Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to travel to my sons high school football game and saw many advertisements to watch online via NFHS Network. I was reluctant to subscribe to their network as I thought it may be a scam but I went ahead and did it. There have been two scheduled games since I signed up and neither of them were streamed. The screen was black and It kept telling me there was an error. I am very unhappy and the customer service is not helpful. I have since canceled my "subscription". Consumer beware.

  Business Response

  Date: 09/30/2024

  Hi *******, 

  We understand how disappointing it can be to miss your son's games after subscribing to the NFHS Network, and we appreciate you sharing your experience.
  
  After reviewing your support ticket, I see that there were issues with streaming the specific games you were looking forward to. We regret that those games were not available, and we have processed your refund as you requested.
  
  We will be reaching out to the school to discuss the streaming challenges and explore potential solutions for future broadcasts. Your feedback is valuable to us and plays a key role in improving our service.
  
  If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding as we work to enhance the overall experience for our users.

  Kind Regards, 
  **** *. 
  Voice of the Customer Program Manager

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to this service on 9/4/24 and paid for the year. I have been unable to watch any games due to the service stating they are having technical difficulties. I have attempted to request a refund via email, chat and by leaving a voice mail message and have been unsuccessful.

  Business Response

  Date: 09/30/2024

  Hello ******, 

  We understand how frustrating it must be to miss the games you signed up to watch, and we sincerely apologize for the inconvenience. After reviewing your previous support tickets, it seems weve been working to gather some additional details to help locate your subscription and assist with your refund request.
  
  Weve also escalated the issue to the school to help resolve the camera problems that may have caused the technical difficulties. If you can provide the needed subscription details via your support ticket, well be happy to assist further.
  
  We appreciate your patience and want you to know that were continuously working to improve the overall experience for all our fans.

  Kind Regards, 
  **** *. 
  Voice of the Customer Program Manager 

• Initial Complaint

  Date:09/21/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/5/24 paif for one year streaming of high school football. The company nfhs network is not providing live streaming. There have been several complaints I'm sure. I paid this amount for nothing and I believe I am notifying you within allotted time for a refund.Thank Y9u **** *****

  Business Response

  Date: 09/30/2024

  Thank you, ****, for bringing this to our attention. We understand how frustrating it can be when streaming services dont work as expected, and we apologize for the inconvenience. After reviewing your account, I can confirm that your refund has been processed.
  
  Well be following up through your original support ticket to gather more details about the schools and events you were trying to watch. This will allow us to work directly with the schools to address any streaming issues and improve the overall experience.
  
  If you have any further questions or concerns, please feel free to reach out. We appreciate your patience as we work on resolving this matter.

  Customer Answer

  Date: 10/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a yearly subscription to be able to watch high school sports. Since my purchase in September 2024, I have not been able to get any telecast to play. They always have technical difficulties, it will stay on that until they take the game off the schedule line it was not a scheduled game. The only way to contact them is an email, that they dont respond to at all or they respond the day after the telecast, stating they were having technical difficulties. I want a refund for the subscription that I paid for and for others to know what a scam they are. Thank You ***** *******

  Business Response

  Date: 09/30/2024

  Hi *****,

  Thank you for sharing your experience. We understand how frustrating it can be when the service doesnt meet expectations, especially when youre trying to watch important games.

  I've reviewed your support tickets with our team and the issues youve reported. Were actively working with the school to resolve the camera and streaming problems youve encountered. Our team is committed to improving the overall experience and ensuring these types of disruptions are minimized in the future.

  If you have any other questions or need further assistance, please dont hesitate to reach out. Were here to help and appreciate your patience as we work on resolving this.

  Kind Regards, 
  **** *. 
  Voice of the Customer Program Manager

• Initial Complaint

  Date:09/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently noticed I had been charged since march for a subscription that I thought was canceled. I reached out to customer service and they showed no remorse that *** paid 100+ dollars without any notice of renewal. This company is stealing money and know exactly how to do it.

  Business Response

  Date: 10/15/2024

  Hi *******, 

  Thank you for bringing this to our attention, and Im truly sorry for any inconvenience this may have caused. We understand how important it is to have a smooth experience with your subscription, and Ill be personally following up to make sure everything is set right for you.
  
  We appreciate your patience and look forward to resolving this for you. If you have any further questions or concerns, please dont hesitate to reach out were here to help.

  Kind Regards, 
  **** *. 
  Voice of the Customer Program Manager, ******************** 

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not able to watch any event (not even one) and want a refund.

  Business Response

  Date: 09/06/2024

  Hi *****, 

  Thank you for reaching out, and were sorry to hear about your experience.I understand how frustrating it must have been not to be able to watch the events as expected.
  Ive reviewed your account and can confirm that your subscription has been canceled, and the refund for your annual subscription has been processed. Please allow 5-8 business days for the refund to go back to your account. If you have any further questions or concerns, please feel free to contact our customer support team, and well be happy to assist.

  We appreciate your feedback and are committed to continually improving the experience for all of our users.

  Best, 
  **** P 

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Hello, A refund was processed by NFHS network so you can cancel my complaint
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried unsubscribing from NFHS emails for at least two years, but am never unsubscribed.

  Business Response

  Date: 08/27/2024

  Hi Kent, 

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience youve experienced. I have reviewed your account and confirmed that your request to unsubscribe from our emails has been processed. Your feedback is valuable to us, and we are committed to ensuring that similar issues do not occur in the future. If you have any further concerns or questions, please feel free to reach out to our customer support team.

  We appreciate your patience and understanding.

