Complaints

This profile includes complaints for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rollins, Inc.

  2170 Piedmont Rd NE Atlanta, GA 30324-4135

  
• 

  Rollins, Inc.

  1479 Parker Rd SE Ste 300 Conyers, GA 30094-6621

  
• 

  HomeTeam Pest Defense

  12677 Silicon Dr Hts San Antonio West San Antonio, TX 78249-3412

  
• 

  Industrial Fumigant Company, LLC

  6663 99th St Chicago Ridge, IL 60415-1208

  
• 

  Orkin Pest Control

  1617 Westgate Rd Eau Claire, WI 54703-4929

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening. On 9-25-23, Orkin came out to do some pest control work for my neighbor at **************** However, the employees of Orkin came down to my house at *************** and dug up grass in front of my property for no apparent reason. They tossed dirt and grass in the street along side the curb in front of my house and in the grass. I have pipes and electrical wires underground where they were digging. I came out to go to work the next morning 9-26-27 and almost fell against my vehicle because of the damage that they have done to my grass that was even now uneven. I like to point out that I am disable, walk with a ****** and my body is unstable. To make matters worse is that it was raining and muddy. I spoke with **** on 9-26-23, 9-27-23, and Ashland 9-26-23. I was told that the manager will be calling me 9-26-27. Not sure of the exact address of the company. When I got home this evening there was a business card from Orkin with a different address and the number on the card is invalid. The name on the card is ************************* the branch manager. I don't what was the purpose of coming down to my property and digging and ripping out my grass and laying some tan flexible pipe in front of my door. I looked at my neighbors' front at ****, ****, and **** and not once did they ripped up or dig a 2 - 3 feet long and approximately 3-5 inches holes deep in front of my neighbors' homes. I am very disappointed that for Orkin to have a good reputation that they will allow their employees to come destroy, or damage other people's property. I have seen other reputable businesses come and do work for me and a few of other neighbors and not once did they take liberty to destroy or damage anyone's property.There is no excuse for such unprofessional behavior or conduct,This was malicious and ill will because this could have caused me great harm because of my disability.I want the matter to be resolved and the damage to be corrected. Loc. on card is ************ **

  

  Business Response

  Date: 09/29/2023

  We apologize for the delay. The Branch Manager went to the residence on 09/28 and placed new topsoil in the gaps in the grass to make it level.  After this was completed the branch manager asked ************** to inspect the work he had done,and she was satisfied with the outcome. We apologize for any inconvenience. 

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had orkin ******** **, come out to a simple wasps in my basement job on September 11th. The technician didn't have the equipment or protection to properly deal with it so she decided to go the spray route. She sprayed then left. She came back 2 more times to spray, after that no call no show and excuses when I called her to "remind" her of the appointment. I call the local office to see if this can be resolved and they were nice the first time. The technician called to schedule another appointment, no call no show again. This past week started September 20th I have been trying to get ahold of orkin for a refund as they charged my credit card before the job was completed. I was told the manager would call me and I haven't gotten anything even after multiple calls to the local office. As soon as my card was charged it seems like they are avoiding interaction with me. This feels like theft and I would really like this to be resolved. I have had to try to get my phone number and email corrected on my account multiple times and it seems like it never changes. They inputed my phone number one number off and my email one letter off.

  

  Business Response

  Date: 09/27/2023

  We apologize for the delay in this matter. The Area Manager contacted **************************** to discuss his concerns and apologized for the missed services and no replies from management.  He let **************************** know that he would be applying the refund to his credit card. Again, we apologize for any inconvenience in this matter. If **************************** has any further questions; he may contact us at ************.

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22,2023 I requested a termite inspection at my residence, An employee named ****** arrived, inspected the area and said he would send me the quote to my email address, As of this date, no quotes have been sent. I have called Orkin twice regarding this matter, and they have not reached out to **** want this noted also I wanted a written statement on the inspection, what was found and what was recommended.I am a homeowner and I need to protect the property from any findings in the future.Please help in this matter. Greatly appreciated. Sincerely, *********************

  

  Business Response

  Date: 10/24/2023

  We apologize for the delay in this matter. The Region Administrator spoke with **************** to confirm the email address on file was correct, and then she emailed the proposal to the customer. We apologize for the inconvenience in this matter. 

