Business Profile

Home Builders

Pulte Group

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Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

539 total complaints in the last 3 years.
148 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a new Pulte home in October of 2022. MANY, MANY issues. At 12 month warranty review, over 6 pages of issues identified. Most were resolved within 3 months. One remaining issue was to be resolved this summer. After a heavy rain, water flows over the gutter and washes away our mulch. They said they thought they fixed it this winter but said that if it did it again after a heavy rain this summer (now) they would fix it. Now they state it might just be heavy rain. Might not be a problem Requesting more weeks to review. They made it very clear months ago that if the water continued to flow over the gutter after heavy rains this summer, they would repair. I have send them pictures of the aftermath showing ***** being washed all over our sidewalk and yard from the overflow. No other house in the neighborhood has this issue after the recent rains. Our gutter was installed wrong. Outside contractor will fix it but will charge me hundreds. I have asked for them to reimburse me and they declined. I'm hoping you can get this resolved, otherwise I will take them to small claims court
Business Response
Date: 07/24/2024
An offer has been agreed upon to close the matter
Customer Answer
Date: 07/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************
Initial Complaint
Date:07/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7 I filed a work order to have the missing cap replaced on the sewer clean out drain in my front yard. I filed a follow-up claim on May 16. On May 28 I reached out to Summer ***** (Admn. Asst. to Castlegroup, HOA) and asked for assistance as I was concerned about the grass clippings and debris that was continuing to fall in the drain. Later that day, the Asst. ******** Mgr., along with a representative from Impact (landscapers) visited. ***** assured me that he would have the problem fixed "even if he had to go to ********** and buy the cap himself." On June 25 I reached out to Summer and told her about the conversation with ***** and that to date, he had not returned or called. She responded that ***** was going to check on this. Well, it's not July 15 and I think I have been more than patient. Moreso, I am concerned that there could be costly plumbing issues for me. The debris is visible and I am tired of trying to clean it out every time Impact cuts the grass and blows the clippings. I want to make sure that this situation is documented in case there is a problem and that Pulte, via is representative, Castlegroup, is accountable.
Business Response
Date: 08/07/2024
Update-

The local ************* Manager from the **********************, Southeast FL division has repaired this issue.
Initial Complaint
Date:07/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are filing a complaint against Pulte because they have failed to complete work that is covered under our Home Warranty. 2 shower doors were supposed to be replaced and tiles on our roof. I have called the Home Warranty phone number 6 times and have spoken with **** and ******, and still have not been helped. I have requested on 2 separate occasions to speak to ***** (their boss). Each time I was told that they would let her know I called so that ***** could give me a call back. That has yet to happen. I feel that I have given a sufficient amount of time to ***** for her to give me a call back. I also wanted to note the unprofessionalism of the front desk individuals. They seem not to have compassion for the situation at hand and when I asked ****** for the Corporate number and email she hesitated. The whole time I was conversing with the receptionists they act like they dont know how to answer my questions and/or dont care to help a home owner in need. I was originally working with *************************** at Pulte about the 3 items mentioned above. The roofers were supposed to come and replace the tiles and never came. The shower glass company was supposed to come and replace our shower doors and never came. This past week I spoke to ************************* and asked them why they never came to complete the job (replacing the two shower doors), I was then told by their receptionist that she tried emailing ***** multiple times about completing the job, but that ***** never responded to her emails. I am sure this is what happened with the roofing company that told us they would be back to replace tiles on our roof. We would like our shower doors and tiles replaced as soon as possible. This has been going on for way too long. Thank you.
Business Response
Date: 07/25/2024
Dear BBB-
Our records indicate that the customer was contacted by our office leadership to discuss the home warranty. The customer has been informed the ********************** Home Warranty and our process. The warranty coverage has expired for the items requested for repair.
Pulte considers this matter closed.

We appreciate you making us aware of this customer contact. As you know, ********************** has long sought to maintain a high standing with the Better Business Bureau. We hope that the customer's disagreement with our position does not change our standing with the BBB.

Respectfully,

***************************
Division Director of Customer Care
*********************************************

Customer Answer
Date: 07/25/2024

Complaint: 21987909

I am rejecting this response because: These repairs were already set in motion and we are waiting for completion. We were promised by ***************************, one of Pultes employees that a couple of roof tiles be replaced, as well as the replacement of two shower doors (according the the glass business that already came out to inspect it, they said that the doors were never installed correctly). Pulte should be held responsible, and should complete the jobs that are already in motion. We worked hard to buy our home & we are extremely disappointed in the way in which we have been treated by Pulte.

