Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After non stop phone calls to both you and Aetna this (below) still isnt' resolved and now I've gotten a bill for MORE versus it being recoded. I shouldn't have to chase you and Aetna for 5 months and keep being told its being "fixed" with no resolution . Please resolve this! I tried emailing the emails on your website for patient relations and billing but all bounced back . Dear Patient Relations, I am reaching out for your assistance for an ongoing billing error with Northside Gwinnett since June of this year. I went to emergency room on June 21st 2022 at Northside Gwinnett .I was taken by ambulance due to severe chest pain. The two choices including yours were both out of network which shouldnt have mattered due to the emergency nature of my situation and they chose the cloest hospital which was Northside Gwinnett. Subsequently I received a bill from you contacted both your billing department and Aetna at least 4 times or more being told by both it was being "re coded" and would be corrected. Not only is NOT corrected they just added more onto the bill and keeping putting OUT OF NETWORK. Emergencies per Aetna guidelines are considered in network for billing purposes. Why is it no one can fix this ? This should be an paid emergency room visit. I believe they have made an error thinking I was admitted or had surgery or observation but I was not . I believe it was coded in such a way that appears to be causing this billing issue with *****. I am at my wits end trying to get this resolved now since **** being told each time that it would be fixed. Please talk to ***** and get on the same page and resolve this. It's now showing as "Final Bill" and that it might be sent to collections. Please resolve this immediately . I do not understand why this is such a difficult thing to resolve. I would appreciate your immediate reply.***************************** **********************

  Business Response

  Date: 10/28/2022

  Good morning,

  After careful review of your account and associated billing statement we have identified an error in the way our claim was billed to the insurance. Our billing department corrected the error and has rebilled this claim to this insurance as a "corrected claim" on 10/27/2022. Once the claim has processed with the insurance, you will receive a statement that shows what the insurance has paid and if there is any patient financial responsibility assigned to you by the insurance. If you have any additional concerns, please reach out to our office at ************ for assistance.
  Thank you,
  *************************

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 5/9/2022-5/20/2022.I paid $2055.75.********** paid $22084.11 to Northside Hospital This was for an operation ********** explanation of benefits states I should have paid $1018.24 Despite repeated calls from ********** and myself to Northside Hospital and promises to refund my overpayment I have still not received a refund.Northside Hospital account ********

  Business Response

  Date: 10/13/2022

  Good morning,

  There has been an underpayment received from your insurance company for date of service 05/19-05/20/2022. Unfortunately, our refund policy does not allow us to process refunds unless the insurance claim has completed processing. Northside Hospital is currently working with your insurance company to resolve the underpayment issue once resolved we will be able to move forward with issuing a refund, please allow additional time for the claim to finish processing.

  Thank you,

  *************************

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18177746
  
  I am rejecting this response because: I talked to my insurance company and they have told me this claim has been paid in full on 6/29/2022 and there is no insurance pending. The hospital has cashed the insurance check for $22,084.11 and I have paid them $2055.75. I only owed them $1018.24 and am due a refund. If I owed the hospital over $1000 for three months they would have collectors hounding me for their money. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/19/2022

  Good morning,

  Per our contract with your insurance the claim was not paid at the expected rate, NSH is currently working with your insurance company to resolve this underpayment issue. Unfortunately, our refund policy does not allow us to process refunds unless the insurance claim has completed processing. Once resolved we will be able to move forward with issuing a refund, please allow additional time for the claim to finish processing.
  Thank you,
  *************************

