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Business Profile

Collections Agencies

Medical Data Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Medical Data Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Medical Data Systems, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 366 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MEDICAL DATA SYSTEMS *** Account #*******XXXX I requested to be provided proof of this alleged item, specifically the original application, contract, note, or another instrument bearing my signature.In addition, please provide the contract signed between MEDICAL DATA SYSTEMS *** & The original creditor, notarized and sworn under penalty and perjury for MEDICAL DATA SYSTEMS *** ability to collect this alleged debt.The non-creditor stated they will send the requested information in the mail however I feel as this is a stall tactic on their behalf, and I believe it to be a blatant violation of the FCRA.The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I dont believe this non creditor and feel that they are not being honest. Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing address. Debt buyer are not a creditor therefore on my report where it shows collection agency as creditor it's inaccurate reporting and violation under FDCPA definitions of creditor. This is inaccurate and needs to be deleted immediately as its a violation. 12 CFR Part **** - Fair Debt Collection Practices Act (Regulation G) ****.2(g) Definitions.(g) Creditor means any person who offers or extends credit creating a debt or to whom a debt is owed. The term creditor does not, however, include any person to the extent that such person receives an assignment or transfer of a debt in default solely to facilitate collection of the debt for another.This account is inaccurate under 15 U.S.C. ****g validation of debt. In addition, while the collector attempted to collect a debt that is not mine, they broke 15 U.S. Code ****k - Civil liability. Please have this inaccurate account removed from my credit.

      Business Response

      Date: 01/20/2023

      Dear *********************:


      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      MDS has submitted a deletion request to the credit bureau on the above-mentioned account due to discrepancy in information upon placement in collections.
      Attached is the credit bureau deletion letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:01/18/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************************* ************************************************************** 1/18/23 MEDICAL DATA SYSTEMS **** 230486XX MEDICAL DATA SYSTEMS **** 228798XX MEDICAL DATA SYSTEMS **** 228538XX MEDICAL DATA SYSTEMS **** 227726XX MEDICAL DATA SYSTEMS **** 227552XX MEDICAL DATA SYSTEMS **** 226088XX I am in receipt of your companys letter informing me youre handling the collection of the accounts mentioned above. However, after reviewing my records, I am unable to find any documentation of any contractual relationship between (MEDICAL DATA SYSTEMS *** } and me which makes you a person entitled to enforce a commercial claim against me. This letter is NOT a request for verification or validation.This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.Failure to respond and provide strict proof of contract will constitute your tactic agreement that (MEDICAL DATA SYSTEMS ***) are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and ************************* and file a police report against you for harassment and invasion of privacy.You have *********************************************** the event you cant provide strict proof of contract, YOU MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the state bar association and *************************** for code of ethics violations.

      Business Response

      Date: 01/20/2023

      Dear *************************************:


      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      MDS has submitted a deletion request to the credit bureau on the above-mentioned accounts due to discrepancy in information upon placement in collections.
      Attached is the credit bureau deletion letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

      Customer Answer

      Date: 01/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:01/14/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to request the method of verification for dispute sent over 30 days ago and the insufficient and incomplete investigation I received recently.Please send the following information used to verify the validity of MEDICAL DATA SYSTEMS *** $1091 I want the item on my report verified.1)An explanation of what this alleged account is for. 2)A calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct.3)Documentation that shows I agreed to pay this debt with my signature. 4)The agreement that grants you authority to collect on this alleged debt.5)A copy of your state license, including license number that give you right to collect in my state. Reporting information that you know to be inaccurate or failing to report information correctly violates the Fair Credit Reporting Act.

      Business Response

      Date: 01/20/2023

      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      MDS has submitted a deletion request to the credit bureau on the above-mentioned account. The account validation that was requested was mailed to the to the address on file on 12/23/22.
      Attached is the credit bureau deletion letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

      Customer Answer

      Date: 02/01/2023

       
      Better Business Bureau:

      So I havent received this letter of deletion & also was this letter mail to TransUnion & equifax ?

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **************** HOSPITAL and I do not have a contract with MEDICAL DATA SYSTEMS I plus they did not provide me with the original application like I asked.account number: ************ amount disputed: $663.00

      Business Response

      Date: 01/06/2023

      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the result of this investigation, is that the account has been closed and returned to **************** Hospital, you will have to reach out to original creditor to dispute account, we have sent request to credit reporting agencies to remove account, please allow up to five business days for credit bureau update, please see attached close and return letter and credit bureau deletion letter

      If you have any further questions, please do not hesitate to call ************* to speak to a representative.
      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:12/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw on my credit report that I have been sent to collections months ago by you guys. The original creditor was listed as ******* Hospital. However, I talked to them and they told be that I no longer had a balance because I had paid them off months ago. I also notified you guys that I had a payment plan with *********************** said that yall shouldnt have my information because I was never sent to collections because I was paying it off. And yet, this is still on my credit report. I have documentation of all of the payments I have made. I do not owe you anything and if you think I do then your files are wrong and I would love to see your documentation. You need to take this off because it is dragging my credit and I have talked to you guys multiple times over the phone about this and no one has done anything.

      Business Response

      Date: 01/10/2023

      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      MDS has submitted a deletion request to the credit bureau on the aforementioned account due to a discrepancy in information upon placement in collections.

