Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* on December 19,2022 someone had placed a order on my account due for ***** dollars criminal fraud thats wasnt me I was able get that order cancelled after this I called in multiple times to get my account closed /deleted and they will not do it all they keep saying is waiting for a specialist.. I filed a police report give them the police report number there waiting on a specialist response they then told me my account was locked and nobody can access it low and behold another fraud on January 22,2023 I cant access my account but some else can ? This arrangement comes from my hard earned money thru my paycheck and they are allowing my account to stay open for someone to continuously commit criminal fraud .. very shady and very bad business practices my account seems like the only person it is locked for is me the owner of the account everyone else has access to go to town on my account now there telling me I owe them a balance off something that was ordered through fraudulent activity this company really needs to be investigated ASAP.. I never had a account where it was fraud and they continue to leave it open not for me which I want it close but for other criminals to order things and get them for free and make me pay for it can someone please help me resolve this matter immediately King regards *************************

  

  Business Response

  Date: 01/31/2023

  We are in communication with ************************* to gain a full understanding of his concerns to work towards providing a resolution.

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They are working on my complaint and will get back to me in **** business days 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29, 2020, I purchased an Apple Watch through Purchasing Power, LLC (Order # ********). This company works with my employer, *********, to finance items over one year. The agreed payment was $22.12 out of my bi-weekly paychecks until Dec 2021. With a warranty, the total financed amount was $692.28. This item was paid off in full, and I have not used their services since. Fast forward on January 6, 2023, I noticed that money was still being deducted from my paycheck without my knowledge or authorization. I contacted my employer, and they advised me to reach out to Purchasing Power to stop auto-deductions. On January 6, I called Purchasing Power customer service line **************) and requested to stop these withdrawals and for my money to be refunded. That representative told me that the money would be put into the bank account on file by the upcoming Wednesday (1/11). When this did not happen, I called back (on 1/11) to check the refund status. I was informed that there was an error in their system, and the money was refunded to someone elses bank account. I provided them with my correct information, and I was told that issue would be addressed and I should receive a refund by (1/18). With no action or update by January 25, I contacted customer service to escalate the issue, but I was told that I could not speak to anyone besides a call center representative. At this point, my hands are tied, and I have no other way to resolve this issue without filing a dispute. I am requesting immediate action that money stop being taken from my paychecks, for my $600 be refunded to me ASAP, and to receive a written apology for the hours wasted trying to resolve a situation where I have clearly been misled & misinformed.

  

  Business Response

  Date: 01/30/2023

  We have been unable to reach ********************* through phone and email. We have assisted her to the best of our ability without contact. Our direct contact information and availability were provided.  As we would like to ensure that any service failures are addressed, we welcome ******* to contact us on the numbers provided.  We truly appreciate the opportunity to make things right. 

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and unlocked IPhone 14 pro *** from purchasing power on Dec 9th and I got it a few days later maybe Dec 15th I have a phone that I was going to swap but I did not get around to because i had gotten sick with the flu for about 2 weeks. On Jan 18th I tried to get the phone activated and boost mobile could not, I took it to apple they said it was a Locked phone and to contact purchasing power I did they told me they could not help me even tho I ordered the correct product and they sent the wrong one they told me I should have called sooner its not eligible for return, this is a payroll purchase so they take money out my check weekly for a product I cant use, I have my invoice and it says unlocked however they sent the wrong product and this is the second time it has happened to me, this product is almost 1500$ that will still come out my check and they will not help me for their mistake. If you could please helps me I do not want them to keep getting away with this.

  

  Business Response

  Date: 01/27/2023

  We've been in communication with *********************************, and the issue has been resolved. The credit will be applied to her account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for ****************** experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a apple iPad Pro **** 128 GB 6th generation slate gray using purchase power to pay for it with deductions coming out of my pay check. I work at ************************* in *******, *****. The iPad was not delivered and I filed a loss claim with **** *** paid purchase power back yet purchase power is still taking deductions from my pay check. I still do not have an iPad. I have called repeatedly and my issue has been referred to *********************** in upper management. I have been told I will receive a phone call or email within ***** hours. This has been going on for over 3 weeks and still no call, no email and I am now calling daily. I keep getting a promise of a call an nothing. I dont know what to do at this point.

  

  Business Response

  Date: 01/27/2023

  We've been in contact with *************************. We have been in communication with the customer and have set expectations with her customer to follow up and provide a final update. Our direct contact information was also provided should she need additional assistance in the meantime.

  Customer Answer

  Date: 02/02/2023

  I am in contact with purchasing power right now and we have not settled the case. Please keep this case open. Purchasing power still has not received the payment from *** and we do not know if *** will pay the full amount of the lost product. If they do not pay the full amount, I am being told that I will have to pay the remaining amount even though I am not at fault for losing the product. I have sent an email and no one would reply to it so I have had to call to have any updates on the situation. 

  

  Business Response

  Date: 02/13/2023

  Ongoing communication is occurring with **************************  We have set expectations with her to follow up.  We will remain in contact with ***** until we've reached a final resolve.

  Customer Answer

  Date: 02/15/2023

  Still in contact with purchasing power. Have almost reached a solution. Just waiting for a few more details and agreements to fall into place. Will still be in continuous contact with purchasing power. 