  Kind Regards, 
  **********
  Voice of the Customer Program Manager

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23rd I was googling to find out the time of my son's football game, *************************** **********************************. One of the top ****** searches was a company advertising streaming the high school game. I am not one to fall for scams but it appeared to be a reputable website and I searched around the website a bit and it seemed legitimate so I subscribed. They have two packages, one per month at $13 and some change and one for an annual membership for over $75. I elected to use the monthly subscription. I sat and watched a black screen with a countdown to game time. I thought it odd that the camera wasn't on showing the field pregame but anxiously awaited it coming on. At game time (7:30 pm) it switched to a black screen with an error "Please stand by. This event is produced by an automated camera that is experiencing technical difficulties. Due to these technical difficulties, this event will not be streamed. We are aware of the issue and apologize for the inconvenience." I waited for a bit more but eventually went to other sporting events advertised on the website, all with the same error message. I then backed out and went to ******. All reviews are one star and complaining of the same issue. I used their "Chat" option and requested a Refund and they have a "NO REFUNDS" policy. Convenient considering they offer no services. This company should not be allowed to scam people like this and should be blocked online. One reviewer said they continued to charge his card for months. I will be vigilant with monitoring my card charges but it is disgusting to take advantage of parents that just want to see their kids play when they are out of town.

  Business Response

  Date: 08/27/2024

  Hi *******, 

  Thank you for sharing your experience with the NFHS Network. We understand how important it is to stay connected to your childs events, and were sorry that you encountered technical difficulties during your son's game. Weve reviewed your account and have taken the necessary steps regarding your subscription.

  We are committed to improving our services and ensuring a better experience in the future. If you have any additional questions or need further assistance, please feel free to reach out to our customer support team. We value your feedback and are here to help.

  Best, 
  ************ 
  Voice of the Customer Program Manager

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed $11.99 for 10 months after I cancelled and did not use the service. Was refunded only 1 month. No billing statement or receipt was sent via email or otherwise during those 10 months.

  Business Response

  Date: 08/21/2024

  Hi ***, 

  We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. I have reviewed the support ticket you submitted and have taken appropriate action in response to your concerns. Your feedback is important to us, and we are committed to addressing any issues to improve our service.

  If you need any further assistance or have additional questions, please feel free to contact our customer support team directly.

  Kind Regards, 

  ************
  Voice of the Customer Program Manager 

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've unsubscribed plenty of times from nfhs network and their ignoring it. I've also sent an email with no response back. They feel that they don't have to abide by rules. There's no cs number to call and their **** never respond to emails. I had this same issue when i was subscribed. Complaints need to be filed on them with ftc for fraud since they refuse to cancel subscriptions.

  Business Response

  Date: 08/02/2024

  Hi ******, 

  Thank you for bringing this to our attention. We apologize for the frustration you've experienced with your NFHS Network subscription. I'm having some trouble locating the support tickets you mentioned using your email provided. However, if you reach out to our support team at **************************************** with your subscription details (name, email address, and the 11-digit character code following NFHSNETWRK from your bank or credit card statement), I'll ensure our team prioritizes your request to resolve this as soon as possible.
  
  Best Regards,

  **********
  Voice of the Customer Program Manager 

  Customer Answer

  Date: 08/02/2024

  I use to have a subscription i don't anymore. I try to opt out from the emails and i keep getting them. I'm 100% sure my name and email is on your system. I sent a screenshot of the email i received and it also shows my email address. It has gotten so bad that i've marked them as spam. It shouldn't be that hard to remove my email address from your marketing emails. Your unsubscribe button is broken so that's not working for me.

  Business Response

  Date: 10/23/2024

  Unfortunately, Im unable to locate any support tickets or account details associated with your name and email address. To assist you more effectively, I kindly ask that you reach out to our support team at ******************************************************************************************************. Please include your full name, email address, and any relevant details about your subscription, such as the 11-digit character code following NFHSNETWRK from your bank or credit card statement. If your concerns are related to email subscriptions, please also include any screenshots from NFHS Network emails that you may have received. This information will help us prioritize your request and resolve this matter promptly.

  Business Response

  Date: 10/23/2024

  
   Unfortunately, their email isnt in our system so we dont have a way to screenshot it. We also have many other accounts come up with the name ****** ******, so Im unable to provide a screenshot of the list of emails we have there. None contain ************************************************************. I have provided a screenshot showing we do not have the email in our database of users. I have also verified with marketing that this email does not exist in our database there as well. Im not seeing the screenshot the customer is referring to, but if we were able to get a screenshot of the full email, with the email address it was addressed to and received from, that would help us dig in more.

  Customer Answer

  Date: 10/23/2024

  I provided the email address along with a screenshot of course there's not one under my ******************* address. Whatever other ****** Parkers that's coming up with ******************** belongs to me. I just deleted an old email from y'all. I been unsubscribed since my kids no longer are in high school playing sports going on 2 yrs. If you look att he profile i was clearly subscribed to ************** varsity basketball. Please remove my info once and for all. You assumed it was under my other email although i have giving y'all my ******************** one this whole time. 

  Business Response

  Date: 10/28/2024

  Hi ******, 

  I appreciate your continued patience as we work through investigating your case and the emails you have been receiving. Upon further review, we are not seeing your email associated with any accounts in our system (screenshot attached). Additionally, I see this issue has been escalated in the past and we have confirmed your email ***************************** has been removed from all marketing communications from the NFHS Network. It would be helpful if you could provide screenshots of the full email, including in the screenshot the recipient and sender email address, so that we can dig further into this for you. 

  Thank you again for bringing this to our attention and we apologize for any inconvenience this has caused. 

  Best, 
  **** *.