Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received email notification from Venmo for charges made to my account on 7/19 for $1.00 and 7/26 for $25.43 to peoplelooker. I did not make these purchases and had no idea what peoplelooker was. I had to ****** who this was. I did reach out to Venmo and am awaiting response. I would like a refund and for this site (peoplelooker) to be investigated.

  Business Response

  Date: 07/27/2023

  Hi *****,
  
  We were able to locate an account matching your full name and email address, Please be assured that your account was canceled and you were issued a refund of $26.43. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

• Initial Complaint

  Date:07/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************************************************* page edited and state ********** not shown on page. My personal information is removed but ********** still shows up on page. Want information gone and page edited out.

  Business Response

  Date: 07/26/2023

  Good morning ****, 

  Upon review it does appear that your personal information has been removed as you suggested. In reference to ********** still appearing, you may also need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-out. Please let us know if we can be of additional assistance at this time. 

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been taking money from my account for months now.i used the service for one single use I requested a cancellation of the subscription and they aren't doing anything.but they are taking taking.im not one to bring it to this level of attention but I'm not getting a response from them so I'm reporting it

  Business Response

  Date: 07/05/2023

  Hi there ******,

  Thank you for reaching out.

  Based on your review it appears that you may have signed up for our 7 day $1.00 trial.

  If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.

  We are more than happy to resolve this matter for you and look forward to your response. 

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i cant cancel my subscription. i tried logging in and its saying it wrong even though its not. now im being charged ***** for something i didnt even want

  Business Response

  Date: 07/05/2023

  Hi there *******,

  Thank you for reaching out.

  I was able to locate your account.
  Please note that there is a slight typo in the email when signing up.

  Please be assured that your account was cancelled and you were issued a refund of $22.89.

  The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.If you have any questions, please feel free to contact us.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried their free seven day trial. And whenever I tried to cancel my trial, they would tell me I was giving them the wrong information when I sent them everything they asked for they still refused to cancel my trial and now Im being charged $21.51. Ive emailed them multiple times and Ive gotten no response. I did pay my one dollar for the initial seven day trial but it would never let me cancel it and now Im being charged.

  Business Response

  Date: 06/29/2023

  Hi There,
  
  I was able to locate an account with your name, but a different email than the above provided. The domain for that email **************. Please be assured that your account was canceled and you were issued a refund of $21.51. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lie about their prices they said its 9 dollars a month however they charged me 22 dollars a month.

  Business Response

  Date: 06/24/2023

  Hi there *****,
  
  Thank you for reaching out.

  We apologize for any inconvenience or confusion this may have caused.

  Upon reviewing, the screenshot provided is a special promotion rate of $9.95 a month for customers that have cancelled and might want to give us another try and is a one-time offer as shown in the screenshot.
  
  The plan that you signed up for was indeed $21.51 a month.
  If you would like to reactivate and get the promotional plan, please feel free to reach out to us and we are more than happy to assist you with this.

• Initial Complaint

  Date:06/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March, I decided to take advantage of a $1 trial offer for a 7-day trial of a particular service. I distinctly remember canceling my subscription within the specified time frame. Despite not using the service for several months, I was surprised to discover that I had been charged for a total of three months, amounting to $68.67. Naturally, I reached out to the company and requested a refund, but unfortunately, all I received was an automated email informing me that my account had been canceled. To my dismay, I haven't received any response from a real customer service representative regarding my refund request. This experience has made me realize that this business operates in a dishonest manner. I'm desperately seeking assistance from anyone who can help me retrieve my refund.

  Business Response

  Date: 06/18/2023

  Hello ********, 

  We were able to locate an account matching your full name and email address. The account was created on 03/27/23 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial until today. In that event, your account was automatically renewed to the monthly subscription of $21.51. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact ** to cancel at any time, and will not be billed for your next billing cycle.

  Please be assured that your account was canceled and you were issued a refund of $68.67. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  Customer Answer

  Date: 06/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had requested that PeopleLooker.com remove my personal information from the website. Apparently, the file name - *************************, was changed to ****************When I submit my name and address, the search engine immediately begins a search for "**************". I want my personal data, including all newly affiliated names created by PeopleLooker.com, removed from the site. In other words, when I enter ************************* on the site, data should not be returned. This is fraud.

  Business Response

  Date: 05/30/2023

  Hello ******,

  We want to address the additional concerns you shared as well. After further investigation it appears we address these concerns in a previous BBB compliant  # ********.
  At that time and remaining today we expressed that your information was removed as request and the screenshot reference of ****** C was our marketing email covering all ******************** in "All states."  We ask for customers email address in the event the customer may not sign up, we will usually follow up with the customer via email.
  
