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Business Profile

Collections Agencies

Medical Data Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Medical Data Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Medical Data Systems, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 366 total complaints in the last 3 years.
    • 118 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second time this Medical Bills have illegally put the bills on my credit report. Per CFPB Finalizes Rule to Remove Medical Bills from Credit Reports passed in January 2025, by former President *****. This is my second compliant and the first one was resolved and the company removed them.2 amounts one for ****** and the other one for 1577. I am on a payment plan with this company and the last time I paid them was April 27, 2025.

      Customer Answer

      Date: 06/12/2025

      This is not a duplicate complaint. One was resolved in February and the Company has submitted new medical bills to my credit report in June 2025.  Please assist. This same company has errored. 

      Business Response

      Date: 06/24/2025

      Dear ***** *****:
      Sincere thanks for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints seriously. It is our policy that all complaints undergo a thorough investigation; and the results are as follows:

      Account numbers: *********** & *********** - MDS has submitted a deletion request to the credit bureau on the above-mentioned accounts due to incorrect information upon placement in collections. *** has placed the above-mentioned accounts in cease-and-desist for no further contact.
      No other contact has been made on these accounts. Attached are the credit bureau deletion request letters for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager

      Customer Answer

      Date: 06/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding an invalid medical debt that Midland Credit Management is attempting to collect from me. I have repeatedly requested proper validation of this debt under the Fair Debt Collection Practices Act (FDCPA), and they have failed to provide the required documentation proving that I owe this amount.This account is either inaccurate, unverified, or fraudulent, and they are continuing to attempt collection in violation of my consumer rights. Their failure to respond properly to my debt validation requests is unacceptable, and they are reporting this account to credit bureaus without providing evidence that I legally owe this debt.I have made multiple attempts to resolve this directly with the company and have given them the opportunity to correct this. Their lack of proper response shows bad faith on their part.I am requesting that this collection account be immediately removed from my credit report and that all collection activity cease. Additionally, I am requesting written confirmation of this resolution.If this matter is not resolved, I will continue to escalate this through additional regulatory agencies and take further legal action if necessary.

      Business Response

      Date: 06/11/2025

      Dear Ms. ************* acknowledge your request to cease communication.Thus, this notice is for the limited purpose of responding to your complaint.
      Our office is in receipt of a complaint from you. However,we have been unable to locate an account using the information provided in your complaint, either because there was not enough information to identify which account could be yours, or because the information you provided does not sufficiently match any single account in our records.
      Please be advised that our company is Medical Data Systems, **** we are a 3rd party debt collector and we are not affiliated with ************** Management.
      We were able to confirm a phone number match and weve added it to our do not call list. Because we have not been able to identify an account from the information provided, we have not been able to take any other action in response to your communication. Thank you in advance for your prompt attention to this matter.

      Sincerely,
      Customer ********************** Department

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The reported balance includes a deposit never refunded by the vendor.

      Business Response

      Date: 06/13/2025

      Dear ***** *******:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      Medical Data Systems, Inc. is debt collector on behalf of the original creditor, *********************. Although we were not able to corroborate the claims of your complaint, we have submitted a manual deletion request to the credit bureau on the above-mentioned account due to incorrect contact information with an audit number of 13061497.

      Attached is the credit bureau deletion request letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The balance includes international fees charged during a domestic-only transaction.

      Business Response

      Date: 06/05/2025

      Dear ****** *******,
      We are in receipt of your BBB complaint. We are working diligently to investigate the circumstances of the complaint. Please be advised our company does not own the account(s) nor do we own the debt(s). We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. We have reached out to our client/original creditor and upon receipt of information from the creditor to assist in our investigation, we will provide you with a complete response. This communication is from a debt collector in an attempt to collect a debt. Any information obtained will be used for that purpose.
       
      Regards,
      MDS

      Business Response

      Date: 06/10/2025

      Dear ****** *******:
      We appreciate you taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      The balance placed with MDS did not include any additional fees as mentioned in your complaint. However, MDS no longer services the referenced returned account,you will need to contact the original creditor to dispute the validity of the above-mentioned returned account.

