Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a PlayStation 5 through the Purchasing Power website. I received a portion of the item (a headset) only, I waited for the game console and controller. The tracking number for Fed Ex stated out for delivery for about a week and I never received my item. I notified Purchasing Power customer service who contacted ***** while I was on the line. I was told to file a lost item claim with Best Buy for a return. That was done. On Dec 21, 2022 I received an email that my return was approved and I should receive a wire transfer in 3-5 days. I expected that transfer would be the money already taken from my account in installment payments. However as of today they are still taking payments out my account. I called a week ago, I was told another department is handling this issue and they will call me back within 3-5 day. I received no callback. I called today 2/23 and he stated something I didnt understand. That they are internally looking into this and it usually takes 3-5 days however he is aware that it has taken longer. The item cost over ******* which is a lot of money for me to forget about. I need help in resolving this because I feel Im getting the run around and its not fair to be charged for and item I never received.

  

  Business Response

  Date: 03/01/2023

  We've been in communication with *************************** and have set expectations with her to follow up and provide a final update.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25/2022 we purchased a ** washer and gas dryer combo through them. We were given a delivery date at the beginning of Dec which never happened. They then attempted to deliver it on Dec 19 2022, they ordered an electric dryer, we ordered gas, it even says it in our order, GAS. Then they started to unbox the washer which looked like it was dropped off the top of the delivery truck. Obviously we didn't take them. We waited weeks and were finally given another delivery date. February 4th 2023, over 3 months since the initial order. My wife took the day off work, without pay. Only to find out the day before that they weren't coming. Not once did they ever contact us about delivery. It was always us reaching out to get a date. We were then told they would deliver on 2/23/2023, and again no one reached out to us to confirm and my wife took the day off again.without pay, to be home for them. And once again we were told they didn't have it and it would be March 9th 2023 now. This company is a nightmare. You cannot speak with anyone located in the US, they outsource to 3rd world countries. Their corporate headquarters are unreachable. They don't even have a receptionist to speak with. It always says unavailable. They have a person named *************************** (404) 602-1521that has contacted my husband, but you cannot call her back. Its conveniently unavailable also. They have taken the payment for the product for the last 3 months. They are stealing our money and not providing the product. But on their website the products are available for immediate delivery. Also the products are avaliable for delivery as early as 2/27/23 on the ** website, they are the delivery company. But we cannot get ** and PP to communicate or make anything happen because the people in India answering the phones are just reading a script and can't help us. I've left voice-mail with CFO of PP and not one person has returned my call or tried to help me. We've missed 4 days of work just trying to get this delivered.

  

  Business Response

  Date: 02/24/2023

  We have been in communication with ********************* to provide a resolution regarding his complaint. Our direct contact information and availability was provided.  As we would like to ensure that any service failures are addressed, we welcome the customer to contact us on the numbers provided.  We truly appreciate the opportunity to make things right.  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/11/22 I bought 65" ********** from purchasing power.. on 12/19/22 they had my correct phone number for delivery and driver text ** every 3 minutes to say where he was..tv was signed for and driver carried into house...this was a Xmas present for my fiance...we opened the box and plugged tv in turned on power and their were permanent vertical lines in tv picture/screen... 12/28/22We called purchasing power to report issue they said take pictures so we did..they said box up exactly as it came so we did..they said the carrier would contact us in 3 days...nobody called!!!! So I emailed purchasing power 1/2/23 no response...called everyday trying to get this TV picked up they give fake return numbers ...they said someone canceled pickup....we asked several times who canceled the pickup???...they would blame the carrier so we called the carrier they blamed purchasing power...back and forth for two months still no results...The date is 2/22/23 no one has reached to us feels like they are playing games we have saved emails pictures and wasted several hours of our days and nights..I am a dialysis nurse who works 12 hour days starting at 2:30 am I don't have time or money for this simple task ..all we want is for purchasing power to pick up Tv and credit my account ASAP !!!!

  

  Business Response

  Date: 02/24/2023

  We have been in communication with ***************************** to provide a resolution regarding her complaint. Our direct contact information and availability was provided.  As we would like to ensure that any service failures are addressed, we welcome ******* to contact us on the numbers provided.  We truly appreciate the opportunity to make things right.  

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last purchase with purchasing power was in July of 2022. The item was returned because it was broken. That left me with a balance of $1,900. They merged my account with an account they said was charged off in 2010 that I dont have a clue about. My current account was paid off and they are still taking money out of my account. I have been trying to get this issue resolved for over 3 months. When you call the customer representative that you speak with keeps you on the phone for over an hour and still cant assist you. They ************** that someone will return your call by the end of the day and you never receive a call back. I was told that they were sending two separate refunds and I have only received one. When calling back about the 2nd refund they say they dont see it. The representative is unable to give me a phone number to another department or even corporate. They are still taking money out of my pay check every two weeks with a zero balance due. I need help getting my money back along with getting them to stop taking payments out of my paycheck.

  

  Business Response

  Date: 02/22/2023

  We've been in communication with *************************************, and the issue has been resolved. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for ************ experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:02/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month I placed an order with the company and they shipped the order to an old address that was on file. I could not cancel the order and had to call back each time an item shipped to get the address changed. They wanted to charge me for Changing the address. One item was lost and I requested a replacement to be shipped to the correct address in advance. Once again it was shipped to the wrong address. The rep made an error. The current rep refuses to let me speak to a supervisor and is extremely rude. **** will not change the address and the rep refuses to listen to my complaint.

