Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Equifax, Inc.

  PO Box 740256 Atlanta, GA 30374-0256

  
• 

  Equifax, Inc.

  PO Box 105167 Atlanta, GA 30348-5167

  
• 

  Equifax Credit Information Services Inc

  33400 8th Ave S Ste 100 Federal Way, WA 98003-2603

• 

  TrustedID, Inc

  395 Page Mill Rd #130 Palo Alto, CA 94306-2066

• 

  Equifax

  PO Box 1286 Pittsburgh, PA 15230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm bothered that you have incorporated the data beneath in my credit profile and that you have neglected to keep up sensible methods in your activities to guarantee most extreme conceivable exactness in the credit reports you distribute. Credit announcing laws guarantee that agencies report just 100% exact credit data. Each progression should be taken to guarantee the data detailed is totally precise and right. The accompanying data in this way should be re-researched. I am having major issues with finding inaccurate/ invalidated accounts after carefully pulling my credit report from your agency. I have no knowledge of these items or inaccurate information as My information was impacted by the Equifax data breach and may have gotten into the hands of the wrong person. You are reporting negligently and inaccurately and failing to comply to the FCRA.I realize you have no legal standing as a federally protected consumer, and you can't employ an attorney against me.I'll file for a default judgment, and ill file a class action lawsuit for violations, stress, and mental anguish, as well as at least 1% of the corporation, under TILA ****, OR ANY OTHER AMOUNT OF DAMAGES UNDER 1692K.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *********************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (JUNE, 2022) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.DEBT REC *** **************** 06/09/2022 $315.00 INQUIRIES I WANT TO REMOVE:2.MACYS/CBNA 06/15/2022 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy

  

  Business Response

  Date: 11/09/2022

  EQUIFAX
  
  
  November 9, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ****** *********************************, Case #********
  
  Dear *****************************
  
  Thank you for submitting ************************************* complaint on 11/5/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REF TO DISPUTE CASE ********** 

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not a duplicate complaint and this complaint due to the ne evidence that I have generated from legal sources. Please note, I'm representing myself with no third party and I know my rights very well, I been turned down by Equifax Credit Bureau to do fair investigation regarding Public record on my report, I have sent letters trying to get correct information and verifiable information from Experian but it turns out being refused or ignored. I have sent dispute to Equifax before and THIS PUBLIC RECORD WAS DELETED. IT WAS DELETED on October 2, 2022, I pulled up my report from credit Karma and I saw that Equifax DELETED Bankruptcy Record from my report. But on November 2, I was completely shocked when I SAW this record back on my report, so I made a phone call to the Equifax immediately. Firs I spoke with representative ************* and he confirmed that they deleted this record from my report, but he wasn't be able to tell me why and how within two weeks the record reinserted. They never sent me any notification regarding to reinsert, even thou there is a law about 5 days of reinserting. HOW THEY COUD REINSERTED SUCH a RECORD??? They completely violated the **** LAW. I have requested to speck with supervisor (overall They KEPT ME ON A PHONE 1 hour 56 minutes), supervisor ********** also said: YES I SEE THE RECORD THAT WE REMOVED THIS CHAPTER 7 Bankruptcy but it doesn't mean anything, after my clear explanation how much they violated the law he agreed and he said that it doesn't mean anything that we deleted, it was just deleted, but we didn't deleted. That kind of explanation I have got from him. How? All my arguments. facts and proof made him to say nothing but sorry. He had to transfer me to another department and they placed me back and forth on a hold numerous times. I request to speck with that special department but he said i'm not allowed. So his conclusion was that I HAVE TO GO TO THE ***** AND MADE ***** TO CONTACT EQUIFAC. See full letter in attachment.

  

  Business Response

  Date: 11/09/2022

  EQUIFAX
  
  
  November 9, 2022
  
  *************************
  Better Business Bureau
  
  
  RE: ***********, Case #********
  
  Dear ****************:
  
  Thank you for submitting Bojan Panics complaint on 11/5/22) through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation of the information was completed.  The results were sent directly to the consumer. 

  
  ** FED BK CT-******* THE BANKRUPTCY IS REPORTING DISCHARGED A DISMISSED/DISCHARGED CHAPTER 7 BANKRUPTCY REMAINS ON THE CREDIT FILE FOR TEN YEARS FROM THE DATE FILED.

  
  If an individual files bankruptcy, this information will be reported on the credit file. Accounts that were included in the bankruptcy proceeding will reflect a final status as 'Included in Bankruptcy'. Chapter 7, 11 and dismissed or non-discharged Chapter 13 Bankruptcies are reported for 10 years from the filing date. All other bankruptcies are reported for 7 years from the filing date.

