Reviews
Customer Review Ratings
Average of 61 Customer Reviews
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Review fromBrad C
Date: 04/05/2025
5 starsA great website that is easy to navigate with reasonable shipping and competitive prices. Thanks for a good experience.Review fromMike H
Date: 04/02/2025
1 starPaid for expedited shipping from Partzilla.com.
Their 3rd party vendor shipped it ground.
Before delivery, had them commit to issuing a return label because I was able to find a vendor who would provide next day delivery on the same part.
Once the product did arrive, many days late, I used the pre-arranged return label.
Once the product was returned to the 3rd party vendor, I received a refund for less than what I originally paid. Refund should have been for the total out of pocket cost of doing business with partzilla.com, which actually cost me more than just the cost of the part if you consider lost production because of non-delivery, rescheduling customers, and my customer trust/credibility factor. I will never purchase from partzilla.com again. I will purchase from a vendor who has control over shipping product and who I can trust will do right when things go sideways.
Partzilla.com
Date: 04/08/2025
We have reviewed your order and show where your shipping costs were not refunded as when a part is returned, only the part and taxes are refunded. As a courtesy due to the timeframe the package was received, we have refunded your shipping costs. Please allow 2-3 business days to receive the funds back to your account. In the future, please reach out to us regarding any issues you may have as we have received multiple reviews on different review platforms, regarding your order.
We offer multiple ways to reach out customer service team. You can reach us by phone at 229-584-0046, by text at 229-800-4096, by email at [email protected], or on our website by selecting the red message icon in the lower right-hand corner of your screen.Review fromLuis R
Date: 04/01/2025
5 starsParts where well packaged and shipping was fast. And partzilla prices are the best around thanks.Review fromErin D
Date: 03/18/2025
4 starsPartzilla always has a good selection of parts and ships quickly. Communication is lacking when it comes to back ordered parts. Otherwise, great company.Review fromJeffrey V
Date: 03/05/2025
5 starsHad the exact part that was needed to fix my car (***** *******). Good price and quick delivery.Review fromSteve B
Date: 03/01/2025
5 starsThe order process was easy. I did change my mind on shipping, after the order was processed, from free to pay the 9.95 and receive the product with 3 days. The call to have the change was easy and smooth. Great job everyone at partzilla.Review fromfrank s
Date: 02/19/2025
5 starsalways had great experience with Partzilla, from shipping to availability of partsReview fromJames J
Date: 02/06/2025
5 starsLove it been using them for years. I recommend this site to everyone I know.Review fromMichael D
Date: 02/02/2025
5 starsOrdered twice from Partzilla and each time was more than satisfied with my experience.
Thank you Partzilla.Review fromBrandon H
Date: 01/31/2025
5 starsCertain machines have difficult parts diagrams. Phone call fixed that every time. Excellent customer service!
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