Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Northside Hospital for a prepaid procedure. I paid upfront but was presented with a bill of $775.00 after the procedure. I called several times to have the invoice explained to me and asked for financial assistance. Unfortunately, I had recently lost my job and was unable to pay the bill. I filled out the application for assistance several times because whenever I called, they stated that they had not receive my application. Finally, they confirmed receipt and requested supporting documents. Every time that they requested supporting documents, I submitted the documents. The last documents I submitted was a letter of explanation and paperwork from the ****************** of ****** I also called Northside ********** and explained the situation to them verbally. I thought that that was the only document that they needed but then I received a letter stating that they need to request a wage inquiry from the ***** From speaking with the ***** the agency is understaffed and are dealing with backlog accounts from 2020 and I am unable to get the exact documents that Northside requested. I did not collect any unemployment in 2023. Subsequently, Northside sent my account to a third party collection agency. I would like my request for financial assistance be approved and forgiven 100% to reflect a zero balance.

  Business Response

  Date: 02/12/2024

  Good afternoon,

  Our financial assistance program does not cover elective procedures, however there may be other payment options available to you. Please contact our office at ************ Monday -Friday 8am-5pm for assistance.

  Thank you,

  ******************;

  Operations Coordinator Customer Service

  ************

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21262502
  
  I am rejecting this response because:

  After months of talking to various people in Northside's ******************************** in some cases the same person (***************************), I was given incorrect information. Everyone continued to tell me to send in the application for financial assistance and supporting documents, which I did. Now my account has been turned over to a third party collector. Even in the midst of my attempts to address my account with ********************** representatives, I never received a letter that my account was in danger of being passed off to an outside vendor.  To this day, I am still receiving automated emails that Northside is reviewing my application for Financial Assistance. But if there's nothing that can be done, why haven't anyone sent me a denial letter? Instead, I have been given false hope.

  The customer service agents need better training so that they will provide customers with correct information and options.

  Northside should be able to retrieve my account from the third party collector so that I can settle with Northside directly. If unable to do so, Northside should pay for any extra fees that the third party vendor is imposing on my account. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/19/2024

  Good afternoon,
  If you are approved for financial assistance with our facility, the approval would be applied to any future visits for approved services within the allotted approval time frame. Unfortunately, our financial assistance program does not cover elective procedures, however there may be other payment options available to you. Please contact our office at ************ Monday -Friday 8am-5pm for assistance.
  Thank you,
  ******************;
  Operations Coordinator Customer Service
  ************

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Emergency room at Northside on ******* Ferry Road on 12/16/23 for injury to my left hand and arm from a fall. I was taken for an MRI and when I questioned it, was told it was to look for soft tissue damage to my hand. I was also given x-rays of my hand. When I got results I was told that everything was fine, there was no damage to my hand or head. Without telling me they did an MRI of my head, which I was not told about, did not want, and would have refused. A month later, I saw a hand doctor, who determined that I had obvious fractures to my hand which Northside did not find or treat. When the **** came I was charged $7182 for the head MRI, and a total of $14,960. This is ridiculous to **** me this much and not give me a correct diagnosis or treatment for my injury. I have incurred an additional $467 at Northside for additional x-rays required because Northside didn't treat my injury properly. I also have a $200 doctor **** to diagnose the injury Northside missed, and now will have another doctor **** for treatment of the finger fracture. Northside violated my right to informed consent for medical treatment, and did not correctly diagnose or treat the problem I presented with. While ******** and insurance will cover the ****, ******** should not pay for services that I didn't want, need or ask for and I certainly should not have to pay any remaining balance when Northside was negligent in the services it provided, and their negligence is costing additional time, discomfort and doctor visit costs. When I went for additional x - rays I had to make two visits due to the rudeness and incompetence of Northside employees.

  Business Response

  Date: 02/09/2024

  Good afternoon,

  Your account concern is being handled by our Patient ********************* a representative from Patient Relations will be communicating with you directly in response to this account billing concern and desired resolution.

