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This profile includes reviews for Moving Claim Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moving Claim Services

  1625 N Commerce Pkwy Fl 33326 Weston, FL 33326-3216

• 

  Moving Claim Services

  1625 N Commerce Pkwy Weston, FL 33326

Review Details

• Review fromAlejandro M

  Date: 07/28/2025

  1 star
  I have been trying to get them to cover our damages from A&V Moving *********** and they keep ignoring us.

  Moving Claim Services

  Date: 07/29/2025

  Your statement that you have been ignored is completely inaccurate. Our records show that we have exchanged over 40 email correspondences with you throughout the claims process, and have responded promptly and thoroughly at each stage.
  At this point, please be advised that our companys involvement in this matter has concluded. A final settlement offer was issued after full review, and all procedures were followed in accordance with the information submitted by both parties.
  If you remain dissatisfied with the resolution provided by your moving company, you will need to address the matter directly with your service provider, A&V **********************************, as we have exhausted our role as a third-party claims administrator.

• Review fromMi M

  Date: 07/23/2025

  1 star
  This company is a third party arbitration company that is completely useless. They take the amount listed in the original contract and give you the minimal amount possible. They don't take into account any further information such as additional services purchased for delicate item protection. The customer service is horrendous with a cranky woman who does not answer questions. If at all possible, avoid working with this group

  Moving Claim Services

  Date: 07/24/2025

  To Whom It May Concern,
  Moving Claims Services (CSI *******************) is an independent third-party company contracted by moving companies to manage claims related to loss, damage, delay, or overcharge during a move. These services are provided at no cost to the customer and are conducted in accordance with the customer's level of coverage and applicable federal regulations.
  All claims are reviewed and processed based on documentation and information submitted by both the customer and the ********************** company. Once the claim has been thoroughly reviewed, our findings are submitted to the responsible partythe moving companyfor resolution.
  At Moving Claims Services (CSI), we take pride in being the most experienced provider of claims processing, administrative support, reputation management, consulting, and customer service within the ********************** industry nationwide. With over 15 years of industry experience, we bring deep expertise in every aspect of the moving business, including claims management and operational consulting for moving companies.
  As a neutral liaison between customers and their ********************** companies, our role is to ensure quality assurance and facilitate post-move communication. We follow up with all customers after their move to gather feedback through surveys and assess their satisfaction. If a customer indicates dissatisfaction, we proactively initiate a resolution process on behalf of the responsible moving company.
  It is important to note that we are not a moving company, insurance company, or repair service. Our role is strictly to process claims and complaints based on legal liability, the Bill of Lading, applicable tariffs, and federal law. While we understand the frustration that may arise from an unsatisfactory resolution, Moving Claims Services is not responsible for the outcome of a claimthat responsibility lies solely with the moving company.
  After reviewing the complaint in question, it is clear that the customer's concerns do not pertain to the ******************** provided by Moving Claims Services, but rather to actions taken by their moving company. As such, this complaint has been misdirected and is unfairly impacting our reputation. We respectfully request that the complaint be removed from our record and redirected to the appropriate responsible partythe moving company.
  We appreciate your attention to this matter and thank you for your time and consideration.
  Sincerely,
  Moving Claims Services (CSI)
  *******************

• Review fromstephanie w

  Date: 07/15/2025

  1 star
  The worst experience I have ever been through with customer service. They are rude and won't call, they just email. And then they ghost. One out of five stars is too high

  Moving Claim Services

  Date: 07/16/2025

  Over the course of our interaction, we have exchanged more than 32 email correspondences, during which we have made every effort to address your questions and concerns. To suggest that we are not responding to your issues is not only inaccurate but deeply unfair, especially considering the time, effort, and clarity weve dedicated to our communications.

  
  It is disappointing to see you resorting to platforms like the Better Business Bureau (BBB) in an attempt to damage the reputation of a company that has done nothing but attempt to assist you, provide repeated explanationsover 30 timesand walk you through the process step-by-step. Rather than taking responsibility for your own misunderstandings or mistakes in following the instructions provided, you have chosen to escalate the situation publicly in a way that is neither constructive nor truthful.

  
  Frankly, it's disheartening to witness such behavior. We stand by our transparency, patience, and the repeated good faith efforts weve made to guide you properly. Your actions are not only misleading but reflect a disregard for the time and professionalism weve extended to you throughout this process.

