Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,759 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromReginald C
Date: 10/08/2024
5 stars***** **** was very patient and so kind as well as knowledgeable and professional with an anxious customer.
HotelPlanner.com
Date: 10/10/2024
Hello ********,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromAnthony C
Date: 10/08/2024
1 starHotel planner has the worse customer service of any business *** ever dealt with. Dont waste your time or money booking with them. Ive left 4 messages for a return call with no response.HotelPlanner.com
Date: 10/09/2024
Greetings,
We apologize for this interaction but Id be more than happy to assist you! Please reach out to me with any concerns and Id be more than happy to further assist you. Feel free to reach out to me personally at *********************************** I look forward to hearing back from you!
Kindly,
******* Planelles
Review fromMichael Z
Date: 10/07/2024
5 starsMy agent was most helpful and kind and took extra special help with me and getting an the card numbers straight.HotelPlanner.com
Date: 10/08/2024
Hello *******,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromELLEN O
Date: 10/07/2024
5 starsVery pleasant person with a feeling of excellent service & caring toward customers.HotelPlanner.com
Date: 10/08/2024
Hello *****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We strive to provide the best service for every customer, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromJane P
Date: 10/07/2024
5 starsPleasant and professional even with very bad phone connection. Wait time was acceptable.HotelPlanner.com
Date: 10/08/2024
Hello ****,
We appreciate you taking the time to provide us with feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromJohn H
Date: 10/06/2024
5 starsSo impressed and so satisfied with the exceptional help in helping us secure our lodging. I assure you that you have no better worker than this young lady. She fulfilled every request, answered every question and was extremely thorough. Please promote or give this individual a nice raise. She is worth it?HotelPlanner.com
Date: 10/08/2024
Hello ****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromZee M
Date: 10/06/2024
5 stars***** was kind, professional and efficient. She answered all of my questions and was very clear with the details. It would be a blessing to speak with her again when booking my next day with a Marriott property.HotelPlanner.com
Date: 10/08/2024
Hello Zee,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromValerie M
Date: 10/06/2024
5 starsOn the 20th of September, Tnesha helped me find a motel in *******, **. She was lovely! There was a political rally in town so it took a bit longer than it might have ordinarily, but she didn't give up and found a nice room just outside of town - perfect! Throughout, she was pleasant and had the nicest 'smile' in her voice. Very nice experience.HotelPlanner.com
Date: 10/09/2024
Greetings *******,
Thank to for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromSue Ann H
Date: 10/05/2024
5 starsLuis did a very good job with our reservation. He was very good in getting everything we needed.HotelPlanner.com
Date: 10/07/2024
Hello ***,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromCaren C
Date: 10/05/2024
5 starsBertha y did a great job helping me find a room for the night at my time in need. I appreciate all her helpHotelPlanner.com
Date: 10/08/2024
Hello *****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with ******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.