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Find a Location

The Villages has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Villages

      1000 Lake Sumter Lndg The Villages, FL 32162-2693

    • The Villages

      1100 Main St Lady Lake, FL 32159

    • The Villages

      3201 Wedgewood Ln The Villages, FL 32162

    Business ProfileforThe Villages

    Real Estate Development
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    The Villages has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Villages

        1000 Lake Sumter Lndg The Villages, FL 32162-2693

      • The Villages

        1100 Main St Lady Lake, FL 32159

      • The Villages

        3201 Wedgewood Ln The Villages, FL 32162

      Location of This Business
      1000 Lake Sumter Lndg, The Villages, FL 32162-2693
      BBB File Opened:
      10/1/2004
      Years in Business:
      65
      Business Started:
      1/1/1959
      Alternate Business Name
      • The Villages Warranty Dept
      Contact Information

      Principal

      • John Wise, CFO

      Customer Contact

      • John Wise, CFO
      • Jennifer Parr, Vice President of Sales
      • Stephen J Drake, Director of Purchasing
      • Rick Murray, Residential Construction Mgr
      • Mark Morse, Executive Vice President
      • Diane DeNicola, Sales Representative
      Additional Contact Information

      Fax Numbers

      • (352) 753-6209
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/17/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Had **** ******* who owns ****** **** **** ****** install new batteries in our golf cart. The next day we had same issue with cart. He said he would pick cart up on Tuesday and take to his shop to figure out what was wrong. He said would return cart on Sunday, late. No cart on Sunday, called Monday and Tuesday, no response. Finally on Wednesday his receptionist answered and said he said Thursday or Friday at the latest. No cart returned. My husband called him on Saturday and he said problem was one of new batteries was bad. He would get new battery Monday and put in and return. No golf cart on Monday. Called on Tuesday, said battery guy was not coming till Thursday, but would get it and return late Thursday. No cart on Thursday. Finally cart shows up in our driveway with key in it and battery watering system not installed.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Susan O

      1 star

      11/04/2023

      We used Tri county We Haul in Wildwood. Started out great until we got to our new home. Opened boxes that collapsed, clothes all over, ruined our new floor by rolling follies all through the apt. Broken mirror, stuff lodged in a drawer that could not close, lost crystal lamps broken keyboard, refused to offer us a fair amount, They were even given a generous tip because we only saw damage after they left. When contacted they denied everything. I have PICTURES! Still we got the brush off. Tried to go through insurance but their policy doesn’t cover anything! The worst part was that we asked them not to overstuff boxes. We asked them to please pack the stuff in the drawer in our 600 dollar bureau but they refused. Told us they only pack breakables. The bureau is ruined. I would never advise using this company for ANY SERVICE!

      Local BBB

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