  
  Your Moving Company Legal Name:
  PVL Transit
  Your Moving Company US DOT License Number (OPTIONAL):
  ********
  Customer Name on Bill of Lading (Contract):
  ********* *****
  Your FULL Current Address:
  ************************************************
  **********************
  *************
  Map It
  Your Contact Phone Number:
  **************
  Your Email Address:
  ******************************************************* 
  Your Job Number From Bill of Lading - Contract (OPTIONAL):
  2330715
  Moved From State:
  *****
  *************
  Map It
  Moved To State:
  ********
  *************
  Map It
  Your Move Date (On or About):
  06/11/2025
  Type of Claim:
  Damage
  Tell us About Your Claim/Complaint - Remember, this is only the registration part of your case; therefore, we would only need a GENERAL OUTLINE of your issues:
  my king sized fourposter bed is broken. my tv credenza is broken, some dishes were broken.
  

• Review fromJustin J

  Date: 06/23/2025

  1 star
  I would very much not recommend ************************************************. They will say they are a go between and that they follow the laws and such. They may in fact do that. What they are not is transparent. They will not give you any visibility into what is or is not covered. They will make the process to input documentation ridiculously difficult and have difficult standards that need to be met. All this in a way to discourage you and cover as little goods as possible. The company is will only responds to requests for more transparency with pre-written responses about laws and procedures and continue to deflect so they do not have to reward any more coverage. Between this company and the moving company, they have created a method to deflect and minimize the damage they due to people's goods. In my case I actually witnessed much of my stuff fall over in the truck as they unloaded because a wall of boxes collapsed when the supporting items were removed. But this was not documented by the movers as they said it would be and then conveniently, I did not have the right documentation, or so it seems. I cannot get any explanation from ************************************************.

  Moving Claim Services

  Date: 06/24/2025

  To Whom It May Concern:
  Moving Claims Services (CSI ********************) is an independent third-party claims company contracted by moving companies to provide claims processing services at no cost to their customers. These ******************** are offered to assist customers who may have experienced loss, **********************, delay, or overcharges during their relocationprocessed in accordance with the customers selected coverage and federal regulations.
  All claims are reviewed and evaluated based on the information submitted by both the customer ************************* and the moving company (service provider). Once a full review is completed, our findings are submitted directly to the responsible partytypically, the moving company itself.
  At Moving Claims Services (CSI), we take great pride in being one of the most experienced and trusted providers of claims processing, customer service support, administrative ********************, consulting, and online reputation management for the moving industry nationwide. With over 15 years of industry experience, our team has worked in nearly every facet of the moving businessfrom managing operations for major moving companies to providing expert consultation and support.
  To ensure quality and accountability, we act as a neutral liaison between customers and their respective ********************** companies. Following the completion of a move, we contact customers to gather feedback, assess satisfaction, and collect survey responses. If any dissatisfaction is identified, we immediately begin working toward a resolutionalways in coordination with the customers ********************** company, which holds the legal responsibility for the service.
  When a customer submits a ******************** or complaint, we gather documentation from both parties to determine liability and potential compensation. All settlement decisions are determined based on the carriers legal obligations as outlined in their Bill of Lading, applicable tariffs, and federal law. While we understand and empathize with customer frustration over certain outcomes, we emphasize that Moving Claims Services does not make settlement decisionswe simply facilitate and process claims on behalf of the moving company.
  It is also important to clarify that Moving Claims Services is not an insurance, moving, or repair company. As such, we cannot be held liable for the services, actions, or decisions of the moving company.
  Upon review of the complaint submitted, it is clear that the concerns raised by the customer are directed at their ********************** companynot Moving Claims Services. The nature of the complaint does not pertain to the services we provided. Therefore, we respectfully request that this complaint be removed from our records and properly redirected to the responsible partythe customers ********************** company.
  Maintaining the integrity and clarity of our role is critical to our continued operation and reputation. We sincerely appreciate your attention to this matter and thank you for your understanding.
  Sincerely,
  Customer ***************************start="3140" data-end="3143">Moving Claims Services (CSI)
  ********************

• Review fromVenera H

  Date: 05/26/2025

  1 star
  Rated 1 out of 5 stars This is such a scam . A ploy.This is such a scam. They pretend that they are going to actually work on processing a claim on behalf of the moving company . After you submit claim they just fade away . They send you a confirmation that they received your claim submission and then they disappear . No follow up contact after the initial claim submission. You have to chase them to try to get an update on the status of your claim. I bet they do not pay any claims. Its just a ploy. The moving company was very unscrupulous and damaged my furniture, and assured me that the insurance that I purchased would cover the one chair that I needed replaced. Its all a ploy .Date of experience: October 15, 2024

  Moving Claim Services

  Date: 05/27/2025

  To Whom It May Concern:
  Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company). 
  Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing. 
  For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.  
  Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************. 
  We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
  Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT ************************************************, which is the Claims processing company for their moving company. 
  Due to Moving Claims  being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
  Thank you for your time! 
  Customer Service Department
  
  

• Review fromMarissa M

  Date: 04/02/2025

  1 star
  Horrible experience. We had thousands of dollars of damages to our property during our move and have been trying to submit claims for months. There is no customer support and they are super frustrating to work with.

