Business Profile

Home Builders

Pulte Group

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Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

539 total complaints in the last 3 years.
148 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/29/23, blockage in the main sewer pipe of my home located at **************************************************************************************** was inspected utilizing a camera/video. The inspection revealed that there were tree roots invading the sewer line/pipe and its exact location. I was charged $375.24 for services to diagnose this issue. This same day, I contacted *************************************** with Pulte and provided Pulte with this information. I was informed that a plumbing technician would be out on 1/4/23 between 1-5 pm to scope the sewer pipe/investigate. On 1/17/24 Pulte sent a plumbing company to fix the alleged crack in the sewer pipe. No cost was incurred by me. On multiple occasions, I have requested reimbursement of the $375.24 incurred by myself to diagnose the issue citing multiple portions under the Centex **************** Warranty. On 6/5/24 I informed that I would provide one final attempt to resolve amicably before formally requesting mediation/arbitration. On 6/14/24, I was informed by *************************************** from Pulte that the exterior plumbing is not covered under the warranty; however, no support from the Centex **************** Warranty was cited. In the same email, ********************** informed that they will be reimbursing me the $375.24, that a check will be mailed, and I should receive it in 8-10 weeks. I have yet to receive the check.
Business Response
Date: 09/09/2024
We have reached out to ****************** about his concern and expedited a replacement check for the 375.24. This check will be hand delivered on 9/9/24 to ensure receipt of the reimbursement check.
Initial Complaint
Date:08/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We built this new home from Pulte, closed the home in December, now my drive way is crumbling, it is still under warranty; when asked they are saying they can do anything unless it is 50% damage: they replaced my neighbors drive ways last month for same issue (these concrete was poured same day felt like not properly mixed concrete). I am attaching pictures to this email, hoping they replace it soon.
Business Response
Date: 08/20/2024
A Pulte representative will review the driveway concerns with the homeowner. The National Warranty states:
Surface Scaling in Exterior
Concrete Surface scaling in exterior concrete can result from salt and chemicals used to treat roads. Unless more than 50% of the surface is affected, scaling is not covered under the Limited Warranty. In cases where more than 50% of the surface is affected, the Builder, for a period of one year, will repair using applicable methods.
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The home at the center of this issue was at ***************************************************************************************************. *****, a ***************/ Pulte home whose customer service manager was *************. When I put my home up for sale last fall of 2023, I had received a required home inspection where one of the issues that was found was that there was no air coming into the vents of the bathroom and the secondary bedroom. It was found upon removing the vents, up inside, that the hose where the air comes through, had plastic completely covering it (picture attached), from the time of original construction by Pulte. I was told by the inspector and several other reliable resources, repeatedly, consistently, and in agreement, that it was the builder's responsibility to take care of. This was a builder defect and Pulte absolutely refused to take care of this issue. Their reason was unacceptable, as this was a builder defect.I moved from that home to my current home which was also just built by Pulte. The customer service experience here is so completely opposite of the experience I had in ********************. By contrast, the customer service manager here has been very helpful, friendly and doesnt put you through a constant battle of a lot of unnecessary challenge for Warranty issues.
Business Response
Date: 08/19/2024
Hello ******,

I have reviewed your Better Business Bureau complaint and after careful consideration I have authorized payment to you in the amount of $69.00 as a reimbursement for services you paid to rectify HVAC performance at your home at **************************************************************************

I am hopeful that this will help you feel whole, and I appreciate your feedback on the service experience you had at ********************- Vida. A check will be processed and should take approximately 14 days to be mailed out. The address we will mail to is:

