Complaints

This profile includes complaints for Store Space Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Store Space Self Storage

  330 E Crown Point Rd Winter Garden, FL 34787-2998

• 

  Store Space Self Storage

  94 Old Tower Hill Rd Wakefield, RI 02879-3724

• 

  Store Space Self Storage

  51 Broad Ave Fairview, NJ 07022-1559

• 

  Store Space Self Storage

  1030 S Erie Blvd Hamilton, OH 45011

• 

  Store Space Self Storage

  5242 Crookshank Rd Cincinnati, OH 45238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 I rented an outdoor 10x20 storage unit from Store Space Self Storage in *************. The monthly rate was $290. I had just left Public Storage because of their consistent and ongoing exorbitant increases in monthly storage rates. The manager at Store Space assured me they didn't participate in those types of deceptive business practices. Since October 2023, my rate has increased on several occasions, usually about $20 per month. I then received another rate hike because the store manager told me my homeowners documents weren't current - I took them to her twice and she assured me that my monthly rate would then revert back down to $326 per month, which never happened. I have filled out a complaint form on the Store Space website 4+ times and have gotten no follow through and my monthly rate has continued at $346 to current date. I have repeatedly tried to contact an "actual manager" of the corporation but is such a scam business and their customer service **** tell you that the only way to contact any one in upper management is to file a complaint on their website but no one ever follows up. A business that is actually legitimate, has phone numbers, email addresses and a physical location where you can actually reach out and express your concerns and complaints instead of being given the run around by a bunch of unprofessional customer service representatives in a call center who are rude and ask you if you would like to schedule a move out instead of having a mechanism by which a paying customers concerns can be fairly heard and responded to. To add insult to injury - I just got an email today from Store Space advising that my monthly rate is increasing to $406 in November - A $60 MONTHLY INCREASE which is unconscionable and the crooks in management at Store Space are laughing all the way to the bank. To be clear, if I am receiving this email, I imagine most all of their other customers are receiving similar emails. This is robbery!

  Business Response

  Date: 10/02/2025

  Good afternoon Ms. *************** sincerely apologize for the frustration caused by the rate increases and lack of follow-up on your concerns at our ************************************* location. This is not the experience we strive for. Our District Manager, *****, will contact you within ***** hours at ************ to resolve this, including reviewing your account and addressing the rental rate. Were committed to making this right and have initiated a review to improve our complaint process.

  Thank you for your patience.

  Customer Answer

  Date: 10/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inaccessible Storage ************** for Resolution. Subject: Urgent: Inaccessible Storage ************** for Resolution Hello I am reaching out again regarding the ongoing issue with accessing my storage unit. I continue to leave work early and rush over, only to find that the bay doors and entry doors are still broken and the access codes do not work. Although your facility advertises 24-hour access, I have not been able to access my unit after 5 PM. By 5:30, the property is already closed and office staff are gone.On August 21st, I arrived at 5 PM, leaving work early to make it on time, and still could not access my unit because the doors were closed and no one was available. This has been happening repeatedly. As a result, I am forced to keep my belongings in my car, which is uncomfortable, unsafe, and leaves my property at risk.I pay full price for storage, plus insurance, yet I am not receiving the access I was promised or paying for. This has been going on for months, with no clear timeline for repairs. At this point, I need a resolution.I am requesting either:Pro-rated rent/credit until the doors are fixed and full access is restored, or An alternative solution, such as providing customers with keys/cards to access the doors after hours as advertised.This situation is extremely unfair and frustrating. Please let me know immediately how this will be resolved, as I cannot continue to pay for a service I am not able to use.

  Business Response

  Date: 08/22/2025

  Good afternoon ******,

  Thank you for bringing this matter to our attention through the Better Business Bureau. We sincerely apologize for the inconvenience and frustration caused by the ongoing issue with the bay and entry doors at our facility, which has impacted your ability to access your storage unit as advertised.

