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Searchers of Records

PeopleLooker LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 12 complaints filed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2026

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REMOVEDis selling and displaying my information without my consent and its threatening my safety. I have tried to get it removed prior and have had no success. I did not provide them with my information nor do I consent to the selling of my information now or in the future. Please help me remove this.

    Business Response

    Date: 08/26/2026

    Hi REMOVED,

    Thank you for reaching out. Please know that we take your privacy concerns very seriously.

    This is a confirmation that we have processed your opt-out request. We will suppress your data and not return the requested record(s) in future results.

    We've emailed you privately as well with the confirmation of your removal request.

    Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request. Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data. In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out. We encourage you to check to make sure that your record was removed and to contact us at REMOVEDif you encounter any issues.

    Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.

    Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at REMOVEDand we will be happy to help you remove that record as well.

    Customer Answer

    Date: 08/26/2026

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:06/25/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to look up on Peolpelooker. I had to send $1 to use it. I did not even find anything I was looking for. They have now charged me $26.89. today. I have written to them and they say my subscription is canceled but they will not give me a refund. This is a tatic where businesses make money by charging something that was a one time thing. I am going to post on the website, that they are there to trick you into a subscription. I did not even find what I was looking for and paid a $. The nerve to charge without checking with the would be customer. I want a refund immediately.REMOVED

    Business Response

    Date: 06/30/2026

    Hi REMOVED,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We completely understand your concerns regarding the account.

    Could you please provide us with more details about the specific information that you are seeking but are unable to find?

    PeopleLooker wants our customers to be aware of the billing prior to creating an account with us.

    Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    Please be assured that your account was canceled and you were issued a refund of $26.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution. 

    If you have any questions please feel free to contact us at REMOVED

  • Initial Complaint

    Date:05/19/2026

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peoplelooker has ads with my name posted on REMOVED. I want my name removed from PLs Ads on REMOVEDwebsite and removal of my name and information from PLs website.FastbackgroundCheck is claiming I need to contact companies directly, to request removal of my name REMOVEDfrom your ads on FBC.com.Immediately remove - or request removal of my name - REMOVED, I am the ONLY REMOVEDIN THE REMOVED- from your ads containing my name on the affiliated REMOVED

    Business Response

    Date: 05/22/2026

    Hi REMOVED,
     
    Thank you for reaching out and allowing us the opportunity to resolve this for you.
    Please know that we take your privacy concerns very seriously.

    The information that was affiliated with PeopleLooker for REMOVEDhas been removed and we have opted out the additional information shared in this complaint.

    This is a confirmation that we have processed your opt-out request. We will suppress your data and not return the requested record(s) in future results.

    Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request. Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data. In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out. We encourage you to check to make sure that your record was removed and to contact us at REMOVEDif you encounter any issues.

    Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.

    Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at REMOVEDand we will be happy to help you remove that record as well.

    If theres anything further we can do or if you encounter any other concerns, please feel free to reach out or email at REMOVED

  • Initial Complaint

    Date:03/04/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SCAM THEY ATTEMPTED TO STEAL FUNDS FROM MY REMOVEDACCOUNT THIS MORNING. 03/04/2026

    Business Response

    Date: 03/06/2026

    Hello REMOVED,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.
    We do apologize for any confusion or inconvenience caused.

    PeopleLooker is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account.

    Does this sound familiar?

    Please note that all accounts are created on the users end.
    Additionally, we have reviewed the identifying details provided and can confirm that your full name, email address, and zip code matches the information associated with the account.

    We completely understand your concerns regarding the account. REMOVEDwants our customers to be aware of the billing prior to creating an account with us. 

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 

    The account was created on 02/22/26 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, we attempted to automatically renew your service to the monthly subscription of $26.89. However, we were unable to bill the card on file.

    Rest assured, the account was already canceled and you will no longer be billed moving forward.

    Additionally, if you notice any successful charges from us, could you please share a screenshot? This will help us further investigate and make sure everything is resolved for you.

    If you have additional questions please feel free to contact us at REMOVED

  • Initial Complaint

    Date:03/02/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took money from my debit card for a service I didn't order. They never told me about it just took the money. Someone else used my debit card and my email without my permission to go on this site. I informed them about it and they closed the account but I have yet to get a refund. They emailed on February 11th and said they refunded it back to my card but as of this date March 2 2026 I have not received the refund. All I want is my money back. They keep saying that it is my banking but it's not cause I have gotten other refunds put back on my card within a week. I just want the money back.

    Business Response

    Date: 03/10/2026

    Hi REMOVED,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We can confirm that the refund has been processed successfully on 02/11/26.

    We are also reaching out to you privately to provide you further confirmation after the investigation with our finance team.

    If you have any questions please feel free to contact us at REMOVED.

