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Business Profile

Storage

Store Space Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for Store Space Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Store Space Self Storage has 56 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 smallerUnits **** & **** were moved to unit 1179(Larger), a few weeks ago. The unit was not recorded to ********* rented it out to someone else. They cut the locks because someone else occupied the unit,(myself) and they didnt know who it belonged to. I tried paying my bill online & it had me down for a unit I didn't rent. I called & they told me the story. They gave me two new locks & one of them doesn't work now. I was unable to get in my unit today. That lock has a mechanism problem. She tried charging me ***** to cut the lock, i said ************** not paying the company *****. There has been a problem wit this Company ever since they came to Lo

      Business Response

      Date: 11/07/2022

      We will be reaching out to this customer to discuss the situation with her unit.

      Customer Answer

      Date: 11/08/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Never heard from the District area manager. Never heard from a general manager

      Business Response

      Date: 01/02/2023

      We have received feedback from our team that the customers unit issue was resolved several weeks ago. We thrive to provide a great storage experience for our customers and apologize for any inconvenience.

      Business Response

      Date: 01/02/2023

      Good morning.
      We are sorry to hear that **************** did not accept our response. Our district manager will be reaching out to her to better understand what we can do to rectify the situation. We apologize for any inconvenience and are working to satisfy the customer's circumstance.

    Store Space Self Storage is NOT a BBB Accredited Business.

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