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Business Profile

Computer Software Developers

IHUB Global

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hotspot in 2022 and did the 3 yr contract for $400. The agreement states that you can return the hotspot and receive the $400 after the 3 yrs (or sooner if spots are available) if the hotspot is still in working condition. I had been trying to return the hotspot since 2023, as it never quite worked right and was a waste of time and money, hence the reason I wanted to get my money back. I finally made it to the 3 -yr contract end and was told to mail the hotspot in and the tech team would inspect the hotspot. If there were no issues with the hotspot, then I would get my money back. I was told to provide the tracking # after I mailed it, which I did. I was told to mail it on 17 Jul 25, so I mailed the hotspot the same day and provided the tracking information. On 21 Jul 25, I was told that I would have had to have the hotspot remain connected the whole 3 yrs in order to get my money back. I have tried to cancel and receive a refund starting from 2023, then in 2024. I was only told that there was no availability to make the return each time. I was not told that I had to have the hotspot connected the entire 3 yrs, but was informed that it is stated in the contract. I was told that my contract has been cancelled and that I will not be getting a refund. This is a deceptive company and I would steer clear of this company and the scam hotspots.

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a 3 year contract for a crypto miner. The miner no longer works at my new address because we live in a brand new subdivision and there system cannot find my exact address. The contract is up in Nov 2024. I have complained multiple times about it not working anymore. They agreed on 2-14-2024 to allow me to return my product to them for a full refund which I have screenshots of all conversations with them. I returned the product, they confirmed they received it on 3-5-2024 after the post office made multiple attempts to deliver and no one was ever there. On 4-3-2024 I was told that my refund check would be issued mid month of April. When I complained on 5-8-2024 I was told that I signed a 3 year contract and basically they will send the check when they feel like it. I have returned the produced as asked. Not only do they have my $400 they now have the product back as well and are refusing to send me back my deposit. They made me sign a NDA about getting the refund with out completing the 3 years. I spoke with my attorney and he said that they have breached the contract by asking for the miner back with in the 3 years and the 3 year contract is now void. He said if I need to hire him we would look at attorney fees, my $400 deposit and also the the fact that I have had to go though this stressful event. Im requesting my deposit back immediately, so I do not have to move further with legal action.

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up regrettably with this company 2 1/2 years ago because I was recommended by a friend. The equipment I got never truly worked. I reached out to them several times to try to get a replacement or cancel with no response. While doing an audit on my bank account, I realize that they have still continuously been charging me even though I have put in multiple request to cancel. There is absolutely no way to get a hold of these people. All the phone numbers that are associated, including the one here on the BBB are bogus. This is some type of scam Im assuming. I already put in a stop payment and a request for refund through my bank. Do not get sucked into this place.

  • Initial Complaint

    Date:03/17/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mislead to lease a hot spot been trying to cancel the company will not address the complaint

IHUB Global is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.