      No other contact has been made on this account. Attached is the cancellation letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:06/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *****************, i do not have a contract with MEDICAL DATA SYSTEMS **** they did not provide me with the original contract as i requested

      Business Response

      Date: 06/05/2025

      Dear: ****** ,
      We are in receipt of your BBB complaint. We are working diligently to investigate the circumstances of the complaint. Please be advised our company does not own the account(s) nor do we own the debt(s). We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. We have reached out to our client/original creditor and upon receipt of information from the creditor to assist in our investigation, we will provide you with a complete response. This communication is from a debt collector in an attempt to collect a debt. Any information obtained will be used for that purpose.
       
      Regards,
      MDS

      Business Response

      Date: 06/10/2025

      Dear ****** ****:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      You do not have a contact with our company. Medical Data Systems, Inc. is debt collector on behalf of the original creditor, *****************. *** has not identified any violation as described in your complaint. However, due to a discrepancy of information upon placement in collections, we have submitted a deletion request to the credit bureau on the above-mentioned account(s).

      Attached is the credit bureau deletion request letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The debt was forgiven as part of a financial amnesty program.

      Business Response

      Date: 06/04/2025

      Dear: ***** ,
      We are in receipt of your BBB complaint. We are working diligently to investigate the circumstances of the complaint. Please be advised our company does not own the account(s) nor do we own the debt(s). We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. We have reached out to our client/original creditor and upon receipt of information from the creditor to assist in our investigation, we will provide you with a complete response. This communication is from a debt collector in an attempt to collect a debt. Any information obtained will be used for that purpose.
       
      Regards,
      MDS

      Business Response

      Date: 06/10/2025

      Dear ***** *****:
      We appreciate you taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      MDS has submitted a deletion request to the credit bureau on the above-mentioned account due to incorrect contact information.
      No other contact has been made on this account. Attached is the credit bureau deletion request letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

      Customer Answer

      Date: 06/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:05/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with *********************** , I do not have a contract with MEDICAL DATA SYSTEMS **** they did provide me with the original contract as I requested.

      Business Response

      Date: 06/02/2025

      Good morning Ms. ******************** We are in receipt of your BBB complaint. We are working diligently to investigate the circumstances of the complaint. Please be advised our company does not own the account(s) nor do we own the debt(s). We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. We have reached out to our client/original creditor and upon receipt of information from the creditor to assist in our investigation, we will provide you with a complete response. This communication is from a debt collector in an attempt to collect a debt. Any information obtained will be used for that purpose.
       
      Regards,
      MDS

      Business Response

      Date: 06/09/2025

      Good day ***** ********:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      Our records indicate that the original account balance was properly reported to the credit bureau and no full deletion is required.MDS sent a letter to the debtor on 02/06/25.
      No other contact has been made on this account. Attached are the itemized bills and consents for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:05/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text message asking to click a link about a debt i owed. Instead, I called the number included in the link because of rampant scammers and because i am currently debt free. When I called, the lady refused to answer any questions about who she was, the name of her company without me giving HER MY personal information. I refused and told her to transfer me to a gentleman who would not even disclose the correct name of the debt collector. I found out the correct name by googling the phone number and other limited information within the text message. Because of the deceit, I am submitting this to the BBB for the record. I am a litigious consumer so I will also be mailing a certified copy of a dispute letter to the "Company" to ensure my rights under 15 USC 1692g, Sec 809[8]. Its odd how you want to collect money from a Consumer on lies and withholding pertinent information. Almost like they want to report errors on your credit report, illegally.

      Business Response

      Date: 05/30/2025

      Dear: ******* ********,
      We are in receipt of your BBB complaint. We are working diligently to investigate the circumstances of the complaint. Please be advised our company does not own the account(s) nor do we own the debt(s). We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. We have reached out to our client/original creditor and upon receipt of information from the creditor to assist in our investigation, we will provide you with a complete response. This communication is from a debt collector in an attempt to collect a debt. Any information obtained will be used for that purpose.
       
      Regards,
      MDS

      Customer Answer

      Date: 05/30/2025

       
      Complaint: 23396976

      I am rejecting this response because:
      The company is not providing a response. They are trying to get me to close this issue without addressing my concerns. 
      Sincerely,

      ******* ********

      Business Response

      Date: 06/02/2025

      Good morning Ms. ******************** assured, MDS will try to get you to close a matter without resolve. We take the time to review and respond to each complaint received in an efficient and timely matter. As noted in our previous communication, we are reviewing your complaint and with provide you with a complete response once that review is finished.

