Business Profile

Home Builders

Pulte Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

439 total complaints in the last 3 years.
146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint regarding an issue with the sod installed by Pulte Homes at our newly purchased residence. We closed on our home in June 2024 and, at the time of purchase, our lawn appeared healthy and green. However, within weeks, the grass began deteriorating, and is now completely dead.When we approached our ********************** (***), they directed us to contact Pulte Homes. Pulte Homes, in turn, told us that the sod was part of the purchase, and essentially stated that the condition of the lawn is no longer their responsibility. This pass the blame approach has left us with no resolution and a dead lawn that significantly impacts the value and appearance of our *********** investigate further, we had Jupiter, the lawn care provider for the community, assess the problem. They informed us that the type of grass installed on our property is not the appropriate variety for this area and is not the grass that was expected or intended for homes in our community.This issue is not isolated to our property. Multiple homeowners in our community are facing similar problems. Some lawns are completely dead, while othersjust a few houses downare thriving. It appears that inconsistent and possibly improper sod installation has taken place across the neighborhood.We are requesting that this matter be looked into, and we are seeking assistance to hold Pulte Homes accountable for the quality and appropriateness of the materials used in the completion of our home. We believe that homeowners should not be left with a costly issue caused by improper or deceptive practices during construction and sale.We appreciate your attention to this matter and look forward to hearing back from you regarding the next steps ***** ***** President ***** Mechanical Solutions **********
Business Response
Date: 07/11/2025
Pulte ************************* Manager ******* ****** reached out to Mr. ***** on July 11th, 2025 and they spoke via phone, discussing his concerns regarding his sod. Pulte does not warrant sod or landscaping in any fashion as they are the responsibility of the ********************** and ******************* as was explained. Pulte will however advocate for Mr. ***** with the *** to hopefully influence positive resolution for the benefit of Mr. **************************** leadership is meeting with the River **** *** the week of July 11th and will express concerns on behalf of Mr. ****** ******* ****** will follow up on that meeting and share with Mr. ***** any update he obtains. Although the sod is the responsibility of the ***/Property Management, Pulte will do what it is able to assist however we cannot commit to resolution as the sod is not under its purview. Thank you for your consideration and understanding of Pultes position. Take care and be well.
Initial Complaint
Date:06/25/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my first home in ********************************************************************************************** they would look into it. I was later advised they reached out to my neighbors regarding my issue( why???) and no further action was needed because they refused to do anything about it. also in 2019 i had a plumbing issue where my entire house backed up and had to call emergency service to have someone to come out and address the issue. I was told then that it was just a clogged drain. i would later find out this week it was in fact, not. when the plumber came out he told me to reach out to the builder regarding the side of my yard being filled with water. I then reached out again via phone and received no response or assistance, this became the norm unfortunately. In 2021 i reached out again because it was unbearable and even ended up emailing the CEO with no response. this week i had another plumbing issue where the professional advised me there was a repair to the pipe that was done incorrectly and he needed to fix which caused a huge break in my pipe which let to ANOTHER back up in my home leaving my without functioning toilets. i reached out and was told they would do nothing. after pushing escalation i got a call days after promised that i should have waited for them to come out. which is absurd considering i had no working toilets. I am seeking to be reimbursed for the pipe repair that i was advised is causing all my swamp grass and the incorrect and faulty repair completed by Pulte. their lack of communication and their employees in management that constantly belittle customers is unacceptable. ****** ******* refused to listen to be just kept yelling i was out of warranty and should have waited, he followed up with an email that had nothing to do about my complaint. he refused to listen just and ****** B from years ago did as well. No one is willing to help get to a resolution. I was even quoted a high amount for other repairs.
Business Response
Date: 07/10/2025
Greetings-
I have forwarded this communication to the Pulte, Central TX team for any follow up that is necessary. They will be the best avenue to work with, as they are working with the details of your service.
Initial Complaint
Date:06/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased our pulte home in 2017. We have had issues with shoddy work that was done, but the most concerning is the ac unit. We have a four story unit townhouse and our ac unit is not equipped to handle the house we have. It is way under what it should be according to everyone. Our top floor is 80 degrees now and it shouldnt be this way. We had multiple people come out and tell us itll be at least 15k to get a unit that should have been put in. This is my first home and I didnt know how pulte would take advantage of me like this.I would like a unit that should have been put in initially or I may have to go higher up unfortunately which I dont want to have to do. I really feel taken advtange of. Amicably would be preferable. Please be an honorable company and do the right thing
Business Response
Date: 06/26/2025
My name is *** **********, and I am the Director of ************* for ********************************************* Mid Atlantic. I have reached out to *** and Mrs. ****** via phone 6/23 to discuss their concerns.
The main concern that was expressed over the phone to me was that their current Pulte installed outdoor a/c unit was not the correct tonnage per their consolations with a 3rd party HVAC company. The Ayscues also noted that their top 4th level is a significantly higher temp than the other 3 levels which they feel supports their case.
I have researched and confirmed that the a/c unit installed in their home which is a 3-ton unit is correct per the Pulte plan and design for their home and would not be considered a incorrect install.
Respectfully Pulte will not take any further action on this request. The home is as the home is currently 4 years 9 months passed the 2-year Pulte Hvac warranty.

