Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid &***** for their advertised program which I did not even start. I did not know that it is a recurring payment. I want to be refunded the amount in excess of the $*****.

  

  Business Response

  Date: 10/27/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled the subscription and refunded $49.
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  Customer Answer

  Date: 10/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  24/10/2025 same as a lot of other complaints, only wanted a one off payment of AUS$29 now find on my statement you have deducted AUS $67 which is US$103.41. I would like to cancel whatever I signed up for and the US103.41 refunded please. Your website is very misleading, does not let you return to the previous page and check what you are signing up for.I have contacted my bank and they have put a hold on my account so would like a quick resolution to this so I can unlock my bank card.

  Customer Answer

  Date: 10/24/2025

  Have heard from Svelte and they have refunded the amount taken . Thank you for your participation in this matter

  ***** ******

• Initial Complaint

  Date:10/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am submitting this complaint regarding Svelte Media, a company that has charged my credit card without consent or proper **************** May 2024, I purchased what was advertised as a $29 book from Svelte Media. I never received a receipt, invoice, or confirmation email for this purchase, nor the book. In August 2024, I began receiving marketing emails from the company (subjects such as Turn your tea into super tea, If youre struggling with back pain, try this one yoga move, and Limited-time 66% discount offers).At no point did I knowingly enroll in any subscription, membership, or fitness program. I have never received any communication indicating that I had done so.Recently, I discovered recurring charges from Svelte Media on my credit card totalling $862 USD. These charges were made without my authorization and without any form of billing notice, receipt, or ************** date, I have received no documentation or proof of purchase from the company for any of these charges. I believe this violates basic consumer protection and e-commerce requirements, which mandate that customers receive clear billing information and proof of consent for recurring payments.I am therefore requesting that Svelte Media issue a full refund of $862 USD and that any associated subscriptions or recurring billing be permanently cancelled.Please assist in mediating this issue and ensuring Svelte Media responds appropriately. I am happy to provide supporting documentation (emails, credit card statements, etc.) upon request.Thank you for your assistance.

  

  Business Response

  Date: 10/17/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and extended our 60-day money back guarantee to 120-day. I refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 10/17/2025

   
  Complaint: 24027875
  
  I am rejecting this response because: it does not address the core issue. Your company billed me for 17 consecutive months, which is completely unacceptable and far from the total reimbursement I expect.
  At no time did I receive an invoice, receipt, or notice of payment for any of these charges. I was never aware of any auto-enrollment or subscription plan associated with an original purchase, which I also never received a receipt for. Had I known, I would have cancelled immediately, as I have never once accessed, used, or benefited from this so-called program whatever it was supposed to be.
  This situation reflects deceptive and misleading marketing practices. The fact that the charges appeared under Svelte Media a name that gives no indication of a fitness or subscription service makes it even more misleading. Most consumers would have no way of connecting such charges to a fitness-related purchase.
  I am requesting a full reimbursement for all unauthorized charges spanning 17 months, totalling $862 USD, as well as written confirmation that my information and payment details have been permanently removed from your billing system.
  I expect the BBB to ensure this issue is properly investigated and that Svelte Media provides a full refund and explanation of their billing practices. I am not the only person to experience these issues. Action should be taken to ensure this issue gets permanently fixed. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 10/27/2025

  
  Were sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. We only offer 60-day money back guarantee.

  Customer Answer

  Date: 10/27/2025

   
  Complaint: 24027875
  
  I am rejecting this response because: Svelte Media billed me for 17 consecutive months, so a 4 month refund is completely unacceptable and far from the total reimbursement I expect.
  At no time did I receive an invoice, receipt, or notice of payment for any of these charges. I was never aware of any auto-enrollment or subscription plan associated with an original purchase, which I also never received a receipt for. Had I known, I would have cancelled immediately, as I have never once accessed, used, or benefited from this so-called program whatever it was supposed to be.

  This situation reflects deceptive and misleading marketing practices. The fact that the charges appeared under Svelte Media a name that gives no indication of a fitness or subscription service makes it even more misleading. Most consumers would have no way of connecting such charges to a fitness-related purchase.
  I am requesting a full reimbursement for all unauthorized charges spanning 17 months, totalling $862 USD, as well as written confirmation that my information and payment details have been permanently removed from their billing system.

  I expect the BBB to ensure this issue is properly investigated and that Svelte Media provides a full refund and explanation of their billing practices. I am definitely not the only person to experience these issues. Action should be taken to ensure this issue gets permanently fixed. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/20/25 with order # ******** I ordered a book for $31.64. The book never arrived but I began to receive many emails about workout programs. I thought nothing of it until on 7/20/25 I noticed a payment of $53.46 and mistakenly thought it was due to the purchase of a gift card. On 8/19/25 I noticed another charge of $53.46. I am 75 and my husband is 83. We live on a reduced income and I would never consider signing up for such a costly plan. Please reverse these three charges and possibly a September charge if it has already occurred, and delete me from this program. Thank you for your consideration in this matter.

