Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's

  5850 US Highway 431 Albertville, AL 35950-2048

• 

  Aaron Sales & Lease

  1720 Al Highway 21 S Oxford, AL 36203-2460

• 

  Aaron's Rental Purchase

  9532 Parkway East Birmingham, AL 35215

• 

  Aaron's

  1725 Ashville Rd Leeds, AL 35094-7556

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November I decided to lease a pillow top mattress from Aarons. In January I missed a payment. They decided to break all confidentiality agreements and called my father, who wasnt on the lease or even lived in the same city, and they disclosed account information and my father ended up paying for the bill. In February I decided to call them to pick up the mattress because it was uncomfortable, bad quality, and didnt meet out expectations. They gave me a four hour window of when theyd pick it up so I let it on the porch because I had things to do that day. When I got home late that night, it was still there. No one called and said anything to me. After two days, I called to find out why they didnt pick it up. They said the mattress was in bad condition and they wouldnt take it back. However there was a mattress cover on it and the only way to know the condition of it is to take the whole cover off. They deleted my lease from my account so I cant look into the lease details and the store manager was completely rude and unprofessional.

  

  Business Response

  Date: 02/16/2023

  ******,

  Thank you for taking the time to bring this matter to our attention.  We would like to assure you that your concerns are taken seriously, and that the regional manager has been informed.  Our records indicate that an attempt has been made to contact you in this regard but unfortunately, we were unable to reach you; a voice message was left with call back details. We kindly ask that at your earliest convivence, that you please give us a return call, so that we may provide you with an update on your account status.  We are committed to providing you with the highest level of customer service and we hope to resolve this issue to your satisfaction.

  Thank you

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19405368
  
  I am rejecting this response because: I have not been contacted by anyone except **** who was disrespectful in the beginning. When I called corporate I made it clear I didnt want to be reached out from anyone from that initial store because of the disrespect and unprofessional behavior from them. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/17/2023

  ******,

  Thank you for your patience an understanding.  Our records indicate that our regional manager has successfully made contact with you.  If you have any further concerns, please do not hesitate to reach out to us.

  Thank you

   

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on January 31, 2023 to return my sectional rental. **** told me he would hold the February 2023 payment and they would be at my home on February 1, 2023 to pick up the rental. When they arrived, they said there was too much dog hair and I would have to get the couch cleaned. I had the couch cleaned and they came back again February 4, 2023, and again said there was too much dog hair. I told **** that my contract didn't say anything about dog hair being and issue, and he told me that if they took it back it would be a $300 cleaning fee. I vacuumed the couch repeatedly and called to schedule the return again on February 13, 2023, only to be told that **** would have to call me back to discuss the return. On February 14, 2023, **** called me from the store at 9:30 am asking about the status of my February payment, and I informed him that **** was supposed to put my contract on hold until the couch could be picked up. He said that I'd have to speak with ****, but as of right now, I owed the payment. I called again at 10:30 am and spoke with an associate who scheduled my return for after 4 pm. I asked him to have the driver call me when he was on his way, as I was at work. When I arrived home at 5:45 pm, there was a notice on the door that the driver had shown up, even though I never received a phone call. I called the store again, and spoke with ****. He said that he'd have to come look at the couch to determine if they could take it back. I said I would pay the $300 cleaning fee, as I can't keep the couch anymore, as the longer it sits here, the more dog hair it collects that I'd have to vacuum off. He said "Can you pay the $300 now? You can pay in cash." I informed him I didn't have the money, as I just paid my rent and wouldn't get paid again until next week. He said we'd have to schedule the pickup for next week then. I asked if he could come look at the couch now and he said he would be at my home in 5 minutes.

  

  Business Response

  Date: 02/16/2023

  ******,
  
  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. We will have a member of our team look into this and get back to you as soon as possible. 

  Thank you

   

• Initial Complaint

  Date:02/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Aaron&#**;s in Sept 2022 to stop receiving mail from them. I contacted Corporate and again in October and they took my name off the list to receive mail. In Sept I spoke with someone by the name of ******, and I do not remember who I spoke with in 10/13/2022 because I received something in the mail again. I informed them I have never shopped with H3138363435**30383634H. I started to receive something again this month 01/12/2023. I spoke with someone from Corporate named ***** and she informed me that for some reason I was put back on the mailing list. I would like to know why I continue to get these mailer when I do not shop in the store, and I have requested to be taken off the the mailer, is there someone using my name?.