It would be recommended for the Ayscues to complete a balancing service to target more air flow to the top level which will naturally stay hotter because heat rises.
Regards
Customer Answer
Date: 06/27/2025

Complaint: 23504479

I am rejecting this response because: a 3 ton unit in no way shape or form is enough for a 3200 square foot 4 story townhome

Sincerely,

********* ******
Business Response
Date: 06/27/2025
Respectfully our stance remains the same. We are confident that the home was delivered with the specified a/c equipment per the original plans. Furthermore, Pulte's warranty for hvac is 2 years from closing which is currently 4 years and 9 years expired. We consider this matter closed on our end and respectfully this will be our final response. We strongly recommend the homeowner pursue hvac balancing and damper adjustment to achieve more airflow to the top level which will naturally be hotter in the summer months due to heat rising.
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a new Pulte Home in **************, ** in March of 2024. Since then, them honoring their warranty has been nothing short of pulling teeth. Currently, we have sent multiple emails in an attempt to get potential mold tested in our basement as well as to fix our AC in our master bedroom. They flat out dont respond. This is getting to a breach of contract point. I have been emailing one of the managers as well with no response and have email correspondence as proof. They recently fired (approximately 6 months ago) their Warranty Representative who did nothing but lie to us. I had hope that the replacement was better, but am losing hope with the lack of response to respond to a potential mold issue.
Business Response
Date: 07/07/2025
Thank you for contacting us.
We have spoken with the homeowner and have made arrangements to service their home on 7-9-25. They are out of the country, but we have arranged the workday with the homeowner's family member.
This claim should be resolved after 7-9-25
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April the 17th I filed a service request to repair or replace scratches to some of my windows and a door glass in the back of the house. I had not noticed them prior to moving in on February the 25th of 2025. On April the 24th a customer service representative came out and saw them. It appears they most likely were done during the construction cleaning process. On May the 7th coverage was denied based on I didnt see it prior to closing. I asked if the window company would cover it and they denied it. I also asked twice for the name of the cleaning company so I could precede to ask them for coverage. On May the 28th I received an email denying the coverage of damage again and their refusal to provide me with the cleaning companys name. It is clear the damage was done prior to me moving in and its not noticeable unless the sun hits the window and it was a cloudy day when I saw the house prior to closing. I dont know if the windows were cleaned before that date or after. I closed on the 14th of February and moved in the 25th. I would first off it doesnt matter to me who covers the cost as long as its done. I need to know what company did the glass cleaning and who to contact.
Business Response
Date: 06/18/2025
The following email was sent to the homeowner:
Good morning,

Thank you for bringing your concerns to our attention. We have thoroughly reviewed the comments submitted to the Better Business Bureau, as well as the details of your warranty claim.