  Moving Claim Services

  Date: 04/04/2025

  To Whom It May Concern:
  Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company). 
  Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing. 
  For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.  
  Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************. 
  We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
  Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT ************************************************, which is the Claims processing company for their moving company. 
  Due to Moving Claims  being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
  Thank you for your time! 
  Customer Service Department
  
  

• Review fromConner A

  Date: 03/20/2025

  1 star
  This Company is pushy salesmen and ********. They push to charge you for insurance and then when you file a claim they wait 3 months and give you nothing. Classic small ****** insurance company, no explanation of the coverage upfront, for example, apparently I paid something around $100 for valuation coverage they emphasized that I dont even have insurance, when they originally marketed it as such! And, the box valuable box my movers lost wasnt covered because I packed it! So nothing I moved was covered! Because I packed it all! Not telling me that at sign up is maybe direct *****! Dont waste your money.

  Moving Claim Services

  Date: 03/23/2025

  To Whom It May Concern:
  
  Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company). 
  
  Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing. 
  
  For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.  
  
  Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************. 
  
  We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
  
  Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT ************************************************, which is the Claims processing company for their moving company. 
  
  Due to Moving Claims  being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
  
  Thank you for your time! 
  
  Customer Service Department
  
  
  

• Review fromTim S

  Date: 02/17/2025

  1 star
  Scammers protected by scammers. Their online process is a joke. Automated emails every step. Can't contact them. You give them a form, they want more that don't even apply. They have my form showing the missing boxes, but they need some irrelevant form to process (Oh yea, the form the moving company never sent me) ******* Shipping in **, Jacksons Movers in **, and now this company. It's a joke, move your own items in a pod, IT WILL BE CHEAPER and less stress.

  Moving Claim Services

  Date: 02/19/2025

  To Whom It May Concern:
  Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company). 
  Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing. 
  For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.  
  Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************. 
  We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
  Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT ************************************************, which is the Claims processing company for their moving company. 
  Due to Moving Claims  being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
  Thank you for your time! 
  Customer Service Department
  
  

• Review fromKathleen R

  Date: 02/01/2025

  1 star
  They make almost impossible to even file a claim on their website and upladd documents and pictures, and will not let you address issues on their list of possible complaints and they only have a spot for one. Most photos have are larger than what they will aloow yiu to upload and that how the movers sent me the documents. Ridulous. Nobody answers the phone and they do not respond by except to let yiu know that you were on their website and ************ is bogus.

  Moving Claim Services

  Date: 02/03/2025

  Dear Valued Customer,
  
  
  
  As mentioned in our previous correspondences, if you are satisfied with the information provided thus far and have no further damages or concerns to report regarding your moving company, we kindly request you to express your satisfaction by completing this online form. 
  
  
  
  
  
  By clicking on the following LINK, you can declare that you are pleased with all the information submitted up to this point and have no intentions of adding any additional damages or concerns against your moving company.
  
  
  
  However, if you do wish to include further damages or concerns in your existing case, please ensure that you adhere to the guidelines outlined in the Online Claim Procedures Package we previously shared with you. It is of utmost importance to us that we conduct a fair and comprehensive investigation for all customers, with the aim of reaching a just and accurate resolution.
  
  
  
  
  
  Click on the following link to continue forward with your case: FINALIZING YOUR MOVING CLAIMS.

• Review fromBrenda F

  Date: 11/20/2024

  1 star
  I don't even want to give 1 star. After struggling through their difficult online process, they came back with a ridiculous offer of $60.00. I'm talking about an antique table that had all the legs broken off and were missing. I disputed the offer and they offered $110.00. I asked for $1,500.00. This table is valued at $5,000.00. I didn't even claim a vanity table that was broken. This company should be shut down immediately! I'm so disgusted.

  Moving Claim Services

  Date: 11/20/2024

  To Whom It May Concern:
  Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company). 
  Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing. 
  For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.  
  Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************. 
  We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
  Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT ************************************************, which is the Claims processing company for their moving company. 
  Due to Moving Claims  being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
  Thank you for your time! 
  Customer Service Department