      Attached is the credit bureau deletion letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:12/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from MEDICAL DATA SYSTEMS on my credit report. It says it was opened on May 12, 2022 for $156 with account number starting in *********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

      Business Response

      Date: 12/27/2022

      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      Please be advised that MDS is a third-party debt collector for WMG Cardiovascular Medicine ********. However, due to an address discrepancy at placement of the account, MDS has submitted a deletion request to the credit bureau on the aforementioned account.

      Attached is the credit bureau deletion letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:12/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 19th, 2022, at 11:12am I called MDS, *** in an attempt to gain information for a debt. I requested a debt validation letter be mailed to my address, the address previously on file was incorrect and I updated it. She then listed incorrect dates that MDS, *** had attempted to contact me via phone and voicemail in June 2022, which I have never received and have the call logs to prove such. My outgoing call to MDS *** today, December 19th, 2022, at 11:12am was my first and initial contact with this agency. When I requested a debt validation letter including company name, address, contact information, license number, proof the debt was acquired when and from whom, the representative refused to send this debt validation letter and began harassing me about the details of the debt such as date and details of debt/medical information, attempting to get me to agree to ownership of this debt without a debt validation letter, and pressuring me to pay a settlement amount and, when I asked a second and third time, refusing to send a debt validation letter. Per FDCPA 809a I am entitled to receive this debt validation letter and refusal to send me this via mail to the mailing address I provided is in violation of the Federal Trade Commission's laws.

      Business Response

      Date: 12/29/2022

      Thank you for taking the time to communicate this matter to us. We take these complaints very seriously.
      We were not able to corroborate all of the claims of this complaint however, we express pronounced regret for your experience with MDS and extend our sincerest apologies concerning any issues that you may have encountered. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 


      Please be advised our company does not own the account or the debt. We are a third-party debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts, and pursuant to the same, Medical Revenue Service was unable to obtain validation from the original creditor Lower Keys Medical Center and therefore, we have closed and returned the account. Medical Revenue Service no longer service the aforementioned account.

      You will need to contact the original creditor to dispute the validity of the referenced accounts. For your convenience, below you will find the name and address of the original creditors, and with the letter attached, you will find a list of all accounts deleted and returned to the creditor(s).

      ********** Medical ******************************************** 33040

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:12/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from MEDICAL DATA SYSTEMS *** on my credit report. It says it was opened on Dec 08, 2021 for $222 with account number starting in XXXX that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

      Business Response

      Date: 12/12/2022

      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      MDS has submitted a deletion request to the credit bureau on the account due to an address discrepancy upon placement with **********.

      No other contact has been made on this account. Attached is the credit bureau deletion letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:12/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a medical collections reporting on my credit report with Experian. Account Number: *********** Please be advised that under Federal Statutes, The Fair Credit Reporting Act, (15 U.S.C. **** et seq) and [NY]s Consumer Credit Statutes, and subtitle D of the ****************. APPLICATION OF SECURITY PROVISIONS AND PENALTIES TO BUSINESS ASSOCIATES OF COVERED ENTITIES; and SEC. ****************** SECURITY.THIS COLLECTION AGENCY IS IN VIOLATION OF HIPPA AUTHORIZATION/BREACH OF SECURITY. Please also attach copies of any agreement that bears the signature of the alleged debtor wherein he or she agreed to pay the creditor and as this is a medical account a copy of any HIPAA authorization.Please also be advised that this letter is not only a formal dispute, but a request that you cease and desist any and all collection activities, including reporting of; or verifying of this account on my credit reports.I require compliance with the terms and conditions of this letter within ************************************* writing, of any claim.In the event of noncompliance, I reserve the right to file charges and/or complaints with the *** on your HIPAA violations and appropriate County, *************** authorities, the ***** BBB and State Bar associations for violations of the ****** FCRA, and Federal and State statutes on illegal collection activities on any account that *** be time- barred as well as in violation of ******** medical privacy rules.I also hereby reserve my right to take private civil action against you to recover damages.

      Business Response

      Date: 12/14/2022

      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. We will accept this complaint as a request for validation. It is our policy that all complaints undergo a thorough investigation; and the result of this investigation, is that we have verified with *********************** that you are the correct guarantor for this account please see attached itemized statement and copy of request for treatment and authorization form for your review and records.

      If you have any further questions, please do not hesitate to call ************* to speak to a representative.
      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:12/05/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MEDICAL DATA SYSTEMS *** ********************************************************** Phone: ************** Account #*******XXXX 15 **** Code ****e - False or misleading representations Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible.In addition please provide the contract signed between MEDICAL DATA SYSTEMS *** & and the original creditor, notarized and sworn under penalty and perjury for MEDICAL DATA SYSTEMS *** ability to collect this alleged debt. The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I dont believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing address.

      Business Response

      Date: 12/16/2022

      We have received the complaint in reference to case ******** for *****************. In reviewing the response mentioned in the complaint, MDS acknowledges that ***************** account(s) have been cancelled and returned to client. MDS has submitted a deletion request to the credit reporting agencies.

      If you have any further questions or concerns,please contact the operations manager at *********************.

      *************************
      MDS Operations Manager
      *******, **


      This communication is with a debt collector.  

    Medical Data Systems, Inc. is NOT a BBB Accredited Business.

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