Prior to closing on your home, a comprehensive walkthrough was conducted with the Construction ********************* Manager, and yourself. During this inspection, any issues were documented and addressed accordingly.

Please note that scratches found after closing are not considered warrantable items. At the time of closing, you signed documentation outlining items that are excluded from warranty coverage, including scratches on windows and glass surfaces.

We understand your concerns;however, based on the terms of the warranty and the documentation signed at closing, we must respectfully deny this request.
If you have any further questions or need clarification, please dont hesitate to reach out.

Thank you,
Customer Answer
Date: 06/18/2025

Complaint: 23477196

I am rejecting this response because:One thing I did ask for in the complaint is the name of the company or people that did the window cleaning prior to me moving in and prior to closing. They have refused still to provide that information. I would also like to know, in addition to the company or people that cleaned the windows the date they cleaned them.

Sincerely,

**** Via
Initial Complaint
Date:06/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was my first time purchasing a home directly from builder and starting from scratch the build process. I chose Pulte with great excitement, however the sales person pushed a lot of additions automatically and in the excitement I did not realize it. He pushed gourmet kitchen and other stuff which with my budget, I should have not selected or given more thought. Plus he told some information which later on turned to be incorrect. I was super confused with the deal and cost of home. Further It kept on climing as I went through design process.Later his manager gave me an exit path but gave me only 2 hours to decide and I could not decide within 2 hours, it was too much pressure. Although that same weekend being Anxious and further discussion with my family I decide I did not want this house, it was too much for me to afford. I sent and email to the sales person and he put me in default immediately without any discussion. Few days later, even pulte mortgage denied my application , however at that point I was already defaulted. I requested a refund but was put to default. I feel this was extremely pushy sales tactics. The sales persons manager never gave me a realistic chance to evaluate and back out. Those dollars were hard earned tax paid money. I would request someone at a higher level to help and refund some portion of the ******* money if possible.
Business Response
Date: 06/17/2025
Our general sales manager worked with this buyer during the cancelation process. After the home went under contract, the buyer complained about the option selection and stated that our competitor would give him a better incentive. When the buyer started talking about canceling the contract, our sales consultant and General Sales Manager were very clear in communicating that choosing to cancel the contract would be a default and result in the ******* money being retained. As an alternative to canceling the contract, we offered to move his ******* money to a different home or community. This offer was declined. The buyer had ample time to decided on the home purchase before going under contract and made the decision to cancel the contract. We followed the process as described in our sales contract and retained the ******* money. This decision is final.
Customer Answer
Date: 06/20/2025

Complaint: 23473776

I am rejecting this response because:

1. The response is inaccurate, I was not given an option for a different house or community. That never came up.
2. There was a communication mixup by sales representative, he promised me butlers pantry without few things and later on it tuned out some of those options if added were costing 6 to 10k more which was not acceptable to me. For the same the manager gave me 2 hours to blackout but 2 hours were not sufficient for me to take a decision. I decided the same weekend that I did not want the house and send an email due to which I was out on default. If manager could let me go for the 2 hours why could he not let me go 2 days later? Isn't this pressure tactics?
3. I would request someone from the sales team higher than the manager give me a call and hear to my plea.
Sincerely,

******* *****
Business Response
Date: 06/26/2025
I have forwarded this communication to the ************ for any follow up that is necessary. They will be the best avenue to work with, as they are working with the details of your sales agreement.
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The sales manager did her part to tell me I could not get my money back per contract , however I still feel the sales tactics in my case was very aggressive and as consumer I should not have been required to pay too much money to a builder as final price is not determined till design process is completed. ****** learned the hard way! I would still request pulte group to consider my unique situation and see if something can be done.
Sincerely,