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18177746
  
  I am rejecting this response because: My insurance company has told me you have been paid in full.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account- 02979898;Surgery 06/22/2022;Deductible collected by Northside Hospital- 06/17/2022, $1,500;Per CIGNA- the hospital should not have collected the deductible because they had no way to know that they would be receiving the *** including the deductible payment. Hospital **************** phone# ************;I am waiting on a $1500 refund from Northside Hospital for my deductible that was NOT owed to them for a procedure from June 2022. I need this refunded ASAP so that I may pay the provider who is due this deductible. I will skip summarizing the numerous calls up until last week. On 09/26, I spoke to a helpful gentleman who advised there was a balance due on my account and he further looked into the account to find the balance due was actually amounts that were insurance adjustment amounts per the insurance contract. They should be written off. He asked me to allow 7 days for this processing. I called back today, 10/4 and spoke to ******. She was very RUDE and ended up hanging up on me. She talked over me the entire time and would not listen to me. She kept saying the account had a pending balance and was being worked. I asked her multiple times when I should call back and she said she did not know, and I asked if there was a manager I could speak to because I cannot wait indefinitely. I explained I needed the refund because my account at the other doctor's ********************** would go to collections if I do not pay them. I need the $1500 refund to be processed. ****** said - you will just have to wait. She REFUSED to transfer me to someone else for help and she HUNG UP on me. I feel sure this is NOT the level of customer service ********************** would expect from an employee. I need someone to reach out to me that can solve this problem with the refund and properly finalize my account. When I pull my balance on Northside Wallet- it shows the balance as zero so I am having trouble understanding why ****** says there is still a balance due.

  Business Response

  Date: 10/06/2022

  Good morning ******************,

  I have reviewed your account and supporting documents, unfortunately the *** submitted does not contain the information needed to approve your request for refund at this time. In order to move forward with processing your refund we would need you to provide an insurance statement showing that all of your out-of-pocket benefits have been satisfied.  Once the document is received, we will be able to move forward with processing a refund.

  Thank you,

  *************************

  Customer Answer

  Date: 10/06/2022

  The original *** submitted does show that I do not owe a deducible nor coinsurance to Northside Hospital.  I have reattached this *** and highlighted on pages 1 and 4 whereby the insurance company confirms in writing that 100% of my deductible is met. 

  Additionally, I am providing the *** where the deductible is proven earned by another provider, please reference highlighted pages 1 and 3 for ******************** ***.  I have also attached the ***** Coverage Detail Statement showing that 100% of the deductible has been met. My insurance plan has 0% coinsurance after the deductible is met.

  There are 3 documents attached, obtained from ***** showing the deductible has been met in full. Please refund the $1500 I paid to Northside Hospital. 

  Thank you for your assistance,

  *****************************

  Business Response

  Date: 10/11/2022

  Good morning,

  Thank you for providing the additional documentation. Unfortunately, we will not be able to move forward with processing your refund at this time as there has been an underpayment received from the insurance. We have communicated this to your insurance company and are currently awaiting a response. Our refund policy prevents us from processing refunds when the insurance claim is still pending if there is any out-of-pocket remaining on a patient's insurance plan and after review of your benefits it has been determined that there is still an out-of-pocket amount that remains to be satisfied. Please allow additional time for the claim to be processed, once resolved a refund will be issued to you. Please feel free to call us at the Business office: ************ to check the status of the insurance claim and pending refund.

  Thank you,

  *************************

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 18167231
  
  I am rejecting this response because: CINGA insurance has provided the following information to me:
  Adjusted Claim Number 221671740101
  Date of Service 6/17/2022
  Provider Name Northside Hospital Cherokee
  Billed Amount $21930.50
  Not Covered Amount $9323.00(in-network discount)
  Total paid amount $12607.50
  Total customer liability $0.00

  Is ********************************************* claiming that the $12,607.50 payment has not been received or claiming that more than $12,607.50 is owed by insurance?  It is really difficult to resolve problems when I am expected to provide explicit details (I have complied), yet the hospital returns very vague responses which does not allow a resolution to be facilitated.  I was told by Northside's business office that there was $1100 (approximately) remaining balance on my account and this amount was insurance network discounts that should be written off my account and then the refund would be processed.  I was told this on Sept 26.  I would like a response to the following: 1) Why is my refund being held for in-network insurance discounts that should be written off, and 2) What additional amounts does Northside claim are owed by the insurance company (assuming it is not an in network discount that is to be written off)?
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/13/2022

  Good morning,

  The payment received by your insurance was not paid according to contract, the claim was underpaid. Northside hospital is actively trying to resolve this underpayment with your insurance company. Our refund policy dictates that we allow the claim to finish processing prior to issuing any refunds. Please allow additional time for your claim to finish processing, once completed a refund will be issued. 