  • Initial Complaint

    Date:02/19/2026

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this formal request under CCPA/CPRA for the permanent deletion of all personal data concerning my family. Due to urgent safety and doxing concerns, this request mandates the removal of our information from your entire data ecosystem, including all parent companies, subsidiaries, contractors, and third-party service providers. I have attached documentation of the specific data appearing on your platform to facilitate its removal. Please be advised that your automated removal tool proved insufficient for this request, as it restricts users to a single removal per email and failed to account for the duplicate listings identified in the attachment. I am therefore submitting this formal notice to ensure all identified records are manually and completely purged. Furthermore, I am formally notifying you that previously deleted telephone numbers associated with my family have been improperly relisted. Thank you for your timely cooperation in resolving these safety-related records. I look forward to your response at your earliest convenience.

    Business Response

    Date: 02/23/2026

    Hi REMOVED,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.
    Please know that we take your privacy concerns very seriously.

    This is a confirmation that we have processed your opt-out request. We will suppress your data and not return the requested record(s) in future results.

    Additionally, we have opted out the additional information shared in this complaint.

    Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request. Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data. In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out. We encourage you to check to make sure that your record was removed and to contact us at REMOVEDif you encounter any issues.

    Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.

    Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at REMOVEDand we will be happy to help you remove that record as well.

    If you have any questions please feel free to contact us at REMOVED

    Customer Answer

    Date: 02/23/2026

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:02/06/2026

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel my Peoplelooker subscription for the past 2 months. It is an app. After I was billed in January ( I had went through their online directions to cancel in December), I was billed in January. I again reached out to the business and got an email confirmation that I no longer had n active account with them. Earlier this week, I was billed for February. There is no option to talk to a live person, its only chat conversations. When the chat said that it needed to be sent to a tech and I would have to pay $5 to do that and in the fin print it also states that I will be charged $38 every month unless cancellee

    Business Response

    Date: 02/17/2026

    Hi REMOVED,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We completely understand your concerns regarding the account.

    We can confirm that your account was already canceled on 08/27/25. However upon further investigation, we have located another account using your name and the same phone number.

    This account was created on 08/25/25 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $26.89.

    PeopleLooker wants our customers to be aware of the billing prior to creating an account with us.

    Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

    Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the REMOVEDBilling Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

    To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.

    In this event we have issued a refund beyond a single refund in the amount of $53.78. We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.

    If you have any questions please feel free to contact us at REMOVED

    Customer Answer

    Date: 02/17/2026

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:12/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've asked four times to have my address and corresponding name removed from the website. I have paid for a membership to this website for many years and and being ignored. I work with mentally ill people and I don't want my address published. I have asked four times and have been ignored.

    Business Response

    Date: 12/22/2025

    Hi REMOVED,

    Thank you for reaching out. Please know that we take your privacy concerns very seriously.

    This is a confirmation that we have processed your opt-out request. We will suppress your data and not return the requested record(s) in future results.

    Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request. Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data. In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out. We encourage you to check to make sure that your record was removed and to contact us at REMOVEDif you encounter any issues.

    Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.

    Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at REMOVEDand we will be happy to help you remove that record as well.

    If you have any questions please feel free to contact us at REMOVED

  • Initial Complaint

    Date:11/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Billed me for there services . I dont use this app would . Want a full refund

    Business Response

    Date: 12/02/2025

    Hello REMOVED,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    PeopleLooker is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account.

    We completely understand your concerns regarding the account. REMOVEDwants our customers to be aware of the billing prior to creating an account with us.

    Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

    Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the REMOVEDBilling Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

    However, PeopleLooker prides itself on understanding our customers' concerns. We have already issued a total refund of $26.89. We issued this refund in an act of good faith based on your expressed circumstances.

    If you have any questions please feel free to contact us at REMOVED.

  • Initial Complaint

    Date:11/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 26, 2025, I was charged $26.89. I cant go to the website cause it says BLOCKED!

    Business Response

    Date: 12/01/2025

    Hi REMOVED,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.
    We do apologize for any confusion or inconvenience caused.

    We were able to locate your most recent contact with our REMOVEDteam. Please note that all accounts are created on the users end.
    Additionally, we have reviewed the identifying details provided and can confirm that your full name, email address, phone number, and zip code matches the information associated with the account.

    We completely understand your concerns regarding the account.

    Could you please provide a screenshot of the error message displayed on your screen? Could you confirm your current location and whether you are currently within the REMOVED?

    PeopleLooker wants our customers to be aware of the billing prior to creating an account with us. 

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 

    The account was created on 11/18/25 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial.  In that event, your account was automatically renewed to the monthly subscription of $26.89. 

    Furthermore, please be assured that your account was canceled and you were issued a refund of $26.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have additional questions please feel free to contact us at REMOVED.

    Customer Answer

    Date: 12/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

PeopleLooker LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.