  We understand how disruptive this has been, especially given your efforts to access the unit by leaving work early and the challenges of storing belongings in your car. This is not the experience we aim to provide, and we are committed to resolving this issue as quickly as possible.

  Our District Manager, ***, reached out to you this morning to offer a credit for the September rental charges as a gesture of goodwill while we expedite repairs to the bay door. Making the door fully operational is our top priority, and our team is working diligently to ensure your access is restored without further interruption.

  We deeply value your business and regret the inconvenience this has caused. Please feel free to contact *** directly with any further concerns or to discuss additional resolutions that meet your needs. We will keep you updated on the repair progress and aim to have this resolved promptly.
  

  Thank you for your patience and understanding.

  Business Response

  Date: 08/22/2025

  Good afternoon ******,

  Thank you for bringing this matter to our attention through the Better Business Bureau. We sincerely apologize for the inconvenience and frustration caused by the ongoing issue with the bay and entry doors at our facility, which has impacted your ability to access your storage unit as advertised.

  We understand how disruptive this has been, especially given your efforts to access the unit by leaving work early and the challenges of storing belongings in your car. This is not the experience we aim to provide, and we are committed to resolving this issue as quickly as possible.

  Our District Manager, ***, reached out to you this morning to offer a credit for the September rental charges as a gesture of goodwill while we expedite repairs to the bay door. Making the door fully operational is our top priority, and our team is working diligently to ensure your access is restored without further interruption.

  We deeply value your business and regret the inconvenience this has caused. Please feel free to contact *** directly with any further concerns or to discuss additional resolutions that meet your needs. We will keep you updated on the repair progress and aim to have this resolved promptly.

  Thank you for your patience and understanding.

  Business Response

  Date: 08/25/2025

  Good afternoon ******,

  Thank you for bringing this matter to our attention through the Better Business Bureau. We sincerely apologize for the inconvenience and frustration caused by the ongoing issue with the bay and entry doors at our facility, which has impacted your ability to access your storage unit as advertised.

  We understand how disruptive this has been, especially given your efforts to access the unit by leaving work early and the challenges of storing belongings in your car. This is not the experience we aim to provide, and we are committed to resolving this issue as quickly as possible.

  Our District Manager, ***, reached out to you this morning to offer a credit for the September rental charges as a gesture of goodwill while we expedite repairs to the bay door. Making the door fully operational is our top priority, and our team is working diligently to ensure your access is restored without further interruption.

  We deeply value your business and regret the inconvenience this has caused. Please feel free to contact *** directly with any further concerns or to discuss additional resolutions that meet your needs. We will keep you updated on the repair progress and aim to have this resolved promptly.
  

  Thank you for your patience and understanding.

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received any written notice of this ownership change, as is typically required under state self-storage and landlord and tenant laws. This failure to notify me has directly impacted my ability to manage my account. In addition: I have not been informed of fees to increase the monthly fee, customer services can not provide information about my account, it has been erased from the system. The manager from the ************* facility has not called me for over 30 days. My account has been in autopay for over 3 years, the employee at the local office said it was already transferred to Store Space pay online. The prior storage under the name of Extra Storage relocated my unit to the outdoor area with a lower fee, but it's has incased over 50% since Store Space purchased the building. My unit was relocated outside due to Extra Storage by error blocked the entrance to the unit, in exchange I was offered a lower rate. If I do not receive a response within 7 business days, I will file a formal complaint and pursue all legal remedies available under the ******************** Storage Facility Act (Fla. Stat. 83.80183.809), including claims for improper billing, unlawful rent increases, and failure to provide statutory notice of ownership change. Immediate phone call to me at [your phone number] from a manager authorized to resolve this matter. Written confirmation of the exact date Store Space took ownership of this property. A complete copy of my payment history, including all payments under Extra Storage. Copies of any and all written notices of rent increases. A refund of overcharges resulting from unnotified increases since Store Spaces acquisition. Restoration of my account access online, with accurate historical payment data.