  

  Business Response

  Date: 02/22/2023

  We've been in communication with *****************************, and the issue has been resolved. The credit has posted to the account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for *********'s experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past two years I have had an account with this company and have purchased over $6,000 in merchandise. In 2022, the purchases and payments were processed timely and quality of products was good. However, in December of 2022, I noticed that payments, while still taken out by my employer, where not showing up as payments made on my purchasing power account. I have placed numerous calls to this company and they give me a complete run around and say how this is not a problem on their end, and that "do not worry as no late payment charges will be processed on your account." Even though I ask to speak to leadership or someone in payments, the request is ignored and I am not allowed to speak to anyone other than the customer service rep that answers the phone. The last payment showing received on a statement is on December 23, 2022, from my 12/9 /22 payroll. While the payments from my employer on 12/23/22, 1/6/23, 1/20/23, 2/3/23 have not been recorded. These payments total over $1200 and I have contacted my employer who has confirmed that electronic transfers for the payments did occur and should be received within 2-3 business days for purchasing power, not 1-2 months. I believe that purchasing power is using this time to collect interest on monies being held and not reported on my account to gain more money received.

  

  Business Response

  Date: 02/22/2023

  We've been in communication ***********************, and the issue has been resolved. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for *****' experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/16/21 I purchased a ***** shoulder bag for ********. I had every right to believe Purchasing Power was selling authentic luxury items and I trusted the company. I was so proud to own this bag I wore it a total of two times. I figured I would sell this bag due to lack of using it. Come to find out this ***** bag is not authentic its a fake bag that I paid full price for. I have tried to contact Purchasing Power about this issue and every time I ask to speak to a supervisor I get the run around. I still have not been reached out to, and I will keep calling. I am a single mother who works hard everyday and to be scammed like this is so morally wrong. I cannot believe this company whom I trusted sold me a fake bag. All I want is my money back. If Purchasing Power doesnt do right by me I will tell anyone who will listen at work to never trust this company. I am in complete shock that they are doing such bad business.

  

  Business Response

  Date: 02/23/2023

  We've been in communication with ******************************* and have set expectations with her to follow up and provide a final update. Our direct contact information was also provided should she need additional assistance in the meantime.

  Customer Answer

  Date: 02/23/2023

  I have attached pictures of the bag along with it failing authentication process. 

  

  Business Response

  Date: 03/06/2023

  Ongoing communication is occurring with ********************************  We have sent return labels to her for the item she's not satisfied with.  We will remain in contact with ******* until we've reached a final resolve.

  Customer Answer

  Date: 03/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have three order with Purchasing Power and they do not have the billing set up properly. They take a set amount directly from my paycheck which occurs two times each month however recently they have been taking the wrong amount which has caused multiple late notices. This has happened in the past however I was lead to believe that the problem was resolved over the phone in July of 2022. However the problem came back in November. Since November I have been in contact with them through email mostly (Ref. A email attached). I have made multiple additional payments through my account online to correct this. I would also note that after making these payments, their billing system withdrew a payment of $183.23 to my card without my knowledge. I have also attempted to call their support line multiple times where either no one has answered or I am told by a representative that their computer system is down and they are not able to do anything. The last email I had sent in regard to this was on January 5, 2023 and I have not gotten a response since. Until today when I got an automated email saying my account is past due (Ref. B email attached). I sent a follow up email to them asking for help correcting the account and I made a payment for the amount stated as "past due". Given the company has direct access to withhold money from my paychecks, the mess up in their billing system is concerning. They automatically set payments/withdrawals, the only thing I can do in this regard is make additional payments after the fact. I have attached my correspondence with them so far but please let me know if you need any additional information.

  

  Business Response

  Date: 02/22/2023

  We have begun communication attempts to reach *************************** to set expectations for updates. Our direct contact information and availability were provided should ***** have questions or need additional assistance in the meantime. 

• Initial Complaint

  Date:02/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed on 3/1/22 11:25 AM Order number ******** Under Armour Women's Rival Fleece Joggers Black, Size Large Quantity: 1 Returned Screenshot shows returned Have called2-3x a month and I'm hung up on request a supervisor and get placed on hold and hung up on for an hr at a time or more

  

  Business Response

  Date: 02/16/2023

  We've been in communication with *************************, and the issue has been resolved. The credit will be posted to the account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for *****'s experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 10 rooms on carnival cruise for me and my family. 3 of the rooms were through purchasing power and 7 were through the cruise line directly. A few days ago one of the people in my party got sick and missed a few days of school. He is still sick and doesn't think he will be able to go on the trip because he already missed too many classes and the trip is scheduled for next week. So I called carnival and asked how much it would be to transfer his reservation and the agent told me it wouldn't cost anything. But I didn't have the birthday for the person taking his spot so I told her I would have to call back. When I called back to give the birthday the agent told me that I would have to make this change with purchase power. But carnival had already removed his name. So I called purchase power and explained that the cruiseline had already removed the name but they wouldn't add the new name. Purchase power *********** said they would have to verify that the name was removed and they needed documentation of his illness so I sent the at home test that he sent me and they said that wasn't approved. At that point, I called back to the cruiseline and asked if they could at least add his name back to the booking and they said not without speaking to the purchase power. So they called purchase power on a 3 way recorded line and asked to add the new person to my booking and Glo (purchase power) rep agreed. So they did. 2 days later my reservation was canceled for the whole room. Both people in the room. I called carnival and once again they said they needed to hear from purchase power so I called and at first purchase power agreed to call the cruise line to find out why it was canceled but then they decided not to. So the cruise line called purchase power just to get permission to give me info on the reservation and ******** and Glo from purchase power has been going out there way to make this difficult for me. The cruise line wants to resolve this.

  

  Business Response

  Date: 02/17/2023

  We've been in communication with *********************, and the issue has been resolved. The credit will be posted to the account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for *****'s experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business.