Complaints
This profile includes complaints for Georgia Natural Gas's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 155 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
JULY 11, 2025, RECEIVED LETTER FROM GEORGIA NAUTRAL GAS STATING MY EMAIL ADDRESS IS INVALID WHICH IS A "LIE". I WANT NAME, ADDRESS, TELEPHONE NUMBER OF PERSON OR AGENCY STATING MY EMAIL ADDRESS INVALID.
Business Response
Date: 07/25/2025
We have reached out to the customer to address his concerns and are committed to providing ongoing assistance. We believe the matter is resolved.Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a car from ******** ****** in ****** ** in September of 2024. In January of 2025 the car stopped working completely. I have tried and tried to get ******** to fix it as I bought warranties but ******** says they cant. I have paid over $1000 to two different shops and the car is not fixable. I tried to get the dealer to trade but they would not. I believe they were well aware of the issues with the car when it was sold and screwed me over in the sale. I have attempted to contact management and no one will return my calls.Business Response
Date: 07/14/2025
This was sent in error to Georgia Natural Gas. No action required by Georgia Natural Gas. Please close.Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company is price gouging. I fail to understand how I continue to owe the exact same amount for this bill in April of 2025 and AGAIN in June of 2025. The company NEEDS to be regulated. The cheating is getting out of hand! My issue is billing and price gouging. Regulate gas companies in Georgia ??Business Response
Date: 07/15/2025
We have made several attempts to contact the customer and remain committed to providing the necessary assistance. We welcome their feedback and look forward to addressing any further concerns related to their account.Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for the debt alleged by GEORGIA NATURAL GAS. There is no agreement between me and GEORGIA NATURAL GAS, and they have not provided the original contract as requested.Business Response
Date: 06/24/2025
We have made several attempts to contact the customer via phone and email but have been unsuccessful. If the customer chooses to contact us, we will be happy to address their concerns. We are available Monday through Friday from 8 AM to 5 PM at ************.Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Now I understand why companies like this are seen as vultures. Got behind paying my bill due to medical bills from a back injury that happened in December. An injury that limited my ability to work. As I Herniated two discs in my lumber spine. Without notice and before this months due date. They disconnected my services and now that the account is paid won't turn it back on until monday...a 4 day wait. That's even after I called this Monday to tell then I was scheduling a payment for the 12th and to try get to get scheduled for reconnection on the 12th. The man i spoke to was a** and unwilling work with me. Is this how Georgia Natural Gas treats Georgian? I ain't the one to f*** with. I expect to he pro rated for any days of service that I continue to miss especially since I'm on a flat billing which I know is technically a biding legal contract.Business Response
Date: 06/19/2025
We have made several attempts to contact the customer without success. We are happy to address any concerns they may have,and we encourage the customer to return our calls at their earliest convenience.Initial Complaint
Date:05/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ask for account in my name for vacant house. Get. escalated bills with no gas being used. Inspection shows leak at their connection. Charges continue after service was cut off by inspector.Business Response
Date: 05/16/2025
We have made multiple attempts to reach the consumer but have been unsuccessful. We would appreciate the opportunity to address their concerns and encourage the consumer to contact us at their earliest convenience. We are available toll-free at **************, Monday through Friday from 7 a.m. to 8 p.m., and Saturday from 8 a.m. to 5 p.m.Customer Answer
Date: 05/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:04/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently signed up with GNG for a 2 month contract at a therm rate of .499. I just received my bill for 1 -ONE day of $53.34 with no gas usage. I contacted GNG and asked what this charged was for and they informed me that it was a monthly fee charged by *************************. I have had gas service for years from other vendors and have NEVER paid a monthly fservice ee of $53.34 for use of gas lines. This just seems like a scam to me. I can only imagine what my bill is going to be once I actually have gas usage. Can't wait for my 2 months to be up! Will never recommend GNG for gas service!Business Response
Date: 04/28/2025
We have thoroughly addressed the customer's concerns, and we are open to any additional questions the customer may have. We consider this matter resolved and appreciate the customer's understanding.Customer Answer
Date: 05/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September 2024 I called in and requested new gas service for 316 Interlake Pass. I explained that I needed gas service to be able to use the oven. A technician came to the house and turned on the gas then came into the home (roommate was there) and proceeded to go into the attic and switch my furnace from electric to gas (without our knowledge). As weeks went by the gas bill kept getting higher and higher. I called in January and ask how this bill could be so high with me just using the oven once or twice a month. I was told that the bill was correct that nothing was wrong with the meter and that they would not send anyone out to check on the gas and they would not investigate the matter. In February 2025 I sent in an email requesting an investigation into why the gas bill was so high? I was told that the furnace, hot water heater, fireplace and oven were all running on gas. I asked for them to double check because everything was working in the home prior to me starting the gas service, After a few emails I was told that the water heater was not gas but everything else was. I requested to terminate to service because I could no longer afford to stay in the home due to the fact that GNG had switched my furnace to gas without my permission. I was charged an early termination fee of $100 because of a mistake made by GNG. To add insult to injury I was told they would not go back into the attic and switch the heat back to electric. I then had to pay a contractor to make this switch.Business Response
Date: 04/14/2025
Our company has contacted the customer to address their concerns, and we have reached an agreeable resolution. The customer had no further questions, we consider this matter closed.Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been customers for almost 10 years. We received a postcard on Feb 7 stating that our rate plan expired. We called and locked in the new rate. This was the first correspondence we had received. I just received my feb bill and its $800. I called in to understand what was happening and was told we didnt lock our rate in time. We were not told that our rate would go to 2.26 from .49 or we wouldve called immediately. The representative was unwilling to adjust the rate to what we should be paying .59 as well as the supervisor. He did offer a $300 credit which basically meant I would be charged over double what I was supposed to pay. All I am asking is that I am charged the negotiated rate instead of the price gauging rate since I was not informed that the rate would increase until February 7thBusiness Response
Date: 04/04/2025
We have contacted the customer, and we have reached an agreeable resolution.We consider this matter closed.Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We originally signed up for Georgia Natural Gas when we purchased our home new in 2020. We had a set rate at the time somewhere around $.65 per therm. At the end of the 12 month period, the price went up to $2.29 per therm!!!! Georgia Natural Gas said they let us know our rate was expiring but since we are on auto pay and paperless billing, we never received notification. Increasing the price 3.5x and keeping it that way for years is both asinine and predatory. If rates exist in the $.60-.70 range, no one would ever choose $2.29. They are hoping and praying people dont notice and just pay thousands of extra dollars. No one should charge 3.5x under any circumstance. This is unethical and should not be allowed.Business Response
Date: 03/31/2025
We have contacted the customer, and we are currently assisting the customer with their concerns.
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