  Business Response

  Date: 08/10/2025

  Ms. ********,

  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We sincerely apologize for any inconvenience youve experienced, and we are committed to addressing your issues promptly.
  We regret to inform you that we were unable to locate an active renter profile under your name, email, or phone number in our database. To assist us in resolving your concerns efficiently, could you please confirm the specific location of the Store Space facility where you are storing your belongings? This will help us verify your account details and address the issues youve raised.

  Thank you, 

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is I went to make payment on storage July 2. There was no one there to take payment. I came back July 3. No one was there to take payment, but I did have excess to enter with my passcode once I was inside it was a note on the managers door. They will be closed July 4 to July Today is the eighth. I returned again. No ones there to take payment call corporate office to complain theres no one in corporate to take your complaint. This has happened so many times with this storage company. Is there any help that you can give me next theyre gonna try to charge late charges when theres no one there to take your payment I cant mail it to him in a money order. I dont wanna put it in the mailbox wheretheres no one there to take it out of the mailbox. Please give me some help. Thank you.

  Business Response

  Date: 07/09/2025

  Hello ******,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the absence of a representative during your visits on July 2nd, 3rd, and 8th to make a payment at our facility. We understand how frustrating this experience must have been for you.

  As a gesture of goodwill, we have waived the late fee associated with your account to address this inconvenience. Moving forward, you can conveniently make payments online at ************************** at any time, ensuring a secure and hassle-free process without needing to rely on on-site staff or mailbox submissions.

  We truly value you as a customer and are committed to improving your experience.

  Thank you for your understanding, and were here to help.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the week of May 1st I called asking if there could be a possible refund and cancellation on my $80 deposit for a storage unit I had booked hours before as I would no longer need it. The woman on the receiving end of my call dismissed me and said that she would have to check in with her superiors and would give me a call, at the very latest, by the next day. The next day no call arrived. So I called again, and she told me to be patient and she would, with great confidence, call me by the next day. No call arrived, so I called them again. This persisted for about a few days when a man picked up my call on May 5th, apologized for the confusion, and assured me that my account would be canceled and my refund would be processed within 2-3 weeks. I thought that since this man spoke with authority surely everything would be resolved. I was wrong. On the 16th of May I received an email from Store Space requesting that I pay around $150 by June 1st. I was very surprised, and the beginning of my summer was ruined. I called again, and a man named *** again assured me that he would cancel my account and the refund I had made weeks ago would be processed. This was weeks after I was promised that my account had been canceled. I took his word (naively), and rested easy for a couple of ******** had been well over 2-3 weeks since I had been promised the $80 refund at the beginning of May, so on June 3rd, well past the promised timeline, I called again. The woman (likely the same one from earlier) refused to give me any information and insisted she had to talk to her superiorsagain. She was rude and dismissive of my concerns. On June 6th, ******* told me the refund shouldve already been processed and promised a callback in an hour, which never came (as expected). I called again that day before closing and got no answer.I updated my payment method online today due to a new card but couldnt bring myself to reach out again, fearing yet another endless cycle.

  Business Response

  Date: 06/12/2025

  Hello Ms. ************ hope this email finds you well. Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience and frustration caused by the delays and communication issues regarding your refund and account cancellation.
  We have thoroughly reviewed your account and are pleased to confirm that a refund of $81.44 has been successfully processed to the credit card ending in 1215. You can expect to see this amount reflected in your account within 5-7 business days. For your records, we have attached a refund receipt to this email.
  If you have any further questions or concerns, please feel free to reach out to me directly, and I will personally ensure your matter is handled promptly. Thank you for your patience, and we truly value your feedback as it helps us improve.

  ***** *****

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store Space refuses to acknowledge that I have cancelled my unit on several different occasions. The physical store itself won't answer the phone anymore and I have tried repeatedly to contact the "headquarters" which has also lead me nowhere. Every human being I've been in contact with says they have no supervisor and I have to fill out a form online (which I have also done). The company continues to email me saying I have an outstanding balance and threatened to send me to collections. I have dates when I have called the physical store to cancel my reservation, supposedly talking with the manager, never giving me a name as well as dates as to when I have contacted "headquarters" - all with no response.

