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Business Profile

Saltwater Pool Supplies

Saltpoolstore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Saltwater Pool Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 306 total complaints in the last 3 years.
  • 158 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a salt cell with a 5 year warranty. I have contacted the company several times and they agree it is under warranty. They have not fulfilled there warranty. I would like them to complete their obligated warranty and safe guard other purchasers falling into this fraudulent activity.

  • Initial Complaint

    Date:07/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this salt cell in June 2023 and it failed in less than 2 years. The cell has a 5 year warranty, so I sent it back to be repaired or replaced. The company refused to accept the shipment and will no longer respond to my calls or emails.

  • Initial Complaint

    Date:07/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a T15 saltcell on June *******. They showed my tracking number from ****** I paid $359.00 and it hasn't been shipped. I bought one 3yrs ago and received it in 3 days, that's why I used them again. I waited over 2 weeks and went ahead and bought another one. I have called the number and they hang up. I check with them everyday. Same thing nothing. Their address shows *********, but found they're actually in *********. That's where the ***** tracking shows. Freight has already been, I don't understand the problem. If it was in ********* I would take a trip and knock on their door and ask for my money back. My credit card company told me I can file complaint with them and they said they can try to get my money back. Could possibly give me a refund.

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pursched a salt chlorinator cell on 6/26/2022 Filed a warranty complaint on June 27, 2025 Sent the defective cell to the vendor, the cell was received 7/7/2025 Vendor is not providing a status for the claim, is not answering phone call and E-Mails

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased chlorine generator for my pool last year. 5 year warranty. Contacted company about the issue. Tried to contact for a follow-up but won't answer the phone. Ignoring emails. Sent in required information. No response

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 11, 2024, I purchased the Platinum Edition Salt Cell for Hayward T-Cell-15 for $359.99 with a 5 Year Warranty. As of June 27, 2025, the Salt Cell was not functioning properly and I submitted an online Warranty Claim with supporting documentation. I have emailed and called this company with no response. Calls are disconnected prematurely. I am seeking resolution with a replacement product provided under warranty.

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased a salt water cell for my pool in 2/24/2022 for $359.00. It came with a 5 year warranty. In June of this year this cell shorted out. I contacted the saltpoolstore folks. I sent all required documentation and filled out all forms and shipped it. I was originally told it could take 5 to 7 business days to ship. It has now been 3 weeks. My email went unanswered and all my calls have been hung up on.

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a pool salt cell a year ago with a five year warranty quit working this year. I contacted them the emailed me back to send theunit back to him. I went through the expense to do that. It arrived back on June 12 and they quit responding to me totally And Im out a $400 salt cell not sure where to turn.

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a salt cell 8/2/2024, we have an issue now where it is reading ********* is not generating. I have tried calling numerous ********** rings once & then disconnects. I have tried numerous e-mails, no response. This should still be covered under warranty.

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Salt cell from this company with a five year warranty. The product failed within the 2 1/2 years. After a ton of phone calls someone finally answered and they told me I have to fill out a warranty and that they Ill get back with me. I did that and its been over a month and no one has contacted me yet. No one answers the phones at the company. No one responds to my emails.

Saltpoolstore.com is NOT a BBB Accredited Business.

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