  

  Business Response

  Date: 02/21/2023

  Ongoing communication is occurring with *************************, and we will remain in contact with her until we've reached a final resolve.  Our direct contact information was also provided should she need additional assistance in the meantime.

  Customer Answer

  Date: 02/25/2023

  I am still in communication with purchasing power and am still waiting on one final resolution. We have exchanged contact info and have been staying up to date with each other. 

  

  Business Response

  Date: 03/07/2023

  We've been in communication with ************************* and the issue has been resolved. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for *****'s experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

   

  I have received my refund and am satisfied with the response and cooperation I received from purchasing power. 

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has denied me credit several times and have even cancelled my orders. I called a couple of times and was told I am not eligible for an account because I don't make enough on pension. This company took $25.00 out of a debit card I had on file for the account set up. This happened on 12/31/2022. when I called about the refund of my money I was told 3-5 business days. A week later I was told money can't be sent back to debit card, it has to be a bank. I was then told 3-5 business days. This was after I gave bank information. It is now 3 weeks later and I do not have my money. This is why I am asking for your help. I also don't want them to make this same mistake next month, take my money but give me no credit or account. I need help getting my money back and preventing this from happening again.

  

  Business Response

  Date: 01/26/2023

  We've been in communication with *********************, and the issue has been resolved. The refund has been processed and payments have been stopped.  The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for ****'s experience and thank him for allowing us the opportunity to make things right.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased items from the company purchasing power, never used them returned them within the week have since spoken to agents who told me they got there and I am good to go. This week I find out they reported me to collections for the amounts of the items in which u have returned and it had hit my credit report not to mention the collection agency wont stop bothering me and when I call both companies the collection agency or purchasing power I get hung up on or placed on hold for over 2-3 hours

  

  Business Response

  Date: 01/26/2023

  In effort to resolve ***************************** concern we spoke to her on 1/20/2023 and provided the specific details surrounding the status of her account were provided. The issue is resolved, and we sincerely apologize for the customer's experience.   

• Initial Complaint

  Date:01/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  packages were dropped off at my door and were stolen i told them i never received a item i told them and waiting for over a month with no resolve. i checked every where for items but were not there when i got home, all other packages were put in our secure luxer box at my aparment complex , they are unwilling to help

  

  Business Response

  Date: 01/20/2023

  We've been in communication with *************************, and the issue has been resolved. The credit has been issued back to the account. We apologize for ******' experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

• Initial Complaint

  Date:01/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted all day to get in contact with the department that handles payment and refunds and got nowhere. The deposit from my payslip was withdrawn and accounted for the scheduled payment, and then was debited on my debit card for the same payment I already had taken out of my paycheck. Setup two different callback times and left multiple voicemails with 0 follow up. 325.84$ was debited twice for seemingly no reason.

  

  Business Response

  Date: 01/24/2023

  We've been in communication with ***************************, and the issue has been resolved.  Detailed information was provided on 1/24/2023 answering the specific questions ***** had regarding his account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the *****' experience and thank him for allowing us the opportunity to make things right. ***** is highly valued, and we appreciate his business. 

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Purchasing Power and never received my order. I made them aware right away! They said theyd open up a claim to investigate and after a month theyre saying theyre not responsible for the missing packages because it shows it was delivered to my home. They package theyre referring to is a picture of the package sitting on my front porch. The package shouldnt have been left without requiring a signature which they didnt request. Any package over $500 should be insured & signature should be required. The rep stated that as the shipper theyre not the ones who are supposed to request for the signature which is false. The other package required a signature which proves his statement false but I didnt sign for ************** does not match mine.

  

  Business Response

  Date: 01/25/2023

  In effort to resolve Paradise ******' concern detailed information was provided on 1/25/2023 regarding our decision.  With regards to Paradise's request for a refund/replacement she was advised Purchasing Power is unable to replace or refund the items due to items were delivered to the address provided. The issue is resolved, and we sincerely apologize for the customer's experience.   

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 10, 2022 for an ASUS Rog STRIX G17 laptop for the price of $1667. It said processing under order status for about two weeks or so before I made the first call to the customer service line to ask when the product would ship. The individual said he would put in a processing request with the back office and I should call back in 5 business days. Around two weeks later I called back on the 10th of January 2023 and the individual I spoke with this time said there was no alternative payment method on the account and thats why it hasnt processed. So, the order was canceled and placed again for the same item on this day with an alternate payment method. I was instructed to submit the authorization paperwork by email which I did as well. I was told it should process in 48 hours. About four days later I called back on the 14th of January 2023 because it still hadnt processed and I was told that there was another processing error and a request would be submitted with the back office and I should call ************ days. I called back on the 17th of January 2023 and was told this time that there are two accounts open under my name (I only remember opening one account) there is no alternative payment method (even though it shows one under my account information on their website) and that there were no notes from the other three individuals I had spoken to previously. Now because of this another back office request will be submitted and I have to wait **** days before this issue can be resolved.

  

  Business Response

  Date: 01/23/2023

  We have been in communication with *******************************;to provide a resolution regarding her complaint. The issue has been resolved and her order has been processed. Our direct contact information and availability were provided. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for *********'s experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business.