  Business Response

  Date: 06/11/2025

  Hello ******, 

  I hope this email finds you well. Thank you for reaching out regarding the storage unit at our ****, ** property.
  
  We will coordinate with our local staff to verify the status of the unit. If there is no lock on the storage unit, we will proceed with removing you from our system.
  
  Thank you for your patience. Please feel free to contact me if you have any further questions.
  
  Best regards,

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE MY BELONGINGS IN STORAGE WHICH GOT RUINED CAUSE THEY HAVE MICE.. THERE IS MICE F**** AND URINE ALL ON MY BELONGINGS. SOME ONE HAS FOOD IN THERE AS WELL IN ONE OF THE OTHER STORAGE UNITS THEY ARE CARRYING IT INTO MINE. I REPORTED THIS ON MAY 31

  Customer Answer

  Date: 06/25/2025

  They sent me a paper to fill out of damaged things I been filled out and sent it to them. They locked me out so I cant go through everything and had mentioned sending everything to auction. I told them im not paying until I go threw the rest of everything majority of my belongings is ruined and thats the last I have heard, but they call every day for a payment. 

  Customer Answer

  Date: 06/25/2025

  They sent me a paper to fill out of damaged things I been filled out and sent it to them. They locked me out so I cant go through everything and had mentioned sending everything to auction. I told them im not paying until I go threw the rest of everything majority of my belongings is ruined and thats the last I have heard, but they call every day for a payment. 

  Business Response

  Date: 06/25/2025

  Good morning Ms. ***************** you for bringing your concerns to our attention. We are truly sorry to hear about the issues youve experienced with your storage unit and the distress caused by the reported pest damage. We take such matters seriously and want to work with you to address this promptly.
  Regarding the pest issue reported on May 31, our records indicate that you have an active claim with our ********************************** which covers losses due to specific incidents, including pest damage. The *** ***************** has noted that theyve requested an Itemized Losses form and evidence of damage to your personal property to proceed with your claim. To help move this forward, wed be happy to escalate your claim for faster resolution. Please ensure the requested documentation is submitted, and let us know if you need assistance with this process.

  On the matter of your request for a free month and compensation, we understand your frustration. However, the storage bill and the *** claim are handled as separate matters. To avoid delays in processing your *** claim, we kindly ask that you address the outstanding balance on your account. Maintaining a current account status will help ensure a smoother claims process.

  Were committed to resolving this for you.

  Thank you,

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23450328
  
  I am rejecting this response because:

  They sent me a paper to fill out of damaged things I been filled out and sent it to them. They locked me out so I cant go through everything and had mentioned sending everything to auction. I told them im not paying until I go threw the rest of everything majority of my belongings is ruined and thats the last I have heard, but they call every day for a payment. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 06/25/2025

  Hello Ms. ***************** you for your response. We understand you submitted a damage claim form, which our ********************* is actively reviewing, provided it has been received. Regarding the lockout and auction notice, these are standard procedures for unpaid rental fees, but we are committed to working with you to resolve this matter.
  

  We kindly ask that you address the outstanding rental fees to maintain your account in good standing while we expedite the processing of your claim. Our team has been reaching out to discuss payment options and ensure your concerns are addressed promptly.
  

  We value your business and are dedicated to resolving this issue fairly. Thank you for your patience and cooperation.
  

