Complaints

This profile includes complaints for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rollins, Inc. has 640 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rollins, Inc.

  2170 Piedmont Rd NE Atlanta, GA 30324-4135

  
• 

  Rollins, Inc.

  3816 Dekalb Technology Pkwy Atlanta, GA 30340-3604

  
• 

  Rollins, Inc.

  695 Lyle Cir Lawrenceville, GA 30045-4470

  
• 

  Rollins, Inc.

  1945 Old Candler Rd Gainesville, GA 30507-7223

  
• 

  Rollins, Inc.

  1007 Mansell Rd Ste E Roswell, GA 30076-4805

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-13-25 we paid $200 for Orkin pest control. The tech did not provide the said service to our home as evidenced by the fact that he was not at our home long enough to do this. We have evidence on our home security system of his arrival which is not the time that the tech has documented on his invoice. The tech also called me prior to the time he said he arrived saying that he was lost and could not find our home. **************** has disputed the charge and refunded the money. This invoice should not be sent any further to obtain payment for a service not provided as said it was. I have called the office many times and spoke to an agent or left a voicemail and have not received any call back from the manger as Ive been told would happen.

  

  Business Response

  Date: 07/29/2025

  We apologize for the confusion on part in this matter. The manager contacted the customer to discuss their services and apologized for the inconvenience, the manager agreed to refund the charge for the service in question.  If the ******** have any further concerns, they may contact us at **************.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a standing monthly service visit for insect and pest control. The previous two months I have been charged without any service being done. They claimed to be in the building at certain times but I have camera recordings proving otherwise. I contacted customer service and they always say management will call me back but so far none have. I have attempted 3 times so far.

  

  Business Response

  Date: 07/23/2025

  We apologize for the delay in this matter. The Branch Manager tried reaching out to Mr. ***** leaving a voicemail letting him know that the account has been cancelled and the refund has been processed, please allow 7 to 10 business days for processing and mail delivery.  ************ has any further concerns; he may contact us at ************.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been doing business with Critter Control for over 4 years now for snake/pest control. I had to pay an upfront fee of $300+ then I pay a monthly $70 fee for a technician to come out and assess the property and spray for snakes/pests. Unfortunately, back in 2023, While I was paying my monthly fee, my 6 year old nephew discovered a 6 foot snake inside our pool area, and area that was supposedly sprayed every month. I have my subscription set to autopay, and I've never missed a payment, however, this month I failed to receive service on time, and subsequently, this evening when I arrived from a business trip, there was another 6-7 foot snake hanging from my carport. This is unacceptable. On their website it says that their work is GUARANTEED and that they are professionals, however, my technician explained to me, upon calling about my service, that it's the new manager that gives him his instructions and the new manager was supposed to call me to get me scheduled for this month, however, I never received any calls, emails, texts, no kind of communication for something I've spend thousands of dollars on now. It's been a week and I haven't heard anything back from them about receiving my monthly service.

  

  Business Response

  Date: 07/24/2025

  We apologize for the inconvenience in this matter. The manager contacted Ms. ****** to resolve her concern and agreed to forgiveness of past due balance, a full service scheduled for Thursday 7/24 with the District and Service Manager on-site, Service Manager will perform monthly services moving forward, regularly scheduled services and billing will begin during her August ******** Again, we apologize for the inconvenience in this matter and if Ms. ****** has any further concerns; she may contact us at **************

