Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pulte Group

  3350 Peachtree Rd NE STE 150 Atlanta, GA 30326-1424

• 

  PulteGroup Inc

  3230 E Bryce Ln Phoenix, AZ 85050-8255

• 

  PulteGroup Inc

  3855 N Sun City Blvd Florence, AZ 85132-7433

• 

  PulteGroup Inc

  20145 W Jackson St Buckeye, AZ 85326-5091

• 

  PulteGroup Inc

  21246 N 260th Ln Buckeye, AZ 85396-2065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *************** and was set on a Pulte home, nice floorplan and decent area. That is, until I found out that they're advertised price is false. The list price shows a best case scenario with incentives and is not the true price as incentives are not always used for total price deduction but may be used for closing costs, interest rate buydown etc. List price should be list price followed later on by any deductions or any incentives-' but pulte is working backward with false advertising.Pulte's MLS pricing strategy is unethical. The advertised prices reflect incentives that are not guaranteed to all buyers, and this was not clear in the listings. After looking at homes of interest we then discussed with the agent and got the real prices often 30k to 50k higher than listed posted price. I believe per *** and *** regulations, any incentives that are conditional such as using a preferred lender should not be deducted from the list price unless clearly disclosed. Indeed this represents false advertising and manipulation of data.

  Business Response

  Date: 06/23/2025

  We are more than happy to explain pricing and our marketing policies.  Any customer or potential customer is free to reach out to one of our many sales managers to inquire about our pricing policies.  

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23442121
  
  I am rejecting this response because:

  Pulte/*** ****** marketing strategies violate ethics rules such as those in the fair housing act as well as provide misleading information. Instead of advertising the true price you can expect to pay for a home they advertise the price with all of their "incentives", deals and using their in house moetgage originator. They show the best price possible and do not advertise it as such.  This likely violates some sort of MLS rules also.
  Advertisements should not contain false, deceptive, or misleading information about the property, its features, or its availability.
  Sincerely,
  
  *** *******

  Business Response

  Date: 06/26/2025

  Greetingd-

  I have forwarded this communication to the Pulte, ********** team for any follow up that is necessary.  They will be the best avenue to work with, as they are working with the details of your sales agreement.

  Thank you!

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 Years Later and Still Waiting Disappointed by Quality and ************* We moved into our newly built Pulte home nearly four years ago as a family of four, full of excitement and hope that we were investing in a high-quality property. Unfortunately, the reality has fallen far short of expectations. From day one, weve been faced with issue after issueranging from structural concerns to poor craftsmanshipand after years of trying to get things fixed, were still battling unresolved problems.Issues:Unstable floors The second floor feels unstable to this day. On the first floor, walking across it causes glasses in our cabinets to clink, there is literally a bounce to the floor and nothing has been done to fix it.Poor flooring installation Weve had multiple contractors attempt to fix the luxury vinyl plank flooring (at least 4 separate visits), but the same issues persist: planks lifting and separating. No final resolution, and now our calls and emails go unanswered. We even had an independent assessor come out and look at the floors. The results were never completely shared with us though I requested it several times.After years of trying to work through their service department, weve received no lasting fixes and no accountability. It feels like Pulte ran out the clock on our warranty, then disappeared. Our emails and calls now go unanswered.Weve tried to love our homebut at this point, frustration has replaced pride. If youre considering building with Pulte, be warned: the initial sales pitch sounds great, but once youre in the home, the support disappears and youre left with the consequences of rushed construction.If this is the standard for quality and customer care, I would urge anyone considering building with Pulte to think twice. I hope this review receives the attention it deservesbecause were still waiting for accountability and resolution.

  Business Response

  Date: 06/04/2025

  The Pulte, ************-********** Division Manager of ************* called and spoke to the homeowner to understand the concern. Pulte has reached out to the manufacturer and the installer to understand the service history. Our records show that we declined this request originally due to the manufacturer stating the damage was caused by the homeowner. DM will follow up with homeowner once she has additional details.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new house about two years again and my yard was supposed to be fix Pulte said they had to regrade I could not move in but did later now drain problems I feel like they should pay for two French drains which will cost me around ******** I spent ******* on a new house very disappointing in company feel they should fix this need two French drains now which should have been put in then very disappointing in buiider Pulte.