  Thank you, 

• Initial Complaint

  Date:06/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loyalty No Longer Honored I had a storage unit in *********, ** for nearly ************************************************************************* a repurposed 1900s horse stable near the *************. It wasnt fancy, but it was sustainable and full of character. Most importantly, it was run by people who caredlike ******, a longtime manager who knew customers by name and asked about their families.We are a military family, so we need an space to store household items. The website clearly states a 10% discount for active and veterans. Which we have provided proof of. We've also provided proof of renters insurance, but are still getting charged for that as well. That sense of connection is gone now. After two corporate ownership changes, the building is run by Store Space. I have NOT signed a new lease agreeing to any new charges, since 2023. Yet the price went up like clockwork $20 every six months. January 2025, the price had increased $40, then up again every three months, by $20.There have been price, address, and phone number discrepancies in the lease I signed a new lease in 2023, when I upgraded to a larger unit. I hadnt received an increase in payment notice since May 2023, which stated an $11 increase. As of May 31 2025 a new notice of $100 increase effective July 1, 2025. We already pay more than what had been agreed to on the new lease in 2023. I am not asking for a refund, but I am asking for a change in the lease agreement. The lease I've added to the documents, has conflicting dates, and a random person's name who is not part of the lease agreement. There is no amount on the agreement. It reads like a Frankenstein manufactured paper. It can't be legal. I won't sign for that. The local staff, especially ****, is kind and helpful, but corporate refuses to communicate meaningfully. Theyve ignored discrepancies in billing and dont follow their own lease terms.

  Business Response

  Date: 06/07/2025

  Good morning Ms. Vik,

  Thank you for your family's service to our country. We sincerely apologize for any inconvenience you have experienced. In appreciation of your service, we are pleased to honor the 10% military discount, which you rightfully deserve.
  Regarding the price increases, these adjustments are primarily driven by supply and demand as well as storage occupancy levels. We strive to maintain fair pricing while meeting operational demands.
  Attached, you will find the rental agreement for your review. Per the agreement, the Occupant agrees to sign and return the Agreement to the Owner without exception within thirty (30) days of receipt. Please note that, while it is beneficial for you to return the signed agreement to us, if we do not receive the signed agreement in our office within thirty (30) days of receipt, the terms and conditions of the agreement will apply to you and your tenancy as long as you continue to occupy the leased space.
  We are glad to hear that Ms. Lisa has been kind and helpful during your interactions. If you have any further questions or concerns, please do not hesitate to contact us.

  Thank you, 

  Customer Answer

  Date: 06/11/2025

   
  
  Complaint: 23437220
  
  
  Mr. Consalvo,
  Thank you for your response. I appreciate you reaching out.
  I understand the need for supply and demand. It seems too high of a jump, for storage. The price of $378, is over one
  hundred dollars from 2023, with random rate increases more than twice a year.
  Set to go up again in July another $100.
  Notification didn’t come, as stated per the lease with a thirty-day
  written notification. Email and snail mail had not received any indication of
  the price change.
  
  This is the problem. 
  The amount and frequency is not included.
  Under article 4 AutoPay, section h: Tennant agrees to price
  increase.
  
  I kindly request the following:
  We have provided proof of renters insurance, and request
  that fee is taken off the bill.
  Monthly fee of $268/month, and with biannual increase between
  $11-$22
  Military discount of 10% 
  When I move out, I will clean the space, I don’t see a need
  for a monthly fee of $50
  I think this is a reasonable request, and look forward to
  your response. 
  
  P.S. I see Store Space seeks to build a reputation as a company
  that cares about the community. The discounts in Texas, reflect this during the
  hurricanes. Store Space has set another goal of operating 500 spaces nationwide,
  and is well on its way with 200, perhaps more at this time.
  I am curious if Store Space has considered the Green Revolution,
  well under way. Repurpose old buildings as commerce shifts, to spare green
  spaces. 
  
  
  
  Sincerely,
  
  Elicia Vik

  Business Response

  Date: 06/18/2025

  Good morning Ms. Vik,
  
  I hope you're doing well. Thank you for your response. 
  
  I’d like to address your questions here. Regarding the rental increase effective July 1st, we sent a notification via registered email to the email address on file on May 31st. The email was opened by the account holder on June 5th and again on June 6th. Please see the attached screenshot for reference.
  Renters Insurance: We’ve added your renters insurance to the account, and you are not being charged the $20 monthly tenant protection plan fee.
  
