Complaints

This profile includes complaints for Store Space Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Store Space Self Storage

  330 E Crown Point Rd Winter Garden, FL 34787-2998

• 

  Store Space Self Storage

  94 Old Tower Hill Rd Wakefield, RI 02879-3724

• 

  Store Space Self Storage

  31 Pope Park Hwy Hartford, CT 06106-2215

• 

  Store Space Self Storage

  51 Broad Ave Fairview, NJ 07022-1559

• 

  Store Space Self Storage

  8201 Woodyard Rd Clinton, MD 20735-1969

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a storage unit from Space Shop Storage a few months back. While I was traveling up north I received a notice that my payment did not ho through. I contacted the company's main number and told the *** that I needed to pay my unit rent and that I would be using a CC. She tried running the payment and she said that i needed to call the local unit manager because a notice on the screen said I needed to. I called the next day and the manager said I had to come in and pay cash. I told the manager that I was in ************* and I couldn't come in and if he would look at the notes he could see that I told the central office that I was away. He said he did see that. He stated that it was a company policy that it would have to be paid in cash but he would call his boss and get back to me the next day. He called me back and said he would send .e a form to fill out. I went to the library printed it out and filled it out called him back and asked for the fax number to send it. He said we don't have a fax and that I needed to send it to his phone.I said you don't have a fax or fax? He said no. I said the company takes CC over the phone and on their web site but your telling .e the only way is by in person cash.I looked at their web ads and they operate like every other business today and use e-commerce norms.I beleave that it stems from the fact that I rented the unit on the web doing the agreement on their site and finished it at the location. We got at the location just before closing and the door was locked with both the manager and assistant manager there. We knocked on the door they came and said you have to come back tomorrow we already closed. I had 3 people to help and a loaded trailer and told them the paperwork was completed and we just needed the access code. He said we already shut down the computer and wouldn't be to.The office closed at before 5pm and access to the units is until 10 pm.They locked the door, we all said that is bad business.

  Business Response

  Date: 11/06/2025

  Hello Mr. ******************* you for reaching out and sharing your experience. We sincerely apologize for the frustration youve encountered and appreciate you bringing this matter to our attention.
  In order to assist you further and review the situation with the correct store and account, could you please provide the following details:
  - The location/store where your unit is rented
  - The unit number or the name on the account
  
  Unfortunately, we were unable to locate your account using the contact information provided, so having these details will allow us to investigate thoroughly and address your concerns.
  
  We take situations like this seriously and want to ensure we resolve any issues promptly. Thank you for your cooperation, and we look forward to your reply.

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into an agreement to rent a unit at Storage Space in January of 2024. The initial rental rate was $148/mo, beginning in March 2024. Since then, there has been an incremental rate increase, averaging $30 every 3-4 months up to the most recent quote of $255/mo. This is a 73% rate increase since the initial charge in March of 2024, with no explanation and no change in terms. The unit size has been unchanged, and we have been charged $1027 EXTRA from the base rate of $148/mo.

  Business Response

  Date: 11/04/2025

  Good morning Mr. ****************** you for reaching out and sharing your concerns regarding the recent rate changes to your storage unit. We truly value your business and appreciate the opportunity to clarify how our rental rates work.
  
  Our rental rates are determined by several factors, including local market conditions, occupancy levels, and overall demand in the area. Our rates are evaluated frequently to remain competitive and aligned with market trends. Please note that all of our rental agreements operate on a month-to-month basis, which means rates are subject to change with proper notice.
  
  Currently, the base rental rate for a 10x15 climate-controlled storage unit at our location is $254. I did review your account, and I see your current rate is scheduled to increase to $255 effective December 1, 2025.
  
  As a valued long-term customer, Id like to extend a goodwill adjustment and offer to reduce your upcoming rate to $232 per month, instead of the scheduled $255. We hope this demonstrates our appreciation for your continued tenancy and helps address your concern.
  
  Please let us know if youd like to proceed with this rate adjustment or if theres anything else we can assist you with.