  Thank you,

  *************************

• Initial Complaint

  Date:09/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a joint complaint for Northside Hospital and its business office. My daughter was home from college on Dec 16, 2021 when she had a sharp pain in her abdomen. We went to the Northside Hospital Emergency Room in ******************. We were there for 4 hours. My daughter had a variety of scans and tests which concluded she had a Kidney stone. She had had a kidney stone before which was successfully treated with Flomax, which we asked for in the Northside prescription. It was not provided, causing us to have to go to another doctor ****************************************************************************** 2 days. While at Northside, they tried to get my daughter admitted to the hospital, which we refused.While at Northside, the business office presented me with a bill for $625 which I paid. Within a few weeks my daughter received another bill for $2338. After 30 days, another bill arrived for $11,227. After many phone calls, I was informed this new $11,227 bill is what happens when the first bill is not paid within 30 days. A customer service representative suggested that since my daughter is a full time college student, that she apply for Northside financial aid. We then proceeded to fill out the forms, which took months given the additional data that was requested by Northside.I waited **************************************************************** to Northside, with no calls, emails or letters from Northside telling us the status of the financial aid request. I finally called the business office and was told the financial aid application had been denied. No reason why was provided. I sent am email requesting a call from Northside which has not happened.My daughter's college is out of state, but she is a permanent Georgia resident. With no response from Northside Hospital, I can only conclude that going to college out of state is a disqualifier for financial aid, or that there really is no financial aid program at Northside Hospital.

  Business Response

  Date: 09/26/2022

  God morning **************,

  Please provide the name and date of birth of your daughter (or the account number associated with the complaint), I will review the account and see what I may do to assist your with providing additional information regarding the financial assistance application.

  Thank you,

  *************************

  Customer Answer

  Date: 09/26/2022

   

  McKenzieC. *****

  DOB: 8/2/2001

  Account #: ********

  Business Response

  Date: 09/26/2022

  Good afternoon,

  I will need an account number or the name and date of birth of the patient in question in order to assist with reviewing the account to see what the reason for the financial assistance denial. Please respond back with the account number associated with the date of service or the patient name and date of birth.

  Thank you,

  *************************

  Customer Answer

  Date: 09/26/2022

  ******** **************
  DOB: 8/2/2001
  Account #: ********

  Business Response

  Date: 09/27/2022

  Good morning **************,

  Unfortunately the patient would need to provide proof of GA residence by providing one of the following documents: GA Drivers License or any current proof such as Utility bill, voter registration etc. Unfortunately, the documents submitted by the patient confirmed her out of state residence (as the patient's lease and tax statement reflects a CA address and not the GA address provided at the time of registration) that is why the application was denied. If you'd like to discuss the payment options available for this account you may contact our business office/self-pay department at ************.

  Thank you,

  *************************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited ENT of Georgia and it was billed through the "Northside Hospital ******************** The ENT ******* ********************************** is a great doctor and a very nice person. But the "Northside Hospital ******************* is a nightmare. The "Northside Hospital ******************* submitted a claim of mine for the service on 5/31/2022 to the wrong insurance carrier; I had to make countless calls to get this corrected; I was being ruthlessly punished for their mistake. Then again they submitted a claim for the service on 6/27/2022 to the wrong insurance carrier; I had to make countless calls to get this corrected; I was told multiple times by the their representatives that someone would call me back; but they all lied to me; nobody ever called me back. They kept making such mistakes and ended up in my loss. Also the terrible experience of being deceived by the "Northside Hospital ******************* almost traumatized me. They are the single worst health care organization I have ever met in my life. To me it feels they are just trying to harm people and they never care about the terrible mistakes they made. Finally I received a call from a "manager" who was willing to correct their own mistake, but refused to make any compensation for my loss caused by them.I feel very sorry for the good doctors and nurses working with them. The "Northside Hospital ******************* is the singe worst I've ever met.

  Business Response

  Date: 09/15/2022

  Good morning **************,

  There are professional components of some of the services provided at Northside Hospital in which the provider does bill separately (as such the provider would utilize their own recovery services). The *** you've submitted shows the medical services were provided by Georgia **********************, I have reached out to that billing department and have been advised that you were contacted on 9/12 and that the payment has been processed. Please let me know if there is any additional assistance needed, I would be happy to have a team member from that department contact you to follow-up with any questions or concerns that you may have.

