Reviews

Review Details

• Review fromAnna W

  Date: 09/03/2025

  1 star
  Try program think one time. Did nothing for me cancel all things through app and email had confirmation and then still after all that surprise 49 charged again this month and it won't let you go through app and when try to go through email doesn't work Can't validate and can't find me but you found my bank account

• Review fromTricia H

  Date: 08/31/2025

  1 star
  Do not buy the one and done product. The hoops you have to jump through to check out without additional services or subscriptions is ridiculous and then theres one box you have to check to continue which apparently signs you up for a free trial and then you get charged monthly. Its a clever scam. So just warning to others not to buy it the headache is not worth it and I luckily caught it at the first monthly charge in which I had to call in person to cancel as there was no way to see subscriptions or how to cancel on the app - so convenient of them to make it a pain to cancel.
  

  Svelte Media, Inc.

  Date: 09/03/2025

  Hi there, thank you for sharing your experience. We want to assure you that we are not a scam. Our main program is a one-off payment, and if you choose just that, there are no ongoing charges. In an effort to avoid confusion, we have a two-step verification process when adding the program to your dashboard.

  
  Some members do opt for bonus add-ons to help with their specific goals, but these are completely optional. We understand weight loss is not a one-size-fits-all journey, which is why we provide flexibility to tailor programs never to mislead.

  
  Wed love to look into this further for you. Please reach out to us at ****************************************** so we can resolve this quickly.
  The Svelte Team ??

• Review fromCatherine I

  Date: 08/22/2025

  1 star
  On August 2nd, I purchased so-called "one and done" access to training information from Svelte Media **** for the advertised one-time fee of $29 US ($41.77 cdn). I was very careful not to sign up for a subscription, even on a trial basis, despite receiving a subsequent deluge of emails offering subscriptions and other services. Despite that, when reviewing my August credit card statement, I discovered that Svelte Media had made an unauthorized charge of $49 US ($69.15 cdn) on August 9th. That appears to be a charge for a subscription which I never signed up for! I would like Svelte Media **** to reverse that charge and remove my credit card information from their system immediately.

• Review fromKandi P

  Date: 08/20/2025

  1 star
  I originally signed up in 2023 for what was advertised as a One and Done purchase for $49 using my Discover card. I honestly dont even remember the exact reason for the purchase, but I can say with certainty that I did not knowingly sign up for a recurring monthly subscription.Unfortunately, I recently discovered that since 2023 I have been charged $49 every monthtotaling over $1,000. The failure on my part was not noticing these charges until August 2025. However, after checking myself to see what I missed by going through the sign-up process again, I could not find any clear indication of a monthly subscription prior to clicking Pay Now.When I contacted customer service, I was told that because I didnt cancel in time, I had been enrolled in a membershipsomething never clearly disclosed in the checkout process. They canceled my account and agreed to honor only a 60-day money-back guarantee, offering a refund of four months ($196) after I pressed the issue and stated I would be filing a complaint with the *********************** add to the frustration, I never once accessed the program. I found the original 2023 login email and attempted to log in only today, where it welcomed me for the first time.Looking back, I recognize two mistakes on my end:1) Not reviewing my credit card statements closely enough.2) Not checking customer reviews beforehandwhere I now see that 44% of 3,111 reviews on Trust Pilot are 1-star - over half of the reviews with most of them about unauthorized charges (~***** of the reviews were one star).This has been a costly ****** learned.
  

  Svelte Media, Inc.

  Date: 08/21/2025

  Hi *****,

  
  Thank you for sharing your experience, and were truly sorry for the frustration this has caused. We want to assure you that we are not a scam. To avoid confusion, our main program is a one-off payment, and if chosen, that is all you ever need to pay. Some members do opt into additional bonuses or memberships to better suit their personal goals, which may explain the recurring charges.

  
  Weve also been actively trying to reach you by phone to assist further, but so far havent been able to connect. Please check your missed calls or reach out to us directly at ****************************************** so we can resolve this for you as quickly as possible.

  
  Your feedback is very important to us, and we want to make sure this is handled properly.

  
  The Svelte Team

• Review fromTracy C

  Date: 08/12/2025

  1 star
  I agree with the person who has been charged many times for a subscription that was not wanted. I am also having this issue and I tried to cancel the subscription but they are at charting me for something I don't want. Not a happy person right now. They have put my bank account into the negative.
  

  Svelte Media, Inc.

  Date: 08/13/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  
  To better assist you,I have cancelled your subscription and extended our money back guarantee from 60-day to 120-day. I have refunded 4x$49.
  
