Complaints

This profile includes complaints for Cortland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cortland

  3424 Peachtree Rd NE Ste 300 Atlanta, GA 30326-2818

• 

  Cortland

  3833 Abbie Lakes Drive Canal WHCHSTR, OH 43110

• 

  Aleo At North Glen

  7904 N Glen Dr Irving, TX 75063-7224

• 

  Attiva Park

  3850 Silverton Cir Fort Worth, TX 76133-3824

• 

  Cortland

  5251 Peachtree Industrial Blvd Atlanta, GA 30341

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday 3/14/23. My daughter and I visited Cortland *************** for a tour with Leasing Consultant ********************, (very nice lady) after I arrived I stated to ********* that had a Section 8 housing voucher she told me that was fine because the property just started accepting the housing voucher I told *********** was looking for a 3b/2b for my son, daughter and myself and was looking to move by the 31st of March and what were the qualifications did I need to have and did I still need to make 3x the rent. She told me no evictions and my voucher will be added in the 3x the rent amount as well as my income which was fine. We went on the tour there was 2 different apartments one for $2807 and one for $2901 I chose the apartment which was listed for $2901 and was told to do the application for my daughter and myself. Once I completed the application which I paid $224 for myself online I received via: text from ********* that my screening looked good and because my daughter is 18 I would need to pay $224 for her as well and fill an separate application for her. March 15, 2023 I took a money order for $224 to the leasing office on behalf on my daughter. Today 3/18/23 I called to check the status of my application and was told by ******* that it was denied because I didnt make 3x the rent I asked ******* did she talk to my case worker she stated she did not speak to my case worker and tried contacting her 3x a day and was unable to reach her so she calculated my income and determined that I didnt qualify based on my income but how could that be when Im on a government program that Cortland Portofino accepts and the process wasnt completed. I dont feel like I should have never been denied when my case worker was never contacted thats not fair to my kids and I.

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cortland has a listed amenity for their communities, Valet Trash to whom they have had a contract with. I have been a resident for three lease terms with Cascades at Northlake (*********, **). This service has been unacceptable. I have voiced my concerns many times at the office and corporate level. In reviewing the lease agreement, I have upheld my end, Cortland has not. I have paid for this service, $7, Trash Bin/Monthly $25, ********************************** was supposed to happen Sunday-Thursday/weekly. This was not the case. Valet Trash did not consistently remove the trash when scheduled and/or if the individual did not choose to come to the top floor (which is where I live) they did not. Each time that I complained, I received the same response, we are working on getting out of the contract. That is not my concern, my concern is that I still pay for this service monthly, and I have not received it. It's not optional to not pay for the service or you run the risk as submitting a partial rent payment.Cortland has done nothing or offered anything to its valued tenants after countless complaints.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ******************** on 2/24/23 I submitted a application. The back and forth with the approval department was very unpleasant. After the paperwork advised me to submit 3 months pay stubs I was then advised to submit 3 months banks statements. *** worked in finance for over 10 years had numerous units and this approval process was the most unstructured and unprofessional I applied to the Cortland property because I was under the impression that it would be top of the line service. I would like to request a refund of my application fee and admin fee. The entire process has been stressful and unprofessional.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -On December 27th, 2022, Cascades at Northlake (a Cortland property) had vendors come into my apartment (building **** apartment 305) to cut a 11x13 hole in my living room to search for a leak in the pipes of my apartment that affected apartments 205 and 105 in the *************************************************The leak never came from my apartment as the leakage came solely from Apartment 205 in building ****.-CASCADES AT NORTHLAKE, a Cortland property never called, emailed or communicated with me that they and their vendors created damages to wall of my apartment.-On January 17th, 2023, a SECOND 11x13 hole was cut into the wall of my apartment.This second hole in my spare closet led to over $6,000 worth of property damage to my shoes, bags, and leather coats. Just like the FIRST 11x13 hole, there was NO email, phone call or communication to me from CASCADES AT NORTHLAKE, a Cortland Property. The two holes were not fixed until January 23rd, 2023. That means from December 27th, 2022, to January 23rd, 2023, or a TOTAL OF 28 DAYS. I have had two holes in my apartment, and I have paid rent for the month of January 2023. I have paid $1, 346.28 for the month of January 2023 (receipt is attached)My lease was renewed in December 2022. On November 30th, 2022, I have paid $1000.00 in rent (receipt is attached) I have paid $366.06 for the month of December 2022. If you divide $1, 366.06 (the total from November 30th, 2022, and December 2022) by 31 days the result is $44.06. The FIRST Hole was damaged to my living wall on December 27th, 2022, to December 31st, 2022, is 5 days in the month of December so $44.06 a day times 5 days of damage created by Cascades at North Lake result is $220.33.The rent for January 2023 is $1,346.28. $1,346.28 divide by 31 days in the month of January result is $43.43.$43.43 times 23 days of TWO holes damaged to my apartment is $998.89.$900 dollars of stolen property from the vendors in my apartment while fixing the holes on January 23rd, 2023.I am owed $900 + $998.89 + $220.33 = $2119.22 is owed back to me in accordance with the North ******** ****************Law-General Clauses Rights: Every tenant has the right to fair housing, which means a property that complies with local safety and housing regulations. If there are any damages to the property, tenants can send the landlord a notice for repair, to which the latter has to respond promptly.If the landlord doesn't respond within the specified time frame, tenant rights in North ******** allow them to stop paying rent until the landlord provides the required repairs.The electrical wattage and water used and consumed by the vendors to repair the damages to apartment 305 in building **** is to be paid by Cascades at Northlake, a Cortland Property. The vendors have stolen $1000 pair of sneakers from my apartment while repairing my apartment. I was not present in the apartment, at the time. Also, the vendors utilized my bathroom and used my household products while repairing the apartment unbeknownst to **** was given a $100 gift card and Cascades at Northlake still owes me $900 for my stolen property. I am owed $900 + $998.89 + $220.33 = $2119.22 I want a refund of $2119.22.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 15th of November I moved out of the apartment # *** in Cortland Farmers Market. I called to give them my new address so that they may forward my refund check there. They said it will take a month and I should get it in later December. I waited until then to reach back out, only to hear that they never put in my forwarding address. I gave them my address again and waited another month.I checked the tracking number and it is saying that a label was created but Fed ex never received the check. It has now been 3 months since I moved out and have been waiting on my refund.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 16, 2023 my car was towed from the apartment complex. I am a resident of the apartment complex of two years and I have paid for a parking permit. Apartment complex does not provide enough spots for the residents. People are able to pay extra for a designated parking spot- although they are not always used and the only parking available spots at time. On 2/16/2023, all of parking spots were filled within the parking spots, except for the designated parking spots. There was no parking outside of the gate, only parking spot was a bank across the street. *********** comes in and towed my car- a car with a permit (but not for the reserved parking) and did not tow people who are not residents. I feel this is unfair for the apartment complex to penalize the residents and tow them for parking in someone's spot when there are no more available, rather than towing people who are not residents and not paying for a lease and parking. Towing fees were $317 and apartment complex was unable to provide which location the cars were towed to.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son leased an apartment from Cortland at your ********************** (APT202) start date December 24th. It was found unlivable due to the damage caused by flooding the day prior to his lease start. Looking for compensation for 28 days of partial loss of use of apartment