Sincerely,

Sarina & *************************
Business Response
Date: 08/04/2024
Dear BBB-

Thank you for forwarding this response. The customer has been informed the following information via telephone call with Pulte leadership. The home purchased was a model home with an As-Is warranty. The items listed on this BBB complaint were not covered by the model warranty at the time of the customer's communications with our former ********************** Representative, and any commitment of repairs was made as a courtesy and not a warranty obligation. The representative in question has not been an employee of Pulte Home since March of 2023, when they left the company. Furthermore, before contacting our offices on 6/28/2024, our records do not indicate any inquiries on the home from the homeowner on this matter or any other since 2022.
Pulte considers this matter closed.

We appreciate you making us aware of this customer contact. As you know, ********************** has long sought to maintain a high standing with the Better Business Bureau. We hope that the customer's disagreement with our position does not change our standing with the BBB.

Respectfully,

Arizona Division
Customer Care Department
Customer Answer
Date: 08/05/2024

Complaint: 21987909

I am rejecting this response because:
According to an inspection by the shower glass company, it is clear that the installation was faulty from the start of the build of the home. Given this issue, I believe that Pulte Homes should take responsibility for the inadequate installation and rectify the situation.

As a customer who invested a substantial amount of money in this home, I expect Pulte Homes to uphold its commitment to quality and customer satisfaction. I urge you to address this matter promptly and take the necessary steps to ensure that the installation is corrected.

My concern is not solely about your standing with the Better Business Bureau, but rather about the fundamental principle of corporate responsibility and customer care. It is disheartening to see a company of your stature not addressing a clear problem that affects your customers. Its also disheartening to see that the only thing you truly care about is your standing with the BBB. Wow

Sincerely,

Sarina & *************************
Initial Complaint
Date:07/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against company for inaccurately reporting an account on my credit report. The account was listed without my authorization or verification. Despite my efforts to resolve this issue directly with the company, they have not responded or provided verification, violating the Fair Credit Reporting Act (FCRA).
Business Response
Date: 07/12/2024
Please provide the city/state that you were interested in building a home with Pulte so I can make sure to contact the correct division. Thank you!
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a new construction home that was due to close on the day of Hurricane ***. We were told that don't worry, we are responsible for your home and will fix anything that happens to the home.Mostly wind damage to new landscaping. But within our warranty period they were given 162 line items punch list. They did not even clean the house for the closing! My wife cried when we walked in. To this day, we still do not have things fixed, finished and in breech of contract.Pulte, along with their vendors, choose to ignore, delay, delay delay until the consumer gives up and moves on.We still do not have an exhaust vent cover installed ( one too short, one too long) so that's it...ignore it! Windows do not stay up, installer came out, took apart the window and said he did not have the parts, never came back, calls into vendor get no response. 66 titles on the roof are broken or damaged. The **************** Rep said the roofers came out and replaced what they are going to do and thats it. SO I guess IGNORE IT AGAIN! We paid for an upgrade to change all hardware to NICKLE and they charged us (even though there is ZERO cost difference from any vendor!) yet when asked about the CHROME FAUCET in the laundry room, "THAT'S WHAT WE INSTALL THERE" but that is not what I am contracted for. They Have doors swinging into other doors, they have too big of doors swinging into a closet, that has to be pushed through clothing to even get in the closet. This should have had a pocket door installed. They have a ceiling light plate not centered in the room, the electrician says THATS WHAT THE PLAN SHOWS, but looking at models homes of the same model, they have made some of these changes already, knowing they were mistakes. I am pursuing legal action against them. I want it to be known that they lie & deceive buyers.
Business Response
Date: 07/30/2024
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern. I will be contacting the Southwest FL division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you.

For your convenience, please use the local Southwest FL team contact information below to address your home concerns.
*******************************************
**************