  

  Business Response

  Date: 02/17/2023

  ******,

  We apologize for any inconvenience.  We have removed your name and address from our mailing list.  We are not aware of anyone using your name or opening any fraudulent account in your name. 

  Kind regards

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling to have my washer serviced. They say I have to go through GE for the warranty. I am paying Aarons $181.01 a month for the washer and dryer. GE came out and said they had to order the part. So they ordered the part and install the part. When they came the technician said the washer was infested and they are the cause of the problem. They told me that I have push my washer outside and fumigate it and leave it outside and call them to come fix it. I am 88 years old I can not push my washer outside. I live in an apartment complex. I spray and the apartment sprays. I called Aarons and told them they said they can not do anything about it cause that is their policy. I told them that then they can come pick up the washer since it is not working. They said they can't because it had an infestation. So here I am paying for a broken washer that they won't fix. I can not force the apartment complex to tent the building. They do fumigate so I am at a loss. I am on social security and have health issues. I need my washer fixed. It is going on 2 to 2.5 months of not working. I hope you can help me get this fixed. My complaint is with both Aarons and GE mainly Aarons because I am paying for a non working machine. I would just like to have the machine repaired or replaced and get a refund credit for the time it was not working.

  

  Business Response

  Date: 02/15/2023

  *********,

  Thank you for taking the time to bring this matter to our attention.  Our general manager has been informed and attempted to reach out to you in this regard on 2/15, but unfortunately, was not able to reach you directly. Our General Manager left a message with the person who answered your phone, asking that you please call back at your earliest convenience.

  Thank you

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been an Aaron's customer for several years, We recently moved to a different county and our washing machine malfunctioned, with the colder temperatures. We were told that we needed to transfer store locations first before anyone would even come and look at our washing machine. We attempted for two weeks to get transferred, even calling the corporate office to assist us. The store managers at our old store and the new store kept sending us back to eachother claiming that the other manager had to initiate the transfer. Finally, the corporate office stepped in and we were transferred. We then put in the order to have our washing machine looked at and a third party was sent out to assist us. When the third party came, he didn't have the right piece to fix the washing machine, so we were told they had to order it and come back in 2 days. On the day before we expected the technician to return, we were told the part was on back order and we would have to wait another 2 weeks. When the technician finally returned with the part that was needed, we were then told that there was another part that was needed for our washing machine to properly function. We then received a call a few days later and were informed that the part was on back order for an entire month and that we should contact Aaron's to see what they could do. We contacted corporate office and spoke to the regional manager who told us that he would have the local store give us a new washing machine because of this ongoing process . We contacted our local store and they said that they would give us a washing machine. However when we call, we are told that there are no washing machines available for us and that they are working on it. It's been almost 2 months since we've been out of a washing machine and being a family with a toddler and an infant, we have been spending hundreds of dollars washing in addition to still paying for a product that we have not been able to use.

  

  Business Response

  Date: 02/14/2023

  ******,

  Thank you for taking the time to bring this matter to our attention.  We want to inform you that the regional manager has been advised of your situation and will look into this and get back to you as soon as possible.

  Thank you

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19397142
  
  I am rejecting this response because there has been no resolution reached regarding this matter. The regional manager did reach out to me, but the local store is still not doing what the regional manager promised me they would.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/20/2023

  ******,

  Thank you for your patience. Our records indicate that our regional manager has successfully made contact with you and confirmed delivery of your replacement washer. We would like to apologize for any inconvenience you have experienced and thank you for being an Aaron's customer.

  Kind regards

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday February 10, 2023 @ 7:41pm I was at work and my 10 yr old daughter called me to tell me someone was at my door, she had been advised not to answer the door when Im away, I told her ignore it because I wasnt home, she called a second time very afraid become she said after knocking 4x they twisted the doorknob TWICE! I called my sister who lives 5mins away and she was met by an AARONS employee by the name of ****. She asked him if he had just left my apartment and he stated YES, she asked him why had he twisted the doorknob and he said he was placing something through the door. She told him that was dangerous, never to do that again and thats how people get shot in todays time. He argued back and forth with her and told her she had better walk away! I called the store and spoke with **** the store manager and voiced my frustrations with this whole event. My daughter was afraid and stated verbatim the events that took place. **** defended the actions of her employee and said he would never do anything of the sort. I tried to reason with her to get her to understand my frustrations and how that affected my daughter but it became a shouting match. She was completely unprofessional and even told me that my sister threatened the employee and she would get the police involved because Its against the law to leave my 10year old alone in the house. Im completely unhappy with this experience and unsure how I will continue my lease with these types of people working at this company. The way this was handled was a terrible experience and it was implied that my daughter was a liar. **** stood by and defended her employee at the expense of me and my daughter and the insulted my parenting which is very personal. I hope no one ever has this experience on top of the complete violation of the employee twisting the doorknob of my home as if because I was delinquent in my payment they would enter my home without permission. Im left feeling afraid of how this happened