  Thank you,

  *************************

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a colonoscopy done at Northside Hospital in Georgia in December of 2016. I had to get pre-authorization from my insurance at the time which was ********** Blue Shield and I had to pay approximately $1500 of what would not be covered ahead of time which I did. The anesthesiologist got paid by insurance. In 2019, Northside sent me a bill for $8,000 saying I had no insurance coverage at the time and I had to pay the entire thing. I went to their office brought in all my paperwork then they said my insurance company had changed the prefix of my insurance number and that is why it wasn't paid. They said they would take care of this. Never heard another word about it. Never got another bill. Today 9/2/2022 I am scheduled to go in for a heart scan at Northside and they tried to pre-register me and they said I can't get my scan because I owe $8,000 from 2016. I explained what happened and they said well can you pay 1/3 of it. I said no b/c I don't owe that. Then they offered a payment plan. Again I said no. They said they can't do anything and I need to call the insurance company which I did back in 2019. So now I have to find another hospital to get my scan at and they will not take this off. I really don't know what to do anymore. I gave Northside all my supporting paperwork back in 2019. The only thing I have now is a bill from the anesthesiologist showing he was paid for the same service date this occurred from my insurance which verifies I did indeed have insurance. Not to mention I looked up how much a colonoscopy WITHOUT insurance should cost and it says $2500-$3000.

  Business Response

  Date: 09/09/2022

  Good afternoon ***************,

  After review of your account (and speaking with a **** representative @************ call reference #I-79198741) it has been determined that there was no active insurance coverage for date of service 12/7/2016. The insurance provided at the time of service (member ID: ************* only has active coverage between dates 1/1/2016-12/02/2016 and the alternate member ID provided (member **************** had active coverage for dates 1/1/2018-1/1/2019 per the **** representative. The **** representative was unable to locate any eligibility under pre-fix XKZ. If you would like to set-up a payment plan or review our financial assistance options we would be happy to assist, please give our business office a call @ ************ Monday-Friday 7:45-4:30pm.

  Thank you,

  *************************

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17898326
  
  I am rejecting this response because:

  I did have BCBS active coverage through 12/31/2016 with BCBS of Georgia.  I was pre-authorized to have the colonoscopy with BCBS.  I have spoken to them and they said I did have active coverage then.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/13/2022

  Good morning ***************,

  Unfortunately, after speaking with the a **** representative (@************ call reference #I-79198741) it has been determined that there was no active insurance coverage for date of service 12/7/2016. I verified member ID: ************ only had active coverage between dates 1/1/2016-12/02/2016. The alternate member ID provided (member **************** had active coverage for dates 1/1/2018-1/1/2019. Per the **** representative there was no active coverage for date of service 12/07/2016 additionally, the **** representative was unable to locate any eligibility under pre-fix XKZ. In order to be of further assistance you would need to provide us with documentation from **** that shows that you had active coverage on 12/07/2016. Please note that NSH submitted the claim for payment to the insurance (on 12/21/2016) however the payment made by the insurance was "taken back" (on 11/9/2017) and the claim was "rejected" as per the insurance company there was no active coverage.

  If you would like to set-up a payment plan or review our financial assistance options , please give our business office a call @ ************ Monday-Friday 7:45-4:30pm.