Have a good day.
Initial Complaint
Date:07/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a townhouse at ************ from Pulte & got it closed in June 2020. There was a noise problem in the **** unit. We took it to the notice of Pulte ******************** ******************************* ******** care manager claimed that it was taken care during 11th month warranty inspection. The problem was not resolved & we raised a service request on 02/29/2022 after following up multiple times with manager requesting for inspection & repair of the unit. No step was taken to repair until the expiry of warranty. The following was his reply: Your noise concern was examined at your one-year service. When you issued another claim for it, I asked for a video to prevent a $150 trip charge to you. It was determined that the unit was functioning correctly. If the **** trade was sent again and found the unit to be functioning correctly, you would have been issued a $150 trip charge. I need evidence that the unit is not functioning as it should. I did not receive a video from you. At this point, the **** system is out of warranty. You may call ***** directly as there may still be a parts warranty left on the unit. Thank you for your understanding in this matter. I am not a technician to understand what the problem was & I explained him that I was not able to capture the video. I escalated it to *********************, VP of Construction Operations Pulte Homes Michigan Division, he said he would stay with his employee and go with his *************** was done about it.Now, the technician from ****'s found that there has been a longterm ***************** that is causing noise & poor performance of the unit and recommends a complete service of the unit at this point.Its Pultes responsibility to get the unit repaired & fixed as recommended by ***** as they failed to do so on timely manner within the warranty period. Their *********************** left me with more energy cost for 3 years, repair cost, waste of time.So much trouble and frustration !!
Business Response
Date: 07/08/2024
Good afternoon,
On 6/7/21 our customer care representative visited your home and inspected the furnace. Although he felt the furnace was properly installed and operating per our expectations, a technician from the **** company (American Residential) was scheduled and sent to you home 7/7/21 (Work Order attached). Upon inspection, everything was functioning properly. If there are additional issues, we would be happy to review these remotely to understand what is not operating properly. Given the life of the home and the warranty period on the furnace unit, we would be happy to provide, and recommendations/referrals as needed. Please reach out to our ************* line to help us understand the issue.
Thank you
Customer Answer
Date: 07/09/2024

Complaint: 21936474

I am rejecting this response because:
Pulte has been repeatedly talking about the technician visiting for HVAC tuning on 07/07/2021. The complaint on Pulte is their reluctance and negligence of not looking into a different problem that was reported on 02/29/2022 which was well within the warranty period. The customer service manager refused to look into what the problem was and was asking me to send proof and explain what the problem was. I am not a technician to exactly report what the problem was, I can only report that the unit seems to be functioning different from what it used to be. I did that reporting but no action taken to repair or fix the problem. He also insisted on us paying $150 for the technician visit even though we were well within the warranty period. He dragged it until the warranty period was over and simply said that the unit was not under warranty when last contacted.
Pulte has to perform the service and do a permanent fix/ repair of the unit and reimburse the cost of hiring a technician from ****'s to diagnose and temporarily fix the problem as recommended by the ******** care manager.

Sincerely,

*************************************
Business Response
Date: 07/17/2024
Good Afternoon,
The repair you mention is unclear based on your message. We will have someone call you directly to discuss. Thank you
Customer Answer
Date: 07/18/2024

Complaint: 21936474

I am rejecting this response because: I don't want to close this complaint until Pulte contacts us to understand what the problem is and agree to take care of repairing the problem and send a technician from ****'s to do the necessary repair to the unit. I am particular about ****'s because they installed the unit for Pulte homes new construction and they were the one recommended to be contacted by the ******** care manager.

Sincerely,

*************************************
Business Response
Date: 07/25/2024
The ********************** team has been in contact with the homeowner. The furnace has been previously inspected and it has been confirmed that it is functioning properly.
Customer Answer
Date: 07/30/2024

Complaint: 21936474

I am rejecting this response because: No one contacted from the Michigan customer care team. We neither confirmed nor received any such confirmation from the Pulte team after the escalation was made. Pulte has never contacted me until today. Pulte never inspected the furnace unit after the service request was made with a complaint of noise until date. The recent response is a total lie!

Sincerely,

*************************************
Business Response
Date: 08/06/2024
I have forwarded this communication to the Pulte Michigan team for any follow up that is necessary. They will be the best avenue to work with, as they are working with the details of your service.
Customer Answer
Date: 08/06/2024

Complaint: 21936474

I am rejecting this response because: I DON'T WANT TO CLOSE THIS COMPLAINT UNTIL PULTE MICHIGAN CONTACTS ME AND GETS THE REPAIR DONE. I am ok to be contacted by Pulte Michigan in this regard and get it resolved. Thanks!