  Thank you,

  *************************

  Tyshaya ***** El-****
  Operations Coordinator
  Customer Service

  ************

  Customer Answer

  Date: 02/10/2024

   
  Complaint: 21235960
  
  I am rejecting this response because: Northside has not handled any of the issues concerned and no one has contacted me to resolve the problems.  Since I filed this complaint  I have incurred additional bills of almost $1000 for additional x  rays after  two doctors found three additional fractures and ligament injuries that Northside did not find or diagnose and ******************, their patient relations expert, told me that they were going to claim those were old injuries they chose not to say anything about and not their fault for missing (I have never had a hand injury).  I want them to meet the demands I made on the complaint.   It is ridiculous for them to bill over $16500 in services and tell me everything was okay when it clearly wasn't and then refuse to do anything to help.
  

   

   

  Sincerely,
  
  *********************************

  Business Response

  Date: 02/12/2024

  Good morning,

  Unfortunately, because you concern has already been escalated to the Patient ********************* I am unable to assist you further with this request. A representative from the Patient ******************** will be communicating with you directly in response to this account billing concern and desired resolution.

  
  Thank you,
  
  Tyshaya ***** El-****
  Operations Coordinator
  Customer Service
  ************

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfair billing practices! In Sep 2023 I was told I needed a heart catheterization.I have ********* and was offered a cash rate of $6500 or I could pay 25% of the procedure which was $8375 and the would file with *********.I opted to pay the $8375 since I knew there would be more bills and I would need it to go towards my deductible.I was told I was responsible if ********* didn't pay.I spoke with ********* and was told that First Health (*********) was contacted with Northside ******** and it would be covered so I went ahead.A few days after my procedure, I started to feel nervous about it, I'd talked to several friends who have had terrible experiences at Northside with billing. I called and asked if I could switch to cash since NOTHING HAD BEEN PROCESSED YET but was told I could not. I've gotten a bill every month since Sep stating **** balance due pending insurance. Finally on Jan 11 I received my first bill which states PAST DUE DELINQUENT account, that I need to pay $18148.17 in addition to the $12,900 that ********* paid and the $8375 that I had paid. In total Northside ******** has received over $21000 in payment when the cash payment would've been only $6500. They are charging me $39434 total and they refuse to adjust it. In addition, the amount I was told the procedure would be was $33,500 prior to any insurance filing. They raised the total another $5900. The average cost of a heart cath in the US is between $2000-9000.They are charging 4 times the high end of the spectrum. In November, I was ordered a Methylene Challenge breathing test and wasn't offered a cash discount. They have charged me $8209 for that 45 minute test that usually averages $500-$2000. These are all just the hospital bills and don't include billing from physicians which I have paid thousands to. I don't qualify for financial assistance. I plan to file a complaint with my state representative. I guess they would lose a customer rather than charge fair prices.

  Business Response

  Date: 01/19/2024

  Good morning,
  We are able to send a cancel claim to your insurance and apply the 75% discount to account ***********. The remaining amount due to satisfy the balance is: $1,483.71. If you accept this adjustment, I will have a leader from the self-pay department reach out to you to secure the remaining amount due to close out this account. 
  Thank you,
  Thanks,
  Tyshaya ***** El-****
  Operations Coordinator
  Commercial Reimbursement & Customer Service
  *************************** | 1ST Floor | ******* | ** | 30318
  Office:  ************ Fax: ************

  Customer Answer

  Date: 01/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My baby was born at Northside ******** in Aug 2023. All bills were paid. I reached my out of pocket **** For the last 2 months, Northside has been repeatedly calling me and sending me letters asking to pay a bill, but the due amount is $0. The letter says that they have an insurance pending amount of $4828.I am concerned that Northside is going to turn around and ask me to pay the $4828. I reached my out of pocket *** in 2023 and all bills sent to me by Northside were already paid.Can Northside stop sending me letters and calls and confirm that I will not have to pay anything for the delivery time period. It has been 1.5 years now ! Corporate ID ********

  Business Response

  Date: 01/12/2024

  Good afternoon,

  The account has been updated to reflect the payment received from the insurance, the account balance is now 0. I have attached the itemized billing statement for your records.