• Initial Complaint

  Date:10/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2 2025, my mother, ***** *** ******* passed away, leaving behind a storage unit at Store Space's *********** ******* location. As the administrator of her estate, I notified Store Space of her passing on June 11 by phone and sent a copy of her death certificate via email on June 30.For months I have attempted to follow up by phone on the process to abandon the storage unit and close my mother's account. I contacted a general customer support email I found online on September 10 and received no response.I have spoken with many store managers, some of whom have been helpful but ultimately have been unable to fully resolve the matter due to their reliance on Store Space's corporate office.Most recently, I spoke with another store manager in ******* who advised me to send her my mother's death certificate, the certified letter of administration, and an abandonment form. I sent her these documents on October ************************************************ next steps with regard to my ********** the court-appointed administrator of the Estate of ***** *** ******* I attest that the estate relinquishes all rights and interest in the contents of Unit D29 and surrenders the space effective immediately. Please treat this along with my other communication as an abandonment authorization and proceed to dispose of or sell the contents as you deem fit.Please terminate ongoing rent immediately, confirm in writing that the account is closed, and send any final statement to:Estate of ***** *** ****** c/o ***** ****** ************************************************************** ********************** ************

  Business Response

  Date: 11/02/2025

  Hello *****,

  First and foremost, please accept our sincerest condolences on the passing of your mother, ***** Kay ******* We truly understand how difficult it must be to handle these matters during such a time, and were very sorry for the added frustration caused by the lack of timely responses from our team.
  
  I will be onsite at our **********, IN location later this week and would be happy to personally assist in completing the abandonment process for your mothers storage unit. To ensure we can proceed without further delay, could you please forward the necessary documentation, including the death certificate, certified letter of administration, and abandonment form, directly to me at ***********************************************************?
  
  Once I receive the documents, I will promptly review them and proceed with finalizing the abandonment and closure of the account. You will receive written confirmation once the process is complete.
  
  Thank you for your patience and understanding, *****. Again, our deepest sympathies to you and your family.

  Customer Answer

  Date: 11/03/2025

   
  Complaint: 24089646
  
  I am rejecting this response because:

  I have emailed the required documentation as requested, but the response does not guarantee that the matter will be resolved.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/03/2025

  Good morning, 

  You will need to give the claims department the opportunity to work your case. Feel free to resubmit a BBB inquiry if they fail to do so. 

  Customer Answer

  Date: 11/05/2025

   
  Complaint: 24089646
  
  I am rejecting this response because:
  
  I have been trying to work with your team for several months. Because of your company's lack of responsiveness, the estate has unnecessarily paid you hundreds of dollars for storage. I need a more concrete resolution plan and timeline than "wait for the claims department to process your case" before I will accept this issue as resolved. As it stands, I have no evidence or faith that I will ever hear back from your company again.
  

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of this year (2025), I rented a storage unit for roughly a month and a half, all went well until I first began to notice extreme heat in my unit, (103+) which was not good for the goods I was storing. Towards the end of my lease, two items of mine were stolen and one damaged beyond repair. I paid an additional amount for their tenants protection plan to be safe, and after reporting the goods stolen I filed a claim for the loss. It has been over a month and a half since filing and a month since last hearing from StoreSpace, any emails are left ignored and calling gets me nowhere. I understand these things take time but this is beyond acceptable.

  Business Response

  Date: 10/30/2025

  Hello ******,
  
  Thank you for reaching out and sharing your experience. I completely understand your frustration with the delay and lack of communication. Thats not the level of service we want you to experience.
  
  Weve connected with the *********************************** regarding your claim. They confirmed that on October 6, 2025, they emailed you an Itemized Losses form requesting additional information, including:
  
  A copy of the full police report, and Photos of the damaged items still in your unit.
  
  It appears the claim is pending until that documentation is received. Once youve provided those items, the Claims team will be able to continue processing your case.
  
  We appreciate your patience as we help get this resolved as quickly as possible.

