Reviews

This profile includes reviews for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aaron's has 1717 locations, listed below.

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  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
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  Aaron's

  5850 US Highway 431 Albertville, AL 35950-2048

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  Aaron's Rent to Own

  940 Schillinger Rd N STE 2 Mobile, AL 36608-5214

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  Aaron's Rent to Own

  6450 US Highway 90 STE G Spanish Fort, AL 36527-9480

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  Aaron's Sales and Lease Ownership

  1484 7th St S Clanton, AL 35045-3745

Review Details

• Review fromNicholas G

  Date: 07/03/2025

  1 star
  Got a TV from them because I heard a commercial on the radio saying if you join their club you got 100% worry free peace of mind. Well I went into my local Aaron's store and found a this tv and the employee said we got this new program its Aaron's Club. The employee told me and I quote "I could drop the tv down the stairs when I get home and your 100% covered no issues no problems well replace it or give you one of equal value". I was like thats good because and well worth it especially if you have a child who throws things he said yep your good no issues if it happens we'll replace it. We'll children being children my 5 year old threw a toy and cracked my screen so I called Aaron's and got the same employee who sold me said tv. He didn't know what to do or how to file a claim and asked if I could wait til Monday, as this happened on Saturday, so I said sure no problem. Monday comes I got a rude old lady telling me no I can't get a replacement no I they won't give me a temporary tv and I have to go thru Aaron's Club for anything. I call Aaron's Club and was told NO I am not covered and the store employee who sent my claim in filed it wrong under extended warranty instead of accident protection. So she corrected the stores issue and got my claim in and I sent then pictures of the damage she also explained to me that Aaron's stores are NOT telling people the correct information about the insurance and that NO people are not 100% covered and that multiple people are having this same issue and that she doesnt know if my claim will actually be filled. 2 weeks later still nothing so I call the store got another rude lady who said they just got an email in that day and they said my product isn't covered and no I won't get another one and that it has to be 90 days for it to work even though I was told by their employee your 100% covered no problems you can drop it down the stairs when you get home.. I canceled my payments told them to get the tv or I'll see you in court.

• Review fromLinda H

  Date: 06/28/2025

  1 star
  You can buy merchandise from Aarons and theyll give you a service plan and when you get the service plan, you can pay on it and they do not hold up to the deal of the service plan and they would give you a used a used refrigerator that only lasts for a couple of years and then it goes out and they does not hold to the service warranty. If you even buy accident kept on paying for that warranty. They will not hold up to what they are supposed to do. They do not they are not a good company. Do not buy anything or lease. Anything you might as well go to a quality place like Lowes or ********** to get your stuff

• Review fromCheryl R

  Date: 06/26/2025

  1 star
  I am writing to formally express my concern regarding the conduct of the store manager, Mr. ***** ******, during my visit to your location at ************************************************************, on June 25th between 2:30 and 3:00 PM.The purpose of my visit was to report an incident involving two individuals in an Aarons truck who were observed by my neighbor aggressively banging on the rear door of my property. This occurred following the eviction of a tenant who had left behind a refrigerator. When I arrived on-site, I discovered the back door had been splintered evidence of an attempted forced entry, no access was gained. I came to the store to file a complaint and schedule a pickup for the appliance.During this visit, Mr. ****** came from behind his desk and followed me to the exit, shouting, Get out of my store. I cant understand why his behavior escalated. At no point did I raise my voice or behave in an aggressive manner that would justify such a reaction. I entered the store with the intention of resolving an issue, and I was met instead with hostility and unprofessional conduct. The store manager's actions reflect poorly on the business and fall short of the standard of customer service one should expect. A manager is expected to lead by example, demonstrating professionalism and courtesy, particularly in challenging situations. Mr. ******** response did not meet that expectation and was both disappointing and unacceptable.I respectfully request that this matter be taken seriously. I hope you will review any available surveillance footage from the time of the incident and take appropriate measures to ensure this type of behavior does not occur again.Thank you for your attention to this matter.

• Review fromcurtis h

  Date: 06/21/2025

  1 star
  i have a lift chair the remote has gone bad they were supposed to have got me one over 3 months ago every time i call them about it they give me the run around about it. im still paying on it. its a shame the way they do costomers about taking care of their products

• Review fromEricia B

  Date: 06/20/2025

  1 star
  i have been leasing some furniture from aarons here in hot springs on central.. i have really bad medical problems and i had called the main manager **** and me and him had a verbal aggrement so now since **** is on a personel leave this **** *** gets messing me over on my furniture. werecliner had asked them to come get the recliner and love seat and andt got we made a payment to get our tv and tv stand up to were it needed to be. now they wanteing to get everything i dont know what to do anymore it seems like since i have been leasing from them they have been taking more money and not getting the dates and days right on our payment when there supposed be paid..

• Review fromCameron H

  Date: 06/18/2025

  1 star
  The purchasing process was about the only 5 star rating however if I could give a negative rating on other aspects I would. I purchased a couch and love seat from them and the additional Aarons club warranty coverage that they claim to be a peace of mind even on their hold music. After submitting a claim, having someone come out, and waiting over a month for a response after they informed me they would know something within a week. It was over 2 weeks and my claim was denied. Part of the reason was because they said they attempted to make contact with me for more information; which they did not do; and found it due to misuse which it wasnt even the tech that came out said it wasnt. Then I disputed the denial and it has been over a month since disputed it with no reaching out. I have had to called multiple times to get an update with nothing. I called into the corporate office to try to get someone to help. After calling corporate informed me it would be within 24 hours that the regional manager would call and they have not. I call back about a week later giving them time to reach out and was told it has been escalated and someone will reach out. No one is reaching out to resolve my issues with the defective product that they are selling. Overall customer experience with this company after they have your business is definitely negative 5 stars.

• Review fromCassandra D

  Date: 06/17/2025

  1 star
  Most nasty people in business and how they stay in business is beyond me. I told them I only get paid 2 times a month and my days change. I couldnt commit to a certain date because of that. Dont worry about it they said. We will work with that. AND THEY DID NOT CALLED AND Harass me mercifully!!! And even called me a liar. Truth is they lie and then try to make you feel like youre in the wrong. TRUST ME STSY AWAY FROM THEM.

• Review fromDenise R

  Date: 06/14/2025

  1 star
  The customer service is absolutely terrible. They dont try to work with you if you lose your job. Its all about money and their merchandise is overpriced and doesnt last a month in a half after paying off my washer and dryer. It stopped working.

• Review fromNicole B

  Date: 05/28/2025

  1 star
  I have done good business with Mr ***** at Aarons really nice guy but not some woman name melody or ******* is constantly calling me back to back for a bill I already paid and also when I answer and tell her my bill is paid she just immediately hangs up no professionalism whatsoever and she claims to be a manager if this is the type of managers they have at that location I will be doing business somewhere else

• Review fromLisa M

  Date: 05/27/2025

  1 star
  They are the nastiest people to deal with do not Rent from these guys. They are rude and outrageously priced