  Thank you,

  *************************

• Initial Complaint

  Date:08/28/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2021 I was diagnosed with cancer/lymphoma which was a relapse/return of cancer which Id been treated for in March of 2021. The previous treatment was a bone marrow stem cell transplant which sent the cancer into partial remission. My oncologist at Northsides Blood *********************** presented me with 4 options for further treatment. 3 were *** approved, and 1 a clinical trial. The clinical trial appealed to me most for several reasons: 1.The level/harshness of chemo was not the same. 2. I could undergo the clinical trial and if it didnt take, then I could still take one of the others (But if I took one of the others first, I would not be eligible for the clinical trial afterwards) a dual option so-to-speak. 3.The harvesting of white blood cells occurred faster because they were gathered previously from another donor. 4.The only cost incurred by my insurance shouldve been 1 weeks hospital stay and the clinical trial had a fund in place for all other costs. Taking that into consideration I began the treatment process beginning in November 2021. After the 1 weeks stay in the hospital, I had continuous daily follow-up visits throughout December, January and February all of which were for purposes of the clinical trial treatment path. As bills arrived at my home, they stated my insurance company was being billed but that should not have been the case. I was also billed deductibles in cash at times of visit. I reached out to the business office to have the matter corrected. I have continuously provided them contact information for the trial. Currently I am currently faced with an obstacle, the clinical trial (which again shouldve been funded through a designated fund) did not take and the cancer has returned. Due to my insurance being incorrectly billed they are stating I am not eligible for the *** approved version of treatment since a similar cellular therapy (the clinical trial) has been charged. Now Pursuing Legal Advice

  Business Response

  Date: 08/29/2022

  Good afternoon ****************,
  Our records show that you enrolled in NSH *************************************************** the consent (shown below) however, is very clear about what is covered and what is not. The study product would have been covered but everything else is billed to the insurance. If you have particular bills or dates of service that can be provided, we can re-review research advisement to ensure the correct charges were billed to your insurance.  
  
  This is an investigational study. PBCAR0191 is not an ****approved medication at this time. It is currently being used for research purposes only. If you participate in this study, PBCAR0191 will be provided to you at no cost to you.
  Other medicines used in this study are approved by the *** and are commercially available. You and/or your insurance provider will be responsible for the cost of medications and procedures used in the study that are considered "standard of care".
  Certain tests, procedures, and/or drugs that you may receive as part of this study may be given without cost to you when they are for research purposes only. Standard medical care that you receive under this research study,including hospitalization, administration of the study drug, and tests conducted to monitor the effects of the study drug will be billed to your insurance provider and/or you in the ordinary manner. Before taking part in this study, you may ask about which parts of the research-related care may be provided without charge, which costs your insurance provider may pay for, and which costs may be your responsibility.

  Sincerely,

  *************************

  Customer Answer

  Date: 08/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a mammogram at Northside *************, *******, ** December 3, 2021. My name changed from ********************* to ************************* due to a recent marriage. They billed my ******** account under *********************, which was denied and also billed it under *************************, which was paid. The unpaid bill under ********************* has been sent to a collection agency and I am being harassed. My credit is perfect and have never had an unpaid bill. Please help me.

  Business Response

  Date: 08/19/2022

  Good morning *****************,

  After careful review of your account it has been determined that there hasn't been a duplicate claim submitted by our facility. Your account balance reflects 0 there aren't any unpaid balances at this time. I am unsure of where the collection calls you are receiving are coming from, please review the billing statement that you've received to ensure that you are contacting the correct facility as some of the associated professional providers do bill separately for their services. If you'd like to send a copy of a statement you've received I may be able to better  assist you. 

  Thank you, *************************

  Customer Answer

  Date: 08/19/2022

   
  Complaint: 17724859
  
  I am rejecting this response because Northside needs to conduct a deeper dive on this issue.  Yes, account under ************ ****** shows everything is fine, however, I was advised by a Northside Billing Representative that the lack of payment by ************ Gray was submitted to *********************** (a Patient *************************** July 15, 2022.   As you may note by my ******** Payment Summary provided to you earlier was dated January 28-April 29, 2022.  If my account was free and clear, why would a Northside Billing Rep tell me that my account was referred to *********************** three months later?  And, why would a collection agency still be calling me in August, 2022?
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/22/2022

  Good afternoon *****************,

  Our company doesn't utilize the service of a collection agency by the name of: ***********************. As a reminder, there are professional components of some of the services provided at Northside Hospital in which the provider does bill separately (as such the provider would utilize their own recovery services). Please attempt to get as much information from the agency contacting you regarding when/where the debt being pursued incurred (date and location of service in addition to the billing provider) as our records do not indicate that your account was ever sent to collections nor has there been a documentation of duplicate billing or denial of any claims submitted for services provided by Northside Hospital. If you are able to provide a copy of a billing statement I may be able to assist you further.

  Thank you,

  *************************

  Customer Answer

  Date: 08/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************