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We receive quarterly service and additional visits as needed. We have called the business over 6 times the local and then the 800 line. And have received no calls back. Issues started when we were scheduled for service on 8/18 and no one came. We never received a call for reschedule then were rescheduled 8/31 when we couldnt be home. So we tried to reschedule after 4 times finally got rescheduled for A 4pm-5pm appointment. But the tech showed at 2 pm which was 2 hours earlier than scheduled. No one was home so the inside of our home was not completed. We called the number again no answer or call back. Called the 800 number said they were reaching out to the branch manager to contact us. We told the 800 number we did not want to be charged until we received the full quarterly service. Still no call. Over a month ago but they still charged me. Still havent called back and now I have ants in my home. Attempted to call again for service again no answer. I am not getting the service I paid for. The most recent visit was $122.04 on sept 1.Before for $122.04 on May 26. I want the quarterly visit finished in entirety when we are home, including the inside of my home and the outside needs to be done again as there are spiders over my doors and deck. If this cannot be done I want my money for that latest visit return and my service canceled. My husband ******* can be here. I have added screenshots of my emails scheduling the appointments and then rescheduling. Than when they were here. Time stamp of email shows it was 2 hours before scheduled time. No call to us to inform it would be earlier than originally scheduled.

  

  Business Response

  Date: 09/27/2023

  We apologize for the delay and inconvenience in this matter.  The Region contacted ************ to address his concerns and scheduled a service for 10/4. The ************** Manager will perform the service at that time. Again, we apologize for the inconvenience and if ************ has any further questions, he may contact us at **************.

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if service is delayed and not communicated again. I will submit another complaint. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct #********** -SERVICE ADDRESS:1208 Diablo Pass My husband paid our account in full on 8/24/23. Please see the attached receipt and information from the bank showing this posted to his account on 8/28/23. We need to get this rectified ASAP We continue to receive past due notices and my husband made an additional payment Friday 9/22/23 in error. Friday's payment was made under the assumption, we may have owed additional interest until I pulled up our receipt from the original payment on 8/24/23 which showed us positive $1.97. When I contacted your office this morning, the lady I spoke with stated; the payment was reversed which is not accurate, based on the attached bank record. I need immediate attention to this matter. The payment made on 9/22/23 was an additional $200+.

  

  Business Response

  Date: 10/02/2023

  Rollins ****************** spoke with ******************* on 9/27/23 and apologized for the way her account was handled and explained that we reapplied the credit card payment from 8/24/23 for $4,263.34 which was reversed in error.  This payment paid off the account, and the credit card payment that was received on 9/22/23 for $217.12 was refunded to the customer (Authorization *********************** ID: ***********. We apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:09/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put door on crawl space door wrong. See pictures rats have started to get into my crawl space. The company has been unresponsive in communication. There is starting to be rat turds on the new tarp because they failed to vent one vent wrong and it is like a slide where rats can get in not straight up and down and do the crawl space door correctly, Contacted Orkin but they refuse to fix the work. When I went to talk to them in person one lady locked the door and only opened for Fed Ex recorded incident. They are refusing to fix the poor workmanship and as a result my crawl space is not secure. I already have rodents in the attic and repaired crawl space in May. I cannot afford the repairs especially from shoddy work. I have had to find other contractors to do the work correctly and will be going with one tomorrow if they do not fix their work and I will be billing them. Some pictures of me calling the main manager *********.

  

  Business Response

  Date: 09/28/2023

  We apologize for the delay in this matter. The Branch Manager contacted **************** to discuss her concern and has refunded the charge for the crawl door. Again, we apologize for any inconvenience in this matter. 