  Thank you,

  Tyshaya ***** El-****
  Operations Coordinator
  Commercial Reimbursement & Customer Service
  **********************************************************************
  Office:  ************ Fax: ************
  *********************************************
  

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery on 7/14/23. I received a phone call before surgery stating my portion would be $2,086.25 and I paid this to the hospital. I was never told this was an estimate or the surgery would be out-of-network. We had gotten notification from the provider that the prior authorization had been completed and approved. This was sent to Northside Forsyth. The day of the phone call I was never told the the hospital was out-of-network. I went in and had my surgery with no issues. On the day of surgery, NO ONE gave us a good faith estimate or gave me the opportunity to opt out of my surgery at a hospital that was out-of-network. Not one conversation was had regarding this because I would have never had the surgery there. After being home and recovering, still not knowing the surgery was out-of-network, I received a statement stating that I owed the amount of $72,741.50. I checked with my insurance and they had paid $3,062.75. On numerous occasions, I have spoken with the billing office as well as my wife who has spoken with them. They refuse to adjust the amount and want me to file for financial assistance which would be saying that I accept the guilt in this situation. This is falling under the Surprise Billing Act under CMS rules. I will be filing a complaint with CMS against Northside Forsyth if this is not taken care of immediately. My out-of-pocket for out-of-network is $7,000.00 (which is almost met) and should not be charged over that amount. Every conversation with them has been the same. I need a resolution before this gets sent to collections for an amount that I do not owe. I have read many complaints with this same issue with this hospital. I just want this to be acknowledged and corrected by Northside.

  Business Response

  Date: 12/29/2023

  Good morning *************,

  We do apologize for the lack of information provided to you regarding the out of network status of your insurance. We've applied an adjustment to your account removing remaining liability. I have attached an updated itemized billing statement that reflects the current balance has been adjusted to 0. If you have any additional billing concerns, you may contact me directly using the information below. 

  Thank you,

  Tyshaya ***** El-****
  Operations Coordinator
  Commercial Reimbursement & Customer Service
  ***************************** 1ST  Floor | ******* | ** |30318
  Office:  ************ Fax: ************
  *********************************************

  Customer Answer

  Date: 01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would appreciate if the Northside Billing Office would mail me a copy of the statement that has the zero balance and also a written letter (statement) from the billing office that states everything written in the email sent to you. The mailing address is ***********************, ********************************************************************************** as soon as possible.

  I appreciate your help in the is matter.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. 22, 2023, I had a CT scan performed at Northside hospital. As a small business owner, we have used a ********* (a cost sharing type of insurance) for the past 8 years as regular insurance became unaffordable. When I got the scan, Northside said they could go ahead and file it with *********. ********* processed the bill like they have for 77 other bills for my family in 2023. The total billed amount was $3,585. ********* made an adjustment of $2,409.42 & made a payment to Northside for $1,140.48 and listed patient responsibility as $35. Northside chose to file with *********, collect the $1,140.58 payment from ********** has chosen to ignore/deny their adjustment/discounted amount & is trying to collect $2,444.42 from me, the patient! In 8 years with ********* & multiple hospital stays, scans, procedures, etc., we have NEVER had a provider operate in this manner. Northside should have never accepted payment from ********* for this service if they were not going to accept their adjustment. What's ironic about this is the self-pay amount for this service is a 65% discount on the total of $3,585 which comes out to $1,254. I would have HAPPILY paid that amount up front and filed with ********* on my own for reimbursement if I had known these unorthodox collection practices would be used by Northside. I would also happily pay the difference in what ********* has paid ($1,140.58) & that amount which would be $114 to close out this bill. Another option would be for Northside to return the payment of $1,140.58 and reprocess this entire bill as self-pay. I have gotten nowhere with your billing ***** I've also explained the situation with **************** said Northside is one of the most difficult hospitals to work with in the ************** do not work well with cost sharing plans. This seems like a form of discrimination against patients who use cost-sharing plans.

