Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting private calls from Rnn. I also seen in my credit accounts they had looked into my credit account and got information on were I worked and other public records..I'm a victim of identity theft and believe *** and *************************** is getting access to my personal information and selling it on the market. Now I am receiving information from my employer about a garnishment I'm unaware of.I never received a written garnishment nor judgment letting me know what I owed nor was I verified of what the garnishment was for.They had deducted funds from my paycheck and I still haven't got any information on where my check is going.this should be illegal how are so many claims being filed against these two scammers and nothing is happening?I have a receipt from TransUnion with Rnn collections bureau and ************************* address in my soft inquires.How are they accessing personal information with out my consent?I never gave ************************* nor Rnn my personal information and want them to stop calling me and my employer.I put a freeze to all my accounts and will be notifying My General attorney, Ftc the ************************** and my ************* to get those documents and old disputes copied to me.They should be fined for all the stress they caused me my employer and other people that has put in claims against these two hackers!!It's been over a week or two since the garnishments have been token from me and I don't know where my checks are going no information or documents have been sent stating where my pay is going and what's it for.? I would like for this company to stop all garnishments and to cease all calls coming from them I do not give them permission to access my personal information nor give them permission to harass my employer...They may not with hold any money form me ..nor call my number if they would like to contact me they can contact me with written paper work with the information i stated I needed from them.

  Business Response

  Date: 01/25/2023

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/22/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. We solely contact businesses to confirm if an individual is currently employed. RNN Group is not a debt collector or a collections agency. Again, RNN Group is only a 3rd party employment verification service, any additional information regarding the reason for the employment verification is not disclosed to us. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by emailing **************************************
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17th I received an email from my employer say the company RNN was trying to verify my employment. My employer did not respond as to the fact there was no signature on file. I told them to not respond, I have never heard of them, and after looking them up I think its a scam!

  Business Response

  Date: 01/18/2023

  Hello **************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/17/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy.

  Currently, we cannot locate your record in our system with the information provided, so it cannot be blocked in our database until the correct one is found. In order to assist you quickly, please reach out to ************************************** or call ********************* or 113 with the 9-digit reference number that should have been given to your employer. If you do not have one, we can also search by your employers name.
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18827437
  
  I am rejecting this response because:
  There was no reason to contact my employer. I have not been in contact with anyone who needs to verify my employment. I will not call because I believe this is a scam. You can take me off your list without needing any further information from me. 
  Sincerely,
  
  *********************

  Business Response

  Date: 01/20/2023

  Hello **************,

  To reiterate, RNN Group is a 3rd party employment verification company. We are contracted solely to confirm if an individual is currently active and full time, the specific reason for the verification is not disclosed to us. Again, the data that RNN uses is sourced from compliant and legal data providers with permissible purpose, and these sources only obtain data that was reported by the individual. We do not ask for salary, wage, or hire date information which is why we do not have a signed release from you. In order to appropriately block your record in our database it needs to be located, and it cannot be located at is time with the information provided. If you wish to contact RNN Group in the future to have your record blocked, please call ******************** to reach our Director, and we will be happy to assist.

  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18827437
  
  I am rejecting this response because: I know you are a sham company and want removed from your list now!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN Group keeps calling and leaving messages even after I told them not to contact me! They do not have my permission to contact me... End of story. No, I will not email or call them back as this only confirms private information of mine that is NOT in the public ************* of their business!! If you are reading this YOU do NOT have to provide your personally information to ANYONE especially some random business calling you to gather as much of you personal info as possible!!I am not seeking employment, credit, or nor do I have any legal issues so there is no reason at all for this business to contact me especially after I told them to ****** off!Read the other complaints on here this is not uncommon for this business & the *** should look into their shady business practices.

  Business Response

  Date: 12/27/2022

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 12/23/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 304063054
  
  1. Email **************************************
  2. Call ************ Option 2
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18630278
  
  I am rejecting this response because:

  im not calling or emailing this company which would provide or verify my private information. They called again today. My name is *************************. Remove me from all your list and stop calling me. 

  I am not seeking employment or credit so there is no reason to contact me.

  Sincerely,
  
  *************************

  Business Response

  Date: 12/27/2022

  Hello ******************,

  You are not obligated to contact us, we only provided our phone number and email if you wanted the client's contact information. According to our records we did not contact your place of employment on 12/26/22. RNN Group is a 3rd party verification service so we are unaware of the specific reason for the employment verification. RNN Group only contacts places of employment to confirm if an individual is currently active and full-time.

  Kind regards,

  RNN Group ************* Team

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18630278
  
  I am rejecting this response because:

  I received another call today. I've asked kindly now on phone twice not to be contacted again.  Until the calls stop this complaint stays.

  Sincerely,
  
  *****

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called my job asking for employment verification, wouldnt give any information and had no signature page from me. I have no clue who they are and I never authorized or applied for anything that needs employment verification. They were very evasive and wouldnt answer who they needed it for. Sounds like a scam trying to get information

  Business Response

  Date: 12/16/2022

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 12/15/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 303966634
  
  1. Email **************************************
  2. Call ************ Option 2
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends requests for my employment verification on a daily basis. From what I can tell this is an overseas company, and there is no need for them to have my birth date, social security number or anything else for that matter. I want the constant requests stopped, and I refuse to give out my personal information to any foreigner or foreign country.

  Business Response

  Date: 12/13/2022

  Hello ****,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 12/13/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. Our company is located in the **, specifically in *******, **. According to our records 2 faxes were sent, and no other contact has been made. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 303086634
  
  1. Email **************************************
  2. Call ************ Option 2
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18568389
  
  I am rejecting this response because: I have made contact with RNN and no one has responded to my email even though they claim that I am entitled to the information on the supposed company that wants my information. There are complaints all over the internet on RNN and that they never provide the information that is asked for. I want to be lefty alone and not contacted, or I want the reason why RNN wants my employment information. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/15/2022

  Hello ****,

  Our team typically responds to inquiries within 24 hours. According to our records a representative has responded to your email the same day, 12/14/22.

  Thank you for your time,

  RNN Group ************* Team

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fax requested employment verification, I did not authorize this and want these attempts stopped immediately!

  Business Response

  Date: 11/29/2022

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 11/28/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 303813310
  
  1. Email **************************************
  2. Call ************ Option 2
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************