  Previously, we provided instructions on how to conduct a search for free to confirm this information was removed. We are am happy to provide the steps again so that you can research for yourself that the record requested was removed. If you find any matches listed after these steps are completed, please share the screenshot or detail information and we will be happy to remove it. You will also have the option to remove the record yourself if so choose to do so, however we will be happy to remove it on your behalf. 
  
  To access this record please go to  beenverified.com/optout
  1. You will see a option to input your first and last name and state
  2. Please keep the state as ALL
  3. You will see a record of all ************************* in all states listed , in which is over 100 listing. 
  4. You will then see a options to filter to your left, you can input a city and state to narrow the search results.
  5. Please scroll through this listing to confirm removal and/or alert us if a record needs removal 
  
  
  We look forward to resolving your concerns, if you have any questions please feel free to contact us at ************************

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20112839
  
  I am rejecting this response because: When I originally requested BeenVerified remove "*************************" from the organizations website, "*************************" was changed to "****************"  Also when my sibling requested his name be removed from this website, his name was changed from First Name/Last Name to First Name/First Initial of his last name. There is a correlation between the two file names.
  

  The changes occurred on multiple websites, including "PeopleLooker."  If "****** C" has multiple names, why, when I enter "*************************" on the "PeopleLooker" website, the entry is changed to "****** C" and later in the search I am asked for a city and state.  When I enter the requested data, a file is produced.  I am the only "****** C" in ************, **.  There is a correlation between "*************************" and "****** C" within the data files for "Been Verified", "PeopleLooker" and affiliated websites. 

  These data websites, including "BeenVerified" which controls data for multiple websites uses the "Your data has been removed" excuse however, in reality the data has been MOVED/RENAMED to a different file.  If this were not the case "PeopleLooker", which relies on "BeenVerified" to maintain/remove data, would not be able to produce a file for "*************************" in ************, **.  Please remove all references to "*************************" or related data files for "**************". Thank you.
  

  
  *************************

  Business Response

  Date: 06/01/2023

  Hello ******, 

  I was able to run a search for ************************* as well as ************** and there were no results. You may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-out. We do apologize for any confusion, but at this time there are no results available across our products with your information. The screenshots that you provided are how to sign up or complete a search, but none of them reflect a report with your personal information. Thank you for your understanding in this matter. 

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20112839
  
  I am rejecting this response because: By following the attached screenshots, the information displays within the website. The computers are "refreshed" each night - the data is dumped and re-booted.  If I can locate the data, the representative for the organization should be able to as well. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial of this service and paid $1. I then received the report I wanted and promptly cancelled the trial the same day. I hadnt noticed they were billing me because I received an inheritance but it seems they have monthly since September. I asked for a refund in full and all they did was send a cancellation email.

  Business Response

  Date: 05/23/2023

  Hi there April,
  
  Thank you for reaching out.
  
  Upon review, I was not able to locate your request to cancel prior to your email on 05/21/2023.
  
  It appears that you have signed up for our 7 day $1.00 trial. 
  
  If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page. 
  
  We were able to locate your account the account is now canceled details about the refund has been sent to the email address on file. 
  

  The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  If you have any questions please feel free to contact ** at ********************************** 

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up online to peoplelookers.com I signed up for a $1 7-Day trial I looked up two people one being myself and received no information I immediately canceled on the second day into my $1 7-Day trial on April 28th 2023 peoplelookers.com withdrew $6.98 the next fraudulent transaction was on May 5th 2023 people lookers withdrew ****** I called and texted people lookers and been verified which is connected to people lookers and there was no acknowledgment of their scam by this time I'm very angry and frustrated and just chasing my tail,! High anxiety!! I called my bank and reported the scam and close that account but both transactions had already gone through The only saving ***** is I have proof that it was people lookers who took my money. The first transaction of $6.98 had a company name fitness ga and the phone number listed with this company is ************ which is a peoplelookers.com phone number May 5th 2023 transaction listed a name Iron Men fitness and the phone number on this transaction was ************ which is also a people lookers phone number!? I do not go to any gym or workout facility and surely not in ******* these people have scammed a whole lot of people and really should not be in business the good thing is that they are stupid scammers and use their own phone number. .

  Business Response

  Date: 05/17/2023

  Hello ********, 

  I would love to assist you further. Could you please contact us at ********************************** ATTN: *******. and supply screenshots of the charges you are referring to. 

  We look forward to assisting you.