Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,358 total complaints in the last 3 years.
- 3,674 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not Liable for the debt with ********************* I do nor have a contract with Commercial Credit Adjusters, They did not provide me with the original contract as requested.Customer Answer
Date: 10/06/2023
Dear Customer Relations Representative,
I hope this email finds you well. Thank you for your prompt response regarding my recent complaint filed against both Equifax, Inc. and TransUnion.
I appreciate your diligence in addressing this matter. I understand that you have concerns about the submitted complaints due to their wording being similar to other complaints. However, I would like to clarify that these complaints are indeed legitimate and reflect my personal experiences and interactions with both Equifax, Inc. and TransUnion.To provide further context, I have filed complaints against both Equifax, Inc. and TransUnion because of the issues I have encountered in my dealings with them. I believe that these concerns warrant attention and resolution through the BBB process. Additionally, I would like to mention that I am also reporting both parties because my C.C.A. (Commercial Credit Adjusters) have been relentlessly harassing me over a debt of $11,000 that I do not owe to that business.
Just to be clear, C.C.A. stands for Commercial Credit Adjusters, and their continuous harassment has been a significant source of distress for me. I do not have a signed contract with that business, nor have I ever provided them a photocopy of my ID. I strongly believe that any information they claim to have received about me is fraudulently obtained by C.C.A. I did not authorize any third-party company to file these BBB complaints on my behalf. They are entirely my own, and I stand by the details and issues outlined in them.If there are any additional details or information you require to verify the authenticity of my complaints or if you need more specific information about the issues I've encountered with both companies and the harassment by the Commercial Credit Adjusters, please do not hesitate to ask. I am more than willing to cooperate fully to ensure a fair and accurate assessment of my complaints.
Once again, I appreciate your assistance in addressing these matters, and I look forward to resolving the issues I have raised with both Equifax, Inc. and TransUnion, as well as addressing the harassment by the Commercial Credit Adjusters, through the BBB process.
Sincerely,
*********************************Initial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Have two concerns currently with my Equifax Is currently reporting an account that's not mine. This account has previously been removed from Transunion and Experian but for whatever reason Equifax is reporting it im asking for removal.COMENITY CAPITAL ****#******. ********************Customer Answer
Date: 10/07/2023
this is me there is no third party asking for this matter to be reviewed thanks.
Business Response
Date: 10/10/2023
EQUIFAX
10/10/2023
*****************************
Better Business Bureau
RE: *********************, Complaint # ********
Dear *****************************,
Thank you for submitting *********************** complaint on 10/06/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 10/11/2023
Complaint: 20703190
I am rejecting this response because:
ok as a precaution and to ensure Equifax actually completes investigation I've uploaded my utility bill and id on this site
Sincerely,
*********************Business Response
Date: 10/12/2023
EQUIFAX
10/12/2023
*****************************
Better Business Bureau
RE: *********************, Case # ********
Dear *****************************:
Thank you for submitting *********************** complaint on 10/06/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equifax refuses to remove an address I am not affiliated with and do not recognize from my removed credit report file. I do not reside at any of those addresses making my credit report inaccurate.The correct and only address for my credit report is (PSC 2 Box ****, APO AE *****). I want these addresses removed immediately. Equifax did not conduct a proper or thorough investigation nor did provide any documentation proving I am affiliated with these addresses currently. The correct and only address for my credit report should be PSC 2 Box ****, APO AE ***** Credit Report Dated October 4, 2023. Report # ********** Address to be removed:******************************************************************** ***************************************************************** ******************************************* ***********************************************************************************Initial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Equifax due to the fact that I have sent upwards of 15 letters to them, demanding that my **** of ************* account be removed from my credit report. My student loans were discharged December 2022. I sent proof of this to them and to the ***** and the account is still reporting as though I owe $64,954. I am a 100% Total and Permanent Disabled Veteran, and my loans were discharged because of that. This has caused me undue stress, and has caused me to not be able to obtain credit, because it looks like I owe $64,954 in student loans. I demand this be removed from my credit report immediately.Initial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are fraudulent items that does no belong to me.Account name: *** FINANCIAL SERVIC Account number: ********** Date opened: 10/22/2019 Account name: *********BENZ FINANC Account number: ************* Date opened: 05/30/2015 Account name: INFINITI MOTOR ACCEP Account number: *************** Date opened: 07/17/2019 Inquiry name: ADVANTAGE CREDIT,INC Inquiry date: Jun 21, 2023 Inquiry name: CREDIT TECHNOLOGY Inquiry date: Aug 17, 2023 Inquiry name: INFORMATIVE RESEARCH Inquiry date: Apr 21, 2022 Inquiry name: SARMA-NCS Inquiry date: Mar 24, 2022Initial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are fraudulent INQUIRY that does not belong to me.Inquiry name: USBANK Inquiry date: Dec 8, 2022Business Response