********************
*************************************************************************************

Best Regards,

***********************- ******************* Division
Division Manager of ***************************** *****************************************************
**************************************************
To request warranty service email directly to ***************************************
Customer Answer
Date: 08/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At first I thought that Pulte was going to honor their commitment to thier homeowners after buying from them but it seems as though, once the development has been completed, they dont want anything to do with you. When we purchased our home, one of the things that helped us decide was the fact the there was going to be "reclaimed" water to be used instead of each home using their own for irrigation. This was a lie. They have the plumbing there but they never hooked it up nor do they plan on doing this. I was told that when they laid the sod and grass down, that this grass needed to be watered thoroughly daily for it to take root and settle. After closing on our house, we travelled back to ** from ******* to get our other home packed up and permanently move back to *******. We were gone the entire month of June and came back in July. Needless to say, when we got back, we had an extremely green healthy lawn. Not knowing exactly what had happened until I received my first water bill. I almost had another heart attack (I've already had 2) when I saw the astonomical fee of almost $1,700 for 55 days worth of water usage. Now keep in mind, we werent here and were told specifically to leave it watered so it didnt die. It was being watered 2x per day @ 480 minutes total / 7 days a week. When I called the water company they told me that I was using around ****** gallons of water a week. Hence my mortgage payment of a water bill. When I inquired to my Pulte Construction Manager *************** why it was so high he told me that he was going to try to assist and to give him a few days, this was his response; "I apologize for the delayed response here. Unfortunately, Pulte will not be covering any portion of this bill. *** of the water usage was post closing and thus falls under the responsibility of the homeowner in this case.". This is grossly unfair since there are other residence in my development that had the same issue and was able to get assistance.
Business Response
Date: 08/29/2024
West FL Division Customer Care Manager, *********************** has been in communication with the customer. They have come to a resolution with Mr. ******** and he is happy with the solutions offered.
Customer Answer
Date: 08/29/2024

Better Business Bureau:

I have reviewed the response by **** who is the regional construction manager for Pulte in reference to complaint ID ********, and find that this resolution is satisfactory to me. He stated that he will be instructing Pulte to assist in payment of $700 out of the $1700 bill but may take a few weeks. Ill be waiting to recieve the check from Pulte and will follow up once recieved.

Sincerely,
*************************
Initial Complaint
Date:08/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see PDF document of issue with Pulte Homes
Business Response
Date: 08/27/2024
A representative of Pulte Homes of Minnesota reached out to ****************** to fully understand the issue at hand. Pulte Homes of ********* and ****************** have come to a resolution
Initial Complaint
Date:08/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a newly-built home at **********************************************, in Pulte Home's ***** ***************** with a closing date of July 25, 2024.In May, we were asked to select the color of the shower wall tiles for both the master bathroom and downstairs bathroom. We chose a light Buff color in email communication with the sales manager at Pulte Home. However, we discovered that the final color of the shower wall tiles is a completely different, much darker color, which has negatively impacted the appearance of both bathrooms.We reached out to the sales managers at Pulte Home by phone and email, and they referred us to a tile company named CFI. Initially, we were told that CFI would assign a customer service representative to contact us last week. Later, CFI acknowledged that the final color is indeed different from the one I requested in my email to the sales managers at Pulte's ***** ***************** However, they stated that they cannot confirm whether the wrong color was installed without verifying the color that was signed off on. This situation suggests that something has gone wrong between Pulte and its tile subcontractor, CFI.I have tried to follow up on this outstanding issue through phone calls and emails, requesting that both Pulte and CFI provide a proposal to resolve the matter. Unfortunately, I have not received any responses from either party.Attached, you will find a document that includes the email communication regarding the color selection and pictures showing the comparison between the selected color and the final color of the installed shower wall tiles.Additionally, we noticed a discrepancy in the square footage: the county records show ***** SqFt, while both Pulte Home's ads and our contract list ***** SqFt. The difference is ~ 50 SqFt. We are concerned that this discrepancy could affect the resale value, as the county records show a smaller figure. We contacted Pulte's sales office, but have not received a response yet.
Business Response
Date: 08/29/2024
I apologize for the frustration you have experienced.I can assure you the team will work diligently to review this concern.

I will be contacting the ********* division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you ****.

For your convenience, please use the local ************** contact information below to address your home concerns.
******************************************
*************
Customer Answer
Date: 09/03/2024

Complaint: 22129416

I am rejecting this response because: it does not lead to a satisfactory solution.
The Pulte's (American West Homes) customer service in ********* has been uncooperative, blaming the wrong tile installation on its subcontractor rather than taking full responsibility as the builder. This approach is unacceptable. I purchased the property from Pulte Homes, not from the subcontractor. I paid the builder, not the subcontractor, and it is the builder's responsibility to deliver what was promised and paid for.
For example, I paid $3,060 for the upgrade of the downstairs shower. Your customer service stated that the builder only paid $1,500 to the subcontractor, and therefore, I would only be reimbursed $1,500 by the subcontractor, with Pulte paying nothing since the subcontractor made the mistake. This is ridiculous. As the builder, Pulte Homes is fully accountable for delivering the contracted work, regardless of any subcontractor involvement.
I expect Pulte Homes to take full responsibility and provide a proper resolution immediately. If this issue is not resolved satisfactorily, I will have no choice but to escalate this matter through legal channels, holding Pulte Homes accountable for all costs and damages resulting from this issue.

Sincerely,

***************
Business Response
Date: 09/06/2024
Pulte ********* Division Director of ************* spoke to the homeowner on 9/5/24. The division offered 5k for the shower tiles in the master secondary bathroom. The homeowner did agree to this settlement. The division is working on generating a settlement release.
Initial Complaint
Date:08/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a townhouse at ************ from Pulte & got it closed in June 2020. There was a noise problem in the **** unit. We took it to the notice of Pulte ******************** ******************************* ************* manager claimed that it was taken care during 11th month warranty inspection. The problem was not resolved & we raised a service request on 02/29/2022 after following up multiple times with manager requesting for ******************* of the unit. No step was taken to repair until the expiry of warranty. The following was his reply: Your noise concern was examined at your one-year service. When you issued another claim for it, I asked for a video to prevent a $150 trip charge to you. It was determined that the unit was functioning correctly. If the **** trade was sent again and found the unit to be functioning correctly, you would have been issued a $150 trip charge. I need evidence that the unit is not functioning as it should. I did not receive a video from you. I am not a technician to understand what the problem was & I explained him that I was not able to capture the video. I escalated it to *********************, VP of Construction Operations Pulte Homes Michigan Division, he said he would stay with his employee and go with his *************** was done about it. Now, the technician from ****'s found that there has been a longterm ***************** that is causing noise & poor performance of the unit and recommends a complete service of the unit at this point. Its Pultes responsibility to get the unit repaired & fixed as recommended by ***** as they failed to do so on timely manner within the warranty period as the service request was made within the warranty period. Their *********************** left me with more *************** cost, waste of time. So much trouble and frustration!! When my Co-owner brought this matter to BBB earlier, Pulte promised to contact him and resolve the issue but they have not contacted yet! They never made any attempt to resolve!
Business Response
Date: 08/29/2024
Michigan Division Customer Care Manager, ** reached out to homeowner to review their concerns and explain warranty coverages.
Customer Answer
Date: 09/03/2024

Complaint: 22125319

I am rejecting this response because: We don't want clarity regarding warranty coverage as we are aware of it. We want ***** to discuss and understand what we actually want from Pulte and not just explanation of warranty.

Sincerely,

***********************************
Business Response
Date: 09/12/2024
Our ************* manager, **, has reached out and visited to help explain the warranty. We will have him reach out again if there are any additional questions. Thank you.
Customer Answer
Date: 09/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. BUT, IF THE PROBLEM IS NOT FIXED BY PULTE, I WILL FILE A COMPLAINT AGAIN AND TO THE FTC.