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromCarrie D

  Date: 07/28/2025

  1 star
  Zero Stars! I entered my info thru a ******** ad, including CC to receive something for ***** and received Nothing. not an email with a link, nothing in the mail, nor a confirmation that I had ordered anything. The website jumped to another page about membership for $49 to which I Did Not want to join and could not find a box that said No Thanks I dont want this or any other way to decline the offer. At that point I closed the page. Later I find my CC is charged $29 and $49 without my permission. ****** learned, go back and delete your info dont just exit the page. Today I find another charge for $49 even tho I opened a dispute with my bank. I find out here from reading reviews its a diet plan for which I Never would have purchased!This company is a total scam starting with their ads to sign up!
  

  Svelte Media, Inc.

  Date: 07/29/2025

  Hi ******,

  Were truly sorry for the frustration and confusion you experienced. Please know that we are not a scam-In

  We have already issued you a full refund for the charges, and we hope this helps resolve the matter.
  We also appreciate your feedback regarding the checkout experience and will share it with our team so we can improve clarity and user control during the order process. If you have any further questions or need additional support, dont hesitate to contact us at ******************************************* The Svelte Team

• Review fromViola T

  Date: 07/23/2025

  5 stars
  Let me start by saying, there is not enough stars up there to show my true appreciation. ***. I came across the Metaboost Connection by scrolling through reels on ********. I came across ********************* speaking about the program. I like her so I thought I would listen. Although, I thought it was just another get-rich-quick, I still wanted to hear it. I ended up purchasing the program because the price was within my budger. Something about Tamron made me stay and then I watched Mere on the video. I watched it all the way through and was skeptical. I purchased the plan on July 10th weighing in at 217 lbs at age 65. I didn't began right away because I had to do some shopping. I got everything in order and followed the 24 hour fat blast instructions. Well baby, I am down 3 lbs after beginning on 7/20. This is so real for me. I sent them emails asking them not to bother me at all via nothing. Today, I emailed them asking them to bother me. I want it all. People, EVERYTHING IS TOTALLY FREE. The shopping list, the food substitution list, the one for one list, the exercise videos, the smoothie videos are free and they have to be about 2 to 3 months worth of smoothie recipies, all FREE. There are low impact videos and high- impact videos. Mere is that girl I promise. I ma going to tell everybody I know about this program,and guess what, once a member, always a member. I know I did not discover all that there is on that app. I know that there is more because I stumbled across a wealth of health just by clicking on the links in the free app and watching the free videos. I AM SO EXCITED THIS IS SO AMAZING. Its been a long time since I felt this good, even the stress is down.I have energy yall. I believe in God, and I am certain that He led me to this program.. It is not a get-rich scheme, it is definitely a wealth of health and the cost is so low for something so very valuable. Thank you ******** and ****** **** and the entier team at Metaboost Connection. I SIMPLY LOVE IT!
  

  Svelte Media, Inc.

  Date: 07/24/2025

  Hello, *****. Wow! Thank you so much for sharing your incredible journey and kind words! ?? Were thrilled to hear how much value youve found in the Metaboost program and that youre already seeing results and feeling energized. Your positivity and excitement are contagious, and it truly means the world to us that youre spreading the word!

  
  Keep up the fantastic workwere here to support you every step of the way. If you ever need anything, dont hesitate to reach out to us at ******************************************* ???

• Review fromJanet B

  Date: 07/18/2025

  1 star
  My wife through a ******** add thought she was getting some sort of diabetic cure called Metaboost. She had no idea she was agreeing to join a club that charges ***** a month for a newsletter! I have also left a review on ********. This started in Dec of 2024. It is now July if 2025! I have discussed this with Discover Card and have opened a fraudulent investigation. I've requested a full refund. My wife has never signed into the website or used any of the product. I will continue with the fraud investigation untill something gets done!
  

  Svelte Media, Inc.

  Date: 07/21/2025

  Hi, upon checking this was already cancelled and 60-day money back guarantee has been applied. Were sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. To help you assuage the situation, I extended our 60-day money back guarantee to 120-day, so I refunded another 2x$49 back to your original payment method. 

• Review fromJolene C

  Date: 07/16/2025

  1 star
  0 stars if it were an option! this is a scam. I have called the credit card company, got a new credit card, and somehow they have the new credit card number and continue to charge the card!
  

  Svelte Media, Inc.

  Date: 07/18/2025

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Review fromTammy W

  Date: 07/14/2025

  1 star
  I was charged and never received anything. There is no way to reach them by phone. This must be a scam.
  

  Svelte Media, Inc.

  Date: 07/18/2025

  Hello, *****. I will have our team to call you asap to assist you with your logins and how to access your programs. We are sorry for the inconvenience.