  Business Response

  Date: 06/11/2025

  Greetings-

  Thank you for reaching out. I will be contacting the PulteGroup, Northeast FL division leadership now regarding your concerns.The leadership team will evaluate your concerns and have the appropriate person follow up with you asap.

  Thank you! 

• Initial Complaint

  Date:05/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found the sales tactics to be extremely aggressive. I was lied to and provided false information upfront, not given an opportunity to review my paperworkbefore signing.

  Business Response

  Date: 05/27/2025

  Greetings-

  Could you please provide more information so I can better assist you? Please include your contact information, location, and a brief note about the issue you are experiencing so I can forward this information on to our team members who will be following up with you directly. 

  Thank you!

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have brought this several times to their attention (sales manager, construction manager, project manager) and it still has not been resolved. The countertop had and still have issues prior to closing, they sold me two different slabs, theres also a seam issue, it has a dirty seam and a bad seam. I was told that this is their standard, the Ctop is perfectly fine and that theres no issues with the Ctop and I had no choice but to accept this and gave me $3500. I was forced to take the credit because theyre were going to be some penalties to hold the closing process. I spoke with Vice President of Sales ****** ******* about this issue and has not been resolved. I would like the **** replace. This house has several other issues that has not been resolved I also have a burn ctop at the second bath..they tried to clean it but you still can see it. The house have several other issues but it will be too long to address but attached is the pending items list to be fixed. This house has poor craftsmanship all over. For the amount of money paid for this home is not worth the hassle. I also been in contact with **** the service manager whos been scheduling the service but the workers shows up with no materials to do the work, making me waste time from work. I would like for all of the issues to be addressed but maintainly the Ctop issues at bath and kitchen.

  Business Response

  Date: 05/27/2025

  Our team has spoken with homeowner on multiple occasions in regards to her kitchen countertop concerns. We reviewed the design guidelines addendum that references a seam that buyer signed at time of design appointment. We have explained that there was no promise noted during the build process of a jumbo slab being used to avoid this, along with variances in the natural state of the style selected that can have it vary from the samples provided in the design center at time of selection. Despite our discussion that the countertop met our standards, we agreed to offer a $3,500 credit to offset the frustrations for buyer. 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23373869
  
  I am rejecting this response because:

  its not giving me a solution to the problems I currently have with the home. 
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/27/2025

  Good Afternoon,
  Thank you for sharing your perspective on this matter. After careful consideration, we maintain that the countertop concern is closed, and no further action will be taken on our part.
  To our understanding, ****** ******* has been in touch with you regarding this issue. As previously noted, compensation was provided at the time of closing to allow you to address the matter with the top at your discretion.
  If you continue to find the explanation or resolution unsatisfactory or believe it falls outside of industry standards, please refer to Section 6.2 of the warranty guidelines (page 16 of the attached document). You may pursue mediation of your warranty request by submitting written notice to the ***************************************** (****). Their contact information is also available on page 16 for your reference.
  We remain confident in both our assessment and the resolution provided.
  Thank you for your understanding.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23373869
  
  I am rejecting this response because: They have not provided a solution to all of the issues with the Ctop. A tech is schedule to come on 6/3 to try to clean up the seam and stains on the Ctop. That doesnt mean that the issue with the Ctop has been resolved. Along with the rest of the other issues on the check list. I also explained that you guys did not gave me any other options but to accept that credit on closing day. You were holding the process. I never said I was happy with the **** or agreed that the Ctop was in good condition. I request that this case stays open until all of the issues has been resolved. Thanks 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The quality inspector of my home did not do their job. I was blackmailed into signing and closing on a house that was not complete and did not have everything I paid for by threats if charging me daily. Warranty claims have not been fulfilled over 1yr later. There are many things wrong with the house, poor build quality, broken things, and items that don't work. Pulte has not adequately fixed most of the issues and continue to make errors, mistakes, cause further damage to my home, and incapable of getting things done.

