Complaints

This profile includes complaints for Cortland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cortland

  3424 Peachtree Rd NE Ste 300 Atlanta, GA 30326-2818

• 

  Cortland

  3833 Abbie Lakes Drive Canal WHCHSTR, OH 43110

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  Aleo At North Glen

  7904 N Glen Dr Irving, TX 75063-7224

• 

  Attiva Park

  3850 Silverton Cir Fort Worth, TX 76133-3824

• 

  Cortland

  5251 Peachtree Industrial Blvd Atlanta, GA 30341

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident of Cortland ******************. I've had NOTHING but issues since the company took over and nothing is handled in a timely manner although their paperwork says they have a 24 hour turn around on maintenance requests. Upon move in the apartment was not adequately prepared for tenant move in (confirmed by my brother who began working on the maintenance team a couple of months after I moved in). Back in February, my patio screen came off and couldn't go back on because it was bent. Along with that, the top panel on the blinds inside the apartment came off. After a few weeks, the screen was replaced but I was told by the maintenance worker that they didn't have a part and he would come back when it came in. He sat the old one on top and allowed it to droop down onto the blinds. He never returned. A month ago the slider on the patio blinds broke leaving my blinds open. For a month people have been able to see inside my apartment. As a single woman who lives alone I communicated to the property manager my safety concern (along with other maintenance related concerns) . She stated it was not a safety concern and they were working on peoples ACs which has been out for a month. I believe this is a lie as here in *****, if weather gets up to certain degrees BY LAW it must be repaired ASAP. We've had several 100 degree days over the last few months so either she's lying or they were breaking the law then. I've also been unable to get into the apartment's gate as they took away our fobs w/o replacement, the app doesn't work and the box was taken offline so we can't use codes or call ourselves. It has been MONTHS. I've been stuck outside with groceries and when unwell until someone comes out. I also don't go out late as I'm afraid of being stuck outside for even longer periods of time.I'm simply looking for repairs to be made and done in a timely manner which this property has NEVER done for any maintenance requests.

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roaches seen throughout the property near while walking around near apartment homes and sidewalks. ******* found in our apartment, ******** did spray inside, but did not address problems that are calling pests to begin with. Neighbors consistently leave trash in breezeways- food is splattered, trash drug throughout walkways by squirrels and other pests. Front door has a gap at the bottom that insects can easily enter from. On top of all this- THREE times workers have completely ignored our foot booties/no shoe policy when completing maintenance. We leave clear notes on requests, but clearly have zero say as to what goes on in our apartment while we are not present. Have emailed and called Landlord/Property Team, 3 FULL business days have passed with no communication. These issues rise to a substantial **************** seems to be completely ignoring.

  Business Response

  Date: 10/14/2022

  Hi ******, 

  We regret to hear that you have been experiencing these concerns. We have pest control available at our community. Your home was treated on September 6th. Bait and traps were placed in key areas, delta dust pesticide was applied, and we installed additional weatherstripping to prevent further pests from entering. In addition to this, we had an inspection of the surrounding homes and completed a follow up visit to ensure the treatment was effective. We have also been issuing trash violations to any resident found to be leaving trash bags outside. If you have any further questions or concerns, please feel free to reach out to our office at ***************************************. 

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to Cortland north apartments in ********** *****. This was July on the 5th. I was denied, but today is August 25th and Ive yet to receive my Administrative fee back. I called the account settlement line and no one answers.

  Business Response

  Date: 10/18/2022

  Hi *******, 

  Our team issued a check for the refund in the amount of $250 in August. We also spoke with you that month to confirm that the check had been sent. We have attached your final account statement to this ticket. If you have any further questions, please feel free to reach out at ******************************************************. 

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment is charging us an attorney fee of $500 for being less than 24 hours late of payment of rent. We received an email stating if we didnt pay by the 19th of august that they would start the eviction process. We called and let them know we are out of town for a family emergency and that THEIR payment app wasnt working. We stated we would be back on the 20th to pay. They said it was fine. We went into pay and they said we couldnt pay because they need the full payment of $2500. And our rent is $1800. They said because we were being charged an attorney fee EVEN tho we called and were told we could pay it on the 20th!!!!! We drove from KC to **************** on the 19th. We had called the 1st let them know we wouldnt be paying rent h til the end of the month anyways and was told it was fine. Now after we told them were moving out they decide to start charging us all these fees!! They already know were trying to pay and that everything right now is expensive which is why were always behind. We cant break our lease cuz they want 2 months worth to break it. So now were stuck paying $2500 for august and September rent is on the 1st and we will have no money to pay that so they will charge another $2500

  Business Response

  Date: 10/18/2022

  Hello,
  
  We regret that you had this experience at Cortland Grand River. Rent is due by the third of each month. After the 3rd, rent is considered late. Late fees are added starting on the 9th, and if rent is still not paid, it can lead to an eviction being filed. The payment portal was working as expected, but since the eviction process had been started at that point in time, electronic payments were not being accepted. I am happy that we were able to work with you to resolve this situation, but if you have any further questions regarding our payment portal,rent, or anything else pertaining to your lease, we are always happy to help.

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Justice *********

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a lease with Cortland Farmers Market that expires on 9/24/2022. The first notice I was given to renew my lease was on 7/13 and was sent via email by ********************* (see attachment #1). This email only stated my renewal term options and did not at any time mention that notice to leave must be given 60 days before move out date. ***** and I exchanged emails and not one time did he mention a 60 day notice was required. On 8/1 I received another notice from *************************** in which he stated I hadn't yet renewed my lease, and if I planned on leaving, then the property requires a 60 day notice (see attachment #2). I explained to ******* that this was my first time hearing of a 60 day notice. Had I been told this information prior to, I would have known it was time sensitive. I gave ******* my official notice to leave on 8/8 in which he informed me that my move out date would now be pushed to 10/7/2022. I explained to him that I never received notice of a deadline to submit a leave notice. Extending the date poses a problem as I will have to pay a very expensive probated rent fee, double the cost for my electricity since I will be forced into a month to month contract, and a scheduling conflict with work as 10/7 is a weekday. I pointed out to ******* that in the leasing contract it states "If we require you to give us more than 30 day written notice to move out before the end or the lease term, we will give you one written reminder not less than 5 days nor more than 90 days before your deadline for giving us your written move-out notice." This written notice was never provided to me by the property. ******* sent over a detailed letter claiming that it was given to me, however that was the first time I had seen it and he could not verify the date it was sent, the method in which it was sent, nor who sent it out. Had I been given the proper notice, I would not have had any problem with meeting the 60 day deadline.

  Business Response

  Date: 08/19/2022

  Hi ******,
  
  We regret to hear that you have been having these concerns while at Cortland Farmers Market. All leases include a clause explaining that residents are responsible for providing a written 60 day notice to vacate and this is also explained in the standard email that goes out for renewals. I am happy we were able to discuss this and come to a resolution however. If you have any further questions or concerns, please feel free to reach out at *********************************************************** a great day!
  
  -******************, Community Manager