******* *****
Initial Complaint
Date:06/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I started the homebuyer process with another builder/mortgage company. However, after meeting with the delightful sale, staff at a Pulte event, chose to go with Pulte homes. So the start of our home buying process picking a home being excited all started out amazing. Everyone was communicative, responsive, and seemed to be engaged.Part two lending loan processing closing a complete effing nightmare! Theres so many similarities from the previous complaints. Other borrowers online have stated all right in line with the experiences. We are going through right now. In order to dictate these experience properly, Im going to break it down in three phases Phase one the loan consultant at first decent supportive experience Phase 2 consultant processor: the first set of Wheels of the train start to fall off. Tif, constantly submitting documents, three or four times explaining myself repetitively asking questions with Little to no response to only get asked the same questions again wanted toknow why I didnt have them answered. To then answering those questions and then being asked again,. Then waiting until the last day to get these items to the underwriter. I had to walk her through my bank statement, physically showing them the exact information I had forwarded time and time again that was already there.Phase 3. Was supposed to be a joyous occasion with a closed date of June 10 was only blown up by an email. Thats right an email not a phone call not a heads up but an email stating sorry Mr. ***** we did not complete the VA appraisal and try to blame the VA in which it was the underwriter or whoevers fault for not requesting one in a timely manner. Phase 4 VA appraisal was expedited. I personally called the VA the day it was completed. Got the reference number then communicated that to the team only told they didnt have it. I had to have a VA representative call Pulte and then at 6:01 Eastern standard time miraculously its there. Still no close date.
Business Response
Date: 06/26/2025
Greetings-

I will be contacting the ******* division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.

For your convenience, please use the local Pulte, ******* team contact information below to address your concerns.
***********************************************************************
*************

Have a good day.
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint in good faith to request an immediate investigation and regulatory intervention regarding my ongoing and deeply frustrating experience with DiVosta Homes (a subsidiary of PulteGroup), related to my residence located at **********************************************************. It has now been over 12 months since the closing of the property, and despite extensive documentation, repeated service requests, and numerous site visits, serious and legitimate construction and warranty-related issues remain ****************************** From the outset, our home presented with significant construction defects, some of which impact habitability, safety, appearance, and resale value. These include (but are not limited to):Improper replacement of doors (DEN/Office), Patchy stucco repairs with unmatched texture, Pop nail ceiling damage left partially repaired, Incorrect grout applied to bathroom tub, Improperly grouted bathroom cabinetry junctions, Flooring stains and grout discoloration unresolved, Landscaping destroyed by construction activity, Driveway pavers damaged by rust and settling, Drywall defects near main entrance, HVAC airflow issues and water *************** Foundation for Our Complaint Under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), builders must provide:A product that meets reasonable expectations for quality, habitability, and usability ****** services delivered within a reasonable timeframe Communications made in good faith, without manipulation or undue pressure Requested Actions An investigation into Pulte Homes/DiVosta Homes construction practices and post-sale warranty procedures Review of the builder's use of internal standards that may conflict with state consumer protections Fully and properly complete all pending repairs Provide a fair settlement for the stress, lost time, and material impact suffered (we requested $8,000, which was ignored)Sanctions or enforcement as applicable under Florida law
Business Response
Date: 06/17/2025
On Monday, June 16th, at 3:05 p.m., Pulte management from that area contacted the homeowner to discuss resolving the concerns that fall within the parameters of the Pulte limited warranty. It was agreed that those items would begin being scheduled over the next 2-3 weeks, since the homeowner would only like one trade scheduled per day. Management decided to have a representative from Pulte on-site to ensure all work is completed professionally and on time. The national limited warranty doesnt cover monetary compensation in regard to home repairs or process in which they are conducted. We look forward to resolving these concerns.
Customer Answer
Date: 06/18/2025