  Customer Answer

  Date: 10/31/2025

   
  Complaint: 24084544
  
  I am rejecting this response because: all requested documentation was sent on October 7th as seen attached.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 11/03/2025

  Good morning, 

  I hope this email finds you well. It is my understanding that the *** claims department has recently rewatched out to you regarding your claim. 
  

  Please let me know if thats not the case. 

• Initial Complaint

  Date:09/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 I rented an outdoor 10x20 storage unit from Store Space Self Storage in *************. The monthly rate was $290. I had just left Public Storage because of their consistent and ongoing exorbitant increases in monthly storage rates. The manager at Store Space assured me they didn't participate in those types of deceptive business practices. Since October 2023, my rate has increased on several occasions, usually about $20 per month. I then received another rate hike because the store manager told me my homeowners documents weren't current - I took them to her twice and she assured me that my monthly rate would then revert back down to $326 per month, which never happened. I have filled out a complaint form on the Store Space website 4+ times and have gotten no follow through and my monthly rate has continued at $346 to current date. I have repeatedly tried to contact an "actual manager" of the corporation but is such a scam business and their customer service **** tell you that the only way to contact any one in upper management is to file a complaint on their website but no one ever follows up. A business that is actually legitimate, has phone numbers, email addresses and a physical location where you can actually reach out and express your concerns and complaints instead of being given the run around by a bunch of unprofessional customer service representatives in a call center who are rude and ask you if you would like to schedule a move out instead of having a mechanism by which a paying customers concerns can be fairly heard and responded to. To add insult to injury - I just got an email today from Store Space advising that my monthly rate is increasing to $406 in November - A $60 MONTHLY INCREASE which is unconscionable and the crooks in management at Store Space are laughing all the way to the bank. To be clear, if I am receiving this email, I imagine most all of their other customers are receiving similar emails. This is robbery!

  Business Response

  Date: 10/02/2025

  Good afternoon Ms. *************** sincerely apologize for the frustration caused by the rate increases and lack of follow-up on your concerns at our ************************************* location. This is not the experience we strive for. Our District Manager, *****, will contact you within ***** hours at ************ to resolve this, including reviewing your account and addressing the rental rate. Were committed to making this right and have initiated a review to improve our complaint process.

  Thank you for your patience.

  Customer Answer

  Date: 10/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inaccessible Storage ************** for Resolution. Subject: Urgent: Inaccessible Storage ************** for Resolution Hello I am reaching out again regarding the ongoing issue with accessing my storage unit. I continue to leave work early and rush over, only to find that the bay doors and entry doors are still broken and the access codes do not work. Although your facility advertises 24-hour access, I have not been able to access my unit after 5 PM. By 5:30, the property is already closed and office staff are gone.On August 21st, I arrived at 5 PM, leaving work early to make it on time, and still could not access my unit because the doors were closed and no one was available. This has been happening repeatedly. As a result, I am forced to keep my belongings in my car, which is uncomfortable, unsafe, and leaves my property at risk.I pay full price for storage, plus insurance, yet I am not receiving the access I was promised or paying for. This has been going on for months, with no clear timeline for repairs. At this point, I need a resolution.I am requesting either:Pro-rated rent/credit until the doors are fixed and full access is restored, or An alternative solution, such as providing customers with keys/cards to access the doors after hours as advertised.This situation is extremely unfair and frustrating. Please let me know immediately how this will be resolved, as I cannot continue to pay for a service I am not able to use.

  Business Response

  Date: 08/22/2025

  Good afternoon ******,

  Thank you for bringing this matter to our attention through the Better Business Bureau. We sincerely apologize for the inconvenience and frustration caused by the ongoing issue with the bay and entry doors at our facility, which has impacted your ability to access your storage unit as advertised.

  We understand how disruptive this has been, especially given your efforts to access the unit by leaving work early and the challenges of storing belongings in your car. This is not the experience we aim to provide, and we are committed to resolving this issue as quickly as possible.

  Our District Manager, ***, reached out to you this morning to offer a credit for the September rental charges as a gesture of goodwill while we expedite repairs to the bay door. Making the door fully operational is our top priority, and our team is working diligently to ensure your access is restored without further interruption.