Sincerely,

*************************************
Initial Complaint
Date:06/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our first aggravation with Pulte came when they made us feel I like a number, to meet their quarterly quota- when the anticipated August complete date was suddenly now in June. They knew we had two homes to sell (stress in this market ) and kids- we were combining household after getting married. We didnt so much as have a verbal, electronic or written update that this was ever taken place except for the out of the blue email that we would be closing that date.Fast-forward, we did everything we needed to do and took that stress on ourselves, and lets just say working with Pulte. Mortgage was anything but pleasant as they were very disorganized and I unprofessional at times. Now, after spending nearly $1 million on our home, we are only on night, three and the air conditioner has already broken, a second time. During our initial walk-through my husband, who is licensed and in the industry and works for a reputable companyTrane, observed the air not working which they advised would be corrected by move-in day. It now seems they probably put a Band-Aid on a problem and we are now sitting in *******, summer, night three in our expensive home, sweating. We called the emergency number and were told too bad It could wait until Monday. To get this kind of treatment and have this kind of a faulty problem is unacceptable! We never wanted a Lennox air conditioner, we wanted a Trane air conditioner- we were constantly denied, and the fact that this is not being treated as an emergency is disgusting. We are forced to sit here and wait it out. Not only did we get c*** material for the size of this house. They are undersized units to cool this size home down. And we even brought that up. You cannot build and charge us kind of money for these homes and use this size AC units and put in inferior products as well/ youre cutting corners!!!!. We want, our air conditioner replaced with the right size for this home and that works!
Initial Complaint
Date:06/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pulte Group starting building in our neighborhood called ******** in ******, ** in 2016. My husband and I closed on our house in August of 2017. After a few years of living here, every single house has trim that looks 100 years old and peeling horribly. After some investigation, several neighbors were told that Pulte accidentally used INDOOR paint for our white trim for all 95 homes. Every single home's framing looks awful and have received letters from the *** to fix. The cost to fix? At least $1,500. The paint on the homes is fine, but the trim is not. I really hope that Pulte comes out and does the right thing and fixes our trim because we refuse to pay $1,500 for a problem that should not be happening. If the proper paint was used, the framing would still be in good shape. Our houses are too new for this to be happening.
Business Response
Date: 07/19/2024
Hello,
I would like to find a way to assist in this matter while also disputing the claim we used interior paint for exterior purposes. We used ******************************* A100 Exterior paint for the complainant's home. I have this in writing per our scope of work signed by our trade partner as well as the invoice for the paint purchased for this specific home. I would be happy to assist in researching any other homes that are concerned on the paint that was used. Considering the homes in the community are between 6-7 years old, repainting trim would be considered expected homeowner maintenance. The industry standard for repainting exterior surfaces is between 5-10 years depending on environmental and material variables. As an attempt to assist in this maintenance task, if the community is unhappy with the pricing received by the 3rd party, I can provide additional trade contact's that could be used to compare the price / service offered to ensure the community is getting the best price on the market for this work.
*****************
Division Manager of Customer Care
************
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed on my home in March 2023. The trees in front of the house (planted by the builder) began to die. The service organization came out and it was discovered that the roots of the trees were exposed and covered mostly by mulch. Instead of replanting the trees, as I requested, they simply put more mulch on them. The trees were slow in coming back in the spring. I called and was informed that trees were alive and the improper planting was not the issue. The tree on the parkway snapped in the storm and I was told by three landscape professionals that young trees, properly planted, do not snap in a storm. They looked at the tree bark, which was dry in spite of all the rain we were having.. Pulte refuses to take responsibility and claims that their professionals, who have not bothered to look at the roots of the tree above ground, blame the damage solely on the storm. No other tree on my street, planted around the same time as mine snapped.
Business Response
Date: 06/28/2024
Good afternoon -
As stated previously, we appreciate the feedback and understand the frustration. Previous reviews of the tree in question found it to be alive, as the abundant green leaves on the attached photo documents. PulteGroup's warranty does not cover landscaping after closing due to the numerous variables that can impact living plants since they are subjected to external influences. 1235 Freedom closed over 1 year and 3 months ago on March 23, 2023. PulteGroup's warranty also does not cover damages caused by acts of nature, including the storms that impacted the ********** community on May 25 and May 28, 2024, and ultimately caused the tree's damage. The photo attached shows the trunk of the tree snapped and the root ball securely in place.
At this time, there is no further action warranted by PulteGroup and we consider the matter closed.
Sincerely,
*******************
Director of Build Quality:: ******/*****************
Phone *************
**********************************************
Customer Answer
Date: 06/28/2024

Complaint: 21906693

I am rejecting this response because as the picture clearly shows, the leaves were at the bottom of the tree trunk not at the top of the tree. In addition, in their response it was stated that the tree was replaced. However, it was not. They know that it should have been replaced.
Incorrect planting regardless of time, especially since it was brought to their attention months ago, has nothing to do with warranty. They are responsible for workmanship, which includes landscape. As a result, it is their responsibility to correct it.

Sincerely,

*************************
Business Response
Date: 07/02/2024
We understand the frustration your tree is causing you, but disagree that the tree was planted incorrectly. Proper conditions were confirmed by SB Landscape Company in August of 2023 and revisited in June of 2024. As noted, the tree would have been uprooted instead of the trunk snapping during the recent storms with excessively high winds that your community experienced.