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20655494
  
  I am rejecting this response because: I havent been paid back for the door. Nothing shows up on the card I used. They did contact me. But they wanted to pay me 50 dollars less then what I paid for the door and I havent recieved a payment. Plus my tarp is still messed up. They offered to sanitize it after rodents pooped and peed on it. Rather then replace the part where the rodents pooped and peed on it seeing as they got through their access point. Plus they didnt fix the wire mesh.  They also waisted 8 hours of my time. Plus gas trying to contact them before I went to BBB and only cared to contact me after I contacted BBB and then lied about paying me back because nothing shows paid back in my account. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/04/2023

  We apologize for the delay and inconvenience in this matter.  The local branch has issued a refund via a check on 9/27 and may take up to 10 days for mail delivery.  The Branch Manager asked **************** to provide information where she states she was told the crawl door was $500, our rate card pricing is $450. **************** stated she had a break down on the cost of everything, however this has not been provided at this point, and the branch has refund her the $450, per our rate card. We have forwarded your comments to the *************** for review and again we apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20655494
  
  I am rejecting this response because: I still have not received payment from 9/27 and the person that showed up at the door today from Orkin to apparently sanitize the crawl space came to the wrong house unannounced during my sleeping time rather then call and spoke to my roomate ***** who told her if they needed to speak to me come back in 5 hours. I wanted the parts the rat popped on replaced and they are bothering me at my house rather then go to the second house where those services were rendered. They also still have not fixed the wire mesh in the back yard. On one of the vents.  In future a business needs to call before showing up at someones house. My roomate is sick with covid and still have not received any services or a refund. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/13/2023

  The Branch Manager spoke with **************** and confirmed the check has been received.  The manager also scheduled the additional service with the customer for 10/18/23 at *******. 

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20655494
  
  I am rejecting this response because:

  I spoke to Orkin today and recorded them. I  let them know about a guy from ************************** telling me about the fungi growing he said it had been growing for years.  
  

  Orkin said they sprayed. Orkin  came out in June of this year. But fungus shouldnt be growing in the kitchen there are no leaks in the kitchen.  My mom helped me realize that they put that they did fungi treatment on there document Orkin paperwork so asked them to come out.
  

  The business has declined to treat fungi treatment it has been 5 months.  I ask BBB not to send my response back and to mark not resolved. I have tried working with them lost two days wages. Spoke to psychologist to get my hours changed and cost me a psychiatry fee to deal with them doing the work wrong.  It has been a stressful 5 months with waisted trips in gas a couple to the court house. I only gave time because my mom said too. But also didnt want to have to go to court. I have spent over *********************************** another 3 more just printing out evidence.  Yesterday went there til 2-4 . They didnt have the right equipment. I make 30 dollars an hour. You would think with everything going to add up because they are refusing to fix what they did wrong that they would just throw the fungi treatment in. But if they want to be jerks about it, I have enough proof to prove it is growing the lady didnt want to see that evidence. She believes in her crew doing things right but I have pictures that they didnt do work right. At this point done with the stress from this business it obviously needs reform. Maybe even for Orkin to go in and get a new district manager or manager. I have over 20 pages of emails texts written to the bbb and the business. I contacted them in June. They  only cared about sending me a check after I waisted over 12 hours of communication. Was looking forward to not going down to court. But they dont care about what it has cost me only about making money off of not doing a job.   P.S this isnt all of my photos with no response from the manager. Orkin makes excuses for everything and at this point I am done. I know the mist doesnt bori mist doesnt cost ***** or they wouldnt have had enough to put tarp paper and had enough for all the vents. Just the door and the mist. I also got a quote and someone will be coming out Monday to do the fungi mist they did wrong. Its sad that it had to get to this point. I wanted nothing more then this to be over. But after one excuse after the other, its worse they put me through all of this. Court is like a relief now because at least I will only have to show up a couple times and it be over with. Wont have to deal with Orkin lady yelling or talking over me, because she was mad I am going to court. With them I had  to jump through a million hoops. When it should have been done a long time ago.  They cause stress. I cant tell you how many rodent bad dreams I had while waiting for them to fix things so rodents couldnt get in.  Yesterday  the Orkin guy saw a lizard who had managed to get in the one crawlspace vent they did wrong even with me adding an extra layer of protection with a vent cover on top of the poorly vented mesh that was like a slide they managed to get in.  He couldnt get out because of the silver thing I put up to protect it he was stuck. But its crazy. That this is where we are at where I have to keep going back to my property and fixing things they did wrong trying to protect the house from them not working with me.
  