Complaint: 23464041

I am rejecting this response because:
We strongly disagree with Pultes response.
Their statement ignores key facts and misrepresents the situation. While they reference a phone call on June 16, that only occurred after our formal complaint was submitted. Prior to that, we had sent a detailed resolution request which went unanswered for days.
To date, no official repair schedule has been presented to address "all pending issues", other than and ordinary email informing the painters will come in a couple weeks. Many of the most critical defects including structural door frame replacement, full ceiling repainting, improperly applied textures, defective stucco, and HVAC issues remain unresolved. Moreover, several prior repairs were incomplete or visually degraded the home.
Pulte insists on limiting our rights to what is outlined in their internal limited warranty manual, which does not supersede Florida consumer protection laws, FDUTPA, or the implied warranty of habitability.
Additionally, we have never accepted or agreed that repairs would start in 23 weeks especially because we want everything resolved ASAP.
We reiterate our demand:
A written, binding commitment to fully resolve all listed defects within 30 calendar days from our Original Communication sent, this date is now approaching dead line.
Fair compensation of $8,000.00 for emotional distress, financial harm, and impaired use and enjoyment of our home
We also reserve the right to pursue additional remedies via the Florida Attorney General, DBPR, HUD, ***, and the Sarasota County Small Claims Court.
Again, We expect Pulte to act in good faith, not deflect accountability with generic language.

Sincerely,

******** *********
Business Response
Date: 07/03/2025
As of July 3rd, the local ************* team has completed all exterior repairs.

Replacement of an interior door remains the only open warranty concern for the homeowner. This and the claims of interior cosmetic repairs remain unevaluated and unresolved. Pultes requests for scheduling remain unanswered.

Once again, the national limited warranty doesnt cover monetary compensation regarding home repairs or the process by which they are conducted.

Pulte remains committed to resolving any concerns covered under the Pulte Limited Warranty.
Customer Answer
Date: 07/11/2025

Complaint: 23464041
I am rejecting this response because:
Rebuttal to Pulte Homes July 3rd Response:
We strongly disagree with Pulte Homes latest response, which continues to misrepresent the facts, downplay the severity of the issues, and ignore the companys legal obligations under Florida law.

1) *******************************start="485" data-end="488"> Pulte claims all exterior repairs are complete. This is incorrect:
A) Stucco and texture repairs remain visibly mismatched and substandard.
B) Exterior paint is patchy, with color and texture inconsistencies.
C) Landscaping damaged by Pultes activities remains unrestored as some missing plants.
D) Driveway pavers with rust staining and uneven settlement are unresolved.
2) ***********************************************start="893" data-end="896"> There are critical unresolved interior issues, including:
1) Ceiling pop nails and water damage requiring full repainting, not patching.
2) HVAC airflow deficiencies causing uncomfortable, uneven temperatures.
3) Flooring with stains and damage requiring proper retreatment or replacement.
4) Structural door frame replacement, not just a slab swap.
5) Water intrusion issues and moisture concerns in several areas "ceiling".
These are not minor cosmetic issues but affect habitability, safety, and the value of the property.
We remain open to scheduling repairs but require:
1) A comprehensive, written schedule with committed dates, not vague promises.
2) Confirmation that repairs will meet industry standards, not minimal patching.
3) Limited Warranty ? Immunity from *************start="2027" data-end="2030">
Pulte repeatedly states the national limited warranty doesnt cover compensation. Pultes manual does not override:
1) Florida Deceptive and Unfair Trade Practices Act (FDUTPA)
2) Implied Warranty of Habitability under Florida law
3) Florida Building Code and consumer rights protections
Pultes refusal to discuss fair compensation for emotional distress, lost workdays, and loss of use and enjoyment is not legally justified.

Demand:
We request:
1) Full resolution of all outstanding interior and exterior issues to industry standards.
2) A clear, detailed repair schedule within 10 business days.
3) Fair $8,000.00 compensation for documented damages, lost productivity, and emotional distress.
We urge Pulte to act in good faith and resolve these longstanding issues professionally and legally.
Sincerely,

******** *********
Business Response
Date: 07/18/2025
Pulte Homes has made multiple documented attempts to engage with the homeowner to address outstanding concerns. Unfortunately, these efforts have not been met with a response.