      Customer Answer

      Date: 06/02/2025

       
      Complaint: 23396976

      I am rejecting this response because:
      There was no response to the complaint. The company is still investigating. My next steps are filing complaints with the ***, CFPB and the Governors Office 
      Sincerely,

      ******* ********

    • Initial Complaint

      Date:05/28/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***********************. I do not have a contract with **************************, they did not provide me with the additional contract as I requested.

      Business Response

      Date: 05/29/2025

      Dear:  **** ***,
      We are in receipt of your BBB complaint. We are working diligently to investigate the circumstances of the complaint. Please be advised our company does not own the account(s) nor do we own the debt(s). We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. We have reached out to our client/original creditor and upon receipt of information from the creditor to assist in our investigation, we will provide you with a complete response. This communication is from a debt collector in an attempt to collect a debt. Any information obtained will be used for that purpose.
       
      Regards,
      MDS

      Customer Answer

      Date: 05/29/2025

       
      Complaint: 23389232

      I am rejecting this response because:

      Sincerely,

      **** ***

      Business Response

      Date: 05/30/2025

      Dear **** ***:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      You do not have a contact with our company. Medical Data Systems, Inc. is debt collector on behalf of the original creditor, ***********************. *** has not identified any request for previous validation. However, due to a discrepancy of information upon placement in collections, we have submitted a deletion request to the credit bureau on the above-mentioned account(s).

      Attached is the credit bureau deletion request letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

      Customer Answer

      Date: 05/30/2025

      Thank you for clearing this issue for me as you can see there are discrepancies. 

      Business Response

      Date: 05/30/2025

      You are most welcome.  Glad we were able to resolve the matter for you.

      Customer Answer

      Date: 05/31/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ***

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: January 22, 2025 Nature of the Dispute I am submitting this complaint regarding two medical bills that were sent to collections under account numbers ************ and ************, from *********************** received at ************************************** Center on January 22, ******* a mother of two young babies and currently without stable incomenor does my husband have onewe are going through a financially difficult time. While I understand the importance of medical bills, the amounts charged were initially over $25,000 and $3,600 respectively. These totals have since been partially adjusted, but I was shocked to see them sent to collections despite my financial situation and lack of communication regarding options for assistance or payment plans.I am kindly requesting a reconsideration of these accounts. I am asking for either a significant reduction, a full elimination of the debt, or an opportunity to settle under more humane and affordable conditions. I would have appreciated the chance to apply for financial aid or hardship assistance before these balances were sent to a collection agency.This situation is putting an enormous emotional and financial strain on our family. Im reaching out to find a fair and compassionate resolution, rather than allow this to worsen my credit during a vulnerable stage of my life as a mother and caretaker.Thank you for your time and understanding.

      Business Response

      Date: 05/29/2025

      Hello *****,
      We are in receipt of your BBB complaint. We are working diligently to investigate the circumstances of the complaint. Please be advised our company does not own the account(s) nor do we own the debt(s). We are a debt collector on behalf of the original creditor and are bound by contractual parameters regarding the collection of their delinquent debts. We have reached out to our client/original creditor and upon receipt of information from the creditor to assist in our investigation, we will provide you with a complete response. This communication is from a debt collector in an attempt to collect a debt. Any information obtained will be used for that purpose.
       
      Regards,
      MDS

      Business Response

      Date: 05/30/2025

      Dear ***** **** *****;
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the result of this investigation, is that we have verified with Odessa Regional Medical Center that you are the correct guarantor on accounts ************ and DV1000062073. Odessa Regional Medical Center has given you a fifty percent discount on both accounts, please see attached itemized statement, along with a copy of signed Consent to Admission, Treatment, and /or diagnostic services for your review and records.

      If you have any further questions or would like to call to arrangement your discounted payment,  please do not hesitate to call ************* to speak to a representative.
      Sincerely,

      Support Manager
      This communication is with a debt collector. 

      Business Response

      Date: 05/30/2025

      Dear ***** **** *****;
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the result of this investigation, is that we have verified with Odessa Regional Medical Center that you are the correct guarantor on accounts ************ and DV1000062073. Odessa Regional Medical Center has given you a fifty percent discount on both accounts, please see attached itemized statement, along with a copy of signed Consent to Admission, Treatment, and /or diagnostic services for your review and records.

      If you have any further questions or would like to call to arrangement your discounted payment,  please do not hesitate to call ************* to speak to a representative.
      Sincerely,

      Support Manager
      This communication is with a debt collector. 

    Medical Data Systems, Inc. is NOT a BBB Accredited Business.

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