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Business Profile

Payment Processing Services

EVance Processing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since around November 2025, my restaurant bank account has been debited repeatedly via REMOVEDfor $85 with descriptors including SIGONFILE EVANCE REMOVEDPPD and also SIGONFILE REMOVEDPPD / REMOVEDENTRY. These debits have occurred multiple times per month (not limited to once monthly) and the amount is always the same $REMOVEDdate, the business has withdrawn a total of $595 from my bank account. This recurring REMOVEDfee was never clearly disclosed to me, and I have not been provided any written authorization (signature on file) or an itemized explanation of what the $85 charge is for.I have attempted to contact the company multiple times by email and phone with no response (no one answers and no one returns calls/emails). I have screenshots and documentation of my attempts to contact them, along with bank transaction REMOVEDI also contacted my bank to block any further REMOVEDwithdrawals from these entities to prevent additional unauthorized charges.Requested resolution: Immediately stop all REMOVEDdebits, provide written proof of authorization and a complete fee schedule, and refund the total $595 (and any additional $85 debits if they post after today), with written confirmation of cancellation.For identification: I am the owner of REMOVEDlocated in REMOVED. The REMOVEDdebits appear as SIGONFILE EVANCE REMOVEDPPD / SIGONFILE REMOVEDPPD.

    Business Response

    Date: 03/16/2026

    Hello Mr. REMOVEDapologize you are having trouble reaching our service team. A representative will be contacting you today to ensure all contact information is up to date.  

    On February 3, 2025 notification was sent out to you regarding changes to our REMOVEDprogram and the non-compliance fees. The notification emailed to your is attached here for reference. REMOVEDSecurity Standard (REMOVEDDSS) compliance is a mandatory security framework for any organization storing, processing, or transmitting credit card data set by the card bands such as REMOVED, REMOVED, etc. to prevent fraud and breaches. REMOVEDcompliance is mandatory for all entities regardless of size or transaction volume, including our own entity. It is a strict contractual requirement enforced by the major card brands. When an account is non-compliant, penalties are assessed until the compliance requirements are met.

    Our team member will ensure you are able to reach our REMOVEDpartner to satisfy the REMOVEDrequirements which will prevent the penalties from being assessed to your account. 


    Customer Answer

    Date: 03/16/2026

     
    Complaint: 24612203

    I am rejecting this response because:

    Dear BBB,

    Thank you for your assistance.

    After reviewing the response from eVance Processing, I do not believe the issue has been fully resolved.

    My concern remains that I was charged multiple PCI non-compliance fees of $85 within the same month. According to industry standards, PCI non-compliance fees are typically assessed once per month, yet my account was REMOVEDmultiple times within short periods.

    I would like eVance Processing to provide a clear explanation for these duplicate charges and request a refund for any improperly charged PCI fees.

    Thank you for your help in resolving this matter.

    Sincerely,

    REMOVED

    Business Response

    Date: 03/16/2026

    Our service team has reached out to you and receive no answer and no option to leave a voicemail. A follow up email was subsequently sent. Please follow up on the email and provide a time you are available so a representative can reach you to review the fees assessed to your account. If there are any billing errors, a ticket will be generated for a full refund of any erroneous charges. 

    Customer Answer

    Date: 03/16/2026

     
    Complaint: 24612203

    I am rejecting this response because:

    Dear BBB,

    Thank you for the update.

    I am willing to speak with the company to review the charges on my account. However, the issue has not yet been resolved, as I am still seeking clarification regarding the multiple PCI non-compliance fees that were charged.

    Please provide a contact phone number for the appropriate representative. I will proactively reach out tomorrow to discuss and review the charges on my account.

    Thank you for your assistance.

    Sincerely,

    REMOVED

    Business Response

    Date: 03/17/2026

    Mr. REMOVED,

    I will be happy to see this care through and work directly with you in the resolve Would you kindly provide a screenshot of charges you are disputing which include the date they posted to your account. The uploaded images do not provide the date that I can see. Please email those directly to REMOVED

    Thank you

    Customer Answer

    Date: 03/20/2026

     
    Complaint: 24612203

    I am rejecting this response because:

    I would like to provide an update regarding this case.

    On March 17, 2026, I spoke with the business by phone and provided the relevant documents via email as requested. I am currently waiting for their response after reviewing the information.

    Thank you for your assistance.

    Sincerely,

    REMOVED

    Business Response

    Date: 03/20/2026

    Hello Mr. REMOVEDfollowed up with you via email at 11:13am 03/18/26 with my finding and resolve pertaining to the charges billed to your account. Please see the attached email. 

EVance Processing, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.