In order to move forward with any remaining warranty services, it is essential that our local ************* team be granted access to the interior of the home to properly evaluate the scope of work. Without this evaluation, we are unable to determine the necessary next steps. Continued communication solely through the BBB platform does not provide a viable path for resolution at the Divisional level.

As previously communicated, Pulte Homes will not be providing the requested $8,000 in monetary compensation. This position has been clearly stated and remains final.

To proceed with any further services, the homeowner must contact our Divisional ************* team via phone or email no later than July 25, 2025. If no communication is received by that date, we will consider the matter closed.

This will serve as Pulte Homes final response on the BBB platform. We remain ready and willing to complete any necessary repairs, pending direct communication from the homeowner.

Customer Answer
Date: 07/21/2025

Complaint: 23464041

I am rejecting this response because:
I strongly disagree with Pulte Homes characterization that I have not engaged to resolve outstanding concerns. In fact, I have made myself available on multiple occasions, stopping my confidential client work each time to allow Pultes representatives access to the home. These interruptions result in significant professional and financial harm, as I work with confidential corporate client data that cannot be resumed the same day once interrupted, leading to full-day losses of income.

As an another clear example, just last week, Mr. **** ********* was at my home to address a water leak coming from the roof. However, despite being on-site, he chose not to review or discuss the numerous other pending issues that remain unresolved, wasting yet another opportunity to address them comprehensively and avoid repeated interruptions to my professional obligations.

It is inaccurate for Pulte to claim that the lack of progress is due to my unavailability. The reality is that Pulte has repeatedly sent workers without coordination, or contractors have failed to show up without notice, requiring me to stop my work unnecessarily. This is the very basis of the indemnification request: the repeated, avoidable loss of income caused by Pultes failure to manage and complete warranty work efficiently.
Pultes continued refusal to provide compensation for the documented damages and losses incurred during these past 14 months, due to these disruptions is not acceptable. The $8,000 indemnification request reflects the accumulated financial loss and inconvenience I have suffered due to Pultes actions and lack of effective coordination, and this matter will continue to be pursued until adequately addressed.

In closing, I remain open to the completion of necessary repairs, but Pultes approach of requiring repeated, piecemeal visits without addressing all pending concerns in a single, organized visit is unreasonable and unprofessional, forcing me to continue incurring losses without accountability.
Sincerely,

******** *********
Initial Complaint
Date:06/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pulte Group owes us $600 for the *********************** services) that were NOT paid by them. We were billed by the water services company, and Pulte said they would be reimbursing that money to us via a check. We have been trying to contact Pulte's customer service team( working with *** named ****** *******) and our local Sales ***: ****** *****, but even after multiple false promises made for almost 5-6 weeks we STILL HAVE NOT yet received the reimbursement check. This is an extremely frustrating experience and Pulte's customer service team as well as the local sales team has *** unresponsive. It's been 6 weeks already, and we still just are getting false promises from the Pulte team, stating that the check will be mailed as soon as possible. We expect this to be resolved soon and after multiple failed attempts working with the customer service team, we have to file this complaint with a hope of receiving the reimbursement money soon. Hope to hear back soon! Thanks
Business Response
Date: 06/13/2025
The check they are referring to was issued and mailed, however to the wrong address. They were notified of this and that a new check was being issued. This check was issued yesterday and mailed overnight. They will be receiving said check today.
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
COMPLAINT TO BETTER BUSINESS BUREAU (BBB)****** *. and ****** L. ****** Date: June 11th, 2025 To: BBB Serving ********** Subject: Pattern of Negligence by Pulte Homes: Failed Repairs, Ignored Settlements Key Issues 1.Chronic Unreliability:o5+ botched flooring repairs; 40% now destroyed.oMultiple missed appointments (latest: June 3 no-show).2.Misrepresentation:oSold "luxury" flooring (Oct 2023) that was defective; product discontinued.oRefuses full reimbursement despite irreversible damage.3.Bad Faith ********************* cash settlement offer (May 21, 2025).oOffered insulting $10,000 counter for $48,561 flooring alone.Impact on Family Master suite unusable since April 24, 2025; furniture stored in dining room.Custom closet ($8,505) sitting disassembled in garage; cannot be reinstalled.Four generations suffering health, emotional, and logistical strain.Resolution Demand Immediate payment of $62,866.02 to fund independent repairs.BBB action to revoke Pultes accreditation for ********* conduct.
Business Response
Date: 06/13/2025
****** and ****** ****** are not giving full events of their situation. The home had a water loss that was covered under warranty. Water line was repaired and water mitigation was addressed and completed. Pulte offered to repair the home back to it original state. The owners are not happy with the look of the floor and requesting full reimbursement for 100% of the floor system, while only a portion of the floor system was damaged. Pulte understands they dont want the floor and offered to provide them the cost of repairs in monetary settlement. The floor repair cost was just under $7,000. Pulte offered $10,000 for the flooring and would continue to repair all other components of the home, as within Pultes rights. Pulte would return to the home after the owners completed their new flooring selections. Pulte had discussed the requested $62,866 and explained to the owners that the numbers represented was not a true representation of the damages. Pulte will continue to communicate and work with the homeowners within the provided limited warranty and purchase agreement.
Customer Answer
Date: 06/13/2025

