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Business Profile

Live Streaming

NFHS Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Complaints

Customer Complaints Summary

  • 113 total complaints in the last 3 years.
  • 73 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase this subscription to watch my grandson play basketball. Every year their are issues with watching games; usually it is due to a camera issue that never gets resolved. This year alone so far in the basketball season I have missed 1/3rd of the games I have tried to view. Your only resource it to email them and they reply and do nothing. If you expect something like a refund for all the games you pay for and can't see, the only resolution they have is to cancel your subscription! The idea of this service is wonderful but for whatever reason they can't seem to provide a quality service. If this happens to me it happens to everyone. You cannot even talk to anyone. There is a phone number on line but it is just a recording to tell you to email them. Can't someone do something???

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription with this company back on 8.21.2020. However, this company has continued to charge my PayPal account ***** per month since 2020. Unfortunately, I just noticed the issue, but the company is unresponsive and all of the ways they have listed to cancel do not work. I have asked them for a refund of ****** for 36 months of unauthorized charges. There were a few other months in 2020 that I was charged, but am only asking for a refund for 2021, 2022 and 2023. I will be submitting a problem report for as many of the charges that PayPal will allow.

    Business Response

    Date: 10/18/2024

    Hi ********, 

    Thank you for bringing your concerns to our attention. We sincerely apologize for the delay in addressing this complaint and we appreciate your patience as we worked to resolve the issue.

    As you may recall, our team followed up in February regarding your ****** subscription and issued a refund for the charges from August 2023 to December 2023. We understand your concerns about the ongoing charges and are here to help.

    While our standard policy states that all sales are final, we value your feedback and want to ensure you feel supported. If you have any further questions or if there are additional details youd like us to consider, please dont hesitate to reach out to our support team.

    Thank you once again for your understanding. 

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribe to NFHS Network in order to watch the various extended members of my family play and coach at their schools in a number of sports. I have watched several games on my computer and on Roku. Recently I have been unable to see games on Roku due to their showing no NFHS Network on my TV. Also, I have been unable to watch on my computer due to NFHS Network setting up a "chat" screen designed, I am sure, to cut down problems. Unfortunately the screen covers 1/2 of my screen and I cannot watch the games. The screen cannot be deleted and due to it not being fully developed, I cannot communicate on it. I have written several emails to NFHS Network about the problem, and while the computer respond right away assigning a case number, and telling me that someone would contact me about the problem, no one has ever attempted to help me solve the problem, and other than email I am unable to communicate with them. HERE IS WHAT I AM ASKING FOR: First of all, solve the problem of the computer screen. Secondly get Roku straightened out and finally, refund a month's fee due to my inability to watch games properly. I am also filing a BBB complaint about Roku problem, with Roku being totally impossible to communicate with, and have no responses to any attempted emails.

  • Initial Complaint

    Date:12/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are trying to cancel our subscription with NFHS and are unable to. We try to sign into our account and keep getting a message saying our login and password are incorrect . All we get is a robot trying to help us and a recording when we call customer service. They are charging our credit card every month and we can't get a hold of them to stop it.

    Customer Answer

    Date: 01/05/2024

    The matter has been resolved

    Thank you

    ***** *********

    Business Response

    Date: 10/16/2024

    Hi *****, 

    Thank you for reaching out, and I sincerely apologize for the delay in addressing your concerns. After reviewing your account, I can confirm that your subscription associated with your email provided was successfully canceled on January 4, 2024, and no further charges have been made since that time.

    If you still need assistance or have any additional concerns, please dont hesitate to reach out to our support team at ***************************************** Were here to help and ensure everything is resolved to your satisfaction.

    Thank you for your patience, and we appreciate your understanding.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:12/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to this to watch my grandson play football, it was stated that this would be a recurring charge until I cancelled. I could not hear the game and was very dis-satisfied. I emailed several times asking for refund and cancellation of my subscription. On 11/20/2023, I received an email my subscription was cancelled. I have not received a refund and I am still getting billed.

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NFHS Network costs me 11.99/month. For the 2023-2024 Basketball season, customers are unable to watch **************************** in ***************. This is not due to technical difficulties beyond the networks control. The issue is caused by the school placing duct tape over the camera. I have notified customer support several times with no answers or solutions. I understand the coaches may not want local coaches watching and scouting their games, but I am not a coach. I am a paying customer. It is inappropriate for NFHS not to investigate this intentional interference. All individuals paying for a subscription that live in Limestone County and Lauderdale County ******* should receive half off their subscription for the basketball season. I pay a quarter of the price for ESPN+ and zero issues.

