Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,275 total complaints in the last 3 years.
- 3,610 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find i had been the victim of identity theft i do not recognize this account pleaseremove this from my credit report they are hurting my ability to obtain credit.***************************X5456Customer Answer
Date: 07/27/2025
Yes I authorized this complaint
Business Response
Date: 07/31/2025
July 31, 2025
****** *****
Better Business Bureau
Re : **** ******* Complaint ID #********
Dear ****** *****,
Thank you for submitting **** *******' complaint on 7/27/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/31/2025
Complaint: 23661205
I am rejecting this response because: this account does not belong to me and I'm not satisfied with waiting 30 days , this item is hurting my credit profile and I'm not able to obtain credit because of this item on my report I submitted my complaint with sufficient documentation proving my identity.
Sincerely,
**** *******Business Response
Date: 08/01/2025
Equifax, Inc
*****************************;
**********************
August 1, 2025
****** *****
Better Business Bureau
Re: **** *******, Case # ********
Dear ****** *****,
Thank you for submitting **** ******* rebuttal on 8/1/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 08/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:07/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find that I had been the victim of identity theft. I do not recognize these accounts. Please remove them from my credit report, as they are hurting my ability to obtain ****************************** or Organization: MIDLAND CREDIT MANAGEMENT Account Number: ***** Total fraudulent amount:$11,095 Company or Organization: **************** Account Number: ***** Total fraudulent amount: $978 Company or Organization: ************** SERVICES, I Account Number: ***** Total fraudulent amount: $4,795 Company or Organization: ************** SERVICES, I Account Number: ***** Total fraudulent amount: $ *****Customer Answer
Date: 07/27/2025
Yes, I authorized this complaint.Business Response
Date: 07/31/2025
July 31, 2025
****** *****
Better Business Bureau
Re : ***** Toribio ***** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** Toribio ***** complaint on 7/26/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Toribio *****Initial Complaint
Date:07/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and I was surprised to find I have been a victim of identity theft. I do not recognize the following collection account: *********************************:**************** Please remove from my credit report. This is hurting my ability to obtain credit.Customer Answer
Date: 07/27/2025
I personally authorized this complaint against Equifax for a collection reporting on my credit report that I didn't authorize. Please remove immediately
Business Response
Date: 08/01/2025
Equifax, Inc
*****************************;
**********************
August 1, 2025
****** *****
Better Business Bureau
Re: ********* ********, Complaint ID # ********
Dear ****** *****,
Thank you for submitting ********* ******** complaint on 7/26/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 08/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ********Initial Complaint
Date:07/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my Equifax credit report and discovered that two accounts are inaccurately showing late payments, despite the fact that I made all payments on time. Under the Fair Credit Reporting Act, all furnished information must be 100% accurate and verifiable.These accounts were never late, and I have included a copy of my credit report dated (01/2025), (08/2024) as evidence with this complaint. The reported delinquencies are false and damaging to my credit profile.I am demanding that these accounts be corrected to reflect Paid Never Late *************** cannot report information with knowledge that this information has errors. I have serious substantial doubts about the data being reported. I expect this to be resolved promptly and permanently.Customer Answer
Date: 07/27/2025
Yes I ***** ******* submitted and authorized this complaint against EquifaxBusiness Response
Date: 07/31/2025
July 31, 2025
****** *****
Better Business Bureau
Re : ***** ******* Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ********* complaint on 7/26/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/31/2025
Complaint: 23659211
I am rejecting this response because:To Whom It May Concern,
I am responding to Equifaxs message dated July 31, 2025, regarding my BBB complaint. While I always appreciate Equifax team acknowledgment of the issue, I must emphasize the following serious concerns that remain unresolved:
********** removed these same late payments from my credit report, which proves the tradeline is not definitively verifiable and casts doubt on its accuracy.
Equifax is continuing to report inaccurate late payments that I provided evidence were made on time, in violation of the ***** requirement for maximum possible accuracy (15 USC 1681e(b)).
Equifax has failed to conduct a reasonable reinvestigation of this dispute as required under FCRA 611(a)(1)(A) and has not provided a method of verification as required under 611(a)(7).
This tradeline is now inconsistent across credit bureaus, which by itself supports that the information is not fully verifiable or accurate, Ive asked Equifax to update the info to correspond to the other Credit Reporting Agencys
Requested Resolution:
I am demanding immediate deletion of the inaccurate late payments associated with these accounts as I provide clear evidence from a Credit **************************** that they were inaccurately reported. I have kept a paper trail and documented evidence of all laws Equifax is violating, Equifaxs company has Treated my consumer information and my right to dispute inaccurate information poorly, Ive tried to handle the situation with Equifax and its hurting my ability as a consumer to obtain credit
Respectfully,If this matter is not resolved within the next 15 business days, I will take my evidence and escalate this issue with my State Attorney General
Equifax is currently in breach of several provisions of the Fair Credit Reporting Act, and this complaint will remain unresolved until the inaccurate information is removed in full.
Sincerely,
***** *******Business Response
Date: 07/31/2025
Equifax, Inc
*****************************;
**********************
July 31, 2025
****** *****
Better Business Bureau
Re: ***** *******, Case # ********
Dear ****** *****,
Thank you for submitting ***** Johnsons rebuttal on 7/31/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 08/01/2025
Complaint: 23659211
I am rejecting this response because:the images i submitted in my rebuttal was clear proof that the inaccuracy info I disputed is not accurate. Equifax is breaking the law and not following the **** correctly, Equifax decided to ignore my supporting documents and not take a look to support the investigation which is a clear sign of a company that does not have the consumers best interest, This I will also document for my escalation of this matter.
nonetheless respectfully this is my last time being abused by Equifax systems, I was also affected by Equifax data breach, if Equifax Fails to remove the information that is not mine and also inaccurate that I disputed I will see them in court.
