Customer ReviewsforAaron's

DO NOT DO BUSINESS WITH THIS COMPANY!!I financed furniture at the pennsauken, ********** location. When I needed my furniture delivered, they changed the dates multiple times due to short staff. I had to buy my own U-Haul, buy my own moving staff to help unload the truck all on my dime. I was never reimbursed for their shortcomings nor was the furniture even slightest discounted. Nothing. The experience with these people are horrid and I Encourage those looking for furniture, dont even shop here. Horrible establishment

Terrible company! Was making payments on a washer and dryer then got behind during covid. I caught up then tried to pay it off when I had the extra money only to be told they have nothing on file in my name. Im scared theyre going to try and press charges or something against me even though I have all the emails where I contacted to try and pay, but my account was just gone and they said they didnt have anything. Aside from that, they will harass you if youre a day late. The harassment is awful and never ending. Then one of their delivery guys got my number (I assume from my paperwork) and texted me trying to hit on me. After repeatedly telling him no and that ** married, he went on to make several threats and call me terrible names. It honestly scared me that he knew my address. I will never do business with them again and refer everyone elsewhere.

I have been renting from Aarons since 2020 with two separate leases. I recently (back in august) started a new lease at the same location and rented a sectional similar to the one I had purchased back in 2020. I was never late on the payments and only returned the sectional because I was moving farther away. Am I not eligible for lifetime reinstatement? Your website states. "If you return a product before you finish your ownership plan, you don't give up what you already paid. You can return your products at any time, and when you're ready, just pick back up where you left off with the same or similar condition merchandise and no penalties" . I called the location and was told that it has to be the exact same item, according to the lifetime reinstatement that is false. I was also told that they could not find my lease to give me accurate information. I was also told that I had to be an "Aarons member", however, I researched the benefits and none of them are lifetime reinstatement . After all of these years I never missed a payment and have kept all of the merchandise in great condition. I was told that the lifetime reinstatement was only for members who missed their payments and needed a break, that can't be true. I am receiving a lot of information from my location that gives me reason to believe that I'm getting the run-around. whilst I've paid Aarons more than what is owed for the same piece of furniture but never owning it. I've emailed corporate but haven't received a response.

I paid off a item out right right at the store and got it home and they did not fit and they didn't try to work with me about getting nothing done I was supposed to let my 75 inch TV sit on the floor I think it's poor how you pay something off and they don't give a **** no more but that's their job to sucker you in and may sucker me in

These geniuses spent weeks harrassing me for a piece of furniture I never even signed for. They threatened me, banged on my door and even called police on me when I told them to leave my property.They are the most immature/ridiculous company I have ever dealt with.When I told them to go look at who's name was on the rental agreement, they finally realized they had been wrong the entire time, and didn't even bother to apologize.I was being nice, paying for a piece of furniture for my ex gf until we broke up, so my name was in the *** system. I had never signed anything, yet they took it upon thmenselves to harrass me for weeks preaching how obligated I was.Completelely ridiculous.Even the police officer was stunned by how they conduct business.STAY AWAY FROM THIS TERRIBLE COMPANY!!

I have been paying on a new GE washer and dryer. Less than a year ago the washer broke down. After a month of waiting they came out and swapped units for a temp use. Aprox 6 to 8 months latter same issue wet here 1 month not working. But they want there payment. They then swapped units again currently sitting in there store for over 2 months now said it needs parts. I asked what was broken, why did it break again. There reply is they font know someone else is doing the warranty repair.0they have 2 stores one store does the repair. I asked them what date did they swap the units this time they do not know. Call other store. Called them they don't know. Management needs training. They are having repairs done and not know what is being done to correct issues. Pour service. I will never buy there again

I leased a used washer and dryer from them..first time used it there was something wrong with the washer, I told them I didnt want the washer and dryer because it was messed up already, , they had a new set I told them take, in place of the used one, I had already paid the first month so they told me to pay the difference for the new set, I paid it, I paid a total of ******, they decided to not send the new washer and drier because the crew told them they had a hard time getting the other one in my house, so they ended up with my 1****** dollars and I ended up with nothingI have called they tell me they will call me back and never doI would like you all to step in and get my money back, I dont have money to just give them.for nothingI have bought from them before, paid my bill on time and in full, and they did me like that..when I went to them for a washer and dryer I gave mine away, than I ended up going somewhere else to get a washer and dryer and paying out more moneyPlease help me get my money back from ArronsThank you

I have been trying to get my mom's couch fixed since December 2023. We had a person come by to look at the couch and said we needed a part. Now while I understand that this is a 3rd party. The woman advised me Aaron's would need to order the part once it was in they would be on contact to schedule another visit. So she requested never heard anything called in January 2024 spoke to a man who said the Ferry store was the store to talk to. The part was never ordered so ******* had to order the part. February came and the part was still not here, she keeps telling me after a conversation she would call me back she never does. FINALLY, in March this part comes in. I hear nothing til the end of March 28th to ask if they can drop off the part on the 29th.NOTHING came. She told me she'd call me back never did. Worse customer service, even worse communication at this point I don't even want this couch I want it returned and our money back for what we paid. The couch is still not fixed the part is here, but never sent. I would never in my life recommend this company to anyone. This is such crap!

Cooperate is trying to say I have their merchandise which I don't and they trying to get money out my account I filled with state attorney General and fcc about them keep harrising me it's not the store it's the Cooperate office if this keeps up I'm calling my attorney

They are very aggressive when trying to get a payment that is only 6 days late. They harrass and talk to you in a very demeaning tone. They show no empathy or remorse for their actions.