  

  Business Response

  Date: 02/14/2023

  ******, 

  Thank you for bringing your concerns to our attention.  We would like to assure you that your feedback is taken seriously, and that the Regional Manager has been informed and will get back to you as soon as possible.  

  Thank you

• Initial Complaint

  Date:02/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a bedroom set in **** of 2022. In August I woke up to an email saying I had a second lease, which was done without my consent or knowledge. I was told that they had undercharged me on my lease so they added one which, all told, amounts to approximately an extra $400-$500. They have been calling me several times a week and are rude, harassing and borderline threatening. Someone even came by our apartment while we were at work. I've tried to tell them that they can't just enter someone into a contract they haven't agreed to. They have also been taking part of my payments for the lease I signed up for, which come out automatically, and applying it to this made up lease. If they're allowed to do this, what's to stop them or any other business from making up contracts and forcing payments?

  

  Business Response

  Date: 02/14/2023

  *******,

  Thank you for bringing your concerns to our attention.  Our records indicate that the general manager attempted to contact you in this regard but unfortunately, we were unable to reach you. In an effort to resolve this issue, we would kindly request that you visit or call your local store and ask to speak with the general manager. This will provide an opportunity for you to discuss your concerns directly with the general manager and receive the necessary assistance. We apologize for any frustration or inconvenience that you have experienced, and we appreciate your business.

  Kind regards

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the unfortunate pleasure of dealing with this store, I am upset and I am very disappointed with the outcome of this store, their conduct and their language towards me. I had 3 different rental accounts with this store and I had to deal with 2 different people the first one is *************************** who is the General Manager and the Other one is ***** the Accounts Manager. I I was out of work for a bit of time and I had to deal with this conduct of this store. Every time I ever telephoned this store, ***** decided it was best to get very smart with me, and be very disrespectful to me and I just don't understand the reasoning behind why. I was a Customer of this store, and ***** told me that him and *************************** share a bed at the store. Disgusting comments and very inappropriate. I did not enjoy dealing with this store because of ***** and ***************************. ***************************, also shared with me during a very nasty phone call that I was trying to reach a happy resolution to address the 3 accounts that I had and the balances that were due at the time. *************************** Got very nasty, disrespectful to me and was arrogant cocky and said that this his store he does not need to take my payment, I went ahead and recovered the whole video and posted it to my ******* Channel, then right before I got this video he was very nasty to me and said why am I talking about my Mom anyways, she's dead. I was hurt by that comment. This Store had a much better Manager by the name of ****, and he never was disrespectful to us, and it's just a shame these folks are gonna be very nasty. I paid off all of my accounts, but I want someone to tell me why it was okay, that I had to be treated with such disrespect. I came back into a very great job two months after I lost my Lovely Beautiful Mother, and I will never ever! Spend another dime in this store. Here is the link to my ******* Channel and you can see for yourselves what I had to endure. ******************************************* Shame!

  

  Business Response

  Date: 02/08/2023

  ******,
  
  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. We will have a member of our team look into this and get back to you as soon as possible. 

  Thank you

   

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 19348802
  
  I am rejecting this response because:  