  Rental Fee: We review rental fees every 6-12 months, considering factors like supply and demand and market rates. Currently, a 10x30 storage unit in the Rochester Railroad market is priced at $500+. We’re pleased to offer an adjustment, reducing the rate from $431 to $411. This means your increase in July will be $33 instead of $53.
  Military Discount: A 10% military discount has been applied to your account.
  Cleaning Fee: The $50 cleaning fee is only applied if items are left behind in a storage unit after it’s vacated.
  
  Please let me know if you have further questions.

  Customer Answer

  Date: 07/25/2025

  The industry is changing. I continue to reach out, extend my hand for change. Have you read the book, Who Moved my Cheese? Its about noticing the trends. 
   Green Building, Land-Use & Sustainable Development
  The global green industry (encompassing green building, sustainable materials, landscaping, etc.) was valued at around $300?billion in 2022, projected to grow ~8% annually. Green building materials alone were $230?billion and rising Gitnux+1ZipDo+1.
  
  About 35% of new construction projects in 2022 incorporated green building practices. Certifications like LEED for Homes and Passive House are increasingly standard ZipDo+1Gitnux+1.
  
  In the ***** 68% of homeowners express interest in eco-friendly home improvements; more than half would pay extra for sustainable upgrades, which on average boost resale value by 7% Gitnux+1ProfileTree+1. 
  The U.S. also prioritizes green space over development, for example 88% of U.S. respondents sought to protect green spaces, and have industries find ways to help draw down carbon emissions.
  
  Meanwhile, public sentiment often prioritizes green space over development: for example, nearly 75% of British respondents argued protecting green spaces should take precedence over building new infrastructure **********.
  
  I am seeking resolution with long term results not only for me, but for the future of eco friendly building. How does Store Space want to show up in  the coming months, and years? Follow the trends in the market. 
  I appreciate the response.but, there has been no further contact. Except for automated messages going out, there is now a lien on my account due to lack of payment. 
  A payment increase I didn't agree to, because I didn't sign the new lease. I would like to resolve this dispute with cooperation, and will agree to a reasonable increase in rate, as I have stated in my email correspondence to the company. 
  With *****, ****** ***
  
  
  

  Customer Answer

  Date: 07/28/2025

  The industry is changing. I continue to reach out, extend my hand for change. Have you read the book, Who Moved my Cheese? Its about noticing the trends. 
   Green Building, Land-Use & Sustainable Development
  The global green industry (encompassing green building, sustainable materials, landscaping, etc.) was valued at around $300?billion in 2022, projected to grow ~8% annually. Green building materials alone were $230?billion and rising Gitnux+1ZipDo+1.
  
  About 35% of new construction projects in 2022 incorporated green building practices. Certifications like LEED for Homes and Passive House are increasingly standard ZipDo+1Gitnux+1.
  
  In the ***** 68% of homeowners express interest in eco-friendly home improvements; more than half would pay extra for sustainable upgrades, which on average boost resale value by 7% Gitnux+1ProfileTree+1. 
  The U.S. also prioritizes green space over development, for example 88% of U.S. respondents sought to protect green spaces, and have industries find ways to help draw down carbon emissions.
  
  Meanwhile, public sentiment often prioritizes green space over development: for example, nearly 75% of British respondents argued protecting green spaces should take precedence over building new infrastructure **********.
  
  I am seeking resolution with long term results not only for me, but for the future of eco friendly building. How does Store Space want to show up in  the coming months, and years? Follow the trends in the market. 
  I appreciate the response.but, there has been no further contact. Except for automated messages going out, there is now a lien on my account due to lack of payment. 
  A payment increase I didn't agree to, because I didn't sign the new lease. I would like to resolve this dispute with cooperation, and will agree to a reasonable increase in rate, as I have stated in my email correspondence to the company. 
  With Aloha, ****** ***
  