  Business Response

  Date: 12/29/2023

  Good afternoon ***********,

  I do apologize that the self-pay options weren't reviewed with you at the time of service. I am able to have a cancel claim filed to your ********** plan and offer you the 65% self-pay payment option (the amount needed to settle the account with this self-pay discount would be: $1254.75 (65% - total charges $3585.00)). I' you'd like me to proceed with sending the cancel claim and adding the self-pay discount information to the account please reply and confirm and I'll request to have one of the self-pay leaders contact you to secure the payment and close out the account. If you have any questions regarding the information provided above, please contact me directly using the information shown below.

  Thank you,

  Tyshaya ***** El-****
  Operations Coordinator
  Commercial Reimbursement & Customer Service
  *************************************************************** |30318
  Office:  ************ Fax: ************
  *********************************************

  Customer Answer

  Date: 12/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I would like to have them proceed with allowing the self pay option. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 11th I went for an Ultrasound. I explained I would not be using insurance and I would be paying via self pay. The day of the procedure, I asked for the price, and was told to pay $407. I asked if this would be the final payment. I was told I would receive a bill from the physician to read the ultrasound, which I received and paid. I was THEN given a bill for $83 as an "adjustment" to the amount I paid the day of the appointment. I was told the amount I paid the day of the appointment was an "estimate". I called to ask why I received a bill and had to talk to THREE customer service representatives before I could get a concrete answer. Now they refused to honor the $83 discount because the account was more than ****************************** to pay an additional $280 to close the account, refusing to honor the additional amount despite not educating their patients on their predatory billing practices. I was NEVER told I was prepaying for an estimate. How on earth do you conduct business like that? The Hospital Price Transparency Act forces medical facilities to show patients WHAT THEY PAY BEFORE THEY PAY IT. I am seeking to have this $83 removed from my account, and the $407 reflect the account as closed.

  Business Response

  Date: 12/05/2023

  Good afternoon **************,

  Thank you for taking my call today, as I've explained the financial estimate document signed at the time of service does indicate that the charges may be plus or minus the estimate provided and that the 75% discount would be applied to the total charges for 30days once the bill has generated. The self-pay discount expires if the payment isn't secured within that 30day time frame making the patient responsible for the remaining balance of total charges (I have attached the estimate letter and itemized billing statement for your review). When you were sent the statement that reflected $83.00 due that was the remaining amount left of the 75%discount applied to the total charges minus what you'd already secured, when the discount failed the remaining charges went back up to $1553.00 (total charges are $1960.0). We will honor the discount provided and accept the $83.00 payment to settle your account balance. You may contact our self-pay department at ************ to make the remaining payment. If you have any additional questions or concerns you may contact me directly using the contact information below.

  Thank you,

  Tyshaya ***** El-****
  Operations Coordinator
  Commercial Reimbursement & Customer Service
  *************************************************************** |30318
  Office:  ************ Fax: ************
  *********************************************

• Initial Complaint

  Date:11/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received services for vaginal delivery in April 2023. Multiple good faith estimates for this (2 day post delivery stay for you and your baby) estimated $4,108.20. This meant after the $2500 deductible was met we'd owe $1608.20. What came through to insurance was $2,792. This discrepancy means almost $6k ($5,919) was additionally billed (since insurance covers 80% after deductible is met). I first called the number the good faith estimate said to call to discuss the discrepancy and ask them to match. They explained in a very condescending way the definition of an estimate. Never got an actual explanation for why the bill would be so much higher since we were fortunate to receive the vaginal delivery and stay the 2 nights post delivery like it said. We paid the delivery Dr and Anesthesiologist separately as you do. Each time I called, whether it was the business card I was given, directly to the office, etc. I was always told I'd need to talk to someone else. The business office was extremely rude and refused to match the estimate, wouldn't walk me through the bill, just sent me another bill, and tried re-explaining the definition of an estimate. I don't understand what would justify the $5,919 in additional charges and certainly think the estimate provided to us and the website website shouldn't be so horribly inaccurate at the least.

  Business Response

  Date: 11/30/2023

  Good afternoon ********************,

  Thank you for taking my call yesterday, per the audit review there has been a correction made to your claim. The REV **** 11 room charge was credited and replaced with a $0.00 room charge. Once the insurance completes processing of the corrected claim and it is determined that the is a refund due the refund will be issued to you at that time. As we discussed, I will give you a call to review the updated information once the claim has completed processing. Please let me know if you have any additional questions or concerns.