  I feel insulted and disrespected by this Aaron's Store, I drive Tractor Trailer for a living, I am paid close to $80,000 dollars a year thankfully, and with that being said. This morning when I came across state lines I was called from a number I did not recognize it is ************ this man came on the phone this morning, and was absolutely disrespectful to me, I asked him for his name and I never was told his name clearly, he said that all I am looking to do is argue, how I am trying to bully him for his name, and threatening to involve him within my complaint for the BBB, I am offended and hurt over this conduct. I asked the man who remains nameless to go ahead and share with me his thoughts to my video and he said I am not gonna share any of my thoughts with you at all. I was hurt by it, I felt very disrespected, and then he told me that he is not going to go down this rabbit hole with me. I placed a telephone call to the other Aaron's stores, and I did go ahead and call their **************** number more than once and I was provided two different claim numbers. The first one is ******* and the second one is *******. This manager was absolutelty disrepectful towards me, I did not appreciate his not being accommodating to provide to me his name, so I could go ahead and share his name with you. I never appreciated to be made to feel this way, upon the other stores I did reach out to better find out the name of this party involved, I called the ************, and I got *****, she hung up on me right away, I called back and I got **** and he told me that I am harassing his employees and if I called back again he would call the police. I am not harassing anyone, here is why I am doing this complaint right now, because I was grieving my Mom's death and for these folks to act this way towards me, and to say the ugly things they are doing is so hurtful, so shameful, and so brutally rotten to the core, I wanted to provide Aaron's the chance to go ahead and write this incredible wrong, and the comments that were made to me. I was just approved for a house, and we are closing on the 15th, my very first time being a homeowner, and I am very grateful for it's a beautiful home. In addition to this, I was approved for a $30,000 revolving line of credit. I wanted to see if Aaron's cared about my concerns, and the conduct of which I was met with. It was absolutely shameful, and it just sucked to say the least. I did not deserve this conduct, and for that manager to be so rotten to me who called from this number ************ and just completely be rotten to me, then proceeded to hangup on me was shameful. This is showing me that my doing business with Aaron's store will never happen ever again. I am disappointed, and I am paid far too well to give these bunch of babies anymore of my business. They will not get on the phone and be respectful at all, and they just do not deserve any of my business. I am shocked, and appalled that they would let go someone by the name of **** who truly cared about us being Customers and my Mom too, to go from that over to **** and *****, ***** to where they just care soo little about us. They hung up that phone, I called ******** Rent A Center, *****************, and I placed an order for $25,000 dollars worth of goods that will be delivered later we are very excited to be partnering with Rent A Center, Aaron's was given a chance to address these concerns, but all they want to do is provide more disrespect on top of more disrespect. I am not about to be disrespected, hanging up on me and threatening to call the police on me. I was hurt this ended the way it did, but these folks are never going to get another dime of my business.... They showed to me repeatedly.the way I am treated just does not matter to them. I will never telephone these folks not ever again, I am trying to grow my business and that man that called me today was totally arrogant, rotten and mean. Nothing, I want to conduct business with. When I talk to Rent A Center, they would never hang up on me, I've dealt with them for the past 20 years, the way Geneva Aaron's and these other aaron's stores treat me is sickening. I could never call the and give them an account that had $25,000 dollars on it because I just do not trust these folks at all. With this high level of disrespect all the way around, I agree with my Mom. It was an incredible  mistake doing any business my Mom told me one day I would regret it, and I am today and before. The way that *******, *****, and ***** treated me was absurd. They will not ever get another chance to disrespect me or my Family ever again. I would consider the source, and just feel they could care less. These folks are very childish and immature, I believe they have a lot of growing up to do, what I have with Rent A Center and *****************, I could never ever have with aaron's. They just don't care or value their Customers the way that Rent A Center does. So thank you so much for forwarding my complaint to the store but I wanted a better resolution and a better outcome that being belittled and hung up. Anyways, have a great day. 

   

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/13/2023

  ******,

  We are sorry to hear about the negative experiences you have had with our store team members.  Providing excellent customer service is a top priority for us, and we are sorry that we fell short in meeting your expectations.  We thank you for your previous business and we hope we have the opportunity to meet your expectations in the future. 

  Thank you

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19348802
  
  I am rejecting this response because:
  