Date: 10/06/2023
EQUIFAX
10/06/2023
*****************************
Better Business Bureau
RE: *******************, Case # ********
Dear *****************************:
Thank you for submitting ******************* complaint on 10/05/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:10/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reviewed my Consumer Reports and noticed that there was an inaccurate account on my ********************** report. Below is the inaccurate account: CONTRACT CALLERS, **** Consumer ****************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy. I contacted Equifax and asked for them to investigate & remove the inaccurate account from my ********************** report that they are illegally reporting and I requested specifically the alleged original application bearing my signature, they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act. and this disputed item may not appear on my credit report if it cannot be supported by any evidence or proof.Customer Answer
Date: 10/05/2023
Yes i submitted a complaint about this company before but it hasn't been resolved, so I am submitting this complaint again to get this issue resolved.Business Response
Date: 10/06/2023
EQUIFAX
10/02/2023
*****************************
Better Business Bureau
RE: *******************, Case # ********
Dear *****************************:
Thank you for submitting **** Browns complaint on 10/05/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
Equifax is a repository of credit information which has been supplied by creditors, collection agencies and public record holders. As such, we do not collect or maintain copies of contracts between consumers and their creditors. Not all companies choose to report account ********************** to Equifax. Those that do report on a regular basis appear on the credit report. However, through our investigation process, we are able to contact the furnishers of the information and either confirm or correct the data reporting on the file. Once a request for verification of a disputed item(s) has been received by Equifax, each data furnisher will be contacted directly by Equifax. This process is usually accomplished by sending the request for verification electronically and may take 30 days to complete. Once the data furnisher's response is returned to Equifax, any updates related to the disputed item(s) will be recorded on the credit report. Once all Data furnishers have responded to our request for their review, the consumer is sent a copy of each of the Data Furnishers responses they provided to Equifax. Should you still disagree with the Data Furnishers response, please contact each creditor directly for additional assistance and/or regarding any signed documentation pertaining to the disputed item(s).
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 10/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****.Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #7YJ7, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #****, Account Name : #******* U.S.C **** section 602 A. States i have the right to privacy.15 U.S.C **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.**. ****c. (a)(5) Section ******: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2(A)(1) A person shall not furnish any information relating to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Customer Answer
Date: 10/05/2023
Go ahead and proceed with my complaint.Business Response
Date: 10/06/2023
EQUIFAX
10/06/2023
*****************************
Better Business Bureau
RE: *******************************, Case # ********
Dear *****************************:
Thank you for submitting ******** Ishmaels complaint on 10/05/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 10/06/2023
Proceed with deleting everything off ******************************* credit reportBusiness Response
Date: 10/10/2023
EQUIFAX
10/10/2023
*****************************
Better Business Bureau
RE: *******************************, Case # ********
Dear *****************************:
Thank you for submitting ******** Ishmaels complaint on 10/05/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer. Please allow 30 days for the investigation to be completed.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are fraudulent accounts that does not belong to me.Account name: ***-***** SERVICE CT Account number: ******** Date opened: Jan 14, 2017 Account name: *********BENZ FINANC Account number: ************* Date opened: Feb 13, 2018Business Response
Date: 10/06/2023
EQUIFAX
10/06/2023
*****************************
Better Business Bureau
RE: ******* Dmon *******, Case # ********
Dear *****************************:
Thank you for submitting **************************** complaint on 10/05/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equifax is required by federal law to remove items from my credit report related to identity theft within four days of the report being submitted. Equifax, however has left the information on my report in violation of Federal guidelines. I ask that this information be deleted from my credit report.Business Response
Date: 10/06/2023
EQUIFAX
10/06/2023
*****************************
Better Business Bureau
RE: *************************, File # ********
Dear *****************************:
Thank you for submitting the consumers complaint on 10/05/23 regarding *************************. In the complaint, it is indicated there are inaccurate or incomplete items appearing on the Equifax credit report. In review, we were unable to locate a credit file with the personal identifying information provided. In order to properly assist the consumer and to initiate an investigation we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows their name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill.
Please return this letter along with the requested information to Equifax Information Services LLC P.O. Box ****** *******, ** 30374.
Sincerely,
Equifax
Sr. Consumer Relations Specialist
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