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to express my serious dissatisfaction with the service Ive received as a new Orkin client. I recently signed up for a one-year service plan after a colleagues referral, but my experience so far has been unacceptable and extremely frustrating.For my first appointment, the technician failed to arrive within the scheduled window, and no one contacted me to notify me of the delay. I had to call multiple times, wait on hold, and follow up just to get someone to show up. I was eventually issued a $50 credit, but the inconvenience and poor communication left a negative **************** was my follow-up appointment, scheduled between 12 PM and 2 PM. It is now nearly 4:00 PM, and no one has arrived or contacted me. Ive called three times, only to be told there is one technician covering all of *********, and hes overbooked. This is completely unacceptable. I rearranged my day, stayed home, and wasted hours once again due to your companys failure to honor a confirmed ************** make matters worse, my branch manager, ***** ********, who was listed on my initial report, has not replied to either of the two emails I sent. At this point, Im genuinely questioning whether he even exists. The lack of communication, accountability, and customer care is absolutely appalling.I am formally requesting:A full refund of my $270 initial deposit A direct phone call from someone on your executive team to address this matter This process has been so disorganized and unprofessional that filing a complaint with the Better Business Bureau was easier than getting a live representative on the phone. Voicemail and hold times should not be the standard experience for new customersespecially from a national brand.Please treat this complaint with urgency and respond immediately with confirmation of cancellation and refund.

  

  Business Response

  Date: 07/23/2025

  We apologize for the inconvenience in this matter. The ************* contacted Ms. ****** to discuss the concern and agreed to refund half of the first service due to her dissatisfaction with the service. The Region also scheduled a follow-up service for the morning of 7/23. Again, we apologize for the inconvenience and if Ms. ****** has any further concerns; she may contact us at **************.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complian, appears ****** has changed their appointment scheduling *********** they send a text to phone a day before giving a time frame to customer! This is unacceptable as many customers work and they dont know how busy we are and can't get away, Their website remove the actual DATE OF A VISIT. JUST PUTTING DOWN A MONTH ( This is unacceptable)Only the customer knows what **** OF THE MONTH THAT WORKS FOR ******* addition, there is no longer a BUTTON OR TAB FOR CUSTOMER TO reschedule of visits as a customer. That tab only open the day before an appt They act as if they are CONTROLLING WHEN TO SEE A CUSTOMER.Their office is normally NONRESPONSIVE to phone call to get a live agent

  

  Business Response

  Date: 07/22/2025

  We apologize for the inconvenience in Orkin's scheduling notification system.  The manager contacted Ms. ****** to discuss her concerns and offered to remove her from the notification system and have someone call her instead, but Ms. ****** declined and stated that now that she has a scheduled date that works for her. Again, we apologize for any inconvenience in this matter and if she has any other concerns, she may contact us at ************.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ***** (********, **) for overcharging, property damage, and false sales practices. I was charged $7,416 for insulation replacement and rodent exclusion work at my ***** sq. ft. townhouse, which several local professionals confirmed was grossly overpriced for the limited work performed.Issues I experienced:Technicians were hours late multiple days. On one occasion I waited from 9 AM to 3 PM, missing an entire day of work.The job was guaranteed to be done by Tuesday but was delayed with missed appointments and no communication.After insulation was installed, my AC system failed due to insulation debris clogging the air handler drip pan, flooding the unit. I had to buy a shop vac out-of-pocket and clean it myself. My home reached 7980F during the outage.The sales **** **** *******, claimed I had a rodent infestation. Multiple techs and outside pros later confirmed there was no sign of infestation. This was a false and misleading claim to upsell unnecessary services.Ive contacted Orkin to request:1.A detailed, itemized breakdown of the $7,416 2.A partial refund based on standard pricing and the damages 3.A written response within 7 business days If unresolved, I will pursue a chargeback, and report this to the *** and Georgia Attorney General.?Resolution Requested:A fair partial refund or adjustment, a corrected invoice, and accountability for false sales practices and poor service.

  

  Business Response

  Date: 07/21/2025

  We apologize for Mr. ******* dissatisfaction with his pricing and service, the manager contacted Mr. ***** to discuss his concerns and agreed to lower his pricing to $3,500.00. The manager inspected the home and assured the A/C unit was completely cleaned, pulled out his dishwasher to remove droppings (as well as a caught rat), and cleaned/sanitized the area. Again, we apologize for the inconvenience in this matter and if Mr. ***** has any further concerns; he may contact us at **************.

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with Orkin. We are supposed to have monthly service. They havent been here in at least two months. I have called numerous times, but I have heard nothing back.I would like to cancel the account with them. They have a credit card on file. I cant do this unless I talk to them.

  

  Business Response

  Date: 07/17/2025

  We apologize for the inconvenience in this matter. The manager contacted Ms. ***** to discuss her account, and the account has been closed and the credit card information removed. Again, we apologize for the inconvenience in this matter. 

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted a pest control company named ***** located in ***********, **. I have yellow jackets making a nest in my aluminum siding close to my front door. I am highly allergic to yellow jacket bee stings, therefore, I called immediately and bought Orkin s yearly plan if ****** plus a monthly fee of approximately 56 dollars every ************************************************************************* Cherry shill and their emergency numbers. I was given a second appointment on Friday, July 11 between 10-2 pm. No one showed up. At 3 :30 pm I called Orkin and was told my a woman named *** that she has no one in the field at my location and gave me another time between 4-6, Saturday, July 12 2025. I repeatedly called because on ***************** website they state they close at 5 pm. I called their emergency numbers ************ and ****** said she contacted the *********** location and sent a message to them about my time period but added yesterday being told no one in the field to come to my home is inexcusable. I will see if a technician from *********** location comes today, this afternoon as stated and specified under my Orkin account. I even sent them an email with an explanation of being highly allergic to yellow jacket stings as they continue making a nest in my aluminum siding on my townhome. I had vendors here who also were allergic to yellow jackets and had no ****** on them either.

  

  Business Response

  Date: 07/17/2025

  We apologize for the experience Ms. *********** has received, we strive for excellent customer service. The local ********************** contacted Ms. *********** to discuss her concerns and rendered a service on 7/12 to resolve her pest issues.  ****************** has any further concerns, she may contact us at **************.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** accepted responsibility for incorrect/inappropriate/fraudulent bill for questionable service not authorized by me, and after filing complaint with BBB, contacted me with commit to reversal but Orkin did not reverse attempt/process to collection through ***********************.

  

  Business Response

  Date: 07/16/2025

  We apologize for the inconvenience in this matter. The local branch made several attempts to reach the customer with no success or response.  The manager has contacted the collections department and requested the collections calls be stopped, they also confirmed the bad debt was recalled back in 2023. Again, we apologize for any inconvenience in this matter. 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month in June I was supposed to have Orkin come spray inside my home. I had called to reschedule because my mom was recently put into hospice and I didn't have anyone to watch her for me to go home to meet the Orkin guy. The lady I spoke with on the phone said she can have him go ahead and treat the outside and she would schedule him to come later that day to spray the inside. The guy never showed up so I called the next morning to schedule a time for him to come out. The lady from Orkin said she would get a hold of him to schedule a time and get back with me. I never received a call back nor did they show up at my house. So I called the next morning. She told me the same thing. When I pointed this out to her, she reassured me that she would get with him to set up a time to spray and call me back. Again no show, no callback. Since this happened on a Friday I had to wait until Monday morning to call back. The lady put me on hold and told me she just messaged him and when she hears back from him she will message me a time and day that he will come out and spray the inside of my home. This back and forth has been happening for over 2 weeks now with no resolution in site. I am current on my billing and have never been late on a payment but yet, they never came out to spray the inside of my home. They certainly charged me for last month. Unfortunately I signed a contract with them for a year's worth of service but can't get the services I pay for. I called again this morning to try to set up a time and a date and was told to call back next week, So I guess I will pay for another month without them providing services.

  

  Business Response

  Date: 07/10/2025

  We apologize for the inconvenience in this matter. The manager contacted Ms. ******* to discuss her concerns and scheduled a follow up appointment for 7/9 which was completed by the **********  The manager also offered a free service due and take care of any issues that arose due to our lack of communication. If Ms. ******* has any further concerns or questions, she may contact us at *************.