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cortland north ***** is coming after my husband and I for charges that were never there since November- February. My husband and I moved out ******* 13th and moved our ****** electric , water and all bills over to our new apartment. Cortland north ***** sent us an itemized bill for $302.83 for things that NEVER existed. There are rent and statements that are paid in FULL NO LEFTOVER BALANCE from our rental history with Cortland. They are even charging us for FEBRUARY 2023 when I have documents and statements from the resident manager that we ended lease on Jan 31st and moved out in ******* 13th as well as moved over bills. There are charges from November when nothing EVER existed prior to our move out??? There has been construction crew and maintenance in and out since we left using the electricity and water and bills/ etc and that has NOT been US using their services since we MOVED OUT JAN 13 2023. THIS ontop of a sprinkler system bursting Dec 24th and us not being taken care of properly being forced to pay ******* rent and bills in FULL and December as well even after moldy unlivable conditions living out of half of our living room even though we paid full rent and bills for our 1 bedroom 1 bathroom but could only live infront of our TV and kitchen because everything was soaked and we have proof of it all. Cortland did nothing but let us end our lease and move out. Rent was never reimbursed for our unlivable conditions VIOLATING THEIR OWN LEASE AGREEMENT. They only waived the lease break fee and did not take the blame of faulty sprinkler system and called it a natural disaster. There was no natural disaster no hurricane no tornado no storm. Cortland is RIDICULOUS and do not care about their tenants and are doing EVERYTHING and even making up things to squeeze out money from us and probably other tenants too.

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in Cortland at ************ for 3 years, and for more than 1 year the gym and the clubhouse have been under total repair and now for a month, the pools are out of service, one is empty with a residue of rotten water, And from ***** dollars they have raised me to ***** dollars, having to pay for services that they do not give me.

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cortland Apartment Building and Tenant dispute. Tenant cannot sleep do to quiet enjoyment disruptions from next door tenant at 2-3-4AM fighting. Additionally the **** system outside her window (was not disclosed to her the **** noise at time move in) disrupts sleep. Tenant tried to remedy with on-site management **************************************** and off-site supervisor *************************************** The tenant currently has a 6 month lease (with 4 months remaining) and was offered a free transfer to relocate to another unit, however management now says it's contingent on a 13 month lease and a market increase on rent, to solve a ongoing noise complaint, which is pure greed and no regard for the tenants health and safety.