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Business Profile

Drug Testing

Accredited Drug Testing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Testing.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a drug testing package from website (https://accrediteddrugtesting.com) and there was never delivery on service and business is unreachable to grant and process refund of $249.98. The company advertises as 24/7 Support, however, I have left messages without response when mailbox is not full.

    Business Response

    Date: 10/06/2022

    Consumer Response /* (2000, 6, 2022/10/03) */
    This is considered resolved. I was not aware that the business is located in an hurricane impacted area. They have since responded and gratiously assisted to resolve my concerns. Please close

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/28/2022, I did a search for local drug testing facilities in the Mountain Home, Idaho area. The web site for Accredited Drug Testing stated they had test locations in Mountain Home, Idaho, Grand View Idaho and Glenn's Ferry, Idaho. A payment was made with my credit card for $139.98 at this time for two tests to be done in Grand View, Idaho. A short time later the company called and stated they did not have facilities in Mountain Home, Grand View or Glenn's Ferry and that the closest facilities that could provide testing were in Kuna, Idaho or Boise, Idaho. Both of these locations are approximately 100 miles round trip. When a refund was requested, the company denied the refund making it necessary to travel to Kuna instead of local. The company's phone number is 800-221-4291 and the reference number is *********. I believe Accredited Drug Testing should quit advertising for services in locations that they do not provide services. My phone number is ************** if you need any additional information. Thank you.

Accredited Drug Testing, Inc. is NOT a BBB Accredited Business.

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