While we cannot provide coverage for your tree, we are happy to provide some landscaping contacts and request competitive pricing to assist you in replacing the tree as previously offered if you would like. Otherwise, we consider the matter closed.

Sincerely,
*******************
Director of Build *******************************************
Customer Answer
Date: 07/03/2024

Complaint: 21906693

I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 07/09/2024
Dear ******************,
We sincerely apologize for the frustration you are feeling concerning your tree. However, we respectfully disagree with the some of the concerns you delivered. As mentioned, we did have SB Landscaping look at your tree and photos were also sent to MDM Landscaping for a second opinion.
The attached photo shows the surrounding area around the tree to be intact without depressions and no trunk or root ball movement along with plenty of greenery. You are welcome to begin the mediation process with PWSC as detailed beginning on page 17 in your homeowner's warranty should you continue to disagree with our decision.
Concerning the "many other issues" you mentioned with your home, it appears we have resolved several service items for you according to your home file, but we would be happy to investigate any additional claims. We are proud of the homes we build, the warranty coverage provided and very much respect and appreciate all our homeowners.
The severe storms that hit the ******/********** metroplex caused damage to many homes and businesses. We do not wish to "shun" any responsibility, but cannot take ownership for damage caused by an act of nature. It is unfortunate the storm snapped your tree, which was never covered by the warranty, but the quality build of your home that prevented leaks and roof damage speaks to the ways we stand behind the work we can control. Please call our service line and advise of any work on your home that you feel needs to be addressed and we will be happy to create a service request.
Sincerely,
*******************
Director of Build Quality:: ******/*****************
Phone *************
**********************************************
Customer Answer
Date: 07/09/2024

Complaint: 21906693

I am rejecting this response because: The tree was under warranty and they had someone come out to look at the tree when the issues was first raised. They came out and put mulch around exposed roots of the tree. They are not telling the truth about someone looking at the tree recently. Neither of the two cameras in front of my house recorded anyone looking at the tree and they certainly cannot see the roots with all the mulch on top and leaves on the lower trunk. The mulch has not been disturbed, even if through some magic they could avoid the cameras.
This is a very dishonest company. And, I will continue you discourage anyone from choosing them as a home builder. For every sale I stop, they will have lost more in revenue than what it would have cost them to replacing a tree that was not properly planted.

Sincerely,

*************************
Business Response
Date: 07/09/2024
Please see PulteGroup/******************* stance in all previous communication.
Customer Answer
Date: 07/10/2024

Complaint: 21906693

I am rejecting this response because: Please see attached Warning for PulteGroup prospective home construction customers.

Sincerely,

*************************
Customer Answer
Date: 07/10/2024

Complaint: 21906693

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to submit a complaint again regarding unresolved issues with my new construction townhome (built by Pulte). This matter is against Pulte since they are responsible for any issues due to the 1 year warranty obligation. Below is a summary of the situation:- May 2022: Purchased the home.- February 17, 2023: Reported uneven first floor to the builders before the one-year warranty expired.- February 19, 2024: Removed the floor and found uneven concrete (no flooring since then). - March 11: Re-leveled the floor with concrete (video evidence available). - March 14: Improperly re-installed hardwood floor, creating more soft spots (video evidence available). - March 26: Builders inspected, advised to keep the room warm to straighten the wood. - March 29: Re-inspected, same issues; requested a redo. - April 5: Contractor visit canceled last minute. - April 24: Another canceled visit. - May 3: Contractors and leadership inspected, agreed concrete was still uneven, ordered new engineered wood (2nd time). - May 23: New floors arrived for acclimation. - May 29: Discovered new floors were not straight and couldn't be used. - June 5: Builders and contractors assessed and decided to order new flooring again (3rd time).Since February 19, I haven't been able to use my first floor or garage, and the flooring has been incomplete. This has significantly disrupted my daily life, impacting both personal and work-related activities. We had plans to move and rent out our townhome, but due to the incomplete work, we are unable to do so, potentially losing rental income. Despite repeated communications and promises from the builders (Pulte), they have failed to resolve the issue.It's been over 122 days since this process began, and I still cannot use my first floor or garage, which is full of flooring material. Leadership refuses to acknowledge my concerns, worries, and the inconveniences that this has caused.
Business Response
Date: 07/02/2024
Greetings-
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.

I will be contacting the ***************** division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.

For your convenience, please use the local Pacific Northwest team contact information below to address your home concerns.
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