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/31/2023

  Region Manager has called **************** twice to speak with her regarding her concerns.  At this point in time, she has not returned his messages, but has sent some text messages regarding some concerns over a service that was not proposed as a treatment (Borate of Crawl Space).  The Region Manager is awaiting her call to get this matter resolved.

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20655494
  
  I am rejecting this response because: Seeing as you are having a problem with your site please let them know I reject the response. And I do not wish to be contacted further by Orkin. I put that in my response. But they contacted me anyways. They are unwilling to resolve the issues they have caused. And at this point after 5 months of moisture problems hiring a lawyer for structural issue because my foundation is starting to go all of this could have been stopped if they had either done the borate treatment or paid me back for the door instead of waiting 5 months and allowing moisture problems to develop. This all progressed because of them. 

   

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted services with Orkin to take care of spiders in my home the first week in August. Someone came to spray my home on August 3, 2023 and he told me he would return in 2 weeks (August 17th). I ended up having a doctors appointment I couldnt reschedule at the same time and I called a few days prior to reschedule with Orkin. They called back the next day when I was unable to answer, so I called back later that day. I never heard back. Seeing that the company was not responsive, I tried to cancel my service on 8/29/23. I left a message at the company, and messaged via the online platform on 8/29. I never heard anything. I tried calling back a week later. A disgruntled sounding employee said that management would probably need to contact me. They never did. Today (9/23/23) I checked my bank statement and found that that have charged me for a new month subscription. I canceled within the first month. I need my money returned, as I followed due process and the company had dropped the ball. I need my cancellation to be dated the original date. I paid $226 for a light spray of some windows and then 10 sticky traps. Spiders were misidentified as cellar spiders when they were hobos. Charged $56 for the next month after I had cancelled the subscription.

  

  Business Response

  Date: 10/05/2023

  We apologize for the delay. The branch left multiple voicemails for ************, explaining the Easy pay program that she was set up for. ************ did return our call but received a voicemail, she stated she was happy money has been refunded. If ************ has any further concerns she may contact us at ************.

  Customer Answer

  Date: 10/08/2023

   
  Complaint: 20647137
  
  I am rejecting this response because: I did not receive multiple messages from the company. I received one call back when I tried to reschedule, and they left a message, to which I called back and left a message later that day. There was only a second attempt to reach me made when I called corporate and left the original BBB review, at which point they called to offer a partial refund. No other calls were made on part of the company to me after I had left messages.  Their above statement about multiple attempts to reach me are false. As of yet I have not received the refund to my account. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/13/2023

  We apologize for the delay in this matter. The local branch contacted ************* yesterday and confirmed that they are mailing her the $112 refund check that we currently have and that we will be mailing the additional refund of $170 once the branch receives the check. Again, we apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 10/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a bat problem fixed since September of 2022. The company has been out several times and the job still isnt fixed. I have been told by corporate and branch managers that I would reciprocate help or they would send a crew out to finish. Here I am a year later and still can not get ahold of anyone to have the problem resolved. I have made the first few months payments but no more because the job still isnt done. Now the finance company is trying to get paid when nothing has been done to resolve the issue. I am not paying any more money for negligence or not fixing my initial problem.

  

  Business Response

  Date: 09/29/2023

  We apologize for the delay in this matter. The Region Manager contacted ******************** to discuss his concerns and offered to send the technician out to resolve the bat issues, ******************** refused to let us come back out and fix the concern. He has hired another company and wants us to refund the amount he owes. The manager is processing the Rollins ****************** refund. Again, we apologize for any inconvenience in this matter.  