  We deeply value your business and regret the inconvenience this has caused. Please feel free to contact *** directly with any further concerns or to discuss additional resolutions that meet your needs. We will keep you updated on the repair progress and aim to have this resolved promptly.
  

  Thank you for your patience and understanding.

  Business Response

  Date: 08/22/2025

  Good afternoon ******,

  Thank you for bringing this matter to our attention through the Better Business Bureau. We sincerely apologize for the inconvenience and frustration caused by the ongoing issue with the bay and entry doors at our facility, which has impacted your ability to access your storage unit as advertised.

  We understand how disruptive this has been, especially given your efforts to access the unit by leaving work early and the challenges of storing belongings in your car. This is not the experience we aim to provide, and we are committed to resolving this issue as quickly as possible.

  Our District Manager, ***, reached out to you this morning to offer a credit for the September rental charges as a gesture of goodwill while we expedite repairs to the bay door. Making the door fully operational is our top priority, and our team is working diligently to ensure your access is restored without further interruption.

  We deeply value your business and regret the inconvenience this has caused. Please feel free to contact *** directly with any further concerns or to discuss additional resolutions that meet your needs. We will keep you updated on the repair progress and aim to have this resolved promptly.

  Thank you for your patience and understanding.

  Business Response

  Date: 08/25/2025

  Good afternoon ******,

  Thank you for bringing this matter to our attention through the Better Business Bureau. We sincerely apologize for the inconvenience and frustration caused by the ongoing issue with the bay and entry doors at our facility, which has impacted your ability to access your storage unit as advertised.

  We understand how disruptive this has been, especially given your efforts to access the unit by leaving work early and the challenges of storing belongings in your car. This is not the experience we aim to provide, and we are committed to resolving this issue as quickly as possible.

  Our District Manager, ***, reached out to you this morning to offer a credit for the September rental charges as a gesture of goodwill while we expedite repairs to the bay door. Making the door fully operational is our top priority, and our team is working diligently to ensure your access is restored without further interruption.

  We deeply value your business and regret the inconvenience this has caused. Please feel free to contact *** directly with any further concerns or to discuss additional resolutions that meet your needs. We will keep you updated on the repair progress and aim to have this resolved promptly.
  

  Thank you for your patience and understanding.

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received any written notice of this ownership change, as is typically required under state self-storage and landlord and tenant laws. This failure to notify me has directly impacted my ability to manage my account. In addition: I have not been informed of fees to increase the monthly fee, customer services can not provide information about my account, it has been erased from the system. The manager from the ************* facility has not called me for over 30 days. My account has been in autopay for over 3 years, the employee at the local office said it was already transferred to Store Space pay online. The prior storage under the name of Extra Storage relocated my unit to the outdoor area with a lower fee, but it's has incased over 50% since Store Space purchased the building. My unit was relocated outside due to Extra Storage by error blocked the entrance to the unit, in exchange I was offered a lower rate. If I do not receive a response within 7 business days, I will file a formal complaint and pursue all legal remedies available under the ******************** Storage Facility Act (Fla. Stat. 83.80183.809), including claims for improper billing, unlawful rent increases, and failure to provide statutory notice of ownership change. Immediate phone call to me at [your phone number] from a manager authorized to resolve this matter. Written confirmation of the exact date Store Space took ownership of this property. A complete copy of my payment history, including all payments under Extra Storage. Copies of any and all written notices of rent increases. A refund of overcharges resulting from unnotified increases since Store Spaces acquisition. Restoration of my account access online, with accurate historical payment data.

  Business Response

  Date: 08/10/2025

  Ms. ********,

  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We sincerely apologize for any inconvenience youve experienced, and we are committed to addressing your issues promptly.
  We regret to inform you that we were unable to locate an active renter profile under your name, email, or phone number in our database. To assist us in resolving your concerns efficiently, could you please confirm the specific location of the Store Space facility where you are storing your belongings? This will help us verify your account details and address the issues youve raised.

