Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cricket Wireless, LLC has 631 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.09

    Average of 164 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Latrisha A.

      Date: 11/18/2025

      Cricket allowed someone to log into my account, change my pin, and move my Sim card to another phone. The people in the store tried their best to help. But because someone changed the pin they couldn't help. We couldn't even call from the store. We had to use someone else phone that had cricket service just to call. I had proof that someone hacked my phone. But that still didn't matter to the person on the phone. All they would say is what is the pin. These hackers were able to use my phone to take money from me. I couldn't get them to stop the service because I'm not paying for a phone i can't make calls from. I couldn't even get them to take my bank information off the account because these hackers changed the name on my account. ******************** allowed this to happen not to just my phone but to also the other 2 phones on my plan. I have tried to get their help for this situation but they don't care to help all they want is for me to pay my bill. I've been a cricket customer for over 10 years and this is the thanks I get for paying on time every time.

    • Mike K

      Date: 11/06/2025

      Don't ever get Cricket Wireless just horrible service, long wait times,scammers

    • David A. P

      Date: 11/04/2025

      Was being charged after I switched carriers. Had to wait 20+ minutes with ***************** then had to speak with a foreign lady that I could hardly understand, but understood that they don't refund money! Was without their service for over a month and Cricket had sent me a text stating they hated to lose my business, but **************** said because I didn't cancel one of the phone numbers with them was the reason I was billed. I explained that I didn't have Cricket anymore, the number was not transferred to my new carrier, so there was no way I could use that number if I tried! They still refused a refund, but did cancel the phone number (which wasn't theirs to begin with) and canceled auto-pay.

    • cesar G

      Date: 10/30/2025

      I paid to start service, and cancelled an hour later, due to issue with current carrier, Cricket would not refund me, even though it said they would if it was an online order. **************** was the worse. very disappointed, glad I did not make the jump

    • Sandra M

      Date: 10/30/2025

      I have been a Cricket customer for about 20 years and had been satisfied with the service until recently. A couple of weeks prior to a planned trip abroad I had to replace my iPhone as the *** port was failing and not charging the phone reliably. I was disappointed that there were no upgrade deals for existing customers, but paid over $700 to get a new iPhone through Cricket. Not on a payment plan but fully paid for. I went online prior to my trip and signed up for an international calling plan. It wasn't clear, but apparently the plan only covered calling from the ** to the foreign country, not cell service in the foreign country. Which I discovered at my destination. Just get a SIM card, right? Only, no; Cricket locked my phone for six months post-purchase. I couldn't log on to the Cricket site with my tablet when I had wi-fi service, so I had to wait forever for a representative while using someone else's phone. Cricket refused to help, just kept parroting "terms and conditions" and didn't have any concern for my situation - in a foreign country with no cell service, even while acknowledging I was a long time customer. Obviously ******************** has no regard for their customers. I'm stuck with ******************** for five more months at which time I will switch to another carrier (not ***** who owns Cricket). I learned after the fact that I could have purchased the same phone for the same price directly from *****, who never locks the phone and provides after purchase support that Cricket does not. Shame on you Cricket!

    • Travis B

      Date: 10/28/2025

      Cricket wireless will not longer be receiving my business. They literally scammed me out of my money and basically told me there was nothing they could do. I made a payment last night and woke up the next morning to see my services were disconnected. I called 3times only for them to come up with different excuses not to restore my services. I dont recommend anyone to go to cricket. I hope they dont earn another dollar.

    • Gyongyike S

      Date: 10/21/2025

      I'm glad I was able to switch my service to another carrier. They actually talked me through how to unlock the phone so I could do this otherwise I would have no service because upon calling cricket they were not willing to help me unlock the phone. I was signed up for automatic payments which for some reason didn't happen once or twice so going into the office I had to pay a $5 service fee to make my payment. After speaking to someone about a refund for the rest of the months unused time, I was told their policy is not to issue refunds for any unused phone time. I would highly recommend not using this company

    • Beverly P

      Date: 10/18/2025

      I ported my phone number after 10 days after auto pay was drafted. Now they are refusing to refund of unused auto pay payment. If you have auto pay do not port after they get your money because you won't get it back. This is stealing.

    • Flora G

      Date: 10/14/2025

      The supposed manager was rude and disrespectful! When I told her she had an attitude so said she was gonna kick my old ass! Would not give me owner information and gave me false info concerning my phone that I purchased at this store! I have been with cricket for about 25 years and have never been met with such disdain! Gross misconduct and extremely unprofessional! Watch out seniors and disabled people!

    • Michelle N

      Date: 10/08/2025

      After being a Cricket customer for years, today was horrible. I called Cricket customer service several times with hold times of over 60 minutes. That's ridiculous, especially when I called as soon as they opened their call center. Then they would disconnect the call. I even tried using online chat support via text. That's no help. Then I find out I would have to pay over $800 to upgrade my phone. I decided to go with another company and happy I did. I received 2 new phones, cases and screen protectors for both phones for less than $800. I do not recommend Cricket.

    Cricket Wireless, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.