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Business Profile

Exercise Programs

Stretch Zone Central Florida

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2025 I went to the Stretch Zone in **********, ** and signed up for a month. When discussion the terms and conditions I made it explicite that I did not want auto renew and I just wanted to try it for a month. I attempted to use this service I paid for and their app doesn't even allow you to sign up. I attempted to contact the listed support email and the email was returned by the mailer daemon because it does not exist... there's no actual customer support.I check my account this month, February 2025, and I ams till being charged. I contacted them by ophoine immediately upon discovering the continued charges and they refuse to issue a refund irregardless of their non-functioning services.

    Business Response

    Date: 03/05/2025

    Sunday , Feb 9th ***** ******* came into the studio and was extremely hostile when entering the establishment and demanded that the staff stop what they were doing to help him.  We let ***** ******* know calmly that the employee on duty couldn't take care of the account situation and that he was going to let the Manager know. On Feb 10th, the employee brought this to the **  ****** and **** the Regional.  ******, the ** then called ***** to explain to him that he did in fact agree to the membership and that we can cancel effective immediately so he won't have future charges. ***** then used very profane language to ****** and threatened to harm ****** by going into the studio and physically harming him. Staff safety is our utmost concern. The account was cancelled effective immediately and ***** ******* is no longer welcome with our business and the Police will be called immediately if he were to show up. However, we are willing to do a refund for 1 month of services to settle this matter. 

    Thank you, 
    **** *********

    Regional Manager

     

    Customer Answer

    Date: 03/05/2025

     
    Complaint: 22921565

    I am rejecting this response because theft is illegal. I want an entire refund. If you think that poeple should be calm while you're robing them, perhaps I should copme back and get my money in person.

    Sincerely,

    ***** *******

    Customer Answer

    Date: 03/05/2025

    Do you think Im the only one? H*** no. They think that just because this is an affluent area that theyre gonna be able to get away with this well this is like 300 something dollars per and I am not affluent so of course Im gonna notice heres a ****** review from somebody else who had the same issue How many people arent willing to post a personal medical information on the Internet? The same thing happened to a lady about a month and a half two months ago and she was kind enough to share that with the world. I have shared mine as well on ******. I hope you all enjoy being thieves and I want you to remember that even if you calmly steal from me that doesnt make it right being calm means nothing. 

Stretch Zone Central Florida is NOT a BBB Accredited Business.

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