Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,174 Customer Reviews
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Review fromDiane T
Date: 07/25/2025
5 starsVery friendly and helpful. Made the reservation process quick and easy.
HotelPlanner.com
Date: 07/28/2025
Greetings *****,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromAmy R
Date: 07/25/2025
5 starsThe representative was very thorough, polite and helpful! She addressed all of my questions and concerns.HotelPlanner.com
Date: 07/28/2025
Greetings ***,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromCarol S
Date: 07/25/2025
5 starsEasy reservation process. All of my questions were answered without hesitation. She gave details about the hotel.HotelPlanner.com
Date: 07/28/2025
Greetings *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromRobert C
Date: 07/24/2025
5 stars***** was a dream. The best support I've had. She made my travel experience wonderful!HotelPlanner.com
Date: 07/28/2025
Greetings ******,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromFloyd B
Date: 07/24/2025
5 starsWas great to work with. He got us a great room at a reasonable priceHotelPlanner.com
Date: 07/25/2025
Greetings *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromDanita R
Date: 07/24/2025
5 starsI had some questions regarding booking a hotel room. I spoke with Hugo ******* who was so kind and helpful. He was very patient and even went out of his way to see if he could find me an even better price. Thank you for having an employee with such exceptional customer service!HotelPlanner.com
Date: 07/25/2025
Greetings ******,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with *******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* *********
Review fromMary Lou E
Date: 07/23/2025
5 stars***** was a Great help!! He was very caring about my needs.HotelPlanner.com
Date: 07/24/2025
Greetings ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromTamara A
Date: 07/22/2025
5 stars**** was so helpful in securing a room for us. So appreciate a kind voice and happy to help attitude. Thank you ****** L *********HotelPlanner.com
Date: 07/23/2025
Greetings ******,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromAleshia G
Date: 07/22/2025
1 starI was searching online to book a hotel, when I called the number the customer service person mislead me as if I was speaking with Embassy Suites ******************. I booked a prepaid nonrefundable room with refund protection (refund protection turned out to be a fraud and scam). The event in **** was canceled due to safety concerns, weather and threat of flooding in the area. All of the local agencies stated there would be flooding in the hotel area and event area. Alerts and notifications were sent out via news and other weather emergency alert systems. All documentation was submitted as requested by the administers of booking refund program company ************** ************ continues to deny my request for a refund and not honor the refund protection plan. When seeking a refund, I realized the company also charged me $300.00 more than the actual room would have cost to book. I was scammed and mistreated in an unprofessional manner by the hotel booking company Hotel ************ and administers of booking refund program company **************HotelPlanner.com
Date: 07/23/2025
Greetings,
I'd love to help! Please provide me with the itinerary number beginning with H for your reservation. Feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
Review fromBonnie J
Date: 07/22/2025
1 starThis company canceled our hotel reservation for unknown reasons and then attempted to keep all of our money from our reservation! It was two weeks of phone calls and talking to random people to try to get our money. They admitted to canceling the reservation without being asked to and they could not give me a reason why they did so. But they were determined to keep all of our money. Over $1,000. It is essentially theft and fraud.HotelPlanner.com
Date: 07/23/2025
Greetings ******,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
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