed their calls and can only find 3 outbound calls to the number ************ and one inbound call from that number. On the inbound call, you asked us to stop calling as you will not verify, and we did honor that request. Your number was blocked in our system they day you made that inbound call to us.
  
  If there is another number we are also calling, please let us know and we would be happy to remove that number as well.
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:09/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the HR Manager of a business and have received 2 emails from ************************************************* requesting employment verification for 2 separate employees. The first red flag is these employment verifications always go to our accounting department which are then forwarded to me. I'm sure most reputable companies know accounting does not handle employment verifications. The most recent one was today. The employee name and SS# do not match and the phone number listed in the email does not allow you to talk to anyone, so this is obviously a scam. The phone number listed in the email is ************. When I called the number, it said to press 1 if you are an employer calling to verify employment. When I pressed 1, I get a message that says "we are sorry, an application error has occurred, goodbye". So fake and sad they try to get information about people from their employers. Whoever this is needs to be shut down

  Business Response

  Date: 10/03/2024

  Hello ****** ******,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on September *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  I have tried to recreate the issue with the phone number, but I was unable to get the same error you did.Please feel free to use extension 113, which will lead directly to the Floor Manager.
  
  We are sorry to hear that we have the wrong person. You did not identify your company or the person we were looking for, so we were unable to update our records. Please let us know below so we may update our records and cease our attempts.
  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  
  
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23, 2024, RNN Group contacted my employer to verify my employment without reaching out to me first via mail or other means. I believe this matter could have been handled with more discretion. In accordance with policy, *** should have notified the individual directly regarding their contract or at least sent an email prior to involving the employer and sharing private information, such as details about who contracted them.

  Business Response

  Date: 09/27/2024

  Hello Mr. **** ***** El Iriqsousi,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on September *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  If your employees with to request the name and contact information of the company that has asked us to verify employment by one of the following.
  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** keeps calling our business trying to verify employment on multiple individuals at our company. First they made several attempts by email until we all agreed to block their domain, and now they have started with making phone calls to verify several individuals employment. We checked with our employees and all have said that they should not have any credit inquiries nor seeking any new employment, I am one of the individuals. Called RNN, they told me they needed a reference number. However when they call, they never provide us one on voicemail or when speaking with individuals at my company. If they keep it up, we will continue to file complaints. Thanks

  Business Response

  Date: 09/23/2024

  Hello Mr. ****** ******,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on September *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  If your employees with to request the name and contact information of the company that has asked us to verify employment by one of the following.
  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22284352
  
  I am rejecting RNN's response as they indicate they provide reference numbers, and this is not the case, no reference numbers have ever been provided to any of my co-workers when *** has reached out requesting employment verification on me and or others and when called RNN ask for a reference number. Do you see any issue here. it is a loop they have created in which you cannot get any answers. We are just trying to find out why they are requesting employment verifications on employees and not providing anyway for us to reference and find out exactly what companies they are doing this for. Instead of sending a canned message, I suggest RNN actually addressing and responding to this issue directly. So, in order to satisfy my complaint I'd ask that *** provide a reference number on their multiple request to my company regarding my employment and any others moving forward to avoid complaints to the BBB.

  Sincerely,
  
  ****** ******

  Business Response

  Date: 10/01/2024

  Hello Mr. ****** ******,

  Thank you for reaching out to us regarding this matter.
  

  In order for RNN Group to provide a reference number, we kindly request additional details about the business we contacted or the names of the employees in question. Specifically, if you could provide us with either:
  The name of the business,
  The employees name, or
  The phone number that was called,
  we will be able to assist you further by locating the reference number associated with this inquiry.
  Additionally, if any of your employees would like to request the name and contact information of the company that has asked us to verify their employment, they can reach us directly by using one of the following methods and including their name and company information:
  Email: ****************************************************************
  Phone: *********************
  We look forward to assisting you further.

  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (****) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

   

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22284352
  
  I am rejecting this response because:
  

  I had already reached out directly to your company *** regarding this inquiry and you would not provide the name of the company nor the contact at that company requesting. The call came into Dart Appraisal, the employment verification was for a ****** ******. So, now that you have requested information. Please provide the company name and contact that was requesting the employment verification.

  Sincerely,
  
  ****** ****** | **************************** | ************

  Business Response

  Date: 10/30/2024

  We have reviewed Mr. ******** request. The client that hired us is ****************************** and can be reached at ************. Please reach out to them to ask why they are trying to verify Mr. ******** employment.

   

  Thank you,

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me posing as an employment verification company yet they had access to persons social and DOB and tried to get me to confirm items without stating for whom they were confirming. Seems very much like a scam. If they are a debt collector they must acknowledge such. If they are third party to an action they must acknowledge such. They are trying to gather information for someone and I nor anyone that answers here will give out personal information to a company that operates in this manner. Multi phone calls to every number listed. Almost to the point of harassment. This company is trying to get around FDCA rules and if they profit off of such they should be held liable for the same fines

  Business Response

  Date: 09/23/2024

  Hello Ms. ****** ****,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on August *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  As for your mention of the Fair Debt Collection Practices Act (FDCPA), this law applies specifically to debt collectors, which does not include our company. Therefore, it does not apply to our verification processes. We are fully committed to operating within the bounds of all relevant legal frameworks, including the Fair Credit Reporting Act (FCRA) where applicable.
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction.They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:08/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an HR representative for a privately owned company. This business is harassing my department about an employee/previous employee but refuses to tell me what this information will be used for or why they are calling. If I do not know why you are asking for employee information (usually new job or something closely related), I am inclined to think this is a shady business. Also, asking personal information is a huge red flag and should NEVER be asked for - why are you asking me about SS numbers?? Absolutely not. I trust this company about as far as I can throw them.

  Business Response

  Date: 09/05/2024

  Hello *****************************************, 
  We sincerely apologize for any inconvenience this situation may have caused. RNN Group is a third-party employment verification company that works on behalf of our clients to ensure the accurate and up to date.
  The data we utilize is sourced from compliant and legally authorized providers, who collect information reported by individuals with a permissible purpose*. Our outreach to businesses is solely for the purpose of confirming employment status. Please be assured that we do not request salary or wage information, and we are committed to protecting everyones privacy throughout this process.
  We are willing to close our file as it pertains to this employment verification.  However, for us to do so, well need additional information such as a reference number or employee name.  If you would like to contact us and provide that information, we would be happy to assist. You reach us by emailing us or calling our Floor Manager directly and providing the business name, phone number we are calling, or a reference ID if we have left one.  
   
  1. Email ************************************** 
  2. Call ********************* 
  Thank you for the opportunity to explain our business approach. 
  Respectfully,  
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask anybodys permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.