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20646784
  
  I am rejecting this response because:

  The facility has not reached out to me in regards to my request. They try to go around the problem or request at hand as much as possible. They have made several trips to try to complete a task and still didnt deliver.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/06/2023

  The Region Manager spoke with ******************** on 9/25 and ******************** let him know he didnt want a tech back out and it was agreed that we would allowance the remaining balance due, and again on 10/5. ******************** was upset that he got another collection call from ***. ***** is under the understanding that we are not refunding any money that was paid, but crediting the remaining balance due and he has agreed to that. We advised we submitted the request to remove the remaining balance, and that this takes some time to reflect on ***s end. We will reach back out to ***** once the *** allowance has been posted to advise him of the $0 balance due. Again, we apologize for any inconvenience and confusion on our part in this matter. 

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in January, I termites service and insulation service for pest done to my home. I was told that I will not have anymore mice problems in my home. I was told that they were going to put up steel wire under my crawlspace on the back porch so anything wouldn't come in anymore. I'm still seeing mice inside my home I had to call another pest control service to come out to my home today who found entry point around my home and inside my basement he seal everything up and also informed me that my crawlspace was fix like orkin told me and I was also informed that I don't have any termites. I was charged $7,375 for all of this service. ***** from orkin came out to my home and told me that I should have put concrete down under my house and crawlspace. I told him I wish you all would have told me this before charging me over $7,000

  

  Business Response

  Date: 09/29/2023

  We apologize for the delay in this matter. The local branch went out to the customer's home and shored up the exclusion work.  They will be providing some additional follow-*** at no charge over the next few weeks to ensure that the additional exclusion work addressed her needs.  Customer is satisfied with the resolution pending completion of the additional follow-***. We will continue to assist the ******* with their pest issues. 

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May'23 I called Orkin for pest control services for my condo unit. I was told the price would be $137 for the initial service and $40 for each follow up visit up to 4 visits. A technician came on May 31. He confirmed my initial charge was $137 and the next four visits would be $42.66 each. My credit card was put on file. I was told I would only be charged when service is provided and that I can cancel at any time. A 2nd appt was automatically scheduled for me at the end of June. An email notice was sent. I called to reschedule and confirmed on the phone the charge was to be $42.66. A technician came on 6/28. I did not reconfirm the charge at the time. Later that day I received an email confirm of the service call stating my charge was $127.99. I immediately (6/28) called customer service to complain. The call was unsatisfactory and the operator said he would refer the matter to a supervisor. I also emailed a complaint to the Orkin Branch. I received a call a few days later which stated my charge was $42.66. My credit card was charged the $42.66. 1st issue resolved.No additional auto scheduled appt made. I did not need an appt until Sept. On my Aug credit card statement was charged $42.66 on 07/30 but no service provided. I disputed the charge with cc. 8/26 I submitted an on-line request to cancel. I received a voice mail on 8/28 saying they needed a verbal request to cancel. I spoke with a rep on 8/28. She confirmed my cancellation but made a push for the $42.66. I sent an email to the branch manager on 8/26 to cancel and the reason. Since that time, I have been harassed with phone calls, emails, and text messages. Now they are trying to charge me an additional $127.66 plus the $42.66. Other than the first 2 service calls no additional services were provided. I was told I would be charged $42.66 when service is provided and that I could cancel at any time. I will not pay for services not provided.

  

  Business Response

  Date: 09/25/2023

  We apologize for the delay in this matter. The ************* has attempted to contact **************** to discuss her concerns but have been unsuccessful in reaching her. If **************** could contact us; we would like to resolve this matter. **************** can contact ** at ************.

  Customer Answer

  Date: 09/27/2023

  The district manager left me a voice message and text on Sept 18 stating that the past due has been cleared and my account has been closed. On 9/21 I received a letter from the branch manager threating to send to collection. This letter was dated 9/14 so I'm hopeful that this is just an issue with timing. Unfortunately at this time I can not say that I'm satisfied with the response. 

  

  Business Response

  Date: 10/06/2023

  We apologize for the delay.  The manager left a message and text for Ms. ***********;informing her that the balance on her account has been credited and the account canceled going forward.  He gave her his phone number if she has any additional questions. Again, we apologize for any inconvenience in this matter.