  I do not feel or believe that this store is trying to document my issues and being sincere and kind. They are not telling me what actions or what they are doing to fix my issues. I was disrespected and treated very poorly by this store, and I am disgusted by this. I will never deal with this store again, their disrespect, and their rotten conduct will not go unnoticed, and I will never recommend this store to anyone else ever again. This store should do better having people being kind and very wonderful respectful too even but for these folks to treat a Customer with this attitude and rotten way is just heartbreaking. I had 3 accounts with this store, and I do not believe or feel they are taking my complaint very seriously, this is a disrespectful store, and they are never going to get my business ever again. I was paid, $2,200 dollars this morning and I am like absolutely not will I be able to deal with this store. I have been hung up, belittled and insulted over and over again. The store doesn't need Customers, and if this is the conduct they are going to be given me. They do not need me as a Customer. It's a shame that a Store who prides itself on wanting Customers go treat Customers so poorly, and so disgustingly shame on Aaron's. I have been fully trained how this store conducts itself and I will not ever be back. Look at this complaint I am filing. They don't even care. So Nope. I have a better Relationship with Rent A Center, and It's like no absolutely not. I am done with this store, and I am not interested in anything this store has to say or offer. Because they are rotten nasty and mean people. NOPE!
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of ************************** ************* we ended up getting a couch and love seat that was supposed to be all one piece. When the drivers arrived for delivery it turns out the back comes off to fit thru doors. The arms on ************* were pretty loose and was mentioned to the drivers. They said it would be fine once the back was put on. We called the store in January to pick up both items as my sister in law gave us a couch. Pick up was set for January 24 as they are closed on weekends and couldnt pick up until the Monday. Between the phone call and pick up ************* was leaning down on one side. Not sure whats happened as we mostly are upstairs or out of the house so it had very little sitting on it. Needless to say its broken where the back attaches to *************. They arrived and took pics and said they cant take it. I called and spoke with an employee and told her that ************* had been fixed previously as you can see at the bottom where the fabric had been taken off and bare screws inside the leg. The bottom fabric starts on the inside of the leg on one side and on the broken side it goes all the way to the outside edge.I took pics right after they left and sent them that day. Waited to hear back, heard nothing so called and emailed the pics again. In total I have emailed them the pictures 4 times and have also sent them into Aarons head office. I tried calling them and when I said I had a complaint they hung up on me. I will keep trying to call. Now they are calling everyday asking for payment for a broken loveseat that cant even be used. We are on disability and have 5 kids we dont have the extra money to put out for something that is broken. This is why when my sister in law said she had a couch she was giving away we took it and called the store for a return. We have told them they have until February 18 when we get paid to pick it up or we will be filing in small claims court.

  

  Business Response

  Date: 02/15/2023

  *******,

  Thank you for taking the time to bring this matter to our attention. We appreciate you being an Aaron's customer.  Based on our records, there is signed documentation that confirms the merchandise was in satisfactory condition upon delivery, so we would kindly request that you visit your local store and ask to speak with the general manager in person. This will provide an opportunity for you to discuss your concerns directly with the general manager and receive the necessary assistance.  If you have any further concerns, please do not hesitate to reach out to us.

  Thank you

   

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Aaron's customer for many years. I currently rent a washer and dryer set and almost finish paying it off. But lately I have been having nothing but problems with my local office in ******, **. I received a call last week stating that I was behind in payment and was told all I had to pay was $95 to $50 and that was it. I received a notification from my Ring doorbell camera and the driver for Aaron's was at my apartment. I called the local office and supposedly, he was there to collect additional payment because I was behind since November. I asked them that why in 3 months was I never contacted in any way shape or form? They have my cell number, they could have called at anytime and didnt bother. They could have sent a driver in November, December, or January but they didnt. I even went in person to return a PS5 that I had rented and they didnt mention anything wrong with my account. When I asked why they never called me or anything, they said they tried calling but that it was disconnected. I have had this number for 5 years and never once has it been disconnected. I want to be done with this annoyance. They also said that my card said insufficient funds when they attempted to run the card multiple times. They essentially locked my card because of all the attempts. I have since then changed cards.I want to be done with this, I dont want to deal with the calls when it is clearly their fault. And they even have the nerve to ask me, if im still going to pay the PS5 that I clearly returned and a sofa set I had a long time back as well. Help me resolve this, Im close to finishing paying the washer and dryer to make it mine and dont want to lose them cause of the local office and lack of training what seems like.

  

  Business Response

  Date: 02/08/2023

  *******,
  
  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. We will have a member of our team look into this and get back to you as soon as possible. 

  Thank you

  Customer Answer

  Date: 02/09/2023

  I will be waiting for your call or message.  If no answer, please leave a voicemail.

  

  Business Response

  Date: 02/10/2023

  ******,

  Thank you again for bringing your concerns to our attention. We have confirmed that the General Manager has attempted to reach out to you several times at the phone number provided with the complaint, but has been unsuccessful in connecting with you.  Additionally, we understand your request to receive a voicemail, but unfortunately, this has not been possible due to your voicemail not being set up.  In an effort to resolve this issue, we would kindly request that you visit or call your local store and ask to speak with the General Manager. This will provide an opportunity for you to discuss your concerns directly with the General Manager and receive the necessary assistance.  If you have any further concerns, please do not hesitate to reach out to us.

  Best regards

  
  
  

  Customer Answer

  Date: 02/11/2023

  I would like to be contacted by someone from corporate not a manager from a local office.