  Thank you, 

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is I went to make payment on storage July 2. There was no one there to take payment. I came back July 3. No one was there to take payment, but I did have excess to enter with my passcode once I was inside it was a note on the managers door. They will be closed July 4 to July Today is the eighth. I returned again. No ones there to take payment call corporate office to complain theres no one in corporate to take your complaint. This has happened so many times with this storage company. Is there any help that you can give me next theyre gonna try to charge late charges when theres no one there to take your payment I cant mail it to him in a money order. I dont wanna put it in the mailbox wheretheres no one there to take it out of the mailbox. Please give me some help. Thank you.

  Business Response

  Date: 07/09/2025

  Hello ******,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the absence of a representative during your visits on July 2nd, 3rd, and 8th to make a payment at our facility. We understand how frustrating this experience must have been for you.

  As a gesture of goodwill, we have waived the late fee associated with your account to address this inconvenience. Moving forward, you can conveniently make payments online at ************************** at any time, ensuring a secure and hassle-free process without needing to rely on on-site staff or mailbox submissions.

  We truly value you as a customer and are committed to improving your experience.

  Thank you for your understanding, and were here to help.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the week of May 1st I called asking if there could be a possible refund and cancellation on my $80 deposit for a storage unit I had booked hours before as I would no longer need it. The woman on the receiving end of my call dismissed me and said that she would have to check in with her superiors and would give me a call, at the very latest, by the next day. The next day no call arrived. So I called again, and she told me to be patient and she would, with great confidence, call me by the next day. No call arrived, so I called them again. This persisted for about a few days when a man picked up my call on May 5th, apologized for the confusion, and assured me that my account would be canceled and my refund would be processed within 2-3 weeks. I thought that since this man spoke with authority surely everything would be resolved. I was wrong. On the 16th of May I received an email from Store Space requesting that I pay around $150 by June 1st. I was very surprised, and the beginning of my summer was ruined. I called again, and a man named *** again assured me that he would cancel my account and the refund I had made weeks ago would be processed. This was weeks after I was promised that my account had been canceled. I took his word (naively), and rested easy for a couple of ******** had been well over 2-3 weeks since I had been promised the $80 refund at the beginning of May, so on June 3rd, well past the promised timeline, I called again. The woman (likely the same one from earlier) refused to give me any information and insisted she had to talk to her superiorsagain. She was rude and dismissive of my concerns. On June 6th, ******* told me the refund shouldve already been processed and promised a callback in an hour, which never came (as expected). I called again that day before closing and got no answer.I updated my payment method online today due to a new card but couldnt bring myself to reach out again, fearing yet another endless cycle.

  Business Response

  Date: 06/12/2025

  Hello Ms. ************ hope this email finds you well. Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience and frustration caused by the delays and communication issues regarding your refund and account cancellation.
  We have thoroughly reviewed your account and are pleased to confirm that a refund of $81.44 has been successfully processed to the credit card ending in 1215. You can expect to see this amount reflected in your account within 5-7 business days. For your records, we have attached a refund receipt to this email.
  If you have any further questions or concerns, please feel free to reach out to me directly, and I will personally ensure your matter is handled promptly. Thank you for your patience, and we truly value your feedback as it helps us improve.

  ***** *****

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store Space refuses to acknowledge that I have cancelled my unit on several different occasions. The physical store itself won't answer the phone anymore and I have tried repeatedly to contact the "headquarters" which has also lead me nowhere. Every human being I've been in contact with says they have no supervisor and I have to fill out a form online (which I have also done). The company continues to email me saying I have an outstanding balance and threatened to send me to collections. I have dates when I have called the physical store to cancel my reservation, supposedly talking with the manager, never giving me a name as well as dates as to when I have contacted "headquarters" - all with no response.

  Business Response

  Date: 06/11/2025

  Hello ******, 

  I hope this email finds you well. Thank you for reaching out regarding the storage unit at our ****, ** property.
  
  We will coordinate with our local staff to verify the status of the unit. If there is no lock on the storage unit, we will proceed with removing you from our system.
  
  Thank you for your patience. Please feel free to contact me if you have any further questions.
  
  Best regards,

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****