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Business ProfileforMoving Claim Services
Additional business information
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 1625 N Commerce Pkwy Fl 33326, Weston, FL 33326-3216
- BBB File Opened:
- 8/12/2013
- Years in Business:
- 11
- Business Started:
- 5/31/2012
- Business Incorporated:
- 5/31/2012
- Type of Entity:
- Corporation
- Alternate Business Name
- Networld Enterprises, Inc.
- Business Management
- Ms. Paris Johnson, Customer Relationshi
- Mr. Meyer Lansky, Consulting Specialist
- Mr. Itzhak Kimhi, Account Manager
- Contact Information
Principal
- Mr. Itzhak Kimhi, Account Manager
Customer Contact
- Ms. Jenny Barnes, Consulting Specialist
- Ms. Paris Johnson, Customer Relationshi
- Mr. Meyer Lansky, Consulting Specialist
- Mr. Itzhak Kimhi, Account Manager
- Additional Contact Information
Fax Numbers
- (888) 247-2390Primary Fax
Phone Numbers
- (800) 513-6060Other Phone
Website Addresses
- (888) 247-2390
Customer Complaints
74 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
34 Customer Reviews
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Most Recent Customer Review
Jennifer D
01/13/2024
Moving Claim Services Response
01/15/2024
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department
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