Sincerely,
***** *******Initial Complaint
Date:07/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not been able to sign in to My Equifax for two full months. This began on May 27, 2025.The message I get is that for security reasons, I need to contact Customer ************************ have contacted Customer ********************** at ********************** a total of six times in the last two months, including speaking to a supervisor, and no one has been able to help. I have 6 case numbers that they gave me.They continue to tell me that their technical team needs to fix it and that I would get an email from them to enable me to sign in to my account.This is the worst Customer ********************** that I have encountered in the last 50 years.I asked Customer ********************** if the technical team was in the same building. They said yes, but they cannot go over there and they cannot contact them.I have paid for my family membership for several years, and Ive never encountered such a problem like this. You would think that they could fix this problem while I was on the phone, much less waiting the last two months.Customer Answer
Date: 07/26/2025
I want Equifax to respond to my complaint.
I want them to do a billing adjustment for the two months that I have not been able to sign onto my Equifax. I also want the technical department to fix this for me as soon as possible.
I have not submitted this complaint to Equifax in the past, and have not contacted any third-party regarding this complaint.
Business Response
Date: 07/31/2025
Dear ***** *****,
We have received your complaint and sincerely apologize for any inconvenience you may have experienced when attempting to access your MyEquifax account.
Our investigation revealed that you successfully logged in on July 30, 2025. Should you need additional assistance, please contact our customer care team at ************ between 8:00 am and 12:00 am ET, Monday through Friday.
We sincerely apologize for any inconvenience this issue may have caused.
Thank you for contacting Equifax,
Equifax Consumer Care TeamCustomer Answer
Date: 07/31/2025
Complaint: 23657456
I am rejecting this response because:
I appreciate your customer ********************** response and decided to continue with your company to monitor my and my wifes credit.
However, since I was not able to sign in since May 29th, 2025 after contacting your customer ********************** department 6 times with 6 case numbers for 2 full months, I feel that we are entitled to 2 months credit on my account.Sincerely,
***** *****Business Response
Date: 08/03/2025
August 3, 2025
****** *****
Better Business Bureau
Re: ***** *****, Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** *****' complaint on 7/31/2025 through the BBB Complaint Portal. In the complaint, it was indicated that there were inaccurate or incorrect items reported on their credit file.
We have completed a review of the online account associated with ******************************** and are pleased to inform you that the previously experienced login issue has been resolved.
Please log in using the password associated with the MyEquifax online account. If you do not recall the password, please select the "Need Help Signing In" link located below the password field. This will initiate an account recovery process and allow you to update the password, if necessary. Should you experience any further issues, please contact our consumer care department at ************, which is available 7 days per week between 8:00 am and 12:00 am. We apologize for any continued inconvenience with the account.
*********************** may also call ************** or visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:07/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft. I do not recognize this account , please remove this from my credit report they are hurting my ability to obtain credit.Customer Answer
Date: 07/28/2025
Upon my initial filing of my complaint I attached the wrong documentation following this claim but above I attached the correct documentation to proceed with the claimBusiness Response
Date: 07/30/2025
July 30, 2025
****** *****
Better Business Bureau
Re : ******** ******* Complaint ID #********
Dear ****** *****,
Thank you for submitting ******** ********* complaint on 7/26/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
Date:07/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove hard inquiries i do not know where these inquiries came from ****/BBY 06/29/2024 CRESCENT BK 09/28/2023 CPS 09/28/2023 NOWCOM/TURBO MOTORS 09/28/2023 GLOBAL LENDING SERVICE 09/28/2023 ALLY FINANCIAL 09/28/2023 NEIGHBORSF 06/08/2025 NEIGHBORS 03/21/2025 BRCREDIT 06/13/2025 CARSMASTER 09/22/2023Customer Answer
Date: 07/26/2025
No I Did Not Authorize A Third Party To Complain On My Behalf. I, ****** ********** Authorized The Complaint Myself!
Sincerely,
****** **********
Business Response
Date: 07/31/2025
July 31, 2025
****** *****
Better Business Bureau
Re : ****** ********** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ********** complaint on 7/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 08/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********Initial Complaint
Date:07/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and found information that i myself did not authorize, and believe i have been a victim of identity theft as i do not recognize these accounts. Please remove the immediately as they are hurting my ability to obtain credit.WELLBY Account Number ***** COMENITYBANK/TALBOTS Account number *****Customer Answer
Date: 07/25/2025
Yes I ******* Cherod ********* authorize this complaint.Business Response
Date: 07/31/2025
July 31, 2025
****** *****
Better Business Bureau
Re : ******* ********* Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ********* complaint on 7/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:07/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft due to the Equifax data breach. I do not recognize the hard inquiries attached in my affidavit please remove them from my credit report they are hurting my ability to obtain credit.I did not hire a credit repair agency I am acting on the behalf of myself and I am aware of Equifaxs Illegal ways of operation.All hard inquiries are listed in the documents attached below.Customer Answer
Date: 07/25/2025
i authorize this complaintBusiness Response
Date: 07/30/2025
July 30, 2025
****** *****
Better Business Bureau
Re : ****** ***** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ***** complaint on 7/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:07/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had bee the victim of identify theft. I do not recognize this account please remove these from my credit report they are hurting my ability to obtain credit.**************** ACCOUNT # ***** .Customer Answer
Date: 07/25/2025
Yes I authorized this complaintBusiness Response
Date: 07/30/2025
July 30, 2025
****** *****
Better Business Bureau
Re : ****** **** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** **** complaint on 7/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****
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