Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's

  5850 US Highway 431 Albertville, AL 35950-2048

• 

  Aaron's Rent to Own

  940 Schillinger Rd N STE 2 Mobile, AL 36608-5214

• 

  Aaron's Rent to Own

  6450 US Highway 90 STE G Spanish Fort, AL 36527-9480

• 

  Aaron's Sales and Lease Ownership

  1484 7th St S Clanton, AL 35045-3745

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been complaining about the two broken windows in my daughter's room I have to have a board cover in it cuz she can fall through it and die I had to complain about the holes in her walls that could have fell on the floor the basement is flooding is not a second bedroom and there's bugs spiders earwigs mice and we are very clean people there's issues with the neighbors and videos on that she has people moving in now who don't even belong there our basement is completely destroyed the floor and our bedroom is completely rotted away and our furniture has broken and falling through the floor we're promised new carpeting and windows and there's a couple of spots that never happened then said they were going to clean the carpet never happened even said they were putting new carpet new and clean rugs and fix all the holes and make the down stare another bedroom otherwise this is the one bedroom house and we would either like to see a house that will accommodate our needs or this work needs to be done immediately there is also a beaver's Nest outside in your backyard we can't even take our daughter out there in our religious scissor landlord is supposed to cut our grass I don't know what the other side but I know and I also made agreeing with you guys that I didn't have to pay no rent since my rent was only between 0 and $4 and now you're trying to charge me more but by Pennsylvania law that will never happen so please fix our Windows cuz they're completely cracked I send pictures mice problems everything's falling apart there's mold in the basement the water heater is leaking that you guys just spent $10,000 over and there is bugs in our bedroom this is not a second bedroom we are demanding the throats get cleaned and also the kitchen area be fixed with new cabinets and mold tested our daughter and us have been being sick take care of this matter and Change our feet to zero because you can't charge anyone overdraft fees for four dollars when it was Zero

  

  Business Response

  Date: 06/24/2025

  Melissa,

  Thank you for reaching out and sharing your concerns. We understand the seriousness of the issues you’ve described and the impact they may be having on your living situation.  After reviewing the details of your message, it appears that the matters raised do not fall within the scope of our business or services. We recommend contacting your property management company, landlord, or the appropriate local authority to address the concerns you've outlined.  If you do have a matter related to our business that you would like to discuss, please don’t hesitate to reach out with those specific details—we’d be happy to assist you.

  Kind regards

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund for this trash mattress that I hve never been able to sleep on. I have allowed them to replace it and it is worse than before. They admitted that my frame was not the issue and smoked weed on my porch. Very unprofessional. The manager refuses to do anything and we have been billed thousands for a product we cannot use

  

  Business Response

  Date: 06/23/2025

  John,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out to us at 1-800-950-7368 so that we may assist you.

  Kind regards

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was moving my dresser it was not dropped it was not dragged and it broke. I called them to let them know dresser fell apart took two weeks for them to respond. They want me to continuing paying for it even though its broke and wont come get it. I dont want another dresser just want them to pick up the broken one and there refusing told me to throw it away and that they still are gonna charge me for it.

  

  Business Response

  Date: 06/23/2025

  Heidi,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out to us at 1-800-950-7368 so that we may assist you.

  Kind regards

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered furniture set, not yet delivered and on sale significantly cheaper than was sold to me for. Contacted company, will not honor sale price.

  

  Business Response

  Date: 06/10/2025

  ****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out directly to the store and request to speak with our General Manager so that we may assist you.   If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE A WASHER I AM LEASING FROM THEM THEY CALL ME AND MY DAUGHTER'S PHONE'S STARTING AT 7:30 AM AND CONTINUING UNTIL SOMETIMES 8:00 AT NIGHT TO THE POINT WHERE I BLOCKED THERE NUMBER THEY HAVE SINCE STARTED BLOCKING THERE NUMBER AND STILL CALLING ME TO TRY AND GET IN TOUCH WITH ME OVER $101.25 THAT I OWE THEM I AM VERY SICK AND NOT WORKING AS MUCH I HAVE A PICC LINE IN FOR TREATMENT THEY SEND PEOPLE TO MY HOME WEEKLY TO REPOSSESS THE WASHER THEY CAN HAVE IT COME JULY 1ST I WILL BUY ONE FOR A QUARTER OF THE PRICE THAT THEY ARE CHARGING ANYWAY BUT THERE IS NO NEED TO HARRASS PEOPLE CONSTANTLY OVER SUCH A SMALL AMOUNT OF MONEY WENT AS FAR AS SENDING A CERTIFIDED LETTER TO MY HOUSE IF THIS ISN'T CORRECTED I AM FILING HARRASSMENT CHARGES

  

  Business Response

  Date: 06/11/2025

  Devon,

  Thank you for reaching out and sharing your concerns. We take all feedback seriously and aim to ensure every interaction is handled respectfully and in accordance with our policies.  Please note that our communication practices follow the terms outlined in the lease agreement, which includes consent to contact via phone and in-person visits for matters related to your lease.  Based on our internal review, all contact attempts have been made in alignment with these terms.  If you would like to modify how we communicate with you, you may do so by submitting a written request as described in your lease agreement.  To ensure this matter is addressed efficiently, please connect with your local storethey are equipped to help resolve the issue.  

