Reviews

Review Details

• Review fromBeth H

  Date: 10/17/2025

  1 star
  I was thinking about signing up and I started but didnt finish. Ever since I am constantly getting text messages. Every single day. I have called every month for them to stop sending me text messages but it continues. I am not interested in the product please leave me alone.

• Review fromSorvely S

  Date: 10/11/2025

  1 star
  Me estn cobrando una suscripcion que nunca hice. Prob el programa una vez y me han estado cargando el saldo mensualmente. Nunca firm nada ** que una sesin, y siguen cargndome el saldo mensualmente. Podran enviarme un nmero para hablar con alguien? No han hecho nada al respecto y siguen cobrndome el saldo mensualmente. Por favor, eliminen la informacin de mi tarjeta de crdito inmediatamente. ******* *******
  

  Svelte Media, Inc.

  Date: 10/17/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and extended our 60-day money back guarantee to 120-day. I refunded 4x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromMindy S

  Date: 10/08/2025

  2 stars
  Havent started the program was looking forward to it yet thought it was a one time payment and Ive been charges 3xs once the $29 as per email receipt and now 2xs $67 but no receipt as to what this was for. I would appreciate being refunded asap. It has now locked out my card.
  

  Svelte Media, Inc.

  Date: 10/09/2025

  Hi, *****. Thanks for your reply Upon checking, you only paid once for $29. There's no subscription made yet. 

• Review fromChery H

  Date: 10/04/2025

  1 star
  I thought I was doing a one time fee payment as a matter of fact I knew I was. I didnt not add anything and to my surprise I was charged again I was shocked. Then the beginning of this month again they tried taking money from my account again and I had canceled my account. Its very frustrating and its deceptive.
  

  Svelte Media, Inc.

  Date: 10/09/2025

  
  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, your subscription has been canceled and refunded.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

• Review fromGita S

  Date: 10/03/2025

  1 star
  I have to leave a comment, because as others I tried the program one time, and they have been debiting my account every month, i never signed for anything other that one time session, and they keep debiting every month. Where i can contact somebody to stop charging me and to refund money.
  

  Svelte Media, Inc.

  Date: 10/09/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I cancelled your subscription and extended our 60-day money back guarantee to 120-day. I refunded 4x$49
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromReyna D

  Date: 09/17/2025

  1 star
  I did the same, I tried the program one time, and they have been debiting my account every month, i never signed for anything other that one time session, and they keep debiting every month, can you please send me a number where I can talk to someone? they haven't done anything about it, and they keep charging me every month!!! please remove my credit card information immediately!!
  

  Svelte Media, Inc.

  Date: 09/23/2025

  Hi, upon checking, we have cancelled your subscription and extended our money back guarantee to 120-day. We refunded 4x$49. 

• Review fromAnna W

  Date: 09/03/2025

  1 star
  Try program think one time. Did nothing for me cancel all things through app and email had confirmation and then still after all that surprise 49 charged again this month and it won't let you go through app and when try to go through email doesn't work Can't validate and can't find me but you found my bank account
  

  Svelte Media, Inc.

  Date: 09/10/2025

  Hi! Were sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. However, we understand how this may have been unclear, and we truly apologize for any inconvenience. Our team is here to help make this rightplease reach out to us at ******************************************* and well be happy to assist you in accessing everything you need.
  
  

• Review fromTricia H

  Date: 08/31/2025

  1 star
  Do not buy the one and done product. The hoops you have to jump through to check out without additional services or subscriptions is ridiculous and then theres one box you have to check to continue which apparently signs you up for a free trial and then you get charged monthly. Its a clever scam. So just warning to others not to buy it the headache is not worth it and I luckily caught it at the first monthly charge in which I had to call in person to cancel as there was no way to see subscriptions or how to cancel on the app - so convenient of them to make it a pain to cancel.
  

  Svelte Media, Inc.

  Date: 09/03/2025

  Hi there, thank you for sharing your experience. We want to assure you that we are not a scam. Our main program is a one-off payment, and if you choose just that, there are no ongoing charges. In an effort to avoid confusion, we have a two-step verification process when adding the program to your dashboard.

  
  Some members do opt for bonus add-ons to help with their specific goals, but these are completely optional. We understand weight loss is not a one-size-fits-all journey, which is why we provide flexibility to tailor programs never to mislead.

  
  Wed love to look into this further for you. Please reach out to us at ****************************************** so we can resolve this quickly.
  The Svelte Team ??

• Review fromCatherine I

  Date: 08/22/2025

  1 star
  On August 2nd, I purchased so-called "one and done" access to training information from Svelte Media **** for the advertised one-time fee of $29 US ($41.77 cdn). I was very careful not to sign up for a subscription, even on a trial basis, despite receiving a subsequent deluge of emails offering subscriptions and other services. Despite that, when reviewing my August credit card statement, I discovered that Svelte Media had made an unauthorized charge of $49 US ($69.15 cdn) on August 9th. That appears to be a charge for a subscription which I never signed up for! I would like Svelte Media **** to reverse that charge and remove my credit card information from their system immediately.
  

  Svelte Media, Inc.

  Date: 09/17/2025

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have cancelled your subscription and refunded $49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromKandi P

  Date: 08/20/2025

  1 star
  I originally signed up in 2023 for what was advertised as a One and Done purchase for $49 using my Discover card. I honestly dont even remember the exact reason for the purchase, but I can say with certainty that I did not knowingly sign up for a recurring monthly subscription.Unfortunately, I recently discovered that since 2023 I have been charged $49 every monthtotaling over $1,000. The failure on my part was not noticing these charges until August 2025. However, after checking myself to see what I missed by going through the sign-up process again, I could not find any clear indication of a monthly subscription prior to clicking Pay Now.When I contacted customer service, I was told that because I didnt cancel in time, I had been enrolled in a membershipsomething never clearly disclosed in the checkout process. They canceled my account and agreed to honor only a 60-day money-back guarantee, offering a refund of four months ($196) after I pressed the issue and stated I would be filing a complaint with the *********************** add to the frustration, I never once accessed the program. I found the original 2023 login email and attempted to log in only today, where it welcomed me for the first time.Looking back, I recognize two mistakes on my end:1) Not reviewing my credit card statements closely enough.2) Not checking customer reviews beforehandwhere I now see that 44% of 3,111 reviews on Trust Pilot are 1-star - over half of the reviews with most of them about unauthorized charges (~***** of the reviews were one star).This has been a costly ****** learned.
  

  Svelte Media, Inc.

  Date: 08/21/2025

  Hi *****,

  
  Thank you for sharing your experience, and were truly sorry for the frustration this has caused. We want to assure you that we are not a scam. To avoid confusion, our main program is a one-off payment, and if chosen, that is all you ever need to pay. Some members do opt into additional bonuses or memberships to better suit their personal goals, which may explain the recurring charges.

  
  Weve also been actively trying to reach you by phone to assist further, but so far havent been able to connect. Please check your missed calls or reach out to us directly at ****************************************** so we can resolve this for you as quickly as possible.

  
  Your feedback is very important to us, and we want to make sure this is handled properly.

  
  The Svelte Team