  Business Response

  Date: 05/29/2025

  We have made contact and had a great conversation with our customer.  We were able to establish very good lines of communication to insure this does not continue to happen.  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into our home in June 2023, we have submitted several warranty claims. One of the primary concerns is that we never received the final walkthrough of the property, which was promised as part of the new build warranty process. Despite sending multiple emails regarding this and other unresolved issuesincluding ongoing electrical problems present since move-inmany of these concerns remain unaddressed.

  Business Response

  Date: 05/29/2025

  Dear BBB-

   

  Thank you for alerting us to this customer concern. Our team has reached out to the customer directly to address any issues that are covered under their Home Protection Plan. 

  Respectfully,

  Arizona Division Customer Care

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Pulte home expecting quality and service. Instead, Ive spent over a year dealing with drainage issues and repeated contractor mistakes. Water pools along the fence line after heavy rainconfirmed by two independent inspections. Pulte insists it meets standards but sent zoomed-in photos (from a light rain) that ignore the actual problemand even included a photo of the wrong side of the house.Weve had multiple trades back 23 times for the same fixes, from a leaking disposal to mismatched ceiling paint. I didnt buy a new house to fight for basic workmanship.Buyer beware.

  Business Response

  Date: 05/23/2025

  Good afternoon,

  Our team has evaluated this drainage swale multiple times and not found standing water within 48 hours of rainfall/watering.  Our Customer Care Manager, ****** *****, has been attempting to schedule an appointment with Mr. ******* to evaluate in person without success.  Another manager, ******* ******* has reached out to Mr. ******* to attempt to schedule an in person meeting so this can be further evaluated.

  Respectfully,

  **** *****

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customers purchasing ********************************************* should be aware of the extremely poor customer service after closing has been finalized. I had a simple down spout drain issue that I was told would be fixed and still is not. The customer service *** told me it would be complete by 5/8/25. No one came out and I reached out and informed customer service. In the response there was no apology and I was told it would be put back on the schedule.

  Business Response

  Date: 05/27/2025

  To Whom it may concern, 

  Please let this serve as our office response to the concern about the downspout. After confirming with the community ************* Manager this item is believed to be resolved. 

  Should this not be resolved, please contact the Cleveland ************* Team at *********************************************************************.

   

  Sincerely:

  Pulte Homes of ****: Cleveland Division

   

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home in the **************** neighborhood in ***********, **. The home was not completed by construction manager ***** *****. On December 23, 2024, ***** threatended and bullied us into closing saying we would be fined $250 a day for not closing. Pulte was made aware of ******* unfinished work and antics through a negative survey sent to us by Pulte. *** **** and ****** ******* visited the home in late December 2024. They both agreed ***** dropped the ball and Pulte would come back and finish the work. Over the next four months, ******* was in charge of getting the work completed. Pulte can look up the work orders on their end for our address that ******* submitted. This will show them what was completed. In April 2025, I was told *** **** and ****** ******* have left the company. In April 2025, the trim ***** was installed on the home. The raw material was sitting in the garage the entire time. ***** never had it put on the home. This is four months after closing. A crew hired by Pulte came out to install the trim *****. Their ladder slipped, fell, and broke our ADT security camera and garage light. ****** ******* came to the home within the hour and saw the damage. He took photos and said he would get it fixed and Pulte would pay for it. We have not heard from Pulte or ****** since. Our emails to ****** have gone ignored. Also, we have a dent in our front door that was mentioned to both ****** and *** during our walk through in late December. It was also mentioned to ***** before closing. We were told this would be taken care of, but pulte would have to wait until it gets warmer. It hasn't been taken care of. I've called the Pulte neighborhood in ********** and spoke to someone named ***** to try to get help. I've spoken to ***** ***** at the ********************************** neighborhood to get help. I've exhausted all my options.

  Business Response

  Date: 05/28/2025

  Greetings,
  I apologize for the frustration you have experienced and appreciate you bringing this matter to our attention. Please be assured that our team is committed to reviewing your concern thoroughly and promptly.
  I will be reaching out to the leadership team of the Pulte, ************-********** Division regarding your concerns. They will evaluate the matter and ensure that the appropriate person follows up with you within two business days.
  Thank you for your patience and understanding.
  Best regards,