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau I am writing a complaint about Equifax bureau, I sent a letter on 07/28/22 stating I had some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact EQUIFAX so many times via phone and mail so they can resolve this issue as soon as possible but have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have notified the company of the identity theft on my consumer report and I have sent over the required documents to have these items removed off of my consumer report. The company is not complying with the fair credit act and has yet to remove the fraudulent items showing on my report. 15 U.S. Code 1681c2 - Block of information resulting from identity theft U.S. Code (a) Block Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of(1) appropriate proof of the identity of the consumer;(2) a copy of an identity theft report;(3) the identification of such information by the consumer; and (4) a statement by the consumer that the information is not information relating to any transaction by the consumer.

  

  Business Response

  Date: 11/09/2022

  EQUIFAX
  
  
  November 9. 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *******************, Case #********
  
  Dear *****************************
  
  Thank you for submitting Aubreina Browns complaint on 11/4/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REF DISPUTE CASE 2306575071 

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I promise that I have filed multiple disputes and I have not gotten any results. Therefore I demand my problem gets remedy asap. read my attachment and comply with each detail stated. thank you

  

  Business Response

  Date: 11/09/2022

  EQUIFAX
  
  
  November 9, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case #********
  
  Dear *****************************
  
  Thank you for submitting ************************ complaint on 11/4/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REF DISPUTE CASE 2310543664 

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ************* my name is ********************************, I am writing to delete the following information in my file. The items I need deleted are listed in the report.I am a victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report.I reported the theft of my identity to the ************************ and I also have enclosed copies of the ************************s Identity Theft Affidavit. Please delete the items as soon as possible.Based on,15 U.S. Code 1681c-2 A consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft not later than four business days after the date of receipt.Its been more than 30 days and you has the credit reporting agencies are in VIOLATION of this law because I am a victim of identity theft! Please remove these accounts as soon as possible.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to work on purchasing a house through a VA home loan and I can finish the process do to Equifax not having my social match to my name. To correct it I have sent the proper documentation to them, I called three weeks after I mailed it to get a status and they told me that they had not received my papers at all. I then faxed them over to them. I got a letter in the mail stating that they cant find a credit report for me at all and that I should get in contact with the other bureaus. I know for a fact that the other bureaus as in *********** and Experian both have credit reports for me my VA home loan worker told me that Equifax is the only one that has an issue with my credit report popping up. My issue is that I have called several times Ive been told the same answer that they cant find my stuff even with me mailing my stuff in and Im hoping that you guys are able to help them situate or finally get a move on with my credit report being attached to my name and everything being figured out so that I can continue to buy my house.

  

  Business Response

  Date: 11/09/2022

  
  EQUIFAX
  
  
  November 9, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *********************, Complaint #********
  
  Dear *****************************
  Thank you for submitting *******************; complaint on 11/4/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  
  
  One of our most important responsibilities is protecting your personal information. Before we are able to assist you with your Equifax credit file we have to verify your identity and address. So that we can process your request and verify your identity, please send a minimum of one item from each category list below: 
  
  Identification:
  *U.S. Social Security card
  * Pay stub with U.S. Social Security number
  * W2 form
  
  Current Address:
  * Driver's license
  * Rental lease agreement/house deed
  * Pay stub with address
  * Utility bill (gas, electric, water ETC.)
  
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a natural person, I am a living human being, and I have right under 15 USC ****. Equifax is governed by USC ****. And they have violated my rights numerous times. I demand the accounts listed below be removed because According to 15 USC ****: I have the right to privacy and did not give Equifax, TransUnion, and Experian written permission to furnish these accounts. I reached out about my accounts and wrote letters that have not been deleted. I sent a letter to Equifax, TransUnion, and Experian here is my tracking number... However, the credit bureaus said they completed an investigation and everything is 100% accurate. I also have received removals from one credit agency but not the other agencies. In accordance with the Fair Credit Act, everything has to be 100% accurate on my credit report. The Credit bureaus stated my accounts were properly investigated but how is that possible if the open date is inaccurate, the date last active is inaccurate, and the date last reported is not accurate. The grounds for removal also violated my rights under 15 U.S.C. **** section 602 A. States I have the right to privacy 15 U.S.C. **** Section 604 A Section 2. It also states a consumer reporting agency cannot furnish an account without my written instruction Affirm (both accts) **** of ************************ Finacial Services JP Auto Finances (both accts) *******

  

  Business Response

  Date: 11/09/2022

  EQUIFAX
  
  
  November 9, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ******************************************, Case #********
  
  Dear *****************************
  
  Thank you for submitting *********************************** complaint on 11/5/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe your company has VIOLATED my consumer rights in the following ways. You are in VIOLATION of The Fair Credit Reporting Act of **** of creditors give reporting agencies inaccurate financial information about me. Also, of the 15 U.S. Code ****e- False or misleading representation.I already provided you my proofs of why you are in violation because of your erroneous, inaccurate and incomplete reporting of the account in my consumer report.Under The Fair Credit Reporting Act of **** and 15 U.S. Code ****e, I demand you to DELETE IT FROM THE CONSUMER'S FILE.

  

  Business Response

  Date: 11/09/2022

  QUIFAX
  
  
  November 9, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ***********************, Case #******** 
  
  Dear *****************************
  
  Thank you for submitting ************************* complaint on 11/7/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist