Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          PaySpan Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • PaySpan Inc

              Two Ravinia Drive STE 1710 Atlanta, GA 30346

            • PaySpan Inc

              7751 Belfort Pkwy STE 200 Jacksonville, FL 32256-6933

            Business ProfilePaySpan Inc

            Data Processing Services
            Multi Location Business

            Contact Information

            Two Ravinia Drive STE 1710

            Atlanta, GA 30346

            Visit Website
            (904) 997-6777

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            PaySpan Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • PaySpan Inc

                Two Ravinia Drive STE 1710 Atlanta, GA 30346

              • PaySpan Inc

                7751 Belfort Pkwy STE 200 Jacksonville, FL 32256-6933

              Location of This Business
              Two Ravinia Drive STE 1710, Atlanta, GA 30346
              BBB File Opened:
              9/24/2013
              Years in Business:
              39
              Business Started:
              4/9/1985
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Robert Booth, Officer
              Contact Information

              Principal

              • Robert Booth, Officer

              Customer Contact

              • Robert Booth, Officer
              Additional Contact Information

              Fax Numbers

              • (904) 588-7106
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/11/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              As a healthcare provider accepting electronic payments from my patients' insurance companies, I am a registered user of ******************. Because I rarely need to log in, my password expired, so I needed to reset it. The links to do so online do not work. I emailed them, and they told me to call. I called and spent over 30 minutes on hold before the representative told me my issue should be resolved and password reset within 72 hours (which I thought was a ridiculous amount of time to reset a password.) Well, they NEVER actually resolved anything, and then quit responding to my emails. Now I can't log in or get ahold of anyone to help. I have lost faith in their ability to reliably get me my money.

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Beth G

              07/10/2023

              Just filed a complaint with BBB. I think they need to be held accountable. No follow up is the same as holding money hostage from our Doctors and Business. We cannot access our insurance payments, therefore I cannot settle out outstanding insurance claims. The amount of man hours I've waisted on this is infuriating.
              Read 1 More Customer Review

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.