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Find a Location

Georgia Natural Gas has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Georgia Natural Gas

      817 W Peachtree St NW Ste 1000 Atlanta, GA 30308-1147

      BBB Accredited Business
    • Georgia Natural Gas

      PO Box 440667 Kennesaw, GA 30160-9533

      BBB Accredited Business

    Business ProfileforGeorgia Natural Gas

    Natural Gas Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.02/5stars

    Average of 91 Customer Reviews

    Customer Complaints

    179 complaints closed in last 3 years

    58 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/19/1999

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Georgia Natural Gas offers gas services.

    Products & Services

    Natural Gas Supply

    Business Details

    This is a multi-location business.

    Find a Location

    Georgia Natural Gas has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Georgia Natural Gas

        817 W Peachtree St NW Ste 1000 Atlanta, GA 30308-1147

        BBB Accredited Business
      • Georgia Natural Gas

        PO Box 440667 Kennesaw, GA 30160-9533

        BBB Accredited Business
      Location of This Business
      817 W Peachtree St NW Ste 1000, Atlanta, GA 30308-1147
      BBB File Opened:
      4/8/1999
      Years in Business:
      25
      Business Started:
      1/1/1999
      Business Incorporated:
      6/10/1996
      Accredited Since:
      10/19/1999
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • SouthStar Energy Services, LLC
      • GNG
      Hours of Operation

      Primary

      M:
      7:00 AM - 8:00 PM
      T:
      7:00 AM - 8:00 PM
      W:
      7:00 AM - 8:00 PM
      Th:
      7:00 AM - 8:00 PM
      F:
      7:00 AM - 8:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Consumer Relations, Customer Care Supervisor
      • Antoinette Jackson, Manager, Customer Relations
      • Timothy Hosea
      Contact Information

      Principal

      • Consumer Relations, Customer Care Supervisor

      Customer Contact

      • Antoinette Jackson, Manager, Customer Relations
      Additional Contact Information

      Fax Numbers

      • (404) 685-4118
        Primary Fax
      • (404) 257-4118
        Other Fax

      Phone Numbers

      Customer Complaints

      179 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/18/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      March 16, 2024 I receive a bill for February 2024 for $329.10. I could not beieve it since all my utilities are $400 a month. I called Georgia Natural Gas on February 4 and signed for a program where my bill was suppose to $115.24 March 2024 until March 2025. Imagine mu surprise went I went to pay my bill. It was #***.77. What happen to the budget deal that I agrre to February 4, 2024 to pay $115.24. I cannot afford to pay another $300 gas bill when I thought I had taken care the situation. I am a Good customer always pay my bil on time.
      Read More

      Customer Reviews

      91 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      hak k

      1 star

      03/29/2024

      I set paperless and auto payment. House been empty for couple years and autopay source credit card expired. I had not received any notification for 6 months and GNG finally sent email with 5 months charge and $120 late fee. I've talked to couple of operator and they wouldn't wave the late fee.Stay away with GNG

      Georgia Natural Gas Response

      04/08/2024

      We are sorry you are having this experience; we will be glad to discuss your concerns with you. Please you may give us a call at 1-877-850-6200 or 770-850-6200 We are available Mon - Fri 7am - 8pm and Sat 8am-5pm. Thank You.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

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