Information and Alerts

Pattern of Complaints

According to information in BBB files Saltpoolstore.com has a pattern of complaint alleging Guarantee or Warranty Issues. 



Specifically, consumers state they purchase products that claim to have a 5 year warranty. However, typically within the first year the product has failed and the warranty is not honored. Consumers also state they are asked to send in their products at their own cost. Once Saltpoolstore.com receives the product they never receive them back nor receive a resolution.



On May 19, 2023, BBB sent correspondence to Saltpoolstore.com to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in elimintating the pattern of complaint.

On May 20, 2023 Saltpoolstore.com responded with the following:

Limited Warranty

This generic cell carries the following Limited 5 year pro rata warranty should fault occur due to faulty manufacture or materials, under normal use and service.

For residential use, Platinum Edition Salt Cells warrants the original purchaser that the equipment shall be free of manufacturer defects at the time of sale and upon examination, shall provide replacement parts or repair in accordance with the following schedule.

First Year. Replacement cell supplied from our facility at no cost. Platinum Edition Salt Cells  reserves the right to determine whether or not a cell will be replaced with a new or refurbished cell or repaired.

Second Year. Replacement cell supplied from our facility at 30% of MSRP



Third Year. Replacement cell supplied from our facility at 50% of the MSRP



Fourth Year. Replacement cell supplied from our facility at 70% of the  MSRP     



Fifth Year. Replacement cell supplied from our facility at 70% of the MSRP

                                              

For commercial use in any “regulated pool”, all parts are warranted against defect for a period of one year, without pro-ration. 

The warranty may be void if the following occurs:  

•       Damage to the unit beyond Platinum Edition Salt Cells control. 

•       If correct pool chemistry is not maintained. 

•       The cell is not cleaned regularly or cleaned by any other method other than by the method recommended by the manufacturer. Damage due to improper service.

This warranty is applicable to workmanship and materials only and Platinum Edition Salt Cells, its agents, employees, and affiliates expressly disclaim responsibility for loss, damage, or injuries to persons or property arising from warranty failure, or installation of equipment.  

In no event shall Platinum Edition Salt Cells be responsible for any consequential, special or incidental damages of any nature whatsoever, including, but not limited to, personal injury, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements, and other additional expenses, even if the seller had been advised of the possibility of such damages.

Warranty claims must be initiated in a timely manner.