  Kind regards

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EFFECTIVE 09/14/2024 I OPENED TWO RENTAL ACCOUNTS WITH AARON'S RENTAL. HOWEVER, AARON'S WILL NOT PROVIDE ME WITH OWNERSHIP PAPERS FOR ACCOUNT NO. ******. IN ADDITION, ********************** HAS INDICATED THAT ****** WAS REFUNDED AND THIS TRANSACTION WAS NOT REFUNDED TO ME. SO, THE FUNDS HAS NOT BEEN APPLIED TO THE ACCOUNT AND NO ******************** DOCUMENT HAS BEEN GIVEN. I'VE CONTACTED AARON'S **** STORE ON SEVERAL OCCASSIONS TO HAVE ADDITIONAL INSTRUCTIONS OF THE SERVICES PROVIDED AND HAVE BEEN CONSTANTLY LIED TO. AARON'S IS LOCATED AT: ************************************. I'VE CONTACTED ****** AT: **********. I WANT OWNERSHIP PAPERS FOR ACCOUNT NO. ******. PAYMENT HISTORY IS NOT JUSTIFIED ON THIS ACCOUNT ONLY. I AM IN POSESSION OF THE FURNITURE FOR BOTH ACCOUNTS.

  

  Business Response

  Date: 06/10/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our ********************* Team has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23413025
  
  I am rejecting this response because: Spoke with Representative with Aaron's Rental today and was transferred to voicemail for the Mid **************************** ************. The Representative admitted that this furniture has been paid in full, yet Aaron's Department Store are uncooperative to submit ownership documents to me in a timely fashion. This request has been effective for two months now and I still haven't received ownership documents.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/16/2025

  ******,

  Thank you for bringing this to our attention.  Our team is currently investigating the matter, and will update you on our findings as quickly as possible. We value your business, and appreciate your patience and understanding during this process.

  Kind regards

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23413025
  
  I am rejecting this response because: I have been told this statement several times. I've been waiting over two months to receive a letter of ownership. To-date nothing has been done. According to my account, ********************** will continue to try and collect additional funds coming up in August 2025, not ownership. Account #******. *********************** attach the letter to this response. Thank you for your attention to this very important matter.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/20/2025

  ******,

  Were pleased to confirm that our General Manager successfully printed your ownership documents and final receipt. You visited the store on June 19th to pick them up, and were glad we could complete this process for you.  We truly appreciate your patience throughout this process. If you have any further questions or need additional assistance, please dont hesitate to reach out.

  Kind regards

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. Thank you for your time and attention to this matter. Yes, I have received Ownership documents.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024 our dryer was replaced because it was not heating correctly. It is now June of 2025 and we still have not received our original dryer and its since been paid off. I was told that the it couldnt be fixed and a new one would be delivered Monday 6/2. After waiting all day I called to inquire where it was and was told a manager would return my call by the end of day, which they should have called to let me know they werent coming, but no one ever called. I called today and was told he would have a resolution by the end of the week. This is totally unacceptable, its now been 10 months and I still have no dryer and the people working there are no help.

  

  Business Response

  Date: 06/06/2025

  ********,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our ********************* Team has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $7.00 for a late payment. I have my payments set up on auto draft and so *********** payment declined because I had to order a new debit card due to fraud and my new debit card arrived after my auto draft date. I made a payment on my due date with a temporary debit card. I was told I'm being charged a late fee because the card declined. Of course it decided due to ordering a new card. I explained this to the agent. I was told I still have to pay a late fee. I find this kind of insulting. I paid on the due date. However, this may seem a little much but it's the principle and fair business practices. One last thing Aaron's came out to my residence to pick up a washing machine and dryer that never got delivered here. I had to show the representative that I bought a washer and dryer from another company. It's embarrassing...I spoke to 2 representatives regarding this issue and I think one of the representatives stated that this was taking care of. But, a week later Aaron's comes to pick up items that I don't have. How would you feel if you told Aaron's 3 times you didn't want the washer and dryer, a delivery truck comes to your residence still to pick up items you don't have, and charge a late fee on a payment that was paid on a different card due to cancellation of original debit card that was changed due to fraud.Quite frankly.....I should be refunded for all what I paid due to miscommunication and unfair business practices.

  

  Business Response

  Date: 06/10/2025

  Chandrick,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out to us at ************** so that we may assist you.

  Kind regards

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 10 an account was made using my Social Security and identification, and now I am being charged and harassed by the business for collection. The account was in authorized and I am a victim of fraud.

  

  Business Response

  Date: 06/10/2025

  *****,

  Thank you for bringing this to our attention. Please be assured that our business does not report to any credit bureaus. We have reviewed your concerns and verified the information you provided. Our **************** has been notified and is working to resolve the account.  No further collection activity will take place on this account. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23400182
  
  I am rejecting this response because the case outcome is not completed just yet. Once we have confirmation that no debt is owed and my profile is clear with documentation, then should be ok. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/16/2025

  *****,

  Thank you for bringing this to our attention.  Our team is currently investigating the matter, and will update you on our findings as quickly as possible. We value your business, and appreciate your patience and understanding during this process.

  Kind regards

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March two years ago I ordered a bedroom set . The staff have been telling me in behind on my payments I owe the same *** for my mattress that I am paying for my bed set which I would never do . I just recently had my credit card compromised so I had to change it with them so I called this am and again the said I missed payments . Since the new manager took over that's all they said when I call them . This is not true and they even said they put money on the end of my contract to get me caught up . I want it investigated if possible please . I'm sure I am not the only one

  

  Business Response

  Date: 06/10/2025

  ********,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out to us at ************** so that we may assist you.

  Kind regards

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23396530
  
  I am rejecting this response because: I was sent an email stating I owe I believe ****** or around that amount . When I called prior to this email about the amount of my weekly payment increase they said it was because of  months that had only 28 days in them . I figured when there was a contract with amounts and monthly payments that's what it would be not continual increase in what they want to charge . This is my complaint.vpkease ask Aaron's for the email I lost it trying to send in this complaint . 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 06/16/2025

  ********,

  Thank you for bringing this to our attention.  Our team is currently investigating the matter, and will update you on our findings as quickly as possible. We value your business, and appreciate your patience and understanding during this process.

  Kind regards