Sincerely,

***********************************
Customer Answer
Date: 10/18/2024
A complaint was filed against Pulte Group - ******** division for breach of warranty, failure to repair the **** unit before the warranty expired, and reluctance to fulfill the desired settlement of repair and completion of the job. Pulte stated that their ************* manager, *** will reach out to explain the warranty ***** facilitate a settlement to which we agreed ***** closed the complaint. During **** visit, I explained the situation, as he was new. He requested the diagnosis ***** work note to guide Pulte's next steps. I informed him that only the invoice's notes column contained this information. He asked for it, and I agreed to share it, redacting all other details except the notes section. ** said his supervisor will reimburse the **** service call but needs an un-redacted invoice. I clarified that this was just a diagnosis and temporary fix, and the full invoice for permanent repairs will be submitted to Pulte for reimbursement, which they opposed. ** ***** his supervisor, Mr. ******* ******, reached out to Andys Statewide, which implemented the temporary fix, to obtain relevant contract details between ****** and the homeowners, uncovering hidden information on the invoice. ***** confirms they only share customer information, including invoices, with only the customer unless legally required. Any other access suggests fraudulent impersonation. BEWARE!! PULTE TEAM CAN GO TO ANY CHEAP EXTENT TO ACIEVE THEIR GOALS!!! FALSE IMPERSONATION!!! The ED ********** agreed to cover the repair if reported by 11/10/2024, a deadline we cannot meet due to technician availability. Despite my explanation, he would not extend the date, so I said I would look for available appointments within the timeframe. They take over 4 years to decide on repairs but give us a short deadline to respond!! He suggested reimbursing the invoice as a courtesy, but Pulte won't cover the repair. Pulte is responsible for repair/ replacement of the unit as it was reported within warranty period!!
Business Response
Date: 11/04/2024
Michigan Division leadership (Division President), spoke with the homeowner and requested a list of all items to address so formal responses could be made. We were in receipt of these items last week and will be providing a formal response the week of 11/4/24. Thank you.
Customer Answer
Date: 11/04/2024
Michigan Division leadership (Division President), spoke with the homeowner and requested a list of all items to address so formal responses could be made. We sent a list of these items last week and awaiting formal response the week of 11/4/24. I don't want to close this complaint until the problems are resolved.
Business Response
Date: 02/20/2025
We followed through with all items described in our last communication within the BBB. The homeowner has yet to respond to us after our request.
Customer Answer
Date: 02/20/2025

Complaint: 22125319

I am rejecting this response because: The issues outlined in my previous communications and the initial complaint remain unresolved. Pulte has engaged external counsel, who subsequently sent me a cease and desist email, instructing me to communicate solely with him. I am unclear on the basis for this directive, as it prevents me, a homebuyer, from addressing my concerns directly with Pulte.

Furthermore, Pulte's assertion that "the homeowner has yet to respond to us after our request" is misleading, given the cease and desist email from their counsel. It appears that both the external counsel and the President of the Michigan division are insisting on arbitration as the only means of resolution and are obstructing my ability to contact Pulte's headquarters in ********

As a consumer, I understand that under Michigan Consumer Protection, I have the right to escalate my concerns to headquarters if no resolution is achieved at the divisional level. However, the actions of the divisional employees and their external counsel are preventing me from exercising this right through their cease and desist notice. I feel denied of my rights as a customer and homebuyer.

I will be formally submitting a complaint against Pulte's Michigan division, its headquarters, and the external counsel to the appropriate organizations and authorities. Additionally, I will pursue legal claims for repairs and replacements from Pulte.
Sincerely,

******* **********
Business Response
Date: 03/04/2025
See attached
Customer Answer
Date: 03/06/2025

Complaint: 22125319

I am rejecting this response because: Following the formal letter dated November 14, 2024, which addressed certain inaccuracies, irrelevant and omitted facts, I submitted a formal reply on the same date to correct these statements. Subsequently, I received a cease and desist email from your external counsel. In response, I sent an email outlining the inequitable and unfair resolution to the CEO, while also including several senior executives in the communication, and I requested an investigation into the matter by an impartial party outside the ******** Division. Unfortunately, the only reply I have received was the cease and desist email from Pulte's external counsel. I believe that the actions taken by Pulte and its external counsel have infringed upon my rights as outlined under Michigan consumer protection laws.