Complaint: 23455974

I am rejecting this response because:

To Whom It May Concern,
We,****** and ****** ******, are writing to formally respond to Pultes recent rebuttal regarding our BBB complaint.
Pultes summary of events is not only misleading but significantly omits key facts and context. While it is true there was a water loss covered under warranty,Pultes response ignores the full extent of the damage and the continued failure on their part to address or properly resolve these issues.
1.Extensive Damage Was Not Fully Acknowledged
Pulte's statement that only a portion of the floor system was damaged is not accurate. The water damage compromised an extensive area of the home, including a fully customized primary closet that alone exceeds the value of their entire offer. The materials, layout, and finishes in that closet were built to match the upgraded flooring throughout the homenone of which can simply be patched or replaced in isolated sections without resulting in inconsistency and devaluation of the entire homes aesthetic and function.
2.Ongoing Floor Issues Ignored
The floor system has had noticeable issues since 2023, long before the water incident. These defects were reported to Pulte multiple times and have yet to be resolved. Pultes failure to acknowledge or correct the pre-existing flooring issuesdespite being under warrantyis an ongoing source of frustration and concern.
3.Repeated Scheduling Failures and Lack of Communication
Throughout this process, Pulte has consistently failed to follow through on scheduled appointments. We have taken time off from work to accommodate their visits, only to be left waiting with no arrival or explanation. Communication has been sparse, delayed, and often non-existent, leaving us to chase updates and attempt coordination with little support.
4.Inadequate Settlement Offer
The $10,000 cash offer is simply not sufficient to cover the extent of the damagesboth visible and structural. This amount barely scratches the surface when considering the scope of repairs, the replacement of high-end materials, and the devaluation caused by inconsistent or incomplete restoration. Pultes offer falls far short of restoring the home to its original, upgraded condition, which is what was contractually promised and expected.
We remain open to working toward a fair resolution, but we cannot accept an offer that diminishes the integrity, quality, and investment we made in our home. We urge Pulte and the BBB to take into account the full scope of damage,the longstanding issues, and the emotional and financial toll this has taken on us.
Sincerely,
****** and ****** ******

Sincerely,

****** M ******
Business Response
Date: 07/02/2025
The homeowner has agreed to meet with the Pulte, ************************** on July 12th.
Customer Answer
Date: 07/08/2025

Complaint: 23455974

I am rejecting this response because we have not yet resolved our major issues.

Please keep this file open until we have met with Pulte and reached a final resolution.

Sincerely,

****** M ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Pulte Group is NOT a BBB Accredited Business.