  Thank you!

  Tyshaya ***** El-****
  Operations Coordinator
  Commercial Reimbursement & Customer Service
  **********************************************************************
  Office:  ************ Fax: ************
  *********************************************

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Service : January 9, 2023 Service : Radiology - MRI Pelvis/Abdomen Northside ******* Imaging **************************, ******* ** ***** *************]Co-Pay Collected $556.40 Most recent bill: $1700 (Account ************ Surprises Act Violation:A provider cannot attempt to collect costs from the patient that exceed in-network cost-sharing requirements for non-emergency ancillary services provided by an out-of-network provider for services like Radiology, except when the patient has been given:The out-of-network notice for patients signature The estimated charges for the items and services Notice that the provider is out of network Obtaining consent from the patient to be treated and balance-billed by the out-of-network provider.I requested and received on 10/2/2023 (Request number ********) the complete medical records and intake paperwork for this service. Of the 38 page document, none of the above 4 listed documents was included. There is confirmation of insurance and copay collection. Despite properly following appeals processes through my insurance AETNA CVS HEALTH, which should have halted debt collection, I am continually being harassed by mail, phone, and text. Previous efforts to resolve:Appeal through Insurance 4/10/23 (Reference Number 60028839)Second appeal through insurance 6/26/2023(Reference Number ********) and lengthy confusing 3 way call between AETNA and Northside Billing Desired Resolution:Northside to mark all bills related to this services PAID IN FULL and submit the copay collected to my insurance to be applied towards my deductible and out of pocket maximum.

  Business Response

  Date: 10/17/2023

  Good morning **************************** ******,

  The only account that is with our business office for date of service 01/09/2023 is account *********** after reviewing, this account is found to have a credit of $556.40 that will be refunded to you today via the **** used to secure payment at the tie of service.  I am unable to assist you further with this account concern as unfortunately our business office doesn't handle NRA accounts (as NRA bills separately from NSH) so you will need to reach out to the office of Northside Radiology Associates directly to resolve this account balance/billing concern for account *********. I have reached out to one of the client relations specialists at NRA and sent them the documents that youve provided and requested that a member of their team contact you regarding this billing issue. The contact number for NRA billing is ************, if you'd like to contact them directly.

  Thank you,

  Tyshaya ***** El-****
  Operations Coordinator
  Commercial Reimbursement & Customer Service

  ************

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the ** department of Northside Gwinnett hospital on 9/14/2023.On my arrival to the reception counter I told them that I have come for a routine check up since I am pregnant and since I am new to this place I dont know where to go for the same and asked the respective person at the reception desk to help me out for the same.She asked me about me facing any pain or any discomfort for which I said no I just want to have a routine check up so please guide me for the same.they took me in ** department where they did my few tests and ultrasound.few days later they sent me a bill of approx 5000$.So I have a complaint that I dint ask for the emergency services I only asked for a routine check up for which they could have told me that they dont do routine check up here and accept only emergency patients here and also they should have told me about the charges of the same but they dint mention a single thing and now they are charging me so high.I told them I cant afford since I m separated and dont have any insurance on the day I went to ** department but still they admitted me to the ** dept.so please help *** cant pay these expenses.they gave me discount but still I cant pay even that amount as I wasnt explained about the expenses earlier and also because I dont demand any emergency service for my visit.

  Business Response

  Date: 10/05/2023

  Good afternoon **************,

  Thank you for taking my call this afternoon. As we discussed you have received a onetime financial assistance approval for your account as the total amount due is less than 5k. If you are receiving additional billing statements from either the professional billing service or radiology, please advise them of your financial assistance approval with Northside as they may honor this approval and adjust their balance to reflect the financial assistance provided as well. as discussed, I will also send a copy of this approval letter to you at: *********************** If you have any additional questions or concerns, please feel free to contact me using the contact information shown below.

  Thank you!

  Tyshaya ***** El-****
  Operations Coordinator
  Commercial Reimbursement & Customer Service
  **********************:  ************ Fax: ************

  Customer Answer

  Date: 10/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.
  
  Sincerely,
  
  *********************