Sincerely,

******* **********
Initial Complaint
Date:08/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From 2019 to present Pulte has ignored the drainage issues with the pond in Phase 1 ******************** IN. Everytime it rains mud comes out of the storm sewer drainage making that area shallower and shallower. This leads to massive algae growth in all months except winter. This area of the pond is behind our home and is unsightly and possibly unhealthy. Pond treatments alone do not prevent the algae. The pond needs to be deeper to prevent the routine algae build up. There is also building debris from phases 2, 3 and 4 at the bottom. Neighbors met with Pulte and they offered to pull plant growing around the pond and said that would fix it. It has not.
Business Response
Date: 08/12/2024
This homeowner has a ***** home and not a Pulte home. DMCC left a voicemail with the homeowner, advising the community was transferred to the *** and Pulte is out of their maintenance bonds. Pulte met with the city and the homeowners prior to transfer to review their concerns and everything was verified that it's performing correctly.
Customer Answer
Date: 08/14/2024

Complaint: 22121842

I am rejecting this response because:
This was a joint community between Pulte and *****. Pulte is the developer and responsible for the development and maintenance of the pond during the 3 year construction phase. Pulte took some actions but never corrected the issues. Just because you meet to discuss the issue does not mean all is ok. There was no follow up by Pulte to determine if the problems were corrected. Attached is todays pic of algae
Sincerely,

***********************
Business Response
Date: 08/16/2024
Pulte's Final Response:
The pond was constructed per the approved construction plans in 2017, the city of ********* has inspected the pond during construction and prior to turnover. They confirmed that the pond was constructed per the approved construction plans. All bonds,both performance and maintenance, were approved and released by the city of ********** A representative from the city of ********* has visited the pond multiple times and confirmed the pond was constructed per the approved construction plans. *********************** attended one of these meetings and was informed that the pond was constructed per the approved plans. The *** and all common areas including this pond were formally turned over to a *** board representing the homeowners. Pulte has no further maintenance obligations with this pond.
Customer Answer
Date: 08/16/2024

Complaint: 22121842

I am rejecting this response because:
The pond does not meet the 2017 plan. Im aware of only one visit by the city. We had notified the Pulte representative several times that their actions did not correct the problem. Pulte never followed up to discover if their corrective actions were successful. Even after continued complaints. Pulte was irresponsible by not following up on their corrective actions the were not successful and we see evidence of this still, now.
Sincerely,

***********************
Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The home was not wrapped before the siding was put on and now the *** plywood is rotting underneath. The cement on the front porch was laid incorrectly and allowing water to seep under the porch and again cause rot under the siding and the trim boards. The misjudgements by the builder are going to cost an extensive amount of repair work.
Business Response
Date: 08/13/2024
Process Improvement Manager spoke to the homeowner about her concerns. This home is outside the warranty period and at the time of the build the code requirements were different. Homeowner declined a house visit. No further action will be taken.
Initial Complaint
Date:08/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a whitestone home on September 16th 2022. Here we are almost 2 years later with one excuse after another and being given the run around every time. I bought Pulte thinking it was a higher end home and better workmanship given the substantial price difference but have come to realize the workmanship is garbage and the communication is horrendous. We are on our 3rd or 4th warranty *** and not one time were we notified of a new *** and had to start from square one each time. From bowing walls that arent level (but its within tolerance), to missing hose spigot (they did add after much fighting), to our sliding doors which are still not fixed almost 2 years later. Every time someone is supposedly scheduled to come fix and we change our schedules to accommodate they show up to say they are just there to look at it (6 times). Transcript below-This is ****** and ****** at *******************. On May 15th you came to our home with ***resentatives from pgt and diamond glass to discuss how to fix our sliding glass doors. At the conclusion of the meeting you informed us that the work would be taking place in June as you needed time to schedule all the different trades and you would let us know when. It is now July 9th and we have not heard from you or anyone since that day. We have been more than patient through this time however frustration is growing by the day and we feel that since day 1 the communication with Pulte ***resentatives has been horrible. I need to know when this is going to get fixed and I would appreciate a timely response as we are now nearing our 2 year anniversary.Response:Hi. Sorry about that. Diamond glass did not do that install. I was trying to get the original installer to warranty their work. They have been non-responsive. I will reach out to Diamond Glass to check their availability. I can start the slider ***air the week of August 5th. Will that work?They came to only look again! And no communication of when it will be fixed!
Business Response
Date: 08/19/2024
I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.

I will be contacting the Pulte, ***************** division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you ****.

For your convenience, please use the local Southwest ************ contact information below to address your home concerns.
*******************************************
*************

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Pulte Group is NOT a BBB Accredited Business.