  

  Business Response

  Date: 09/23/2025

  Hi! Were sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. However, we understand how this may have been unclear, and we truly apologize for any inconvenience. I have cancelled your subscription and refunded 3x$49. Also, you didn't purchase a book. You ordered the Metaboost which is program that you can access through the app. 

   

  Our team is here to help make this rightplease reach out to us at ******************************************* and well be happy to assist you in accessing everything you need.
  

  
  

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product and the product has not been delivered. There has been no communication and my credit card has been charged the $29. I tried to cancel the subscription, but the website states I do not have an account. Would like a refund and verification the subscription has ended with no further charges in the future.

  

  Business Response

  Date: 08/13/2025

  Hi, is this you- *****************************? You only ordered the Metaboost Connection which is one-time purchase only. 

  Customer Answer

  Date: 08/13/2025

  I never received the Metaboost Connection.  I have not received anything from them for my $29 purchase.  I am glad to know there is not a subscription attached. I have not been able to communicate with them via their website.  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23740808
  
  I am rejecting this response because:I never received the Metaboost Connection.  I have not received anything from them for my $29 purchase.  I am glad to know there is not a subscription attached. I have not been able to communicate with them via their website.  
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 08/19/2025

  Hi, there was no subscription made. You only purchased the ********* connection which is one time purchase. Do you want to cancel this?

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 10th I had another charge for $67.46 on my ***** I have never logged into or used this website . Ive an injury and am unable to use this site. I was unaware this monthly charge was going through my account. Pls cancel and refund my monthly charges as you can see Ive never used this website, not even once. Ive called your number but it goes to gmail then does not allow me to leave msgs. I am quite frustrated that this has been so difficult to cancel to date so pls do the right thing and refund me my money. Thanks

  

  Business Response

  Date: 08/13/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded 4x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $53.26 for the past two months from Svelte training. I sent a cancelation and received a refund on 6/22/2025 of $31.52. On 6/29/2025 and 7/29/2025 I was charged the $53.26. Today I canceled yet again, hopefully for a better outcome. I did report to my credit card company also.

  

  Business Response

  Date: 08/11/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, your subscription has been cancelled and I refunded $49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been taking 49 dollars a month out of my checking account since January and I never authorized any reoccurring membership. I did purchase a meal plan for 29 dollars but it didn't work.

  

  Business Response

  Date: 08/07/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, we cancelled the subscription and even extended our money back guarantee. We refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 08/07/2025

  This refund isn't sufficient. I never used the sevice since I was unaware I was enrolled. I am formally requesting a full refund of services.  The opt in screens are deceptive. As evidenced by the sheer number if complaints at the BBB. I wonder how many others have been deceived by the company. I am sad to see this company have a high rating with the BBB while they continue to scam people with deceptive, unclear website screens. Never should a company keep any portion of payment for services not rendered. They could look into there system and see that I never used the services. If the business does not refund me in full I will persist since there is right and wrong and keeping any portion of money from me is very wrong.

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23712193
  
  I am rejecting this response because:

  
  

  This refund isn't sufficient. I never used the sevice since I was unaware I was enrolled. I am formally requesting a full refund of services.  The opt in screens are deceptive. As evidenced by the sheer number if complaints at the BBB. I wonder how many others have been deceived by the company. I am sad to see this company have a high rating with the BBB while they continue to scam people with deceptive, unclear website screens. Never should a company keep any portion of payment for services not rendered. They could look into there system and see that I never used the services. If the business does not refund me in full I will persist since there is right and wrong and keeping any portion of money from me is very wrong.

  
  
  Sincerely,
  
  Lace ****

  

  Business Response

  Date: 08/11/2025

  Hi, upon reviewing we refunded 6x$49 and 1x$29. This is beyond our money bank guarantee.

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Svelte last month when I was billed and they told me I was not signed up for a subscription. I just received another bill for the same $49.00 dollars for Product ID: ********************.

  

  Business Response

  Date: 08/07/2025

  
  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded 2x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  Customer Answer

  Date: 08/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on July 5, 2025 a $29 program with suggestions for weight loss, meals and recipes. I printed off the material and decided it was too complicated and expensive to purchase different foods for each meal. I looked on my computer at possible enhanced programs and decided it was not for me, but so what I lost $29. Then tonight looking at my bank statement I see that I was charged $49 on July *******, for what appears to be a recurring automatic charge for something I did not order. This is a deceptive product and Im requesting a refund of $49 plus immediate withdrawal from these charges.

  

  Business Response

  Date: 08/01/2025

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  To better assist you, I have cancelled your subscription and refunded  $49. 
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.