  Business Response

  Date: 07/29/2025

  Ms. ****** ***,
  Thank you for reaching out through the BBB and for your patience as we work to address your concerns. We truly value you as a tenant and want to resolve this matter cooperatively.
  Attached, youll find the rental rate increase notification sent via registered email, which our records indicate was opened a few days after delivery. The new rate took effect on July 1, 2025. Our District Manager has noted your long-term tenancy and has ensured the units rate, now upwards of $500 per month, remains fair in consideration of your loyalty.
  We also see that the July bill remains unpaid, which has resulted in a lien being placed on your account. If this remains unresolved by July 31st, 2025, a $125 lien fee will be assessed. To avoid this, we encourage you to settle the outstanding balance promptly or contact us to discuss payment options.
  Were committed to working with you to find a solution. Thank you for your cooperation, and we look forward to resolving this with you.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began renting my storage unit in the middle of November in *******, ******** and went on deployment with the navy in December. I returned June 3rd 2025 and had to ask for my lock to be cut, once my lock was cut, I opened the door to see several thousand dollars in not only damages but stolen property as well to include the theft of firearms and ammunition.This company cannot be contacted by phone unless it is for a sales purpose there is no corporate number and look at the other victims of this crime committed by one of there employees who was arrested for this, no insurance information provided nothing.This company is civilly liable for thousands of dollars worth of damage and theft with no way to contact them to rectify th situation.

  Business Response

  Date: 06/03/2025

  Thank you for bringing this matter to our attention through the Better Business Bureau. We are deeply sorry to hear about the distressing experience youve had with your storage unit in *******, ********, and the significant loss and damage to your property. We understand how upsetting this situation must be, especially following your deployment with the Navy, and we sincerely apologize for any inconvenience or frustration caused.
  We take these allegations very seriously and are committed to addressing your concerns promptly. Regarding the incident involving an employee, we are actively cooperating with any ongoing investigations and are taking internal measures to ensure accountability and prevent future occurrences.
  To assist you in seeking resolution, we encourage you to file a claim through our TPP Claims process. You can submit your claim directly at ******************************************, and our claims department will prioritize reviewing your case to address the damages and theft youve reported. Additionally, we understand your frustration with contacting us. 

  ******************************************

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to an excessive and unjustified $45 late fee that was added to my account without proper notice, despite my rent being paid on time in accordance with my lease agreement.I paid my rent on the 1st of the month, as clearly outlined in my lease. At the time of payment, there were no outstanding fees on my account. On May 5th, I was unexpectedly notified that a miscellaneous fee needed to be paid. When I inquired about the nature of this fee, the employee I spoke with was unable to answer my questions and stated that a supervisor would contact me the following day.On May 6th, I received a call from a supervisor who explained the fee. I agreed to pay the lock fee that day. However, I was then told that an additional $45 late fee had been added to my account. This is unacceptable, as I was never notified about the original fee prior to May 5th and therefore had no opportunity to address it in a timely manner to avoid late charges.I have a recorded conversation from May 6th with the manager, *******, at the ************** In that recording, she confirmed that she contacted corporate and was told that no prior notices had been sent regarding the fee. This further supports my claim that I was not given proper notice and therefore should not be penalized with a late fee.Per the terms of my lease agreement, late fees are only applicable if rent is not paid on time. Since my rent was paid in full and on time, I should not be subject to any late charges related to a fee I was unaware of and that was not communicated to me until May 5thless than 12 hours before the late fee was applied.I am requesting that the $45 late fee be removed from my account and that proper notice and communication be ensured moving forward.Thank you for your attention to this matter.Let me know if youd like help attaching documentation or audio transcripts.

  Business Response

  Date: 05/22/2025

  Hello,
  
  Thank you for bringing the discrepancy on Ms. ****** ********** account to our attention.
  
  Our Senior Manager has reviewed the account history and approved a waiver of the late fee in question. Following the adjustment, Ms. ********* promptly submitted the outstanding payment.
  
  Ive attached a copy of the ledger report for your reference, which shows when the fee was removed. The account is now current, with a paid-thru date of 05/31/2025.
  
  Please let us know if you have any further questions.