    Business Response

    Date: 10/24/2024

    Hi *******, 

    Thank you for your patience, and I sincerely apologize for the delayed response regarding your concerns about streaming **************************** games. I understand how frustrating it must have been to pay for a service and not be able to watch the games as expected. Weve been working with the school to address the camera setup, and were aware of the ongoing challenges.

    Since youve already canceled your subscription, Ive gone ahead and issued a partial refund for your subscription charges. We genuinely appreciate your feedback and are committed to making improvements based on these types of issues.

    If theres anything else youd like to discuss, please dont hesitate to reach out.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ********************

    Customer Answer

    Date: 10/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:11/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 11/2/23, I ordered a *** of a **** state championship football game. When we received it a week later and played it, only half the game was on the tape. The first half was almost completely missing. And they knew it was missing based on the options at the beginning of the **** I emailed ***************************** which was the email address I received the email confirmation from. I said I wanted a full refund. I didn't receive a response. I tried emailing the other email addresses showing on my order. My emails were rejected. I emailed the business on the BBB site but other than that, I haven't found any other way to contact them. I'm guessing they are counting on me giving up like most people. I spent a total of $42.10 for the *** and the order number was yhst-**************-*****

    Customer Answer

    Date: 11/20/2023

    Please close this case as I have been issued a full refund.

     

    *********************

  • Initial Complaint

    Date:11/10/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered service in Dec 2022, then cancelled in Jan 2023. NFHS sent an email confirming the cancellation. But they continued to bill me $12.98 every month, and I just noticed the charge on my Oct statement. It is impossible to call, and when I sent email complaining of the issue, NFHS denies charging me, even though I sent in a picture of my credit card statement and a copy of the cancellation email. This company is a fraud, trying to steal money from parents who want to watch high school games on TV. Once they get your credit card number, they will steal from you every month until you cancel the card. Same as all the other complaints on BBB.

    Business Response

    Date: 10/10/2024

    Hi ****, 

    Thank you for sharing your feedback. We sincerely apologize for any billing issues youve encountered and acknowledge that this concern dates back some time. In our efforts to enhance the overall customer experience, we are committed to improving our services and support. We regret if we fell short of delivering the experience you expected.

    Were always here to help and welcome the opportunity to further assist if you have any remaining concerns - feel free to reach back out to our team at ***************************************** Your feedback is valuable, and we're committed to providing a better experience for all NFHS Network fans.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager

    Customer Answer

    Date: 10/16/2024

     
    Complaint: 20854947

    I am rejecting this response because: It took almost a year for the NFHS network to get back to me, and I still deserve to be refunded for the months I was billed after I cancelled (and received confirmation of the cancellation). Refund the rest of what you overcharged me to resolve this issue.

    Sincerely,

    **** *****

    Business Response

    Date: 10/16/2024

    Hello, 

    Thank you for your response and for allowing us the opportunity to make this right.

    Ive reviewed your account and identified the charges that remained after your cancellation. Im happy to let you know that Ive processed refunds for the payments from January 2023 through July 2023. You should see these funds returned to your account within the next 7-10 business days.

    We truly appreciate your patience, and were sorry again for any inconvenience caused. If you have any further questions or need additional assistance, dont hesitate to reach out. Were here to help.

    Best, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

  • Initial Complaint

    Date:11/08/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $20 for a copy of a digital copy of a volleyball game and didn't get it. See attachment

    Customer Answer

    Date: 10/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:10/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canncellation policy and procedures not possible to follow instructions. I tried two cancel last April but billing recurring.

    Business Response

    Date: 10/16/2024

    Hello *******, 

    Thank you for bringing this to our attention, and Id like to sincerely apologize for the delay in addressing your concerns. I understand how frustrating it must have been to deal with recurring charges after attempting to cancel your subscription.

    After reviewing your account, I can confirm that your cancellation has been processed, and Ive also issued a refund for the last six months of your subscription. You should see the refund reflected in your account within the next 7-10 business days.

    If you are still experiencing any issues or have any further subscription or billing concerns, please dont hesitate to reach out to our support team at ***************************************** Were here to assist and ensure everything is resolved smoothly.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager, ******************** 

NFHS Network is NOT a BBB Accredited Business.

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